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ClickUp

ClickUp

The everything app for work.

#10 dans Project Management
2 min read · Updated 10/6/2025
ClickUp homepage screenshot

At a glance

Quick overview for ClickUp: rating, pricing summary, key features, and highlights.

Ciroapp review

3.2
Feature-rich, but expect complex setup.

We recognize ClickUp’s ambitious goal to be an all-in-one workspace, offering impressive versatility and an extensive feature set that streamlines project management. While this comprehensive nature is powerful, we found numerous external reports regarding recurring system bugs, slow performance, and extremely poor customer service experiences. Overall, we see that ClickUp is highly flexible for complex business workflows, but teams must be ready for a steep learning curve and potential challenges with reliability and support responsiveness.

Pros

  • Pro:Extremely flexible platform offering over 15 customizable views (Gantt, List, Board).
  • Pro:Consolidates over 50 applications into a single, centralized workspace.
  • Pro:Effective replacement for specialized tools like Jira and Notion.
  • Pro:Strong Free Forever plan is generous for individual users and small projects.

Cons

  • Con:Frequent reports of bugs, unreliable performance, and a slow user interface.
  • Con:Customer support is widely criticized for being inaccessible and ineffective.
  • Con:The massive feature set makes the learning curve surprisingly steep.
  • Con:Billing practices lack clarity regarding user seats and unexpected automatic charges.
Free trial
Yes
Money-back guarantee
Yes — 30 days
Range: $0–$12/monthFree plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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ClickUp review, pricing, features, pros & cons

Work is often broken because app-switching steals time and kills productivity. Are you tired of this fragmentation? ClickUp fixes this problem by combining all your projects, knowledge, and conversations into one powerful platform.

Everything just clicks when your team aligns in a single space. ✨

What is ClickUp?

ClickUp is reliably described as the essential all-in-one workspace for modern teams. It’s designed to align, collaborate, and boost productivity across your entire organization. This platform helps eliminate app sprawl by converging over 50+ different applications into one centralized hub.

Teams managing operations, campaigns, or product development use ClickUp to get more done faster, together. ✅

ClickUp Key Features

✨ Unrivaled Flexibility and Custom Views

You need to view work your way, and ClickUp makes this simple. The platform lets you instantly switch between 15 different views that fit your specific tasks. Whether you prefer a quick List, a visual Board, or detailed Gantt charts, everything is available.

This customization ensures you’re never locked into one workflow. It’s easy to configure ClickUp for highly specific types of work, from operations to campaigns. This exceptional flexibility means teams can handle any project they encounter with clarity and control.

✨ ClickUp Brain: AI Power for Smart Workflows

Instantly power up company-wide intelligence with ClickUp Brain, one AI for all your work. This feature connects every aspect of your process, helping your team work smarter. You can leverage specific AI tools like AI Notetakers, AI Writers, and AI Q&A to accelerate content creation and streamline documentation.

Use Connected Brain for robust enterprise search capabilities. This lets you pull immediate answers and insights across all your apps, which eliminates wasted time searching. Connected Brain integrates directly with established platforms like Google Drive, GitHub, and Salesforce.

✨ Complete Project Delivery and Planning

ClickUp acts as a complete project management solution designed to get teams running efficiently. You can reduce delivery time by utilizing custom templates built for specific needs, such as PMO or Agency work. The platform tracks effort to impact by incorporating OKR planning.

When managing complex projects, use tools like Dependencies, Milestones, and Priorities to maintain control. This system helps keep all your teams aligned on large-scale initiatives. Features like Time Estimates and Custom Fields further help you structure and define every task.

💬 Collaboration, Documentation, and Knowledge

Centralizing your projects, conversations, and knowledge simplifies teamwork. ClickUp serves as a unified work hub for tasks, Docs, and Spreadsheets. This single space enhances team collaboration and communication every day. 💬

Teams benefit from features like Collaborative Docs, Chat, and Whiteboards for real-time interaction. You also gain tools that speed up review cycles. Specifically, Proofing allows you to accelerate feedback on visual assets, helping you deliver higher quality client work faster.

✨ Resource and Workload Optimization

Get full transparency into your team’s capacity to prevent burnout and ensure timely project completion. Workload Management and Resource Management tools are essential for optimizing productivity. This is critical when managing multiple complex projects at scale.

Use Goals and Portfolios to track what matters and gain necessary insights into performance. By tracking dependencies and resources across squads, your executive team can decrease project delays. This optimization helps you align resource allocation across the entire business.

✨ Automation and Seamless Integration

Eliminate app sprawl and dramatically reduce your software spend across the business. ClickUp is designed to converge over 50 different applications into one centralized hub. It plays well with others, easily integrating with the tools you already use.

Start using powerful Automations and leverage API Calls to streamline repetitive tasks. For serious compliance needs, the platform offers Enterprise API and Single Sign-On (SSO) capabilities. This focus on automation helps engineering departments stay hyper-focused on core initiatives.

Use Cases

🚀 Running High-Impact Marketing Campaigns

The marketing team needs to launch campaigns seamlessly, from the initial idea to full execution. They start by using templates tailored for their specific promotion needs. By utilizing ClickUp’s visual roadmaps and Calendars, teams maintain a clear view of the schedule and dependencies.

They leverage AI tools integrated within the platform to accelerate content creation across all channels. Centralizing tasks, docs, and spreadsheets optimizes resources and aligns the Go-To-Market (GTM) strategy globally. This focused approach ensures the campaign stays on budget and delivers strong results.

📈 Managing Enterprise Project Portfolio (PMO)

Complex projects managed at scale often suffer from resource conflicts and missed deadlines. ClickUp offers a complete project management solution to fix this problem.

PMOs use Goals features for detailed OKR planning, connecting daily work to strategic effort. Using Gantt Charts and Workload tools, PMOs can optimize resource allocation across all complex initiatives. This configuration reduces overall delivery time and efficiently tracks the real effort measured against expected impact.

Expected outcome: Reduced delivery time and streamlined management of complex initiatives.

🚢 Planning and Shipping Product Releases

Product teams rely on an all-in-one toolkit to plan, build, and ship features quickly. ClickUp provides flexible agile workflows essential for fast-moving teams. They use Whiteboards and Docs to capture requirements and develop concepts.

Visual roadmaps and Dashboards help leadership communicate product updates and priorities clearly across the business. By centralizing management of agile tasks and issues, teams reduce development time. ClickUp ensures every sprint is aligned with the final product vision.

⚙️ Streamlining Engineering Development

Engineering squads need an end-to-end platform focused on building new features, not administrative busy work. ClickUp provides flexible agile workflows and robust tools to maintain focus. Squads can track dependencies and resources across different development teams.

Automate and integrate workflows across the existing tech stack, utilizing the seamless 2-way Git sync functionality. This ensures the engineering department stays hyper-focused on the right initiatives. Using ClickUp allows teams to spend less time coordinating and more time releasing code.

Tip: Use Custom Fields and Timesheets to track granular effort across individual tasks.

💼 Delivering Profitable Agency Client Work

Agencies need strong tools to deliver high-quality client results while ensuring profitability. ClickUp helps speed up collaboration and feedback cycles using built-in Proofing and Chat features. The platform visualizes projects, progress, and team workload clearly.

By leveraging Resource and Workload Optimization tools, the agency ensures staff productivity is maximized. This focus on efficiency allows the firm to deliver superior work faster and increase profitability. One executive team reported reducing project delays by over 70% in their first year.

🧠 Centralizing Knowledge with Connected AI

App-switching kills productivity by fragmenting work and stealing time during the day. ClickUp solves this by combining all projects, conversations, and knowledge into one place. This creates a centralized intelligence hub for the organization.

ClickUp Brain instantly powers up company-wide intelligence. Using Connected Brain, employees can execute enterprise search and pull answers instantly from external applications. These apps include Google Drive, Salesforce, GitHub, and Figma. This function is designed to save teams a full day every week by eliminating time spent searching.

Pricing Overview for ClickUp

Pricing range
$0–$12/month
Pricing types
Free plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing
Money-back guarantee
Yes — 30 days

ClickUp offers a permanent Free Forever plan and three paid tiers starting at $7 per user, per month. All paid plans incorporate per-user pricing, with the lowest rates requiring annual billing commitment.

Plans & Pricing

Free Forever

MonthlyFree
YearlyFree
Best for individual users.
  • 60MB Storage
  • Unlimited Tasks
  • Unlimited Free Plan Members
  • Two-Factor Authentication
  • Collaborative Docs
  • Kanban Boards
  • 24/7 Support
  • 1 Form
Free forever

Unlimited

MonthlyNot explicitly stated
Yearly$7 per user per month
Best for small teams. Includes 3 Teams (User Group).
  • Unlimited Storage, Folders and Spaces
  • Unlimited Integrations
  • Unlimited Gantt Charts, Custom Fields, Chat Messages, and Forms
  • Guests with Permissions
  • Email in ClickUp
  • Native Time Tracking
  • Goals & Portfolios
  • Resource Management
Get started

Business

MonthlyNot explicitly stated
Yearly$12 per user per month
Popular. Best for mid-sized teams. Includes SMS 2-Factor Authentication.
  • Google SSO
  • Unlimited Message History, Mind Maps, Activity views, Timeline views, Dashboards, and Whiteboards
  • Sprint Points & Reporting
  • Automation Integrations
  • Custom Exporting
  • Workload Management
  • More Automations
Get started

Enterprise

MonthlyCustom / Contact sales
YearlyCustom / Contact sales
Best for many large teams. Requires custom demo.
  • White Labeling
  • Conditional Logic in Forms
  • Subtasks in Multiple Lists
  • Custom Roles
  • Enterprise API
  • MSA & HIPAA Available
  • Single Sign-On (SSO)
  • US, EU, & APAC Data Residency
  • + 1 more features
Contact sales

ClickUp costs between Free and $12 per user per month (billed annually) with four plans: Free Forever (Free), Unlimited ($7), Business ($12), and Enterprise (Custom).

Below, you'll find the specific details regarding what each plan includes.

Free Forever

Price: Free forever Websites Supported: Not explicitly stated Best For: Individual users Refund Policy: Not applicable Other Features: 60MB Storage, Unlimited Tasks, Two-Factor Authentication, Collaborative Docs, Kanban Boards, 24/7 Support

This plan is perfect if you are working alone or starting a small personal project. It offers substantial features like Kanban boards and collaborative documents without requiring a credit card to begin. It's a risk-free way to explore the platform's capabilities before committing to a paid tier.

Unlimited

Price: $7 per user per month (billed yearly) Websites Supported: Not explicitly stated Best For: Small teams Refund Policy: 100% money-back guarantee (30 days) Other Features: Unlimited Storage, Unlimited Integrations, Unlimited Gantt Charts, Unlimited Forms, Native Time Tracking, Goals & Portfolios, Resource Management

Choose the Unlimited plan when your small team needs to grow beyond basic storage and features. This tier unlocks powerful professional tools like Gantt charts and native time tracking. It helps you keep track of resources and gives you unlimited access to many helpful features.

Business

Price: $12 per user per month (billed yearly) Websites Supported: Not explicitly stated Best For: Mid-sized teams Refund Policy: 100% money-back guarantee (30 days) Other Features: Google SSO, Unlimited Mind Maps, Unlimited Dashboards, Workload Management, Custom Exporting, SMS 2-Factor Authentication, More Automations

This popular plan is best for growing mid-sized teams that require advanced security and detailed reporting. You get unlimited assets like whiteboards and dashboards, plus critical features like Workload Management. It's a great choice for teams needing higher levels of control and accountability.

Enterprise

Price: Contact sales Websites Supported: Not explicitly stated Best For: Many large teams Refund Policy: 100% money-back guarantee (30 days) Other Features: White Labeling, Custom Roles, Enterprise API, MSA & HIPAA Available, Single Sign-On (SSO), US, EU, & APAC Data Residency

If you manage a very large organization with complex compliance and security needs, the Enterprise plan is for you. It offers advanced features like data residency options and custom permissions that ensure alignment across all your goals. Contacting sales lets you get a custom demo engineered for your specific business requirements.

ClickUp is so confident you will love their platform that they offer a 100% money-back guarantee. If you are not satisfied with your purchase, you can receive a full refund within 30 days. You can also start today with the completely free, functionally rich Free Forever plan or take advantage of a limited-time trial offered for all paid plans.

User Reviews

ClickUp receives highly polarized feedback, reflected in its low 2.3 Trustpilot score. Users frequently praise the platform’s versatility and comprehensive nature, noting it successfully replaces disconnected tools like Jira, Slack, and spreadsheets.

Teams find it effective for centralized task management, project planning, and acting as a central knowledge base. However, reliability and customer service are major concerns across the user base.

A common frustration involves the product's performance; it is often described as slow, buggy, and having a feature-dense, complex user interface. More critically, numerous reviews report poor customer support, citing long waits, dropped chats, and an inability to reach trained agents, even on higher-level subscriptions.

🚩 Furthermore, complex billing practices often frustrate customers. Reviewers noted they were charged automatically for additional user seats or subscriptions after cancellation, sometimes without invoices or clear warning.

While the generous Free Forever plan is valued, some paid tiers carry obscured feature limits that force costly upgrades, suggesting transparency issues regarding pricing and value.

What users say elsewhere

Alex S.
· Trustpilot
5.0 / 5

Truly a game changer. I never went back to email, Slack, and spreadsheets after switching. ClickUp is a singular app for everything and helps us move fast daily.

Mike F.
· Trustpilot
4.0 / 5

We replaced Jira for our agile team and now use ClickUp for classic project management tasks instead. Its versatility is impressive, helping us solve real problems across multiple complex workflows.

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Why use ClickUp?

If you need a complete project management solution, ClickUp offers powerful tools to speed up delivery time and track effort to impact. The platform’s exceptional flexibility allows you to view work your way, instantly switching between 15 views, including list, board, and Gantt charts. This customization ensures that configuring the tool for different types of work is effortless.

Choosing this all-in-one hub provides transformative benefits for your team:

  • 💡 Save teams a full day every week by streamlining workflows and boosting efficiency.
  • Eliminate app sprawl and significantly reduce overall software spend across the business.
  • Instantly power up company-wide intelligence with ClickUp Brain, one AI for all your work that connects every aspect of your process.
  • Connected Brain provides enterprise search capabilities, letting you pull answers instantly from apps like GitHub, Salesforce, and Google Drive.
  • Deliver projects efficiently and manage complex initiatives at scale using custom templates and flexible workflows.
  • Hit the ground running quickly, supported by 24/7 assistance and templates designed for teams like Engineering, Marketing, and Agencies.

Ready to transform your workflow with ClickUp?

Try it nowView pricing

Frequently Asked Questions

If my team hits a feature usage limit, will we immediately lose any of our existing data?

No, reaching a feature usage limit will not cause you to lose data. ClickUp refers to these limits as 'uses,' and they prevent you from editing or creating new items with that specific feature until you upgrade your plan. They offer a grace period if you reach a limit.

How are external guests billed or counted toward the overall subscription cost?

Guests are for external users and do not count as paid members on the Free Forever plan. Paid plans include a limited number of guest seats; for instance, the Unlimited plan starts with 5 guest seats and increases with the number of your paid users.

Does ClickUp offer localized data residency for compliance purposes?

Yes, but this feature is reserved exclusively for the Enterprise plan. Enterprise customers can choose data residency options in the US, EU, and APAC regions to meet specific regulatory needs.

What kind of specific integrations does the platform support through Connected Brain?

Connected Brain provides enterprise search functionality across numerous third-party tools. You can instantly pull answers and data from apps like Google Drive, GitHub, Salesforce, Figma, Dropbox, Confluence, and Box.

What is the policy for refunds if we are not satisfied with a paid plan?

ClickUp offers a 100% satisfaction money-back guarantee. If you are unsatisfied with your paid purchase, you must request a full refund within 30 days of the transaction date.

How do I upgrade from the Free Forever plan to a paid subscription?

Once you have created your team, you manage all plan changes, billing cycle adjustments, and payment details centrally within the dedicated billing area of your Workspace.

If I add a new team member mid-month, how are the subscription fees calculated?

When paid users are added during an active billing cycle, ClickUp automatically bills you at a prorated price. This charge covers the costs only for the remainder of the time left in that current cycle.

If I purchase a paid plan, is there a time-limited trial available?

Yes, ClickUp offers a limited-time trial for all paid plans. You can also start with the permanent, functionally rich Free Forever plan that requires no credit card.

If I have multiple Workspaces, do I need to pay for each one separately?

Yes, payment and plan upgrades are handled per Workspace. If you manage multiple Workspace environments, each one requires its own individual paid subscription.

If I use a paid plan and decide to cancel, when will my access end?

You are free to cancel at any time. Your current subscription remains active until the end of your billing cycle unless you choose to downgrade your plan right away.

Which plans offer advanced compliance features like SSO, MSA, and HIPAA?

The Enterprise plan is designed for organizations requiring the highest level of security. This tier includes Single Sign-On (SSO), MSA, and HIPAA availability.

What kind of dedicated, custom setup resources are available for new customers?

You can opt for ClickUp Assist, which offers personalized expert guidance. This includes dedicated one-on-one expert time, quarterly goal reviews, and live setup workshops.

What are the guaranteed response times or service level agreements (SLAs) for support access?

Not explicitly stated on the official site. ClickUp does advertise 24/7 support for all plans, but specific guaranteed response times are not detailed publicly.

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