Benchmark Email vs GetResponse
Benchmark Email and GetResponse offer very different paths to email marketing growth. Benchmark Email prioritizes simplicity with an intuitive Smart Design AI interface. GetResponse focuses on maximizing features, deliverability, and unlimited organizational scale. You must choose between immediate ease-of-use or long-term growth power and proven reliability.
Simple interface, solid support, mixed reliability.
We recognize Benchmark Email for its highly intuitive user interface and excellent technical support staff, noting they make complex setup tasks manageable. Overall, while the usability is strong across all plans, the documented issues surrounding email reliability for large sends and inconsistent feedback resolution slightly reduce our final rating.
Pros
- Intuitive, user-friendly web interface and email builder.
- Responsive and high-quality technical support, including assistance with API.
- Flexible editor supporting both drag-and-drop and direct HTML code.
- Permanent $0 Free plan is available for users with small contact lists.
Cons
- Reported issues with email deliverability, especially on large mailing lists.
- Customer support inconsistently responds to delivery failure complaints.
- Concerns regarding strict policy enforcement leading to sudden account termination.
Exceptional support meets scalable marketing automations.
We found GetResponse to be an exceptionally powerful and affordable platform offering limitless features like autoresponders, automation workflows, and newsletters, designed specifically for scaling businesses. Customer support is consistently praised as immediate and highly knowledgeable, mitigating the platform’s initial navigation complexity. Overall, GetResponse provides superior value, high deliverability, and proactive guidance through its industry-leading onboarding calls.
Pros
- Industry-leading 24/7 customer support (fast, professional, and real people).
- Personalized onboarding calls offer detailed, tailored guidance.
- Reliable email deliverability rate (reported 99%).
- Supports unlimited newsletters, landing pages, and automations.
Cons
- Strict no-refund policy for annual subscriptions.
- Navigation can be confusing for new users starting out.
- Landing page editor interface is perceived as needing a modernization update.
- Pricing scales significantly based on contact list size.
AboutBenchmark Email
Benchmark is an email marketing platform designed for speed and usability across various industries. Whether you are a solo entrepreneur or run a non-profit, the platform helps you connect with subscribers and drive sales.
It provides core tools like the Email Builder, Landing Pages, and a Marketing CRM. This system allows you to attract more leads, manage customer relationships, and launch campaigns that are ready to delight subscribers in the inbox. 💡
AboutGetResponse
GetResponse is a scalable email marketing and automation platform designed for entrepreneurs, ecommerce stores, and Global Brands. It helps you manage and automate channels you own, like email, your website, landing pages, and SMS. You can use powerful, smart AI tools to personalize campaigns and launch products faster. It's trusted by over 350,000 customers worldwide. 💡
Highlights
Feature Comparison
Features Overview
We highlight the main differences and pick a winner for each feature.
Deliverability & Trust
GetResponse boasts 99% deliverability; Benchmark Email users report serious delivery issues.
Benchmark Email users report deliverability failures during large email sends. Support responses are also inconsistent regarding these critical claims. You risk non-delivery when volume scales on Benchmark Email. GetResponse maintains a consistent 99% deliverability rate globally. This high standard minimizes missed outreach opportunities. GetResponse is trusted by many high-volume senders across 160 countries. Reliability is the decisive factor between both platforms. Benchmark Email's ease is immediately undercut by deliverability concerns. GetResponse prioritizes successful email delivery above all else. This focus is critical for core email marketing performance.
Automation Depth
GetResponse offers unlimited, complex workflows; Benchmark Email provides simplified if/then sequences.
Benchmark Email simplifies automation for beginners and non-experts. You can set up smart 'if/then' sequences easily. This works well for basic personalized outreach needs. GetResponse gives you unlimited marketing automation workflows. You can build advanced customer journeys and sales funnels easily. Features include abandoned cart recovery and advanced segmentation. GetResponse handles massive, multi-step engagement architectures seamlessly. Benchmark Email focuses on making basic drip campaigns ultra user-friendly. E-commerce users must choose GetResponse for robust recovery workflows. Benchmark Email is better suited for straightforward newsletter scheduling.
AI Tools
Benchmark Email's AI excels at quick design; GetResponse's AI focuses on varied content and courses.
Benchmark Email uses Smart Design AI to build beautifully branded emails fast. It automatically incorporates your logo, colors, and key images. This feature saves significant design time. GetResponse AI tools generate high-converting email content and landing pages. GetResponse uniquely includes an AI course creator feature. This is ideal for knowledge monetization efforts. Benchmark Email primarily helps you look professional quickly. GetResponse helps you build, sell, and market digital products effectively. GetResponse wins for breadth of AI application. Benchmark Email offers a more targeted, aesthetic AI solution.
User Experience
Benchmark Email is praised for its intuitive interface; GetResponse can feel complex initially.
Benchmark Email's web interface is consistently praised as highly intuitive. The drag-and-drop builder offers a smooth user experience. This tool is clearly built for speed and simplicity. GetResponse platform navigation can feel slightly confusing at first glance. Some users find the landing page editor interface dated. It requires a slight investment in learning time. Benchmark Email wins purely on out-of-the-box ease of use. You can jump in and send an email immediately. GetResponse offers personalized onboarding calls to overcome the initial complexity. An expert helps you utilize its vast feature set quickly.
Customer Support
Both offer 24/7 service, but GetResponse offers superior proactive assistance and guidance.
Benchmark Email provides 24/7 Live Chat and Phone Support. Their technical team is strong at assisting with complex API integrations. General support responses regarding deliverability can be inconsistent. GetResponse has highly rated 24/7 support from a 5-star Customer Success Team. They offer personalized, free live agent onboarding calls. This high-touch service accelerates setup and learning. GetResponse provides superior, proactive support and guidance. Users often cite the onboarding calls as a ‘GAME CHANGER’. Benchmark Email is technically proficient but GetResponse offers a better overall support experience for growth.
Price & Scaling
Benchmark Email offers a Free Plan; GetResponse offers unlimited sends on paid tiers.
Benchmark Email offers a permanent $0 Free Plan for up to 500 contacts. However, paid plans limit monthly email sends. The starter Pro plan limits emails to 7,500/month for 500 contacts. GetResponse paid plans offer unlimited newsletters and unlimited sends. Pricing scales only based on your contact list size, starting at 1k. GetResponse offers great value for high-volume senders. Benchmark Email is better for tiny lists needing free access immediately. GetResponse offers better scalability as your send volume increases. Watch out: GetResponse applies a strict no-refund policy, even on yearly plans. Benchmark Email does not explicitly state a refund policy.
Our Verdict
GetResponse is the stronger, more reliable, and feature-rich technical platform. It offers reliability and massive scale, while Benchmark Email is far easier to start. If simplicity is primary, Benchmark Email is your choice. GetResponse is explicitly designed for long-term marketing integration and ROI. Benchmark Email’s superpower is immediate ease of use and its Smart Design AI. The intuitive drag-and-drop builder saves significant design time for users. If you run a very small operation, the $0 Free Plan is a major financial plus. Benchmark Email is highly accessible for those just starting out. GetResponse dominates on reliability and comprehensive all-in-one features. Its proven 99% deliverability rate is critical for high-volume performance. GetResponse provides unlimited automation, funnels, and webinars in one platform. Their personalized onboarding calls turn platform complexity into fast learning. Critically, the difference hinges on sending limits and deliverability. Benchmark Email limits your monthly sends even on paid starter plans. GetResponse gives you true unlimited sending power and multi-channel tools like SMS marketing. If deliverability and scaling are top concerns, GetResponse is the safer answer. Choose Benchmark Email if you prioritize design simplicity and need a permanent Free Plan. Pick GetResponse if your business needs complex automation, high feature depth, and guaranteed reliability. GetResponse offers the better long-term, all-in-one marketing platform.
Frequently Asked Questions
Which is better for core email deliverability: Benchmark Email or GetResponse?
GetResponse is demonstrably better with a guaranteed 99% deliverability rate. Benchmark Email users have reported serious issues with email non-delivery during large sends. Reliability is a significant strength for GetResponse users.
Does Benchmark Email offer webinars or SMS marketing like GetResponse?
No, Benchmark Email does not offer native webinar hosting or SMS marketing. GetResponse includes both features in its higher-tier plans. GetResponse is a more comprehensive all-in-one platform.
Which platform has better customer support: Benchmark Email or GetResponse?
GetResponse receives much higher public praise for its support team. They offer proactive, personalized live onboarding assistance. Benchmark Email offers 24/7 support, but customer satisfaction is less consistent.
Can I send unlimited emails using Benchmark Email and GetResponse?
You can send unlimited emails on GetResponse's paid plans. Benchmark Email limits the number of emails you can send monthly. Even the Pro plan has a monthly allowance based on your contact tier.
Which tool is cheaper for a starting list of 500 contacts?
Benchmark Email is cheaper because it offers a permanent $0 Free Plan up to 500 contacts. GetResponse requires you to start paid tiers at 1,000 contacts after the trial expires.
Is GetResponse or Benchmark Email easier to use for beginners?
Benchmark Email is consistently rated as highly intuitive and easy to use. GetResponse offers more features but has a slightly steeper learning curve initially. GetResponse's live onboarding helps new users quickly.
Ready to Choose?
Both tools have their strengths. Choose based on your specific needs.