ActiveCampaign vs GetResponse

ActiveCampaign features an incredibly powerful and nuanced automation engine. The Plus plan unlocks full, unlimited automation actions for complex sequences. However, the Starter plan is severely limited to only five actions per sequence. GetResponse provides unlimited marketing automation starting with their Marketer plan tier. Users can build high-volume flows without worrying about hitting usage caps. Even the Starter plan includes one dedicated custom workflow. The main difference is raw depth versus accessibility and volume. ActiveCampaign is better if you require intricate, branching conditional logic. GetResponse excels at reliable, limitless execution for repeatable campaigns. For teams designing sophisticated, multi-stage customer paths, ActiveCampaign offers the most granular control. GetResponse gives unlimited freedom for high-frequency senders.

ActiveCampaign's support system is tiered by your plan level, ranging from Basic to Priority. Users frequently complain about support inconsistency and no dedicated phone access. Immediate help is often a pain point for ActiveCampaign customers. GetResponse provides 24/7 unlimited assistance via live chat on all paid plans. Their Customer Success Team is highly rated (5-stars) by many reviewer services. GetResponse also offers beneficial personalized onboarding calls for smooth setup. For immediate, human-led technical help, GetResponse is the undisputed favorite in this comparison. ActiveCampaign needs to significantly improve its immediate support accessibility. GetResponse's reliable hands-on help mitigates any learning curve issues for new users effectively.

ActiveCampaign provides very little public pricing information for its Starter, Plus, and Pro tiers. They only explicitly list the Enterprise annual price. This makes budget planning nearly impossible for growing businesses. GetResponse clearly states its contact-based pricing for all tiers, starting at $15.58 monthly for a 1k list. Pricing scales predictably as your contact list size increases. ActiveCampaign users frequently report steep and often aggressive price hikes over time. GetResponse commits to affordable scaling without surprise add-on costs for core features. For clear financial planning and stable expectations, choosing GetResponse eliminates a major source of customer friction.

ActiveCampaign boasts integration capabilities with an impressive ecosystem of over 1,000 applications. This massive library ensures flexibility with almost any existing tech stack. Premium CRM integrations like Salesforce are available on higher tiers. GetResponse connects with over 150 third-party tools for necessary data sync and flow. They highlight 30+ dedicated connections specifically for various e-commerce platforms like Shopify. ActiveCampaign’s vast library makes it suitable for businesses with highly niche or specialized software needs. GetResponse offers sufficient connectivity for most standard setups. If your automation relies on integrating many disparate services, ActiveCampaign provides superior native support and reliable API connections.

ActiveCampaign focuses intensely on pure marketing execution, segmentation, and CRM capabilities. Its primary tools are email, forms, and deep sequence creation. It requires external tools for education-based features. GetResponse's Creator plan includes powerful features for monetizing expertise easily. This covers an integrated AI course creator for up to 500 students. It also has features for hosting and promoting webinars. GetResponse bundles these necessary monetization tools directly within its platform. ActiveCampaign needs users to integrate complicated third-party membership services. If you plan to sell digital products or host regular online seminars, GetResponse offers a streamlined, all-in-one approach.

ActiveCampaign actively enforces email sending limits based on your list cohort size. This limits range from 10x to 15x your active contacts monthly. High-volume users can quickly hit this cap. GetResponse offers truly limitless creation across all paid tiers. You can send unlimited newsletters and email correspondence. This prevents unexpected charges when scaling up volume. Hitting the email send cap is a real operational risk when using ActiveCampaign for transactional emails. GetResponse offers total freedom for frequent campaigns. If you need to send daily product updates or high-frequency newsletters, GetResponse’s limitless model provides better peace of mind.

ActiveCampaign offers a personal onboarding coach and free 1:1 coaching on paid plans. They also include free migration of lists, templates, and automations. This minimizes setup friction when switching platforms. GetResponse offers detailed, personalized live onboarding calls upon request to accelerate setup. Enterprise users get specialized assisted IP warmup services. The 24/7 chat also serves as constant onboarding help. Both tools offer excellent human support to tackle the steep learning curve required for robust automation. This ensures new teams get value quickly. ActiveCampaign's promise to fully migrate your existing complex automations sets it ahead for enterprise-level or high-complexity moves.