Close CRM vs Pipedrive
Features, use cases, pros and cons, and pricing side by side — and which one to pick.
Quick verdict: Pick Close CRM if calling drives your sales; pick Pipedrive if you want an easy visual pipeline with lots of integrations.
Best for: Inside sales teams that live on the phone and want dialing built in, Small to mid-size teams replacing a CRM, dialer, and SMS tool with one platform
Read the full Close CRM reviewBest for: Small businesses that want a sales-focused CRM rather than a sprawling all-in-one platform, Sales teams that think visually and want to drag deals through a kanban-style pipeline
Read the full Pipedrive reviewCommission may apply at no extra cost
Close CRM vs Pipedrive: features compared
Compare key features side by side
Feature Comparison Summary
Which should you choose?
Choose Close CRM if
- Your team lives on outbound calls and wants a built-in power dialer.
- You want the Chloe AI agent answering leads and re-engaging cold ones.
- You need an MCP server, REST API, and webhooks for custom workflows.
Choose Pipedrive if
- You want a drag-and-drop kanban pipeline that's easy to learn.
- You need 500+ Marketplace integrations to connect your existing stack.
- You value structured support: Academy courses, 24/7 AI advisor, phone help.
Close CRM vs Pipedrive: pros and cons
Close CRM
Close CRM puts calling, email, SMS, and pipelines in one place, with Chloe, an AI agent that answers new leads in minutes and books meetings. Costs climb with usage, though, and automation only starts at $99 per user. Overall, it's a strong pick for outbound-heavy teams that can live with metered billing.
Pros
- Chloe, the built-in AI sales agent, calls new leads within minutes, qualifies them through real conversations, books meetings, and logs transcripts and notes automatically — reducing the need for extra reps.
- Calling is native, not an add-on — the power dialer (and predictive dialer on Scale) logs every call automatically, with phone, email, and SMS sharing one inbox so outbound teams work from a single window.
- The CRM updates itself — AI-generated call summaries, drafted follow-ups, and contact enrichment from LinkedIn and the web reduce manual data entry after every conversation.
Cons
- AI credits are metered and don't roll over — 500 to 2,000 per user monthly depending on plan — and calling, SMS, phone lines (from $1/month), and the Call Assistant ($50/month plus $0.02 per minute) all add usage-based costs on top of seat prices.
- The AI agent calling and messaging leads on your behalf won't suit every audience or brand; Close's own materials suggest testing Chloe's tone before committing, and vendors' outcome claims (like 50% more booked appointments) come from self-published customer quotes rather than independent verification.
- Automation is locked behind the $99 Growth plan — Solo and Essentials tiers exclude workflows — so small teams get manual follow-ups unless they pay for the higher tiers.
Pipedrive
Pipedrive pairs a visual kanban pipeline with solid automation, AI deal predictions and 500+ integrations, making it easy for small teams to see and manage their sales. Costs can climb, though, since add-ons are billed separately and monthly billing runs up to 42% more than annual. Overall, it's a strong pick for sales-focused teams that want simplicity without enterprise complexity.
Pros
- Kanban-style pipeline with follow-up notifications makes deal status visible at a glance and flags when it's time to act, reducing deals slipping through the cracks
- Automation tooling is deep — workflow automations with ready-made templates, automatic lead routing between reps, and auto-sequences triggered by email interactions — customer Key Search built 100+ automations and sped up its workflow by 40%
- AI Sales Assistant predicts which deals you're likely to win or lose, suggests leads to pursue, and sends daily performance snapshots to managers
Cons
- Add-ons like LeadBooster (from $32.50), Projects (from $16), Campaigns (from $13.33), Web Visitors and Smart Docs are billed separately, so total per-seat cost can climb well above the headline plan price
- No free plan — only the 14-day trial — and no refund policy is visible in the reviewed materials, so the trial is effectively your only risk-free evaluation window
- Marketing and customer support tooling aren't built in; teams needing those functions must lean on Marketplace integrations such as Zapier
Close CRM and Pipedrive in detail
Close CRM
Close is a sales CRM built for teams that actively sell. It combines phone calling, email, SMS, pipeline management, and reporting in one platform. Its standout element is Chloe, an AI sales agent that calls leads, qualifies them through real conversations, books meetings, and updates records automatically. The vendor targets founders, sales leaders, and reps, with dedicated pages for coaching, B2B SaaS, financial services, and insurance teams.
Standout features
- Chloe answers leads before they go cold
- Calling that's built in, not bolted on
- The CRM that updates itself
- See every deal, then act on it
- Connects to your stack, and to your workflow
Use cases
- Answer New Leads in Minutes
- Re-Engage Cold Leads
- Never Miss a Follow-Up
- Run Outbound From One Workspace
Pipedrive
Pipedrive is a web-based sales CRM built for small businesses and sales teams. Its core is a kanban-style pipeline where you drag deals through stages, with lead management, email sync, automation, reporting and AI features layered on top. Over 100,000 companies in 179 countries use it, and it offers a 14-day free trial with full access and no credit card needed.
Standout features
- See every deal in one visual pipeline
- Keep email, calendar and calls in one place
- Let automation handle the busywork
- Make decisions with real-time insights and AI
- Connect your stack and sell from anywhere
Use cases
- See every deal at a glance
- Stop chasing follow-ups by hand
- Route new leads while they're hot
- Forecast revenue with confidence
Pricing compared
List prices from each vendor's pricing page, before taxes and add-ons. Costs are per month.
| Pricing compared | Close CRM | Pipedrive |
|---|---|---|
| From (cheapest paid plan) | $9/mo Solo | $14/mo Lite · per user |
| Free plan | No | No |
| Free trial | Yes | 14 days |
| Money-back guarantee | 30 days | Not stated |
| Annual billing savings | — | — |
| Pricing model | Flat price | Per user |
| Cost for 1 user | $9/mo Solo plan, billed monthly | $14/mo Lite plan, billed annually |
| Cost for 5 users | $35/mo Essentials plan, billed monthly · price per account (user limit not stated) | $70/mo Lite plan, billed annually |
| Cost for 10 users | $35/mo Essentials plan, billed monthly · price per account (user limit not stated) | $140/mo Lite plan, billed annually |
| Cost for 25 users | $35/mo Essentials plan, billed monthly · price per account (user limit not stated) | $350/mo Lite plan, billed annually |
| Plans | 4 | 4 |
| Prices checked | Checked Oct 13, 2026 | Prices not verified yet — see the vendor page. |
| Price history | Tracking prices since Oct 1, 2026. No price change detected yet. | No tracked prices yet |
- Cheapest plan that fits each team size. Per-user plans are multiplied by the number of users (respecting stated minimums and seat packs). Plans that include some users cost their base price plus the extra-user price for each user beyond those included. Flat-priced plans with no stated user limit are counted as one licence per user.
Cheaper for your team size
Not enough published prices to compare team costs: check each vendor's pricing page.
Computed from published list prices on the dates shown. Excludes taxes, add-ons and promotions.
More comparisons
Frequently Asked Questions
Which is better for phone-heavy sales teams?
Close CRM. It has a built-in power and predictive dialer, SMS, automatic call logging, and the Chloe AI agent. Pipedrive's materials don't mention native calling tools.