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Gorgias

Gorgias

Conversational AI for ecommerce that blends sales, support, and growth.

#3 dans Chatbot
1 阅读时间 · 更新时间 10/4/2025
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At a glance

Quick overview for Gorgias: rating, pricing summary, key features, and highlights.

Ciroapp 评论

3.5
Shopify-focused support hub.

We evaluate Gorgias as an ecommerce-focused support and sales platform that unifies chats and order data in one place. Overall, it delivers strong automation and Shopify-integrations, enabling faster responses and tailored recommendations, but pricing concerns and mixed support experiences temper the verdict.

优点

  • Pro:Unified chat across channels with order data
  • Pro:AI Agent handles many inquiries and can boost conversions
  • Pro:Real-time Shopify integration for order edits
  • Pro:100+ ecommerce tool integrations

缺点

  • Con:Pricing is high relative to some alternatives
  • Con:Aggressive sales outreach reported by several reviewers
  • Con:Mixed reviews on support responsiveness and reliability
  • Con:Billing issues / unexpected charges
范围: $0–$900Monthly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Gorgias评论、价格、功能、优缺点

Ecommerce teams often juggle slow replies and missed sales across multiple tools. 💬 Gorgias brings conversations into one friendly platform, so support feels personal and selling flows smoother.

Its AI handles 60% of inquiries and can lift conversions by 2.5x with tailored recommendations, while syncing with Shopify for real-time product data and order edits. ✨

Gorgias 是什么？

Gorgias is an ecommerce-focused AI Agent and support suite designed for brands and Shopify stores. 🛍️ It brings sales and support conversations together, letting teams automate, personalize, and resolve inquiries from all channels in one place.

Gorgias 主要功能

💬 Unified Conversations for Ecommerce

Gorgias brings conversations into one friendly platform, so support feels personal and selling flows smoother.

It unifies conversations from email, chat, and social, and syncs Shopify data in real time.

The AI handles 60% of inquiries and can lift conversions by 2.5x with tailored recommendations.

Use it to bring chats and data into one place for faster responses and more consistent experiences.

✨ AI Agent that Drives Sales and Support

Gorgias's AI Agent delivers brand-aligned conversations and automates common inquiries.

It resolves 60% of support inquiries and can lift conversions by 2.5x with tailored recommendations.

It's a natural extension of your Shopify store, letting you edit orders, access real-time product information, and run promotional campaigns without leaving Gorgias.

All your chats and data live in one platform, with seamless integration across channels and 100+ ecommerce tools.

  • Resolves 60% of inquiries
  • Increases conversions by 2.5x
  • Edit orders and run campaigns without leaving Gorgias

✨ Support Suite for Efficiency

Gorgias Support Suite brings all support channels into one platform.

It automates up to 60% of customer inquiries, helping you deliver faster support and cut operational costs.

Use it to streamline workflows across Helpdesk, Voice, SMS, and more.

That unified setup leads to quicker resolutions and a consistent customer experience.

🚀 Marketing Suite for Proactive Engagement

Proactively interact with shoppers in real time.

Transform how you engage your shoppers with real-time chats and campaigns that drive results.

Proactive chat campaigns reduce bounce rates by 37% and offer scalable, personalized shopping assistance that boosts conversions.

All from a single platform that unifies sales, support, and marketing.

✨ All-in-One Platform & Integrations

All your chats and data live in one platform, ready for personalized interactions.

Seamlessly integrate every channel and leverage 100+ ecommerce tools.

Shopify is a natural extension, with real-time product data and the ability to edit orders without leaving Gorgias.

These integrations support consistent experiences across touchpoints and strengthen the brand.

Gorgias is trusted by leading ecommerce brands, with ratings across major review and app marketplaces.

使用案例

💬 Conversations that blend support and selling

Gorgias pulls chats from every channel into one friendly view. The AI Agent handles many questions and uses real-time Shopify data to guide product picks.

Support teams stay focused on tougher tickets while the AI resolves about 60% of inquiries and offers tailored recommendations. You can edit orders, check live product details, and run promotions without leaving Gorgias.

Tailored recommendations have the potential to lift conversions, up to 2.5x, through brand-aligned conversations as shoppers shop and ask questions in real time.

➡️ Quick, guided flow for a shopper question

Steps for a typical inquiry: 1) Shopper asks a question across chat, email, or social. 2) AI pulls real-time product data and can edit an order if needed. 3) It offers tailored recommendations or promotions to help the sale.

  1. If needed, a human agent can step in, all within one platform.

⚡ Problem → Approach → Outcome

Problem: Slow replies across channels can miss sales. Approach: Use Gorgias Marketing Suite for proactive, real-time shopper interactions and scalable campaigns. Outcome: Shoppers engage more quickly, bounce rates drop by 37%, and conversions rise as campaigns and real-time chats work together.

🧭 All-in-one platform for personalized service

All chats and data live in one platform, making it easier to deliver consistent and personalized help.

Gorgias unifies conversations and data across channels and connects with 100+ ecommerce tools, so teams can act on real-time product data and order details.

As a natural extension of Shopify, it lets you edit orders and run promotions without switching apps.

🚀 Proactive shopper engagement that scales

Marketing Suite enables proactive, real-time chats with shoppers.

With real-time campaigns, you can engage visitors, reduce bounce, and guide them toward conversions without leaving the platform.

Gorgias 价格概览

价格范围
$0–$900
价格类型
Monthly subscription

Plans from $0

Pricing

Gorgias pricing: Plans from $0 Plans range: $0–$900 Billing options: Monthly subscription

用户评论

Trustpilot and Capterra show a mixed but practical view of Gorgias. Reviewers describe a powerful, Shopify-focused hub that centralizes chats, order data, and 100+ ecommerce tool integrations, with AI automations that speed responses and lift conversions (AI handles 60% of inquiries and can boost conversions by 2.5x).

They also note real-time product data and order edits within the platform. Yet recurring concerns appear around pricing, aggressive outreach, and mixed support reliability, including billing confusion and occasional CRM glitches.

Onboarding and setup can feel steep for smaller teams, while some users praise rapid feature growth and solid support when things go well. Overall, sentiment skews positive for teams willing to invest in training and a Shopify-centric workflow, but buyers should weigh value against cost and support expectations.

😊

其他地方的用户评价

Jesse
· Trustpilot
5.0 / 5

Great company! Love their product. Support is great to work with. They are always adding new features and improving the overall platform to where it is more and more critical to our own company's success!

Eli
· Trustpilot
1.0 / 5

Gorgias is a nightmare. Pricing is way too high for what they offer, and their sales tactics are beyond aggressive. We told them multiple times we’re not interested, yet they won’t stop calling.

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为什么要使用 Gorgias？

Why choose Gorgias? A unified chat-first approach that combines support efficiency with sales uplift. 🚀 - The AI Agent delivers brand-aligned conversations, resolving 60% of support inquiries and increasing conversions 2.5x with tailored recommendations.

  • It’s a natural extension of your Shopify store, letting you edit orders, access real-time product information, and run promotional campaigns without leaving Gorgias. 🛒 - All your chats and data live in one platform, with seamless integration across channels and 100+ ecommerce tools.

  • The Marketing Suite enables proactive shopper interaction, with real-time chats and campaigns that reduce bounce rates by 37% and boost conversions. - It’s trusted by leading ecommerce brands and shows strong ratings (4.6 G2, 4.3 Shopify App Store, 4.1 Trustpilot).

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常见问题

What integrations does Gorgias support?

Gorgias integrates with 100+ ecommerce tools and has a Shopify-friendly workflow, letting you edit orders and access real-time product data without leaving the platform.

How secure is data in Gorgias?

Gorgias uses encryption at rest and in transit, strict access controls, and continuous monitoring to protect data.

How is billing based on tickets, and what are the overages?

Pricing is based on the number of tickets you handle each month; base plans include a set number of tickets, with overages charged per billable ticket.

Can I import tickets from my previous helpdesk?

Yes, Gorgias supports imports from most major helpdesks, and migration assistance is available during onboarding.

Is there a free trial, and how long does it last?

Not explicitly stated on the official site. The page shows a Start Free Trial option, but no duration is listed.

Is pricing per seat or per usage?

Pricing is based on the number of tickets per month; per-seat pricing isn’t explicitly mentioned on the official site.

What does onboarding include for data migration?

Gorgias offers migration assistance during onboarding and can help with importing tickets from your previous system.

What support options or SLA do you offer?

Not explicitly stated on the official site; check the terms or contact sales for SLA details.

Which regions and languages does Gorgias support?

Not explicitly stated on the official site; refer to regional pages or contact support for language and region coverage.

Can I cancel or get refunds easily?

Not explicitly stated on the official site; review the Master Subscription Agreement or contact billing for details.

Who is Gorgias best for?

Gorgias is built for ecommerce brands focused on driving sales, automating support, and building loyalty, especially Shopify stores.

How does billing handle taxes and charges?

Sales tax may apply based on your billing address, and the applicable rate is determined by the company’s billing details per the Master Subscription Agreement.

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