What integrations does Trafft support?
Trafft supports Outlook and Google Calendar sync, Stripe, PayPal, Square, Authorize.net, Mollie for payments, Zoom meetings, Reserve with Google, a WordPress plugin, and Zapier among others.
Can Trafft handle multiple locations, and how is that priced?
Yes. The Free plan covers 1 location, while Starter and higher plans allow unlimited locations; Enterprise offers tailored options for very large setups.
How do reminders work to reduce no-shows?
Trafft sends automated reminders via email, SMS, or WhatsApp before appointments to reduce no-shows.
What payment options and invoicing does Trafft support?
Trafft supports online payments through secure gateways and can issue invoices; supported gateways include Stripe, PayPal, Square, Authorize.net, and Mollie.
What are the pricing plans and how many users do they include?
Free plan includes up to 5 users; Starter includes 10 users; Scaling includes 15 users; Enterprise is 50+ users with custom options.
Is there a free plan, and what does it include?
Yes. The forever-free plan is for teams up to 5 and includes unlimited appointments, a booking website, calendar sync, and basic admin features.
Is there a free trial, and what happens after it ends?
There is a 14-day trial; after it ends you can continue on the free plan or upgrade, and you can cancel anytime.
Are there commissions charged per booking?
No. Trafft does not take commissions or hidden fees; you pay the chosen plan instead.
Can I embed Trafft on my own website?
Yes. You can embed Trafft on any site, and there’s a WordPress plugin to add the booking form directly to WordPress sites.
What languages and regional support does Trafft offer?
The admin dashboard is available in over 10 languages, and the booking website supports over 40 languages.
What onboarding or migration support is available?
Enterprise includes a dedicated account manager and help with onboarding and migration; support is available for general questions as well.
What is the refund policy?
Trafft offers a 30-day money-back guarantee.
Who is Trafft best suited for?
Service-based businesses of all sizes, from solo professionals to large teams, including multi-location operations.
Is pricing per seat or per usage, and are there limits on features like SMS?
Pricing is per plan based on included users; there are no per-booking commissions. Paid plans include 5–10 SMS credits monthly, with additional credits available for purchase.
What about support response times or SLAs?
Not explicitly stated on the official site.