Brightpearl CRM Review, Pricing, Features with Pros and Cons

In this Brightpearl CRM review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.1/10 (Expert Score)
Product is rated as #7 in category Customer Relationship Management
9.1Expert Score
Get closer than ever to your customers

Brightpearl CRM emerges as a powerhouse in the retail and wholesale sector, offering a suite of advantages that propel businesses into a realm of unmatched efficiency and growth. Its integrated approach melds inventory management, order processing, and customer relationship management into a seamless whole. The software shines with its omni-channel capabilities, ensuring consistent and streamlined operations across various sales platforms. Peak trading periods become less of a challenge and more of an opportunity, thanks to Brightpearl’s robust handling of high-volume transactions. Automation features cut down on manual labor, freeing up valuable time, while its comprehensive CRM system deepens customer engagement and loyalty, making it a go-to solution for businesses aiming to scale and excel.

Customer support
Value for money
Ease of use
  • Peak trading efficiency
  • Comprehensive CRM
  • Integrated operations
  • Automation features
  • Omni-channel capability
  • Learning curve
  • Language limitations
  • Integration challenges
  • Complexity for small businesses

In the dynamic world of retail and wholesale business, managing multiple facets of operations can be a daunting task.

Enter Brightpearl CRM, a game-changing software solution that promises to revolutionize the way businesses handle everything from inventory and order management to customer relationships and financial reporting.

Designed to cater to the unique challenges of fast-growing businesses, Brightpearl CRM stands out as a beacon of efficiency and integration in an often-fragmented market.

This article delves into the depths of Brightpearl CRM, uncovering its myriad capabilities, and the transformative impact it can have on businesses striving to stay ahead in the competitive retail landscape.

Read further to learn more about Brightpearl CRM, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.


What is Brightpearl CRM?

Brightpearl CRM is a cloud-based Customer Relationship Management software designed for retailers and wholesalers. It integrates various aspects of business operations, including sales, inventory management, accounting, and reporting, into a single, streamlined system.

The software offers real-time insights into sales, inventory levels, and customer behavior, enabling businesses to make data-driven decisions. Brightpearl’s automation features reduce manual tasks, improving efficiency and accuracy.

It also supports multi-channel retailing, allowing businesses to manage sales and inventory across different platforms seamlessly. With its focus on scalability, Brightpearl CRM is suitable for growing businesses seeking to optimize their operations and enhance customer relationships.

Brightpearl CRM home page

Brightpearl CRM specifications

Features360-degree customer view / Contact timelines and activities / Customer management including credit terms, limits, status updates, helpdesk tickets, calls and more. / Customer segmentation / Full order history
Best suited forMid size businesses, Large enterprises
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Live chatNo
Company addressAustin, TX
Year founded2007


Brightpearl CRM pricing: How much does Brightpearl CRM cost?

When it comes to pricing, Brightpearl CRM presents a range that reflects its premium capabilities and target market of medium to large-sized businesses. Starting at around $375 per month, the pricing structure is tailored to suit the diverse needs of fast-growing enterprises.

Whether you’re a burgeoning business or an established player, understanding Brightpearl’s pricing is key to assessing its fit for your operational and financial landscape.

Pricing rangeFrom $375 per month
Pricing typesQuote based
Free planNo
Free trialNo
Money back guaranteeNo
Pricing page linkSee plans

Brightpearl CRM pricing plans


  • Brightpearl’s Pricing Structure: Brightpearl’s pricing is tailored to suit the needs of fast-growth and larger businesses. It is particularly aimed at merchants trading $1M or above, or those expecting to reach this threshold in the near future. This indicates that the pricing model is scalable and designed to accommodate the growing needs of businesses.
  • Starting Price Point: According to the information found, Brightpearl’s pricing starts at around $375.00 per month. This starting price is for a basic plan, which typically includes a set number of users and core functionalities.
  • Customizable Plans: Brightpearl offers pricing based on a formula that likely takes into account factors such as the number of users, the scale of operations, and specific feature requirements. This suggests that businesses can customize their plans based on their unique needs, which is a common approach for enterprise-level software solutions.
  • Additional Costs: It’s important to consider that there may be additional costs involved, depending on the specific needs of the business, such as additional modules, integrations, or advanced features.

Brightpearl’s CRM includes a range of features designed to enhance customer relationship management and streamline various business processes. These features are:

  • 360-Degree Customer View: This feature provides a comprehensive overview of each customer, consolidating all relevant data in one place. It includes purchase history, interaction records, and personal details, allowing businesses to gain a full understanding of their customers’ behaviors and preferences.
  • Full Order History: Brightpearl’s CRM tracks and stores the complete order history for each customer. This includes details of all past purchases, returns, and exchanges, providing valuable insights into buying patterns and preferences.
  • Contact Timelines & Activities: This tool captures and displays a chronological timeline of all interactions and activities related to each customer. It includes communications, transactions, and any other customer-related activities, offering a clear view of the customer journey.
  • Customer Segmentation: The CRM allows for the segmentation of customers based on various criteria such as purchasing behavior, demographics, and engagement levels. This feature is crucial for targeted marketing efforts and personalized customer service.
  • Customer Management: This encompasses a wide range of functionalities including the management of credit terms, setting and monitoring credit limits, updating customer status, and handling helpdesk tickets. It also includes tracking customer calls and other interactions, providing a holistic approach to managing customer relationships.
  • Automated Communication Reminders: This feature automates the scheduling of customer communications, ensuring timely and consistent contact. It includes reminders for follow-up emails, promotional messages, and other important communications, helping businesses stay connected with their customers effectively.

These features collectively contribute to a robust and efficient CRM system, enabling businesses to manage their customer relationships more effectively and make data-driven decisions.


Brightpearl CRM features: What can you do with it?

Diving into the features of Brightpearl CRM is like exploring a treasure trove of tools designed to enhance every aspect of retail and wholesale business operations.

From the granular control of inventory to the nuanced handling of customer relationships, each feature of Brightpearl CRM is crafted with precision and a deep understanding of business needs.

This section will guide you through the intricate web of functionalities that Brightpearl offers, highlighting how each aspect contributes to creating a more streamlined, efficient, and responsive business environment.

Brightpearl CRM features

Complete Activity Timeline

Brightpearl CRM ‘s Complete Activity Timeline goes beyond basic interaction tracking by offering a detailed, chronological view of each customer’s journey. This feature captures every interaction, purchase, and communication, presenting it in an easily digestible format.

The timeline’s advanced filtering options allow businesses to drill down into specific customer activities, uncovering patterns and preferences that can inform sales strategies and customer service approaches. For instance, a sales team can use this timeline to identify the most opportune moments for upselling based on a customer’s past purchases and interactions.

Customer service teams can leverage this information to provide personalized support, addressing issues with full context. The timeline also plays a crucial role in analyzing customer behavior over time, helping businesses anticipate needs and preferences.

This proactive approach to customer relationship management can significantly enhance customer satisfaction and loyalty. Additionally, the user-friendly interface of the timeline ensures that even the most complex customer histories are accessible and understandable, making it a valuable tool for all team members.

Automated Communication Reminders

The Automated Communication Reminders feature in Brightpearl CRM is a critical tool for ensuring consistent and timely customer engagement. By allowing businesses to schedule and automate various forms of communication, this feature helps in maintaining a regular and meaningful connection with customers.

Whether it’s for sending follow-up emails after a purchase, reminding customers of upcoming appointments, or delivering targeted marketing messages, this tool ensures that all communications are timely and relevant. The automated reminders for missed communications are particularly valuable, as they help businesses quickly rectify any lapses in customer interaction.

This feature is not just about maintaining communication; it’s about enhancing the quality of interaction with customers. By automating routine communication tasks, it frees up staff to focus on more personalized and high-value interactions.

This can lead to improved customer satisfaction and loyalty, as customers feel more valued and understood. Additionally, for marketing teams, this tool is indispensable for executing campaigns that are both timely and in line with the customer’s current position in the sales funnel.

Automate Customer Segmentation

Brightpearl CRM’s Automate Customer Segmentation feature represents a significant advancement in targeted marketing. By utilizing customer behavior data, this tool automatically segments customers based on their purchasing patterns, browsing behaviors, and other selected criteria.

This level of automation in segmentation allows for highly personalized marketing campaigns, which are far more effective than generic approaches. For instance, customers who frequently purchase a particular type of product can be targeted with promotions and new product information relevant to their interests.

This not only enhances the customer experience but also increases the likelihood of conversion. The feature’s ability to dynamically tag and untag customers ensures that marketing efforts remain relevant and up-to-date with changing customer behaviors.

This is especially crucial in the fast-paced e-commerce environment, where customer preferences can shift rapidly.

By providing a more responsive and adaptive approach to customer segmentation, Brightpearl CRM helps businesses stay ahead of the curve, ensuring that their marketing efforts are always aligned with current customer needs and interests. This not only saves time but also significantly increases the effectiveness of marketing campaigns.

Brightpearl CRM customer and vendors

Manage Customer Credit

Brightpearl CRM’s Manage Customer Credit feature is a robust tool designed to enhance financial management and credit control. It not only provides visibility into each customer’s outstanding balance but also integrates this information into the broader sales and order management processes.

This integration is crucial for businesses that offer credit, as it allows for more informed decision-making regarding sales and credit extensions. The feature’s ability to set and manage credit limits helps businesses tailor their credit policies to individual customer profiles, balancing risk and opportunity.

Furthermore, the comprehensive debtor and creditor reports generated by this feature are invaluable for financial analysis and planning.

They offer insights into payment patterns and potential risks, enabling businesses to proactively manage their receivables. This level of control and visibility is essential for maintaining a healthy cash flow and for making strategic decisions about credit policies.

Additionally, the real-time nature of this feature means that sales teams have immediate access to up-to-date credit information, reducing the risk of extending credit to customers who may not be in a position to fulfill their payment obligations.

Complete Email History with Customers and Suppliers

The Complete Email History feature in Brightpearl CRM is a powerful tool for managing communications with both customers and suppliers. By consolidating all email interactions into a single, accessible timeline, it provides a complete overview of the communication history.

This comprehensive record is invaluable for various aspects of business operations. For sales teams, it offers a complete view of customer interactions, enabling them to tailor their approach based on previous communications.

For purchasing and supply chain management, having a full record of supplier communications alongside order updates is crucial for negotiating terms, managing delivery schedules, and resolving any issues that may arise.

This feature also enhances accountability and transparency within the business, as all team members can access and understand the full context of communications with customers and suppliers.

The ability to view emails sent outside of Brightpearl CRM within the same timeline ensures that no piece of communication is missed, providing a holistic view of each relationship.

This level of detail and accessibility is key to building and maintaining strong, effective relationships with both customers and suppliers, ultimately contributing to smoother business operations and better customer service.


Brightpearl CRM review: Why you should use it?

Brightpearl CRM is a comprehensive solution designed to streamline retail operations, particularly beneficial for handling peak trading periods. It integrates seamlessly with the full retail tech ecosystem and is omni-channel native, making it ideal for businesses operating across multiple sales channels.

The software combines inventory management, accounting, order management, CRM, and automation, offering a unified platform for managing various aspects of a business in real time.


  • Integrated Operations: Combines various business functions like inventory management, accounting, and CRM into one platform, simplifying operations.
  • Omni-Channel Capability: Native support for multi-channel retailing, ensuring consistent management across all sales channels.
  • Peak Trading Efficiency: Designed to handle high-volume trading periods effectively, making it suitable for businesses with fluctuating sales cycles.
  • Automation Features: Brightpearl CRM automates routine tasks, reducing manual workload and increasing operational efficiency.
  • Comprehensive CRM: Includes a full-featured CRM system, enhancing customer relationship management and marketing efforts.


  • Complexity for Small Businesses: May be overly complex for smaller businesses or those with simpler operational needs.
  • Learning Curve: The comprehensive nature of the software can lead to a steeper learning curve for new users.
  • Integration Challenges: While Brightpearl CRM integrates with many systems, specific integrations might require additional setup or customization.
  • Cost Consideration: The pricing might be on the higher side for small to medium-sized businesses, especially those just scaling up.
  • Language Limitations: Best suited for English-speaking users, which might be a limitation in non-English speaking regions.

Brightpearl CRM is particularly well-suited for medium to large-sized retail businesses looking for an all-in-one solution to manage their operations efficiently, especially those dealing with high volumes or requiring robust multi-channel support.


Frequently Asked Questions

Brightpearl CRM Review, Pricing, Features with Pros and Cons
Brightpearl CRM Review, Pricing, Features with Pros and Cons

Brightpearl CRM review
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9.1 / 10