ClickTime vs Toggl
ClickTime and Toggl tackle time tracking with very different goals in mind. ClickTime is a strategic financial and resource management solution built for scaling professional firms. Toggl focuses on high user adoption and offers highly customizable productivity reports efficiently. You must choose between ClickTime’s deep compliance rigor and Toggl’s tracking simplicity.
Strategic Time and Financial Control
We found ClickTime offers powerful tools for minimizing manual errors and obtaining financial clarity. Its clear tiered plans start affordably yet scale up to robust resource and project budgeting features. Overall, this is a highly strategic platform that turns routine time logging into crucial business intelligence suitable for scaling organizations.
Pros
- Scales effectively from basic Starter ($12) to comprehensive Premier tiers.
- Provides strong financial reporting and project cost analysis.
- Automated reminders and sync features reduce manual input errors.
- Advanced resource management and capacity planning are included in Premier.
Cons
- Widespread, recent positive user validation is currently sparse.
- Expense tracking requires an additional $4 per user monthly add-on.
- Top-tier features like resource management are reserved for the higher plans.
Generous Free Tier, Unstable Service Reliability.
Toggl offers a feature-rich, cross-platform tracking tool emphasizing custom reports and enterprise integration for teams up to five users under the Free plan. We appreciate the clear pricing and the potential for deep profitability analysis in higher tiers. Overall, reliability concerns and extremely poor customer support repeatedly expressed by recent users indicate caution is necessary before large-scale deployment.
Pros
- Generous and permanent Free plan, supporting up to five users.
- Effective cross-platform sync across web, desktop, and mobile devices.
- Offers advanced enterprise features like SSO and integrations with Jira/Salesforce.
- Simple user interface makes basic time tracking easy to adopt.
Cons
- Extremely poor customer service, often non-responsive to urgent inquiries.
- Users report significant product deterioration, including laggy UI and data loss/bugs.
- Lacks core features needed by freelancers (e.g., tracking billed vs. unbilled time).
- Sales team has been accused of harassing users on the Free plan.
AboutClickTime
ClickTime is a powerful platform for comprehensive time tracking and resource management. It is designed to give you deep insights into how your team uses its bandwidth. This system tracks employee hours, project deadlines, and budget targets seamlessly. By using ClickTime, you get valuable information about project costs and overall profitability. It is the tool that helps you unify your planning and financial forecasting efforts. 💡
AboutToggl
Toggl is time tracking software designed specifically for organizational teams. It is built around the idea that raw data must translate into actionable business insights. ✅ Toggl specializes in building custom, detailed reports directly from your team's tracking data.
This tool is especially suited for managing larger and enterprise teams. It provides the flexible reporting required for employees and projects across departments. By ensuring easy time tracking adoption, Toggl gives you the accurate data needed to make strong, confident decisions.
Highlights
Feature Comparison
Features Overview
We highlight the main differences and pick a winner for each feature.
Time Commitment & Cost
Toggl provides a permanent Free plan, while ClickTime starts strong at $12 per user monthly.
Toggl users start free for teams up to five, offering tremendous value for small startups. ClickTime requires users to upgrade after the initial 14-day trial period ends. ClickTime’s paid tiers start higher at $12/user/month (annual) compared to Toggl's $9/user/month Starter plan. ClickTime does support larger teams (up to 25) effectively in its Starter plan. Toggl is the clear low-cost entry point for basic, individual tracking purposes.
Resource Management
ClickTime is built for deep resource forecasting; Toggl offers only limited workload visibility.
ClickTime Premier includes powerful Resource Management features and advanced capacity planning. This gives managers a real-time view of availability and forecasts future staffing needs accurately. Toggl focuses on project progress and task duration analysis generally. It does not provide the multi-month capacity forecasting crucial for agencies. ClickTime is the only choice if managing utilization across a large team is your priority.
Financial & Project Budgeting
ClickTime delivers advanced project cost analysis; Toggl focuses more on revenue tracking efficiency.
ClickTime Premier includes Project Budgeting tools to monitor profits, costs, and billings instantly. It excels at analyzing historical expenses and preventing expensive budget overruns. Toggl offers accurate billing and team-level revenue reports starting in the Starter plan ($9/mo). Toggl users report lacking the ability to mark time entries as billed versus unbilled. ClickTime offers greater depth for financial forecasting and strategic control.
Reporting Customization
Toggl specializes in highly custom business intelligence; ClickTime offers detailed, structured reports.
Toggl emphasizes turning raw data into custom, actionable business reports across all paid tiers. Its Premium plan offers fully flexible reporting options and allows users to schedule reports easily. ClickTime includes 70+ pre-built reports in the Starter plan and adds Report Studio in Premier. ClickTime is analytical but structured, whereas Toggl provides flexibility for unique report needs. Toggl is great for diverse or evolving reporting requirements.
Customer Support Quality
ClickTime offers reliable dedicated phone support; Toggl users report extremely poor and non-responsive service.
ClickTime provides accessible Phone Support, Email Support, and Customer Success teams across every single plan. Toggl's user reviews indicate severe issues with support responsiveness and handling of urgent issues. Recent feedback states customer support is impossible to reach and ignores requests. Only Toggl's custom-priced Enterprise tier receives 'Priority support.' ClickTime is the drastically safer bet for service reliability and help when you need it.
Enterprise Integrations
Both integrate via API, but Toggl explicitly lists key enterprise systems in its mid-tier offering.
Toggl supports over 100 out-of-the-box integrations, a massive benefit to adoption. Crucially, Toggl lists Jira and Salesforce integrations in its affordable Premium tier. ClickTime relies more on its award-winning API or Zapier for standard connections. Custom, bespoke integrations for ClickTime typically require the expensive Enterprise plan. For common enterprise connections, Toggl is more accessible.
Compliance and Security
ClickTime emphasizes serious compliance certifications; Toggl focuses on basic data accuracy and security features.
ClickTime specifically states SOC 2 compliance, SAS 70 Type II certification, and optional DCAA compliance are available. They also guarantee 99.99% uptime, indicating high maturity. Toggl mentions basic data accuracy features, SSO, and secure integrations in its Premium plan. For organizations requiring documented security and compliance measures, ClickTime provides necessary assurance. ClickTime offers better peace of mind on the security front.
Beyond Simple Tracking
ClickTime offers integrated Time Off and optional Expense Tracking; Toggl is strictly focused on time usage.
ClickTime blends Time Off management directly into timesheets, accurately anticipating resource bottlenecks. It also offers expense reporting as an inexpensive $4 add-on per user monthly. Toggl's primary feature set does not explicitly include Expense Tracking or integrated Time Off management. This makes ClickTime a more comprehensive administrative tool. If you need a unified HR/Finance solution, choose ClickTime.
Our Verdict
The decision between ClickTime and Toggl is really a choice between financial strategy and tracking simplicity. Toggl is the easy-to-start, automated tracker; ClickTime is the strategic, resource and financial management engine. You must decide based on how much organizational rigor your business needs today. ClickTime’s superpower is turning time logs into strategic financial instruments. It provides deep project budgeting and sophisticated resource capacity planning up to 200 users. If precise staff utilization and client profitability metrics are critical, ClickTime gives leaders the required insights. ClickTime also wins on robust, certified security and access to dedicated customer support. Toggl shines with adoption and flexible reporting, starting with its generous permanent Free plan for small teams. Toggl is extremely user-friendly and offers simple, automated tracking across all devices. If your main concern is easy integration (like Jira or Salesforce) and heavily customizable reports, Toggl is very helpful. However, widespread user feedback cites concerning product instability and extremely poor customer service for Toggl. The deciding factor is corporate rigor versus tracking simplicity. If you need secure compliance (SOC 2) and reliable resource forecasting, ClickTime is the safer, more professional choice. If you are a small team and can tolerate reported service issues, Toggl’s Free plan is unbeatable.
Frequently Asked Questions
Which is better for small teams: ClickTime or Toggl?
Toggl is better for very small teams, offering a permanent Free plan for up to five users. ClickTime's Starter plan is paid ($12/mo) but supports up to 25 users, offering greater scale. If you are starting free, choose Toggl right away; otherwise, ClickTime provides more comprehensive features.
Which platform offers better financial reporting features?
ClickTime offers significantly deeper financial and cost control features, including sophisticated Project Budgeting in its Premier tier. Toggl provides accurate billing and revenue reports but lacks the complex forecasting tools of ClickTime. ClickTime is the superior tool for financial visibility.
Does Toggl have resource management like ClickTime?
No. ClickTime's Premier plan provides advanced Resource Management and capacity planning for forecasting future staffing needs. Toggl offers basic workload visibility and productivity reports. If you need to map out team capacity, ClickTime is the only option here.
Is ClickTime more expensive than Toggl?
Generally, yes. Toggl offers a permanent Free plan and cheaper paid tiers starting at $9/user/month. ClickTime starts at $12/user/month (annual price). However, ClickTime includes more strategic resource features, which may justify the higher price for scaling firms.
Which tool offers explicit integrations with Jira or Salesforce?
Toggl explicitly lists Jira and Salesforce integrations starting in its Premium plan. ClickTime typically requires using third-party connectors (like Zapier) or custom integration work reserved for the Enterprise tier.
Is customer support better at ClickTime or Toggl?
Users strongly prefer ClickTime’s support. ClickTime includes dedicated phone and email support on all plans. Toggl receives numerous user complaints about non-responsive support teams and frustrating difficulty resolving issues.
Ready to Choose?
Both tools have their strengths. Choose based on your specific needs.