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Trafft

Trafft

The Comprehensive Scheduling Platform that Automates Your Service Business.

#2 dans Appointment Scheduling
2 min read · Updated 11/17/2025
Trafft homepage screenshot

At a glance

Quick overview for Trafft: rating, pricing summary, key features, and highlights.

Ciroapp review

4.1
Feature-Rich Scheduling with World-Class Support

We find Trafft is a highly capable scheduling software that offers phenomenal feature depth, especially considering its value proposition compared to competitors. Overall, we recommend Trafft, particularly for businesses seeking extensive customization and responsive support, provided they can overlook some current mobile interface limitations.

Pros

  • Pro:Phenomenal and responsive technical support team.
  • Pro:Highly customizable appointment platform and branding tools.
  • Pro:Comprehensive features included at a strong value/price point.
  • Pro:Offers a robust, forever-free plan for small teams.

Cons

  • Con:Mobile calendar UI is inefficient and requires excessive scrolling.
  • Con:Setup for complex functions can be confusing and non-intuitive.
  • Con:Styling control for booking pages is perceived as limited.
  • Con:Some highly anticipated roadmap features have been slow to launch.
Free trial
Yes — 14 days
Money-back guarantee
Yes — 30 days
Range: Not explicitly statedFree plan, Monthly subscription, Yearly subscription, Per seat pricing, Quote based
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Trafft review, pricing, features, pros & cons

Are you tired of constant back-and-forth emails, chasing payments, and frustrating no-shows? Manual scheduling is a serious time drain. Trafft eliminates those headaches by automating your entire booking and business organization process.

The platform provides customers 24/7 booking access, manages your staff efficiently, and sends proactive reminders to seriously reduce no-shows. ✨

What is Trafft?

Trafft is a robust, all-in-one platform built to simplify appointment management for service-based businesses globally. It is much more than a simple scheduling app, offering a comprehensive solution for organizing staff, handling customer relationships, and managing finances. The platform is trusted by over 15,500 global customers.

It's designed to be intuitive, ensuring both you and your clients find it incredibly easy to use and require no special training. 💡

Trafft Key Features

✨ Seamless 24/7 Online Booking

Your business stays open for bookings around the clock, increasing convenience for clients. Trafft provides customers access to schedule appointments at any time. This exceptional accessibility helps maximize sales and gather more loyal customers.

You have several simple options to accept client bookings instantly. If you lack a website, Trafft generates a beautiful, fully functional booking page for you. If you have a site, use the free WordPress plugin or easily embed a booking form right onto any page.

Trafft ensures maximum client reach through diverse channels:

  • Book appointments using a personalized QR code.
  • Share booking links directly on social media (Instagram, Facebook).
  • Use Reserve with Google to showcase availability in search results.

✨ Smart Staff and Calendar Organization

Managing your entire team's time is simple and central. You can establish flexible and specific schedules for all your employees quickly. Trafft gives you the ability to manage all staff calendars from one central dashboard.

This unified view of availability prevents painful double bookings instantly. Staff can even be allowed to self-schedule their time. If you run multiple branches, the platform easily manages all your locations within this single system.

✨ Eliminate No-Shows with Automated Reminders

Stop wasting precious time sending manual reminders to every client. Trafft automates crucial client communication for you. Proactive, automated reminders significantly reduce costly missed appointments and keep your day productive.

You can send these essential reminders to customers using email, SMS, or WhatsApp. The system also sends updates and reminders to your staff, ensuring everyone stays informed about scheduling changes.

✨ Financial Control and Automated Payments

Get paid smoothly and securely for every service. Trafft securely handles the financial side of your business. You can safely accept online payments using major payment gateways like Stripe, PayPal, Authorize.net, and Mollie.

Our efficient system automatically generates and sends detailed invoices complete with tax calculations. It maintains accurate billing history for transactions done both online and on-site. This saves organizational effort and tracks income accurately.

✨ Effortless Customer Relationship Management (CRM)

Build stronger relationships and provide a better customer experience. Trafft’s built-in CRM helps you maintain reliable customer lists and detailed data. You can quickly see a client's history and favorite services.

Use this data to tailor your interactions and build loyalty. The system allows you to send promotions like loyalty coupons or personalized birthday greetings. A great CRM solution elevates your housekeeping business or any service.

✨ Gain Clarity with Performance Analytics

Understand your business health and track key statistics at a single glance. Trafft’s central dashboard gives you important reports and dashboards constantly. It helps you track performance through vital Key Performance Indicators (KPIs).

You can easily monitor crucial statistics like business occupancy and overall earnings. The data also reveals your most in-demand services and top-performing employees. This insight allows you to make smart, data-driven decisions.

Use Cases

📲 Providing 24/7 Booking Access to Customers

Imagine it's late at night and a potential client decides they need your service. They can instantly visit your dedicated Trafft booking page, which stays active 24/7. They scroll through your available services, choose an open time slot, and confirm their appointment instantly.

Trafft handles the booking confirmation and automatically updates your central calendar. This seamless process ensures you capture revenue while you sleep, making booking convenient for everyone. If you don't have a website, Trafft even provides a fully functional booking page to get you started immediately.

🔔 Automating Reminders to Eliminate No-Shows

Wasting time manually chasing clients for upcoming appointments is frustrating and costly. Trafft easily shifts this burden to automation. Once a customer books, the system immediately sends a confirmation via email or SMS.

As the appointment approaches, Trafft triggers proactive follow-ups via email, SMS, or WhatsApp. This automated system significantly reduces missed appointments, allowing you to focus on service delivery, not administrative tasks.

🗓️ Optimizing Staff and Schedule Management Across Locations

If you manage a business with multiple staff members or locations, keeping track of availability can be difficult. Trafft centralizes all employee schedules into one unified calendar dashboard. You can create flexible work schedules for your team and even allow employees to manage their own specific availability.

The system handles multiple business locations without needing separate tools for each. By syncing with employees' Google or Outlook calendars, you remove painful double bookings and prevent scheduling conflicts effortlessly.

💳 Streamlining Payments and Financial Tracking

Chasing invoices and handling payments slows down your cash flow. Trafft enables you to accept secure online payments through various integrated gateways, often during the booking process itself.

Whether the transaction is completed online or on-site, Trafft automatically generates professional invoices for you. All revenue information is efficiently stored, giving you a detailed billing history and simple organization for your financial records.

⭐ Using CRM Data for Customer Loyalty (Mini Case Study)

Problem: A small coaching studio found it difficult to build strong client relationships and encourage repeat bookings after initial sessions. Their data was scattered.

Approach: They began using Trafft’s built-in CRM to create comprehensive customer lists. They tracked favorite services and client anniversaries, allowing them to segment and target customers.

Outcome: The studio sent loyalty coupons and personalized birthday greetings based on the stored data. This personalized approach provided an exceptional customer experience, fostering greater loyalty and leading to higher returning customer rates.

📊 Gaining Instant Business Performance Insight

The business dashboard acts as your single source of truth for business performance. At a single glance, you can track several vital statistics and key performance indicators. This eliminates the need to rely on complicated spreadsheets or guesswork.

You can easily monitor business occupancy, check your returning customer rate, and see which employees or services are the most popular. Accessing these vital reports helps you make smart, data-driven decisions swiftly to boost revenue.

Pricing Overview for Trafft

Pricing range
Not explicitly stated
Pricing types
Free plan, Monthly subscription, Yearly subscription, Per seat pricing, Quote based
Money-back guarantee
Yes — 30 days

Trafft offers four plans, including a robust forever-free option for small teams up to 5 users. Paid plans—Starter, Scaling, and Enterprise—offer enhanced features like multi-location support, more integrations, and branding removal, available with monthly or annual billing options.

Plans & Pricing

Free

MonthlyNot explicitly stated
YearlyNot explicitly stated
5 users, 1 location
  • Unlimited appointments
  • 5 custom features
  • Booking website
  • Android and iOS app
  • Client Management
Start Now

Starter

MonthlyNot explicitly stated
YearlyNot explicitly stated
10 users
  • Unlimited locations
  • 10 custom features
  • 5 SMS credits / month
  • Employee Commission
  • Stripe, PayPal, Square, Authorize.net, Mollie integrations
Grab Now

Scaling

MonthlyNot explicitly stated
YearlyNot explicitly stated
15 users
  • Unlimited custom features
  • 10 SMS credits / month
  • Whatsapp integration
  • Custom domain
  • Trafft branding removal
Grab Now

Enterprise

MonthlyNot explicitly stated
YearlyNot explicitly stated
50+ users (custom)
  • Dedicated account manager
  • Assistance in onboarding, migration and education
  • Price per additional user depending on total number
Contact Us

Trafft costs between Not explicitly stated (Starter) and Not explicitly stated (Enterprise) per year with 4 plans: Free (Free), Starter (Not explicitly stated), Scaling (Not explicitly stated), and Enterprise (Contact Us).

Let's take a closer look at what each plan offers for your booking and business management needs.

Free

Price: Free Websites Supported: Not explicitly stated Best For: Solo professionals or small teams needing basic functionality. Refund Policy: Not applicable (Free) Other Features:

  • Unlimited appointments and booking website
  • Supports Android, iOS, and WordPress.org integration
  • Email and SMS notifications
  • Client management and Square payments
  • Syncs with Google, Outlook, and Apple calendars

This great introductory plan is forever free and supports up to 5 users and one location. It's perfect if you are just starting out and need a dependable system to handle scheduling and client communication.

Starter

Price: Not explicitly stated Websites Supported: Booking website in over 40 languages Best For: Growing businesses requiring multi-location support and diverse payment options. Refund Policy: 30-day money-back guarantee Other Features:

  • Unlimited locations
  • 5 SMS credits per month
  • Integrations with Stripe, PayPal, Authorize.net, and Mollie
  • Zoom meeting integration and Employee Commission features
  • Provides branded invoices and refund payments

The Starter plan is designed for businesses needing more operational flexibility, as it allows for unlimited locations and supports 10 users. If you need powerful features like custom intake forms and deeper payment processing capabilities, this plan is a robust next step.

Scaling

Price: Not explicitly stated Websites Supported: Not explicitly stated Best For: Established businesses focused on API integrations, custom branding, and workflow automation. Refund Policy: 30-day money-back guarantee Other Features:

  • Unlimited custom features
  • Trafft branding removal
  • Custom domain support
  • Whatsapp integration and Recurring appointments
  • Advanced connectivity via Webhooks, Zapier, and SMTP API

Supporting up to 15 users, the Scaling plan offers the highest level of customization and automation. Choose this plan if eliminating Trafft branding is essential for your client experience and you require seamless integration with other third-party tools.

Enterprise

Price: Contact Us Websites Supported: Not explicitly stated Best For: Large organizations or those needing custom user pools and dedicated support. Refund Policy: Not explicitly stated Other Features:

  • Dedicated account manager
  • Assistance in onboarding, migration, and education
  • Price per additional user adjusted based on total size

If your organization has significant scale or complexity, starting at 50+ users, the Enterprise plan provides tailored service and pricing. This plan is ideal if you value personalized onboarding and high-touch support from the Trafft team.

Trafft makes it easy to try out the software before committing. There is a forever-free plan available for up to five users, and the FAQ mentions a no-risk 14-day trial for the paid features. Furthermore, every paid plan is backed by a confident 30-day money-back guarantee, ensuring your satisfaction.

User Reviews

Trafft’s external reception, primarily from Trustpilot users (4.3 stars), centers on strong value and outstanding customization. Many reviewers found it superior to alternatives like Calendly due to its robust features and aggressive pricing.

Users consistently praise the quality of the technical support, describing the team as responsive and going above and beyond to resolve issues quickly. The platform is noted for its flexibility, supporting features like multi-language operations, employee commission, and necessary third-party integrations.

However, the feedback highlights significant usability critiques. The mobile calendar interface is widely reported as inefficient and frustrating, often requiring excessive scrolling for a simple overview.

Furthermore, setting up complex functionalities can feel like "disconnected chaos," and the delivery of promised, highly anticipated roadmap features has been noticeably slow. Despite these UI/UX pain points, users agree Trafft offers a functional, feature-rich scheduling system suitable for growing businesses.

⚙️

What users say elsewhere

J. P.
· Trustpilot
5.0 / 5

I often changed scheduling programs before finding Trafft. I was spending a lot on different full packages for things I didn't need. With Trafft, I found the best options for the price since I can customize the features I need most.

Mark T.
· Trustpilot
5.0 / 5

The platform is incredibly intuitive, with a clean and modern admin interface. Setup only took me about an hour. Their tech support is phenomenal; they are responsive and go above and beyond to solve issues quickly.

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Why use Trafft?

Choosing Trafft means achieving maximum operational efficiency and gaining better control over every aspect of your business. This powerful software automates workflows that usually waste your time, allowing you to focus completely on serving your clients.

  • ✅ Optimize Time and Revenue: Trafft keeps your business open for bookings 24/7, boosting sales and customer convenience. You can save hours every day by ending the manual scheduling hassle.
  • ✅ Minimize No-Shows: Stop wasting time texting clients manually. Send automated reminders via email, SMS, or WhatsApp to significantly reduce costly missed appointments.
  • ✅ Single-View Staff Management: Quickly manage all employee schedules across one unified calendar, even if you run multiple locations. Calendar syncing prevents painful double bookings.
  • ✅ Professional Financial Handling: Securely accept payments online and automatically generate detailed invoices. This efficient system handles accurate billing history for transactions both online and on-site.
  • ✅ Know Your Performance: Instantly access vital reports from your dashboard. Track key statistics like business occupancy, highest-demand services, and actual earnings easily.
  • ✅ Maximum Client Accessibility: Clients can book easily using personalized booking pages, embed forms on your website, or even access via QR codes and Reserve with Google integration. Implement an intuitive system that your customers will love. 🥳

Ready to transform your workflow with Trafft?

Try it nowView pricing

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Frequently Asked Questions

What happens after my 14-day trial of paid features ends?

You won't be charged automatically when the trial period ends. You can either select a paid subscription plan or continue using the robust, forever-free plan. You only add payment details when you decide to proceed with an upgrade.

Does Trafft charge any commission or extra fees per booking?

No, Trafft does not charge any added commissions or hidden fees based on your bookings. You only pay the monthly or annual subscription fee for the paid plan you choose.

If I purchase a paid plan, can I get a refund if I decide to cancel?

Yes, Trafft offers a 30-day money-back guarantee for all paid plans. Furthermore, you have the flexibility to switch plans or cancel your subscription at any time.

How many users and locations are supported by the initial plans?

The Free plan supports one location and up to 5 unique users. The Starter plan significantly expands this, supporting up to 10 users across unlimited business locations.

Which plans support advanced connectivity tools like Zapier or webhooks?

Advanced automation tools like Webhooks, Zapier, and SMTP API are unlocked starting with the Scaling plan. This plan is designed for businesses needing high levels of customization and deep integration.

How does Trafft handle customer relationship management (CRM) and data?

Trafft includes a CRM feature to help you create and maintain customer lists. You can store client data, track service history, and send personalized communications like loyalty offers or greetings.

Are SMS message reminders included, and what if I use up my monthly quota?

Paid plans include a small quota of monthly SMS credits, 5 for Starter and 10 for Scaling. If you need more messages, you can buy additional credits through a one-time top-up or a recurring SMS plan.

Is there specialized help available for onboarding and migrating my existing data?

Yes, organizations on the Enterprise plan receive dedicated assistance with onboarding, data migration, and team education. General support is available for customers on all other plans.

How many languages are available for the admin dashboard and the booking page?

The main admin dashboard supports over 10 languages. The Starter plan and higher allow your customer-facing booking website to display in over 40 languages.

Does Trafft meet specific data security or privacy compliance standards?

Trafft emphasizes secure payment gateways and customer data management. However, specific compliance standards, such as GDPR or HIPAA, are not explicitly stated on the official site.

Is Trafft's pricing structure charged per user license?

Pricing is based on maximum user limits per plan, not a per-seat calculation for lower tiers. The Enterprise plan is an exception, where the price for additional users adjusts based on the total number of staff needed.

What payment gateways are supported by the Starter plan?

The Starter plan integrates with major payment providers. These include Stripe, PayPal, Authorize.net, Mollie, and Square.

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