The main difference between Docsie and Zendesk is that Docsie offer a free plan but Zendesk does not offer any free plan.
In this versus, we compare Docsie vs Zendesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Docsie review and Zendesk review.
However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
Quick overview
Docsie vs Zendesk at a Glance
To make your choice quick and efficient, here is a short summary about our comparison of Docsie vs Zendesk. Find out their ratings, features, prices and then discover the winner of the versus.
Pros and Cons comparison
Docsie Review – Create Documentation Efficiently
Zendesk Review – A Great Customer Support Tool
Specifications comparison
Details | Docsie | Zendesk |
---|---|---|
Features | Document setup / Knowledge Base | Analytics / Knowledge Base / Live chat |
Best suited for | Individuals, Freelancers, Small businesses, Mid size businesses, Large enterprises | Small businesses, Mid size businesses, Large enterprises |
Website languages | English | English |
Website URL | Visit official website | Visit official website |
Support link | Support page | Support page |
Support email | hello@docsie.io | contact@zendesk.com |
Live chat | No | No |
Company address | Toronto, Ontario | San Francisco, California |
Year founded | 2016 | 2007 |
Pricing comparison
Compare the price between Docsie vs Zendesk
Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.
Pricing comparison | Docsie | Zendesk |
---|---|---|
Pricing range | From $39/month to $315/month | From $19/month to $215/month |
Pricing types | Annual subscription / Monthly subscription | Annual subscription / Monthly subscription |
Free plan | Yes | No |
Free trial | No | Yes, 14 days |
Money back guarantee | No | No |
Pricing page link | See plans | See plans |
Docsie Pricing details
Docsie pricing plans are divided into five categories:
- Startup
- Startup Plus
- Small Team
- Business
- Organization
- Startup – Good for hobby projects with simple documentation needs.
- 1 Public & Private Knowledge Base
- 1 Custom Domain with SSL
- Unlimited Articles and Versions
- 5 Books of content
- Unlimited Languages
- Use existing templates
- Upload images, gifs
- Publish Knowledge Base to Docsie Portal
- Embed Knowledge Base into your website
- Import from Word
- Import from HTML
- 15 MB max file upload size
- 1 GB upload limit
2. Startup Plus – ($39 monthly and $49 annually) Great for Startups who simply need to add more content to their Docs. All features of startup plus:
- 10 Books of content
- Create and use templates
- 30 MB max file upload size
- 30 GB upload limit
- File manager
- Upload Videos
- Password Protect Docs
- Use Google Analytics
3. Small Team – ($79 and $99 annually) Amazing for companies who are getting serious about their docs.
- All features of Startup Plus
- Publish up to 3 knowledge bases
- 3 custom domains
- 3 Shelves of Content
- Create product tours
- Unlimited content per shelf
- Automated Translations
- Knowledgebase Customization and Branding
- Advanced JWT Token Authentication
- Support with migration
- Use Custom Javascript
- Access to Docsie API
- 50 MB max file upload size
- 50 GB upload limit
4. Business – ($249 and $315 annually) Phenomenal for teams with lots of docs, needing a helpful way to manage them.
- All features of a Small Team
- Publish up to 10 knowledge bases
- Up to 10 custom domains
- 10 Shelves of content
- Unlimited manuals, tours, and docs
- Generate Videos from Docs and User Manuals
- Create In-App Help Interfaces
- Advanced Search and View Analytics
- View Documentation Feedback
- AI-powered “Ghost Translations”
- Support with knowledge base customization
- 250 MB max file upload size
- 100 GB upload limit
- Organization
- Alternatively, you can host your knowledge base in a private cloud environment.
- Make changes to your Docsie instance as desired.
Zendesk Pricing details
Zendesk has two pricing options:
- Zendesk for service: This includes plans for everyone and plans for enterprises.
- Zendesk for sales: This includes Zendesk Sell Team, Zendesk Sell Growth, Zendesk Sell Professional and Zendesk Sell Enterprise
The detailed pricing plans are as follows.
Zendesk for service Plans for everyone:
1. Suite Team – US $49 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automation & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
2. Suite Growth – US $79 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – MULTIPLE
- Easy-to-set up automation & workflows with additional options
- AI-powered automated answers – UP TO 100
- Unified agent workspace
- Reporting and analytics – PREBUILT
- Data and file storage – INTERMEDIATE
- 1,000+ apps and integrations – PREBUILT & CUSTOM
- Robust APIs – ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access licenses – UP TO 50
- Service Level Agreement (SLA) management
- Multilingual support and content
3. Suite Professional – US $99 per agent per month, billed annually
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – MULTIPLE
- Easy-to-set up automation & workflows with additional options
- AI-powered automated answers – UP TO 500
- Unified agent workspace
- Reporting and analytics – PREBUILT & CUSTOM
- Data and file storage – INTERMEDIATE
- 1,000+ apps and integrations – PREBUILT & CUSTOM
- Robust APIs – ADVANCED RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access licenses – UP TO 100
- Service Level Agreement (SLA) management
- Multilingual support and content
- Conversation routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Zendesk for service Plans for the enterprise
Suite Enterprise – US $150
- Advanced knowledge management
- Custom team roles and permissions
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
Zendesk Sales Pricing
- Zendesk Sell Team
- Customizable sales pipeline
- Email integration with tracking
- Calendar integration
- Task and appointment setting
- Document storage—2GB/user
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public apps and integrations
- Robust APIs—core
- Onboarding and adoption resources
- Zendesk Sell Growth
- Customizable sales pipeline
- Email integration with tracking + bulk emailing and unlimited templates
- Calendar integration
- Task and appointment setting
- Document storage—5GBuser
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public + private apps and integrations
- Robust APIs—core + premium
- Onboarding and adoption resources
- Custom sales reports and dashboards
- Sales forecasting and goals tracking
- Advanced activity reports
- Product and price book
- 1000 enrichment credits per user/month
- 25 prospecting credits per user/month
- Zendesk Sell Professional
- Customizable sales pipeline
- Email integration with tracking + bulk emailing and unlimited templates
- Calendar integration
- Task and appointment setting
- Document storage—10GB/user
- Call tracking and recording and text messages
- Offline mobile access
- Pre-built sales dashboards
- Public + private apps and integrations
- Robust APIs—core + premium
- Onboarding and adoption resources
- Custom sales reports and dashboards
- Sales forecasting and goals tracking
- Advanced activity reports
- Product and price book
- 3500 enrichment credits per user/month
- 150 prospecting credits per user/month
- Lead and deal scoring
- Task automation
- Advanced roles and permissions
- Company hierarchy
- Zendesk Sell Enterprise
- Account Management
- Sales Tracking
- Automation and Activity Tracking
- Sales engagement tools
- Communication
- Mobile
- Collaboration
- API, apps and integrations
- Reporting and Analytics
- Data
- Support