The main difference between Brightpearl CRM and Capsule CRM is that Capsule CRM offers a free plan but Brightpearl CRM does not offer this.
In this versus, we compare Brightpearl CRM vs Capsule CRM in-depth to help you choose one of them. If you want to know more details, we recommend you to read our Brightpearl CRM review and Capsule CRM review.
However, you can also directly find the Best Customer Relationship Management (CRM) Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
Quick overview
Brightpearl CRM vs Capsule CRM at a Glance
To make your choice quick and efficient, here is a short summary about our comparison of Capsule CRM vs Brightpearl CRM. Find out their ratings, features, prices and then discover the winner of the versus.
Pros and Cons comparison
Brightpearl CRM Review, Pricing, Features with Pros and Cons
Capsule CRM Review – CRM Made Simple
Specifications comparison
Details | Brightpearl CRM | Capsule CRM |
---|---|---|
Features | 360-degree customer view / Contact timelines and activities / Customer management including credit terms, limits, status updates, helpdesk tickets, calls and more. / Customer segmentation / Full order history | Analytics / Email marketing / Marketing Analytics / Project Management / Task manager |
Best suited for | Mid size businesses, Large enterprises | Freelancers, Small businesses, Mid size businesses, Large enterprises |
Website languages | English | English |
Website URL | Visit official website | Visit official website |
Support link | Support page | Support page |
Support email | support@capsulecrm.com | |
Live chat | No | Yes |
Company address | Austin, TX | 20 Dale St, Manchester, M11EZ, GB |
Year founded | 2007 | 2007 |
Pricing comparison
Compare the price between Brightpearl CRM vs Capsule CRM
Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.
Pricing comparison | Brightpearl CRM | Capsule CRM |
---|---|---|
Pricing range | From $375 per month | From $18 to $54 per month |
Pricing types | Quote based | Monthly subscription |
Free plan | No | Yes |
Free trial | No | Yes, 30 days |
Money back guarantee | No | No |
Pricing page link | See plans | See plans |
Brightpearl CRM Pricing details
- Brightpearl’s Pricing Structure: Brightpearl’s pricing is tailored to suit the needs of fast-growth and larger businesses. It is particularly aimed at merchants trading $1M or above, or those expecting to reach this threshold in the near future. This indicates that the pricing model is scalable and designed to accommodate the growing needs of businesses.
- Starting Price Point: According to the information found, Brightpearl’s pricing starts at around $375.00 per month. This starting price is for a basic plan, which typically includes a set number of users and core functionalities.
- Customizable Plans: Brightpearl offers pricing based on a formula that likely takes into account factors such as the number of users, the scale of operations, and specific feature requirements. This suggests that businesses can customize their plans based on their unique needs, which is a common approach for enterprise-level software solutions.
- Additional Costs: It’s important to consider that there may be additional costs involved, depending on the specific needs of the business, such as additional modules, integrations, or advanced features.
Brightpearl’s CRM includes a range of features designed to enhance customer relationship management and streamline various business processes. These features are:
- 360-Degree Customer View: This feature provides a comprehensive overview of each customer, consolidating all relevant data in one place. It includes purchase history, interaction records, and personal details, allowing businesses to gain a full understanding of their customers’ behaviors and preferences.
- Full Order History: Brightpearl’s CRM tracks and stores the complete order history for each customer. This includes details of all past purchases, returns, and exchanges, providing valuable insights into buying patterns and preferences.
- Contact Timelines & Activities: This tool captures and displays a chronological timeline of all interactions and activities related to each customer. It includes communications, transactions, and any other customer-related activities, offering a clear view of the customer journey.
- Customer Segmentation: The CRM allows for the segmentation of customers based on various criteria such as purchasing behavior, demographics, and engagement levels. This feature is crucial for targeted marketing efforts and personalized customer service.
- Customer Management: This encompasses a wide range of functionalities including the management of credit terms, setting and monitoring credit limits, updating customer status, and handling helpdesk tickets. It also includes tracking customer calls and other interactions, providing a holistic approach to managing customer relationships.
- Automated Communication Reminders: This feature automates the scheduling of customer communications, ensuring timely and consistent contact. It includes reminders for follow-up emails, promotional messages, and other important communications, helping businesses stay connected with their customers effectively.
These features collectively contribute to a robust and efficient CRM system, enabling businesses to manage their customer relationships more effectively and make data-driven decisions.
Capsule CRM Pricing details
Capsule CRM provides three types of subscription plans for users: Enterprise, Teams, and Professional.
The Enterprise package is designed for larger businesses with extra needs, such as premium onboarding and support. The pricing for this package is $54 per user per month.
The Teams package is perfect for growing businesses needing performance tracking and data segmentation features. The pricing for this package is $36 per user per month.
Lastly, the Professional package is designed for small business teams who need help staying organized and increasing sales. The pricing for this package is $18 per user per month.
Professional Plan ($18 month):
- 50,000 Contacts
- 10GB Storage per User
- Sales Pipeline
- Project Management
- Email Sending
- 5 Email Templates
- Activity Reporting
Teams Plan ($36 month):
- Everything in Professional
- 100,000 Contacts
- 20GB Storage per User
- Multiple Sales Pipelines
- Multiple Project Boards
- 50 Email Templates
- Advanced Sales Reporting
- User Roles and Restrictions
- Team or Individual Record Assignment
- Custom Activity Types
- Important Fields
Enterprise Plan ($54 month):
- Everything in Teams
- 200,000 Contacts
- 40GB Storage per User
- 500 Email Templates
- Implementation Support
- Import Assistance
- Custom Training
- Dedicated Customer Success Manager
- Ongoing Priority Support