Jotform vs Wufoo
Jotform and Wufoo are high-quality form builders, but they approach scalability differently. Wufoo focuses on simple, award-winning usability and explicit user limits. Jotform provides superior workflow automation and extensive integration depths. Choosing depends heavily on your required feature set and customer support expectations.
Highly intuitive, feature-rich form automation.
We found Jotform to be an exceptionally user-friendly form builder that democratizes complex data collection through its drag-and-drop interface and powerful features. Overall, we believe it provides outstanding value, combining robust capabilities with excellent workflow automation for businesses large and small.
Pros
- Intuitive, user-friendly interface simplifies form creation without technical skills.
- Robust, permanently free Starter plan is ideal for individual users and new startups.
- Seamless integrations with over 150 third-party apps automate crucial data tasks.
- Powerful conditional logic and customization options create dynamic, tailored forms.
Cons
- Exact pricing for Bronze, Silver, and Gold paid tiers is not explicitly listed publicly.
- Some users report slow customer service response times when troubleshooting specific technical bugs.
- Specific Enterprise features, like Data Residency, can carry a very high custom price.
- Occasional reliability issues (e.g., missed submissions or feature glitches) have been reported by some long-term users.
Easy forms, hard customer support.
We found Wufoo excels at delivering a simple, code-free form builder ideal for users needing quick deployment and key integrations like payment processing. Overall, the serious and recurring complaints about nonexistent customer support and inflexible billing practices significantly overshadow the benefits of its award-winning interface.
Pros
- Code-free simplicity built into an easy-to-use interface.
- Excellent platform optimized for self-serving form creation.
- Seamless integration for online payment processing (Stripe, PayPal).
- Supports total brand control and customization.
Cons
- Customer support is consistently reported as slow or nearly nonexistent.
- Paid "expedited support" is often ineffective and delayed by up to 22 hours.
- Forms may lack a modern or visually appealing design.
- Inflexible billing practices, including difficulty changing plans.
AboutJotform
Jotform is known as the easiest online form builder available today. You can create professional-looking forms quickly in just minutes. It's built for anyone who needs to manage data efficiently without needing to code. Over 30 million users worldwide already trust Jotform to handle their form needs. ✅
AboutWufoo
Wufoo is an extremely powerful online form builder trusted by over three million users and many popular brands. You can easily create the forms you need to collect valuable data, files, and payments. The builder provides an easy-to-use experience, complete with templates, galleries, and robust reporting tools. It’s designed to let you customize forms to your heart's delight. Whether you are a webmaster or a marketing manager, the goal is to provide a flexible tool that integrates immediately into your existing framework. 💡
Highlights
Feature Comparison
Features Overview
We highlight the main differences and pick a winner for each feature.
Customer Support
Jotform advertises 24/7 support; Wufoo support is slow and frequently criticized. Real-world sentiment heavily favors Jotform’s reliability.
Jotform advertises 24/7 support via their friendly support team. Users report occasional slowness, but overall functionality remains stable. Jotform provides a 30-day money-back guarantee for paid subscriptions. Wufoo handles support via email, limited to business hours (M-F, 6am-5pm PST). Users paying for 'Priority Support' still report waiting up to 22 hours for replies. This reported inaction on billing issues and technical needs is a major drawback for Wufoo. Wufoo is known for its award-winning builder, but its support system is a significant liability. Reliable help is essential for any business tool. This makes Jotform a much safer choice when technical needs arise.
Pricing Transparency
Wufoo lists all paid tier prices; Jotform hides pricing for its standard Bronze to Gold tiers. Wufoo charges overages, Jotform requires an upgrade.
Jotform’s exact cost for Bronze, Silver, and Gold plans is not publicly listed. This forces users to engage sales before calculating their true cost. Jotform focuses on billing based on usage limits (submissions, storage). Wufoo provides clear, upfront pricing, ranging from $16.25 to $210.25/month (annual). Wufoo is strictly capped on monthly entries; exceeding the limit incurs a $0.05 overage charge per extra entry. Jotform requires you to upgrade or risk missing submissions if you exceed limits. Wufoo wins if you need strict, predictable pricing and defined user caps.
Advanced Automation
Jotform offers powerful conditional logic and 150+ deep integrations. Wufoo focuses on easier form building and basic workflows.
Jotform excels in automation with powerful conditional logic. You can build advanced, dynamic forms that auto-route and automate key workflows. Jotform integrates with over 150 business applications and syncs data to CRMs easily. Wufoo includes standard automation and is great for immediate deployment. The interface is code-free and allows simple setup for team members. Wufoo’s strength is simplicity, but Jotform dramatically extends functionality post-submission. If your forms need to trigger complex, multi-step actions, Jotform is the clear champion.
Security & Compliance
Jotform supports optional HIPAA compliance for secure medical data handling. Wufoo provides explicit field encryption on higher plans.
Jotform offers optional HIPAA compliance features on Gold and Enterprise plans. This includes advanced security necessary for handling sensitive health data. Jotform provides extensive data privacy measures, including GDPR and CCPA compliance. Wufoo offers specific Field Encryption starting on the Advanced plan for sensitive inputs. All Wufoo data uses standard 256-bit SSL encryption for secure transmission. Jotform’s ability to handle HIPAA makes it better suited for highly regulated industries. Wufoo is strong on basic encryption, but doesn't mention HIPAA solutions.
Payment Acceptance
Jotform integrates payments seamlessly via 150+ apps into workflows. Wufoo explicitly lists three major payment processors.
Jotform lets you accept online payments directly through the form effortlessly. This works whether you are accepting donations or selling products. Jotform handles payment through its vast integration ecosystem (150+ apps). Wufoo directly integrates with PayPal, Stripe, and Authorize.Net for seamless transactions. Payment acceptance requires the Professional plan tier or higher on Wufoo. Both tools handle transaction processing well, but Jotform’s integrated nature feels more seamless for complex setups.
Nonprofit/Education Value
Jotform offers a substantial 50% discount to non-profits and educational institutions. Wufoo does not advertise specialized pricing.
Jotform provides a powerful incentive with a 50% discount for approved organizations. This applies across Bronze, Silver, and Gold subscriptions. This dramatically increases Jotform's value for the public sector. Wufoo does not detail any special discounts for these groups. Wufoo users must rely on the standard Free or paid tiers for non-profit work. If you are running a non-profit or school, Jotform is the significantly more cost-effective choice.
Our Verdict
The choice between Jotform and Wufoo boils down to necessary feature depth versus pricing transparency. For almost all serious applications, Jotform is the safer, more feature-rich, and better-supported product. Jotform offers a massive 150+ integration ecosystem and complex conditional logic capabilities. This makes Jotform ideal for powerful workflow automation and integrating with large CRMs. Wufoo’s core superpower is its award-winning simplicity and explicit pricing tiers. If you need fixed costs and clear user limits for a team of 5–60 people, Wufoo delivers transparent pricing. However, Wufoo is marred by pervasive reports of nonexistent customer support and serious billing inflexibility. The deciding factor must be reliability and support responsiveness. Jotform is the champion here, especially with its optional HIPAA compliance and 50% nonprofit discount. Choose Jotform if you value reliability and feature depth; choose Wufoo only if you need low-cost self-service and are comfortable risking poor support.
Frequently Asked Questions
Which form builder is better for nonprofits: Jotform or Wufoo?
Jotform is significantly better for nonprofits and educational institutions. Jotform offers a substantial 50% discount on its paid plans for these groups. Wufoo does not offer any similar specialized pricing programs for nonprofits or schools.
Does Wufoo offer an Enterprise or multi-user plan like Jotform?
Wufoo supports up to 60 users on its Ultimate plan, defining user limits clearly per tier. Jotform’s only dedicated multi-user solution is its custom-priced Enterprise plan. Standard Jotform plans are based on account usage, not user seats.
Which tool has better customer support: Jotform or Wufoo?
Jotform is the clear winner for support quality and availability. Jotform advertises 24/7 support for its users. Wufoo's support is only available during M-F business hours and is heavily criticized in reviews for being slow or nonexistent.
Can I get HIPAA compliance with Wufoo?
No, Wufoo does not mention offering HIPAA compliance features. Jotform offers optional HIPAA compliance on its Gold and Enterprise plans. If you handle sensitive medical data (PHI), Jotform is the appropriate choice.
Which pricing model is more predictable: Jotform or Wufoo?
Wufoo's pricing is more predictable because all tiers have fixed, published prices. However, Wufoo charges $0.05 per entry over your limit. Jotform’s standard paid prices are hidden, but you are usually just prompted to upgrade instead of incurring per-entry overage fees.
How do Jotform and Wufoo compare on integrations?
Jotform has a massive lead with over 150 third-party integrations available. This allows Jotform to connect to virtually any CRM or marketing tool. Wufoo connects easily with major payment providers like Stripe and PayPal but does not list its full integration ecosystem depth.
Ready to Choose?
Both tools have their strengths. Choose based on your specific needs.