Which social media and messaging apps can I monitor with mSpy?
mSpy supports a wide range of popular platforms used by children today. This includes major apps like WhatsApp, Facebook Messenger, Instagram, and Snapchat. You can also monitor activity on platforms such as Telegram, Skype, Viber, Kik, Line, and even dating apps like Tinder.
How does mSpy keep the collected information secure?
All information collected from the device is securely stored and protected by mSpy. Only you can access this comprehensive data through your personal Control Panel. The official site does not detail specific encryption methods used for internal data protection.
How often will I receive status updates from the target device?
For Android monitoring, information updates based on the Update Interval you select in the Control Panel. If you are monitoring an iOS device, you will receive data within 24 hours of the most recent device backup.
Does mSpy offer a free trial period to test the features?
No, mSpy does not offer a free trial for the full monitoring subscription itself. You can create a free account to start the setup process and view the Control Panel demo before you purchase a plan.
Is pricing based on data usage or the number of tracked devices?
Mspy uses a per-seat pricing structure based solely on device count. You pay for continuous monitoring coverage for either one device using the Standard plan, or up to three devices using the Family Kit.
Can I switch monitoring to a new device if my child loses their old phone?
Yes, you can easily transfer your subscription to a different device without paying any additional fees. This feature is helpful if your child loses their phone or upgrades to a new one.
What is the official policy for getting a refund on my subscription?
Specific refund policy terms for subscription plans are not explicitly listed on the official site. It's important to know that optional purchased support services, such as mAssistance for installation help, are strictly non-refundable.
What types of customer support are available if I need technical assistance?
Free support is available via standard email and live chat assistance for all customers. If you choose a paid service, 'Paid Phone Support' or 'mAssistance' provides personalized 24/7 technical phone support, including dedicated installation help.
Who is mSpy best suited for?
mSpy is primarily designed as a robust parental control solution. It is best for parents seeking full, invisible visibility into their minor child's calls, texts, location, and social media activity. The Family Kit supports parents with multiple children.
Do I need to physically install an app on the target iPhone or iPad?
No physical app installation is required for most iOS monitoring cases. You only need to provide the iCloud account credentials of the target device. You may need momentary physical access if two-step authentication is enabled.
Does mSpy require rooting to access all monitoring features on Android?
Some Premium mSpy features may require the Android device to be rooted for full functionality. The support team can guide users through the rooting process if it is necessary for their chosen features.
Can mSpy be used in countries outside the United States?
Yes, mSpy is built for global use and is compatible with any operating system. The company states the service supports monitoring activities in over 160 countries.
Will I be notified in my Control Panel if the app is uninstalled?
Yes, the system is designed to keep you informed of major status changes. You will receive an immediate notification in your Control Panel if the mSpy application is removed from the monitored device.