Frill offers four simple, transparent subscription plans starting at $25 per month. You can choose monthly billing or save money by selecting the annual option, which gives you one month free.
Frill costs between $25 and $349+ per month with four plans: Startup at $25, Business at $49, Growth at $149, and Enterprise starting at $349.
Below, you'll find a detailed breakdown of what each subscription level offers and who it's designed to help.
Startup
Price: $25 per month
Websites Supported: Not explicitly stated
Best For: Getting started with basic feedback collection.
Refund Policy: Not explicitly stated
Other Features:
- 50 Ideas INCLUDED
- 1 Survey INCLUDED
- Unlimited Teammates and Tracked Users
- Optional add-ons for Privacy ($25/month) and White Labeling ($100/month)
This plan is ideal if you are just starting out and need a basic system to manage initial customer feedback. It's a great way to test Frill's capabilities without a large commitment.
Business
Price: $49 per month
Websites Supported: Not explicitly stated
Best For: Growing businesses needing increased capacity for feedback and surveys.
Refund Policy: Not explicitly stated
Other Features:
- Unlimited Ideas INCLUDED
- 3 Surveys INCLUDED
- Inline admin and bulk import
- All core features from the Startup plan are included
If you have an active user base, the Business plan gives you unlimited room for ideas and triple the survey capacity. This plan helps streamline your feedback management as your product matures.
Growth
Price: $149 per month
Websites Supported: Not explicitly stated
Best For: Established companies ready for full operational features and branding control.
Refund Policy: Not explicitly stated
Other Features:
- Privacy add-on INCLUDED
- Surveys add-on INCLUDED (Unlimited)
- White Labeling add-on INCLUDED
- Prioritization Matrix and Custom Email Address
The Growth plan is the first tier offering all major add-ons included in the monthly price. This is perfect for teams focused on branding and extensive feature utilization. You get complete control over your feedback processes. 🎉
Enterprise
Price: Starting at $349
Websites Supported: Not explicitly stated
Best For: Large organizations needing high-level security, compliance, and custom infrastructure.
Refund Policy: Not explicitly stated
Other Features:
- Dedicated Support and Dedicated Hosting
- Advanced security (SOC2 compliance, Audit logs, IP whitelisting)
- Options for separate hosted instances and custom terms
This tier caters to organizations with specific security and regulatory requirements, such as SOC2. Contact the sales team directly to configure a custom plan that includes specialized infrastructure and personalized support.
A 14-day free trial is available for all plans, and no credit card is required upfront to begin your test drive. If you pay annually instead of monthly, Frill offers a nice discount equivalent to receiving one month free.