Docsie vs Zendesk

The main difference between Docsie and Zendesk is that Docsie offer a free plan but Zendesk does not offer any free plan.

In this versus, we compare Docsie vs Zendesk in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Docsie review and Zendesk review.

However, you can also directly find the Best Knowledge Base Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

Docsie vs Zendesk at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Docsie vs Zendesk. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

8.8
Docsie Review – Create Documentation Efficiently

Docsie Review – Create Documentation Efficiently

In this Docsie review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 8.8
Customer support
8.5
Value for money
8.9
Ease of use
8.7
Features
9.2
PROS:
  • Docsie is an excellent resource for expanding your knowledge base, and the best part is that it is reasonably priced.
  • When you need assistance, Docsie has fantastic customer service and is quite simple to use.
  • Docsie.io is at the bleeding edge of documentation, and the team there is always coming up with creative and practical upgrades that enhance their platform in numerous ways.
  • Ability to easily manage any documentation or migration project, no matter how big or little.
  • Compile documents from several sites. Edit the site documentation like you would a word document.
CONS:
  • Mobile application isn't available.
  • Has a bit of a learning curve.
9.4
Zendesk Review – A Great Customer Support Tool

Zendesk Review – A Great Customer Support Tool

In this Zendesk review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.4
Customer support
9.4
Value for money
9.2
Ease of use
9.5
Features
9.6
PROS:
  • Suitable for a variety of customers.
  • Support for many brands and connected accounts.
  • Community forums and a knowledge base portal are offered.
  • Scalable price as businesses grow.
  • Strong integration with corporate systems and third-party apps. More than 100 automatic integrations with external applications.
  • Large information base and discussion room for questions.
  • In addition to being help desk software, it also functions as CRM software.
  • It is simple to use and set up.
  • Comprehensive analytics and reporting.
  • "Light agents" are unlimited and free. 
  • Open APIs allow for easy integration into your company.
CONS:
  • Users that utilize Zendesk can run into data exporting and uploading issues. Even worse, there are times when data is lost or deleted for no apparent cause.
  • There is a bit of a learning curve needed. Zendesk is complex, tiresome, and confusing. Without a sales representative's help, navigating may be extremely difficult.
  • It's a bit expensive for small to midsize businesses
  • It's challenging to work together with your coworkers when using Zendesk. They provide fundamental teamwork tools. However, they don't make it simple to have an easy conversation.

Specifications comparison

DetailsDocsieZendesk
FeaturesDocument setup / Knowledge BaseAnalytics / Knowledge Base / Live chat
Best suited forIndividuals, Freelancers, Small businesses, Mid size businesses, Large enterprisesSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailhello@docsie.iocontact@zendesk.com
Live chatNoNo
Company addressToronto, OntarioSan Francisco, California
Year founded20162007

Pricing comparison

Compare the price between Docsie vs Zendesk

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonDocsieZendesk
Pricing rangeFrom $39/month to $315/monthFrom $19/month to $215/month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planYesNo
Free trialNoYes, 14 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

Docsie Pricing details

Docsie pricing plans are divided into five categories:

  • Startup
  • Startup Plus
  • Small Team
  • Business
  • Organization
Docsie pricing
  1. Startup – Good for hobby projects with simple documentation needs.
  •  1 Public & Private Knowledge Base
  • 1 Custom Domain with SSL
  • Unlimited Articles and Versions
  • 5 Books of content
  • Unlimited Languages
  • Use existing templates
  • Upload images, gifs
  • Publish Knowledge Base to Docsie Portal
  • Embed Knowledge Base into your website
  • Import from Word
  • Import from HTML
  • 15 MB max file upload size
  • 1 GB upload limit

2. Startup Plus – ($39 monthly and $49 annually) Great for Startups who simply need to add more content to their Docs. All features of startup plus:  

  • 10 Books of content
  • Create and use templates
  • 30 MB max file upload size
  • 30 GB upload limit
  • File manager
  • Upload Videos
  • Password Protect Docs
  • Use Google Analytics

3. Small Team – ($79 and $99 annually)  Amazing for companies who are getting serious about their docs.

  • All features of Startup Plus
  • Publish up to 3 knowledge bases
  • 3 custom domains
  • 3 Shelves of Content
  • Create product tours
  • Unlimited content per shelf
  • Automated Translations
  • Knowledgebase Customization and Branding
  • Advanced JWT Token Authentication
  • Support with migration
  • Use Custom Javascript
  • Access to Docsie API
  • 50 MB max file upload size
  • 50 GB upload limit

4. Business – ($249 and $315 annually) Phenomenal for teams with lots of docs, needing a helpful way to manage them.

  • All features of a Small Team
  • Publish up to 10 knowledge bases
  • Up to 10 custom domains
  • 10 Shelves of content
  • Unlimited manuals, tours, and docs
  • Generate Videos from Docs and User Manuals
  • Create In-App Help Interfaces
  • Advanced Search and View Analytics
  • View Documentation Feedback
  • AI-powered “Ghost Translations”
  • Support with knowledge base customization
  • 250 MB max file upload size
  • 100 GB upload limit 

 

  1. Organization
  • Alternatively, you can host your knowledge base in a private cloud environment.
  • Make changes to your Docsie instance as desired.

Zendesk Pricing details

Zendesk has two pricing options:

  1. Zendesk for service: This includes plans for everyone and plans for enterprises.
  2. Zendesk for sales: This includes Zendesk Sell Team, Zendesk Sell Growth, Zendesk Sell Professional and Zendesk Sell Enterprise
  1.  
zendesk pricing

The detailed pricing plans are as follows.

Zendesk for service Plans for everyone: 

1. Suite Team – US $49 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – SINGLE
  • Easy-to-set up automation & workflows
  • AI-powered automated answers – UP TO 50
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – STANDARD
  • 1,000+ apps and integrations – PREBUILT
  • Robust APIs – STANDARD RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance

2. Suite Growth – US $79 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 100
  • Unified agent workspace
  • Reporting and analytics – PREBUILT
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content

3. Suite Professional – US $99 per agent per month, billed annually

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center – MULTIPLE
  • Easy-to-set up automation & workflows with additional options
  • AI-powered automated answers – UP TO 500
  • Unified agent workspace
  • Reporting and analytics – PREBUILT & CUSTOM
  • Data and file storage – INTERMEDIATE
  • 1,000+ apps and integrations – PREBUILT & CUSTOM
  • Robust APIs – ADVANCED RATE LIMIT
  • Online support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses – UP TO 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services

Zendesk for service Plans for the enterprise

Suite Enterprise – US $150 

  • Advanced knowledge management
  • Custom team roles and permissions
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses – UP TO 1000
  • Live data and external dashboard sharing
  • Sandbox environment for change management
  • Robust APIs – ENTERPRISE RATE LIMIT

Zendesk Sales Pricing 

  1. Zendesk Sell Team
  • Customizable sales pipeline
  • Email integration with tracking
  • Calendar integration
  • Task and appointment setting
  • Document storage—2GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public apps and integrations
  • Robust APIs—core
  • Onboarding and adoption resources
  1. Zendesk Sell Growth
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—5GBuser
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 1000 enrichment credits per user/month
  • 25 prospecting credits per user/month
  1. Zendesk Sell Professional  
  • Customizable sales pipeline
  • Email integration with tracking + bulk emailing and unlimited templates
  • Calendar integration
  • Task and appointment setting
  • Document storage—10GB/user
  • Call tracking and recording and text messages
  • Offline mobile access
  • Pre-built sales dashboards
  • Public + private apps and integrations
  • Robust APIs—core + premium
  • Onboarding and adoption resources
  • Custom sales reports and dashboards
  • Sales forecasting and goals tracking
  • Advanced activity reports
  • Product and price book
  • 3500 enrichment credits per user/month
  • 150 prospecting credits per user/month
  • Lead and deal scoring
  • Task automation
  • Advanced roles and permissions
  • Company hierarchy
  1. Zendesk Sell Enterprise
  • Account Management
  • Sales Tracking
  • Automation and Activity Tracking
  • Sales engagement tools
  • Communication
  • Mobile
  • Collaboration
  • API, apps and integrations
  • Reporting and Analytics
  • Data
  • Support

en English
Ciroapp
Logo