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Manychat

Manychat

Automate Conversations to Sell More and Grow Your Audience.

#3 dans Chatbot
2 min read Ā· Updated 10/4/2025
Manychat homepage screenshot

At a glance

Quick overview for Manychat: rating, pricing summary, key features, and highlights.

Ciroapp review

3.8
Automation Powerhouse With Scaled Pricing Risk.

We recognize Manychat as an exceptionally powerful tool for scaling social media engagement and driving automated sales across major messaging platforms. Its visual flow builder makes sophisticated automation accessible, though users must carefully manage the platformā€™s contact-based pricing structure to avoid surprise costs. Overall, Manychat is highly effective for creators and businesses prioritizing rapid lead conversion.

Pros

  • Pro:Exceptional for rapid lead generation and growing email subscriber lists.
  • Pro:Powerful comment automation features (a significant game-changer for engagement).
  • Pro:Intuitive drag-and-drop visual flow builder requires no coding expertise.
  • Pro:Integrates well with other software for advanced functionality.

Cons

  • Con:Pricing model is complex and charges aggressively based on total contacts, not just active users.
  • Con:Reports of slow customer support response times and little access to live assistance.
  • Con:Outdated training videos can complicate the setup of advanced flows.
  • Con:Users report occasional technical glitches, such as message buttons not working.
Free trial
Yes
Range: $0ā€“Custom/monthFree plan, Monthly subscription, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Manychat review, pricing, features, pros & cons

Are you tired of copy-pasting the same reply repeatedly or losing valuable leads in messy DMs? Missing sales while you sleep is incredibly frustrating, right? āœØ Manychat solves this by instantly automating your replies, nurturing relationships, and keeping your conversion engine running 24/7.

What is Manychat?

Manychat delivers powerful automation tools specifically designed for platforms like Instagram, WhatsApp, TikTok, and Messenger. It's a key solution for creators, marketers, and brands looking to manage their massive influx of messages and comments. This platform helps you streamline your entire operation, ensuring you answer customer questions and convert leads immediately 24/7/365.

The customizable platform is intuitive, meaning you don't need a computer science degree to start automating your selling and replying. šŸ¤–

Manychat Key Features

šŸ“² Unify Your Conversational Reach

Manychat helps you manage and automate conversations across key platforms. You can link all your favorite social and messaging apps into one streamlined system. This expansive reach ensures you never miss an interaction, no matter where your audience prefers to communicate.

Itā€™s a crucial way to grow your business and diversify revenue. You can use one centralized system to engage audiences on major channels, including Instagram, WhatsApp, TikTok, Messenger, SMS, and Email. This broad connectivity allows you to build your marketing empire beyond simple DMs.

āœØ Turn Engagement into Instant Sales

Your public engagement, like comments, now becomes a direct sales opportunity. Manychat automatically turns comments, DMs, and Story mentions into private, authentic conversations. This functionality means you can respond instantly to common questions such as, ā€œHow much is this?ā€

This immediate reply capability acts as a 24/7 conversion engine. By instantly answering high-intent questions, you identify hot leads and capture sales right away. You capitalize immediately on every interaction, ensuring transactions happen even while you sleep.

šŸ¤– Build Complex Flows With No Code Required

You don't need a computer science degree to automate your processes. Manychat makes it easy to go live in minutes with robust conversational flows. The platform offers options for every skill level, ensuring a smooth setup process.

For customization, you can use the visual Flow Builder to design simple or complex solutions. If you prefer a guided approach, Quick Automations walk you through the steps. Plus, the system features assistance, where AI can help build your flows automatically.

āœØ Advanced Lead Capture and Organization

Beyond automated replies, Manychat helps you build valuable marketing assets. The system assists in collecting essential data, such as email addresses and phone numbers, right within the chat conversation. This strategy allows you to build lists that diversify your outreach beyond just social platforms.

You can also identify and organize your leads smartly. The platform supports advanced segmentation and allows you to tag customers. Organizing leads ensures you can nurture relationships effectively and target high-intent prospects for closing sales.

āœØ Maintain Authentic Brand Voice

Your automation won't sound cold or robotic. Manychat ensures that your automated conversations mimic your specific brand voice. You have control over the messaging, meaning you can incorporate slang, use familiar phrasing, or even tell jokes.

This feature helps you make a strong and personalized first impression every time. By customizing the tone, you ensure your automated system matches what your customers expect, maintaining professional authenticity while scaling your engagement 24/7.

Use Cases

šŸ›’ Converting Comment Engagement into Instant Sales

When a customer asks a high-intent question like, ā€œHow much is this?ā€ on your post, you need to reply fast. Manychat instantly recognizes these comments and initiates a private, automated chat conversation. This rapid response means wallets open and transactions start immediately. The system closes sales even when you arenā€™t actively watching your feed.

The automation makes sure you never lose a hot lead back in your messy DMs. It quickly identifies leads, nurtures the early stages of the relationship, and moves them toward purchasing quickly.

šŸ’” Streamlining Customer Support and Handling Repetitive FAQs

Tired of copying and pasting the same answers hundreds of times? Manychat transforms your inbox from a burden into a resource. You can deflect common questions instantly using smart, automated replies.

This technology helps small businesses streamline their entire operation. You can answer customer questions and convert new followers immediately, 24/7/365, without manual effort. This frees your team to focus on complex tasks instead of repetitive FAQs.

šŸ“ˆ Collecting Valuable Audience Data for Future Marketing

One key use is expanding your marketing empire beyond social platforms. While running a giveaway or promotion, you can set Manychat to auto-DM entrants directly. As part of that conversation flow, the system captures emails and phone numbers.

This immediately grows your valuable email and SMS lists. Diversifying your audience data means you are not reliant on a single platform, helping you ensure long-term revenue stability.

Expected outcome: Direct collection of thousands of email addresses from social media activity.

āš™ļø Creating an Automated Lead Nurturing Funnel

You can go live in minutes using the visual Flow Builder to create optimized sales and marketing funnels. The system ensures that every interaction becomes a chance to convert. It identifies high-intent leads and uses personalized greetings to make a strong first impression 24/7.

This systematic approach ensures leads donā€™t get lost in endless DMs while you sleep. The automation keeps your conversion engine running around the clock, driving revenue automatically.

šŸ’¬ Turning Stories and Mentions into Authentic Conversations

When followers mention your brand in a Story or send a direct message, use automation to engage them instantly. You can set the system to respond immediately to comments and DMs, or even include a small delay if that feels more authentic to your brand.

This functionality helps you gain visibility and grow your audience fast. Every interaction leads to a conversation, helping you accumulate new followers automatically and authentically.

šŸŽ Running Automated Giveaways and Promotions

Running an efficient giveaway requires heavy moderation and instant responses. Manychat manages the entire flow for you.

Step 1: Announce your promotion and tell people to comment a specific keyword. Step 2: The system instantly replies via DM, confirming entry and requesting required contact information. Step 3: Collect email or phone numbers automatically for follow-up marketing. Step 4: Nurture the lead with automated communication after the contest ends.

Tip: You can customize the automation to mimic your brand voice, using slang or jokes, so the conversation feels personalized.

Pricing Overview for Manychat

Pricing range
$0ā€“Custom/month
Pricing types
Free plan, Monthly subscription, Usage-based pricing

Manychat offers flexible plans based primarily on the size of your contact list, starting with a powerful Free plan and scaling up to custom enterprise solutions. The minimum cost for advanced features in the Pro plan is $15 per month, covering up to 500 contacts.

Plans & Pricing

Free

Monthly$0
Limited to 1,000 contacts; contacts may not be deleted or unsubscribed; limited tags/sequences/triggers.
  • Automate conversations (Unlimited custom flows)
  • Engage up to 1,000 contacts
  • 10 customer Tags
  • 1 Team Member seat
  • Instagram Direct Messages, Facebook Messenger, TikTok (Beta) access
Get started

Pro

MonthlyStarting at $15
Pricing scales based on the number of contacts beyond 500.
  • Engage unlimited contacts (scaled pricing)
  • Full AI Features (Intention Recognition, AI Step, etc.)
  • No Manychat branding
  • Unlimited Growth Tools and Keywords
  • Manychat Analytics & Insights tools
  • 3 Team Members
  • Includes WhatsApp, SMS & Email channel access
Become pro

Elite

MonthlyCustom
Customized to fit your needs; requires consultation.
  • Dedicated onboarding and CSM strategic recommendations
  • Priority support for technical questions
  • Access to expert crafted automations
  • Unlimited Team Members
Let's chat

Manychat costs between $0 and a custom price per month with three plans: Free at $0/mo, Pro starting at $15/mo, and Elite at a Custom price.

Hereā€™s a look at what each plan provides, so you can pick the perfect fit for your business needs.

Free

Price: $0 / mo Websites Supported: Instagram Direct Messages, Facebook Messenger, TikTok (Beta) Best For: Individuals, new businesses, or testing the platform Refund Policy: Not explicitly stated Other Features:

  • Unlimited custom flows (up to 1,000 contacts)
  • Access basic Growth Tools to drive leads
  • 10 customer Tags for segmentation
  • 1 Team Member seat

This plan is perfect if you are just getting started with chat automation and have an audience smaller than 1,000 contacts. You can automate conversations and flows without needing to use a credit card.

Pro

Price: Starting at $15 / mo Websites Supported: Instagram Direct Messages, Facebook Messenger, WhatsApp, SMS & Email, TikTok (Beta) Best For: Growing businesses needing full automation and scalability Refund Policy: Not explicitly stated Other Features:

  • Engage unlimited contacts (price scales based on contact count)
  • No Manychat branding
  • Advanced AI features (Intention Recognition, AI Step, Text Improver)
  • Unlimited Tags, Custom Fields, Keywords, and advanced Segments
  • 3 Team Member seats

The Pro plan is ideal for established businesses ready to ramp up their customer engagement and automation across multiple channels, including SMS and WhatsApp. Remember, the $15 monthly starting price covers up to 500 contacts, and the cost will scale up as your contact list grows.

Elite

Price: Custom Websites Supported: Instagram Direct Messages, Facebook Messenger, WhatsApp, SMS & Email, TikTok (Beta) Best For: Large enterprises and businesses with ambitious strategic goals Refund Policy: Not explicitly stated Other Features:

  • Dedicated onboarding and strategic recommendations from a Customer Success Manager (CSM)
  • Priority support for technical questions
  • Access to expert crafted automations
  • Unlimited Team Member seats

If your business requires a highly customized solution, white-glove service, and dedicated strategic partnership, the Elite plan is your best option. This plan is tailored specifically to meet your ambitious growth needs.

Manychat makes it easy to begin since you can start with the permanent Free plan immediately, with no credit card required. This allows you to explore the basic features and understand how custom flows work before committing to a paid plan.

User Reviews

ManyChat receives mixed but generally positive feedback for its core automation product, maintaining a 3.4 average score on Trustpilot. Users overwhelmingly praise the platformā€™s powerful capabilities, frequently calling it a ā€œgame-changerā€ for scaling engagement, driving sales, and growing email lists.

Specifically, the intuitive nature of the drag-and-drop flow builder and effective comment automation features are highly valued, helping creators save significant time and focus on content creation. Ease of use is often mentioned, especially once users navigate the initial setup.

However, significant pain points exist regarding the platform's business model. The billing structure is a major concern; users object to being charged per contact, even for non-engaged direct messages, which leads to unexpected price increases and perceived poor value.

Customer support is also frequently criticized for slow response times and a lack of live chat availability. Furthermore, some users note the training videos and educational content are frequently outdated, hindering the reliable setup of more complex automations.

Despite these operational issues, those who master the tool find it an invaluable asset for business efficiency. āš™ļø

What users say elsewhere

Sarah K.
Ā· Trustpilot
5.0 / 5

As a small business owner, ManyChat is incredibly helpful. I don't have to spend hours giving answers to thousands of followers anymore. I can set up automation in advance and check the app just maybe a couple times a day.

John R.
Ā· Trustpilot
5.0 / 5

We call Manychat our miracle business growth tool. It was a game changer for collecting thousands of emails and making sales every day with our automations. This truly took my consultancy business into the stratosphere.

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Why use Manychat?

Itā€™s time to move beyond chaotic DMs and unlock truly profitable conversations that scale your business. Manychat transforms your inbox from 'all work and no play' into a sophisticated conversion engine.

  • āœ… Drive Revenue Around the Clock: Automate your responses and sales funnels so that transactions happen even while you sleep, ensuring you capitalize immediately on every interaction.
  • šŸ’” Supercharge Audience Growth: Automatically turn comments, DMs, and Story mentions into authentic conversations, helping you gain followers and market visibility instantly.
  • āœØ Maintain Professional Authenticity: You can make your automation mimic your specific brand voiceā€”use slang or tell jokesā€”so personalized greetings make a strong first impression every time.
  • šŸ“ˆ Build Your Full Marketing Empire: Use the platform to diversify your revenue by collecting email and phone numbers, growing valuable lists beyond immediate social platforms.
  • šŸš€ Launch Automations Easily: No coding skills are required to set up complex solutions. Use the visual Flow Builder or AI assistance to go live in minutes, turning high-intent leads into closed sales.

Ready to transform your workflow with Manychat?

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Frequently Asked Questions

How is a ā€œcontactā€ defined for billing, and why does my Pro plan price increase?

A contact is defined as any customer who has interacted with your automations across any connected channel. The Pro plan pricing scales up automatically based on the total number of contacts you engage each month, starting at $15 for the first 500 contacts.

Can I remove contacts from my list to stay within the 1,000 limit on the Free plan?

No, contacts cannot be deleted or unsubscribed from your audience while you are using the free account. This restriction is only lifted once you upgrade to the paid Pro plan.

Does Manychat offer additional channels like WhatsApp and SMS on all plans?

The Pro and Elite plans include channel access for both WhatsApp and SMS & Email. The basic Free plan only covers Instagram Direct Messages, Facebook Messenger, and TikTok (Beta).

Are there additional usage fees or charges for sending SMS or WhatsApp messages?

The official site confirms these channels are available on paid plans, but the specific cost structure for SMS and WhatsApp usage is not explicitly detailed on the official site.

What is the policy for upgrades to the Pro plan, and how does the cost change?

The Pro plan is billed monthly based on your contact count. If your audience grows, the cost adjusts automatically to the next tiered pricing level, covering the increased number of contacts.

Is a credit card required to start using the platform?

No, you donā€™t need a credit card or charge card to sign up and begin using the permanent Free plan. You can start automating conversations for up to 1,000 contacts right away.

How many users or team members can I add to my account?

Team member seats vary by plan. The Free plan includes one seat, the Pro plan provides three seats, and the top-tier Elite plan allows for an unlimited number of team members.

What kind of customer support is included with the different paid plans?

Pro subscribers receive email support anytime. Elite customers benefit from dedicated priority support for technical issues and a Customer Success Manager (CSM) for strategic guidance.

Are there limits on features like tags, keywords, or flows in the Free plan?

Yes, the Free plan restricts you to 10 customer Tags, 3 Keyword triggers, and 2 automated sequences. The Pro plan lifts these limits, offering unlimited use of these key features.

What is Manychat's refund or money-back guarantee policy?

The specific details regarding a money-back guarantee or refund policy for monthly billing are currently not explicitly stated on the official site.

What kind of integrations are available with other marketing tools?

The Pro plan includes key features like 'Integrations with tools you already use' to boost efficiency. However, a specific list of compatible third-party tools is not published on the pricing page.

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