SurveySparrow is a cloud-based survey software that helps businesses create and distribute interactive surveys to collect valuable feedback from their target audience.
Customer support
8.9
Value for money
9.2
Ease of use
9.2
Features
9.3
Pros
Its conversational interface enhances user engagement
It offers smart survey logic which allows for personalized experiences
It provides extensive design customization options for visually appealing surveys
It also has advanced reporting and analytics that provide valuable insights
It has unique chat surveys and chatbots offer interactive survey experiences
Cons
It may have a limited number of question types compared to other survey platforms
Some advanced features are available only in higher-priced plans
New users may find it difficult to understand in the beginning
Customer support response time can be improved for certain inquiries
A successful business is always in the process of evolution because successful businesses keep evolving as per the needs of the customers.
And how do you know what a customer wants?
The answer is obvious, that is, through customer feedback. That’s why, not only successful businesses, but failed businesses or businesses running at a loss also need feedback from customers to overcome the issues and set the path straight for the business to grow.
Different businesses use different techniques for getting feedback from users. That’s why, you never know if your feedback mechanism and questions are up to the mark or not. You may need experts for designing your feedback surveys.
SurveySparrow is one such tool that is designed to provide professional support for your businesses to carry out surveys among your employees or customers and get authentic feedback.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
It has an interactive interface and offers extensive features and customization options that help you create interactive and appealing surveys. The conversational interface of SurveySparrow makes surveys feel more like a conversation rather than a tedious task.
The smart survey logic ensures that respondents only see questions relevant to them. This not only enhances user experience but also boosts response rates. The design flexibility is unparalleled.
The platform provides you with the tools to create surveys in the form of multiple question types. You can also use customizable themes and multimedia integration to reflect your brand identity.
You can create all kinds of surveys including employee feedback forms, or market research questionnaires using SurveySparrow. It also has advanced reporting and analytics capabilities.
So, you can gain real-time insights and track survey performance using interactive dashboards, and make data-driven decisions. It also provides features like sentiment analysis, trend analysis, and benchmarking that are helpful for businesses to uncover insights.
SurveySparrow goes beyond traditional surveys with the help of its unique chat surveys and chatbots that help you in engaging with the audience in a conversational manner.
So, SurveySparrow is a user-friendly and feature-rich survey platform that takes surveys to the next level.
Its conversational interface, design flexibility, advanced analytics, and interactive options make it a powerful tool for businesses to gather feedback, understand their audience, and make data-driven decisions.
SurveySparrow pricing: How much does SurveySparrow cost?
SurveySparrow offers a range of pricing plans to fulfill different needs of businesses.
First of all, it offers a Forever Free Plan. This plan is suitable for those who are either a start-up with no huge investment or those who want to try out the platform before subscribing to any paid plan.
Then there is the Basic Plan. This plan is suitable for individuals and small teams starting with surveys. It offers essential features at an affordable price point.
Then there is the Essentials Plan, designed for growing teams that require more advanced features such as logic branching and customization options. It provides a balance between affordability and functionality.
Then there is the Business Plan, which is ideal for organizations that require advanced survey capabilities and automation. It offers features like white labeling, advanced reporting, and integrations to streamline survey processes.
The last plan is the Enterprise Plan, it is designed for large-scale enterprises with complex survey needs. It provides a high level of customization, dedicated support, and enterprise-grade security.
Each pricing plan of SurveySparrow comes with its own set of features and limitations, allowing you to choose the plan that aligns best with your requirements and budget.
It doesn’t matter whether you are an individual, a growing team, or a large organization, SurveySparrow offers scalable options to ensure you have the right tools for collecting feedback and insights.
The Executive Dashboard provides a centralized hub for managing and monitoring survey activities.
It gives executives and decision-makers a bird’s-eye view of survey performance, response rates, and key metrics.
Ticket Management
The Ticket Management feature allows you to effectively handle and track customer support or issue resolution processes within SurveySparrow.
You can create and assign tickets, track status, and communicate with respondents.
Bell Curve
The Bell Curve feature allows you to visualize survey responses in a statistical distribution format.
This feature is useful for analyzing and interpreting data in a visually engaging manner which helps you to make data-driven decisions with ease.
Create Conversational Surveys
The conversational survey approach revolutionizes the traditional survey experience. You can create a more personalized and interactive feedback collection process.
The respondents feel more engaged and are more likely to provide detailed and accurate responses.
Personalize and Build Smart Surveys
You can personalize surveys by dynamically incorporating variables such as respondent names, locations, or previous responses.
This allows you to add conditional branching and skip logic, ensuring that respondents only see questions relevant to them.
Real-time Reports & Analysis
It provides real-time reports and analysis and gives you instant access to survey insights. It also generates comprehensive reports with visualizations, statistical summaries, and raw data exports.
These reports allow you to identify trends, analyze data, and gain insights to make data-driven decisions.
With a conversational survey format and a wide range of features, it helps you in gathering insights from customers, employees, and target audiences.
The executive dashboard provides a comprehensive overview of survey results and ticket management helps in resolving customer issues.
The conversational and personalized surveys also enhance respondent engagement and improve response rates. The white-labeling feature allows businesses to customize surveys to match their branding.
The real-time reports, automation capabilities, and robust data security measures offered by SurveySparrow, provide a complete solution for collecting and analyzing feedback.
So, SurveySparrow is a valuable asset for businesses looking to gather insights and drive continuous improvement.
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