Omnisend vs Square Marketing
This comparison pits dedicated e-commerce marketing power against robust ecosystem integration. People struggle deciding between Omnisend's deep feature set and Square Marketing's simplicity. Omnisend scales better for pure online sales, but Square Marketing integrates perfectly with your POS data.
Exceptional support meets powerful, intuitive automation.
We found Omnisend to be a high-value marketing platform, excelling due to its comprehensive permanent free tier and customer support praised across all user plans. The intuitive interface makes complex automation workflows accessible for growing e-commerce teams, driving significant sales. Overall, we recommend Omnisend strongly, particularly for businesses seeking robust email and SMS features combined with unmatched reliability.
Pros
- Exceptional 24/7 customer support is provided across all pricing tiers.
- The platform is highly intuitive, featuring easy drag-and-drop email design and workflow setup.
- The permanent free plan includes full feature access, including automation tools, essential for startups.
- Automation features are powerful, flexible, and include functionality like dynamic discount codes.
Cons
- Advanced integrations (like Shopify vs. WooCommerce) may offer different levels of feature depth.
- Some users seek expanded multilingual support options within the platform.
Integrated Marketing Built for Square Users.
We find that Square Marketing provides exceptional value through its deep integration with the Square ecosystem. Its user-friendly design simplifies automated email and text campaigns effectively. Overall, we believe this is the best marketing solution available for current Square users who prioritize seamless connectivity and actionable sales data.
Pros
- Excellent integration with Square POS and Customer Directory.
- Highly user-friendly and supports easy campaign setup and tracking.
- Automated campaigns available for emails, texts, and Google review collection.
- Reliable platform performance and consistent payment processing.
Cons
- General Square processing fees are frequently viewed as high by some users.
- Interface navigation can sometimes be challenging for complex features.
- Support responsiveness varies, especially for deep technical or billing inquiries.
- Initial merchant account verification process may take several days.
AboutOmnisend
Omnisend is an integrated platform for email and SMS marketing designed to engage your shoppers wherever they are. It’s an excellent option for small or medium-sized businesses looking to consolidate their marketing efforts.
The platform provides intuitive tools, making advanced marketing less intimidating. Every template is 100% customizable, ensuring your customer experience is always on-brand and personalized. You can connect Omnisend to your ecommerce platform with a single click. Switching is easy, and you can even be up and running in 30 minutes. 💡
AboutSquare Marketing
Square Marketing is an integrated solution designed to help you connect directly with your customers. You can easily expand your business using personalized email and text campaigns. These campaigns can be sent once or set up as recurring automations. Square Marketing helps you promote new products, announce events, or share last-minute deals. It drives traffic directly to your online or physical stores. ✅
This system also works well with the free Square Customer Directory. This built-in CRM tool is integrated with your Square Point of Sale. It gives you a complete view of your customers, including their purchasing habits. This integration allows you to sync sales data and track sales attribution across all your channels and store locations.
Highlights
Feature Comparison
Features Overview
We highlight the main differences and pick a winner for each feature.
Ecosystem Integration
Square Marketing dominates for POS users; Omnisend integrates broadly with e-commerce platforms.
Omnisend integrates via single-click with major e-commerce platforms like Shopify and WooCommerce. It acts as a powerful external marketing hub for these separate systems. Square Marketing is built into the Square ecosystem, working natively with POS and the Customer Directory. Sales attribution is seamless right in the Square Dashboard. The trade-off is deep POS integration versus broad e-commerce platform compatibility. Square Marketing dominates if you live inside Square. If you rely solely on Square POS for sales, Square Marketing provides unparalleled data syncing and simplicity.
Automation Capabilities
Omnisend offers deeper workflow complexity; Square Marketing emphasizes simplicity.
Omnisend offers robust, pre-built automation workflows for welcome series, post-purchase, and abandoned cart recovery. Automations include dynamic discount codes. Square Marketing uses simple, one-time setups for recurring automations like birthday messages and re-engagement campaigns. It focuses on simplicity and ease of use. Omnisend provides more customizable and complex workflow options suitable for advanced e-commerce funnels. Square Marketing keeps things straightforward for the local business owner. For maximizing conversion rates using multiple detailed steps, Omnisend's automation is substantially stronger.
Customer Support
Omnisend offers exceptional 24/7 support on all tiers; Square Marketing support varies.
Omnisend offers award-winning 24/7 support via live chat and email to customers on every single plan. Users consistently praise the rapid, knowledgeable help. Square Marketing support responsiveness varies based on user reports, especially for deep technical or billing queries. Support is generally praised for quick, kind replies on simple issues. Omnisend clearly prioritizes customer support quality and accessibility across all subscription levels. This provides reliable peace of mind. When migrating or facing a complex technical error, Omnisend's award-winning support is a huge operational advantage.
Email Sending Volume
Square Marketing offers unlimited sends sooner; Omnisend limits volume on lower tiers.
Omnisend limits email sends on the Free (500) and Standard (6,000) plans, requiring an upgrade for heavy volume. Only the Pro plan offers unlimited emails. Square Marketing includes unlimited email sending capacity across all its Email Marketing subscription tiers. You are only constrained by your contact count. For businesses that need to send frequent, high-volume blasts to a smaller list, Square Marketing removes the send limit stress immediately. If you consistently send multiple campaigns per week, Square Marketing provides superior scaling for email volume.
Review Collection
Square Marketing automates Google Reviews; Omnisend requires manual implementation.
Omnisend does not specifically list automated Google Review collection as a built-in feature. This important reputation task requires a custom campaign setup or integration. Square Marketing includes automated campaigns to collect Google Reviews after a sale at no extra cost. This is a built-in reputation management tool. This feature highlights Square Marketing's focus on supporting the local business's online reputation effortlessly. It handles this necessary task automatically. If improving your local Google ranking is a high priority, Square Marketing offers a clear advantage right out of the box.
Segmentation Depth
Omnisend uses real-time behavioral data; Square Marketing uses transactional POS data.
Omnisend allows for unlimited, real-time segmentation based on deep customer behavior and campaign activity metrics. Targeted effort yields high returns. Square Marketing uses its Customer Directory, allowing smart targeting based on purchasing habits tracked through the POS system. Groups are simpler and highly transactional. Omnisend provides the granularity needed for complex, multi-channel e-commerce personalization efforts. Square Marketing keeps the segmentation high-level and straight to the point. E-commerce sellers needing highly specific behavioral triggers will find Omnisend's segmentation tools far more powerful.
Free Access
Omnisend offers a permanent Free plan; Square Marketing requires payment after 30 days.
Omnisend offers a permanent Free plan that includes access to all automation and marketing features. Usage is capped at 250 contacts and 500 emails per month. Square Marketing only offers a generous 30-day free trial for both its Email and Text Message services. You must pay to continue after the trial ends. The Omnisend Free plan is excellent for startups that need powerful tools immediately without commitment. Square Marketing is purely trial-focused. If you need unlimited time to test features or grow your business before paying, Omnisend is definitely the better option.
Our Verdict
The choice between Omnisend and Square Marketing boils down to where you sell. These two tools target fundamentally different business profiles. Omnisend’s superpower is its deep, integrated e-commerce automation and award-winning 24/7 support. It drives conversion rates higher using real-time behavioral segmentation. The permanent Free plan lets startups access complex, sophisticated tools immediately. Square Marketing shines through its unparalleled integration with the entire Square ecosystem. It automatically syncs customer data and tracks attributed sales flawlessly across physical and online stores. Collecting automated Google Reviews is also a huge win for local vendors. If you sell primarily online, Omnisend offers the feature depth and powerful complexity you need to scale revenue. If your sales funnel runs mostly through a physical register, Square Marketing is the simplest choice. Pick Omnisend if you need powerful, dedicated e-commerce automation and superior support consistency. Choose Square Marketing if you rely on the Square ecosystem and want effortless, transaction-based POS data integration.
Frequently Asked Questions
Which tool is better for dedicated e-commerce automation: Omnisend or Square Marketing?
Omnisend is superior for dedicated e-commerce marketing and offers deeper automation features. It provides enhanced behavioral targeting and integrated Web Push notifications. Square Marketing is streamlined but focused more on simple transactional marketing.
Does Square Marketing offer a free plan like Omnisend?
No, Square Marketing only offers a 30-day free trial for both its email and text segments. Omnisend offers a permanent Free plan that includes access to all its main features, subject to contact limits.
How is sales tracking different between Omnisend and Square Marketing?
Omnisend provides detailed campaign reporting and general sales data linked to efforts. Square Marketing offers seamless attributed sales tracking directly from your Square POS data, showing exactly what marketing drove a purchase.
Which service has better included customer support for all users?
Omnisend is the clear winner for support, offering award-winning 24/7 customer service globally. Square Marketing users report effective support for simple issues, but responsiveness can sometimes vary for complex problems.
Is the SMS feature bundled in Omnisend or separate in Square Marketing?
Omnisend bundles SMS within its paid plans, offering bonus credits to Pro users. Square Marketing charges two separate monthly subscriptions for Email Marketing and Text Message Marketing.
Can I collect Google Reviews automatically with Omnisend like I can with Square Marketing?
Square Marketing includes the built-in ability to automate Google Review collection after a sale. Omnisend does not offer this specific automated reputation management feature out-of-the-box.
Ready to Choose?
Both tools have their strengths. Choose based on your specific needs.