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Timely

Timely

The effective way to maximize margins through automatic time tracking.

#6 dans Time tracking
2 min read · Updated 10/4/2025
Timely homepage screenshot

At a glance

Quick overview for Timely: rating, pricing summary, key features, and highlights.

Ciroapp review

3.8
Advanced Automation Met by Operational Growing Pains

Timely offers powerful, privacy-focused automatic time tracking that ensures high data accuracy for billing and project management. However, based on widespread user complaints, operational reliability and consistent support are ongoing concerns for many users. Overall, we recommend Timely for firms prioritizing advanced automation and design, provided they can tolerate potentially inconsistent customer service response times and isolated platform glitches.

Pros

  • Pro:AI-powered automatic time tracking and quick timesheet generation.
  • Pro:Privacy-first design (memories remain private until shared).
  • Pro:Generally reported as easy to manage and set up.
  • Pro:Integrates with project management and accounting tools (e.g., Jira, QuickBooks).

Cons

  • Con:Customer support is inconsistent and sometimes slow or unresponsive.
  • Con:Reports of recurring system glitches and reliability issues (e.g., server outages, UI bugs).
  • Con:Pricing perceived as expensive compared to the level of service provided.
  • Con:Lack of key automation features (e.g., manual refunds required, manual invoice sending).
Free trial
Yes — 14 days
Range: $9–$28/user/monthFree trial, Monthly subscription, Yearly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Timely review, pricing, features, pros & cons

Manual time tracking wastes time and guarantees inaccurate data, often leading to lost revenue and team frustration. Interrupting work to log hours constantly takes focus away from real tasks. Your business deserves better. ✨

Timely solves this frustration with AI-powered automatic time tracking. It gives you 100% accurate time data instantly, freeing your team to focus on the high-value work you hired them for.

What is Timely?

Timely is an automatic time tracking solution designed for businesses seeking to maximize their margins and drive profitability. It uses AI to capture work activity seamlessly in the background.

This approach eliminates manual input, ensuring you receive accurate, real-time data without interrupting current workflows. It is trusted by over 5,000 businesses and helps managers gain a complete, real-time view of resource allocation and project progress easily.

💡 Notably, Timely takes user privacy seriously; it operates with a strict anti-surveillance policy. Your tracked memories remain yours, and no manager can see them until you explicitly share them.

Timely Key Features

✨ AI-Powered Automatic Time Tracking

Timely allows you to capture work activity with 100% accuracy and zero effort. The system's Memory Tracker records activity automatically in the background. It uses AI to track everything the team does without requiring manual timers.

This automatic process eliminates the need for constant manual input. Instead of switching between tasks and logging hours, your team stays focused on billable work. You get real-time data about performance and utilization, boosting your operational effectiveness.

🚀 Effortless AI Timesheet Generation

Forget the pain of trying to remember last week's activities. Timely makes generating timesheets a task that takes seconds, not hours. The AI learns your personal logging patterns and automatically drafts complete timesheets for you.

Your team can just review the submitted entries and quickly approve them. This feature ensures that the submitted time is accurate and eliminates the chances of inaccurate guesswork, building confidence in your billing data.

✨ Built on Trust and Privacy by Design

Maintaining trust and high morale is a top priority for Timely. We operate with a strict anti-surveillance policy built directly into the system. Your tracked memories are always private and remain yours alone.

Managers cannot view individual employee memories or activities until they are explicitly shared by the user. If you are seeking an intrusive surveillance tool, Timely is not the right choice; we are, and always will be, a privacy first business.

✨ Comprehensive Reporting and Oversight

Gain critical insight into project health using the collected time data. Timely provides clear, actionable reports that are easy to generate and customize. You can use these reports for billing, detailed project management, or even performance reviews.

Managers benefit from centralized dashboards that provide a real-time view of team performance and resource allocation. This transparency means you can quickly spot issues and streamline operations without chasing down employees for overdue time entries.

✨ Optimization Through Planning Tools

Tools are included to help you proactively drive maximum profitability and internal organization. Capacity Planning shows you exactly where you have available time resources in your business. This helps you confidently manage workload and take on new client work.

Further optimize your financial outcomes by using the Billable Rates feature. By optimizing team rates, you can directly influence and drive business profitability for the whole company. Time Planning features also help maximize team productivity.

✨ Seamless Workflow and Integration

Timely integrates smoothly with your current business workflow. The Memory App tracks activity across over 100 different applications and websites. Higher-tier plans also offer sophisticated two-way syncs with popular project management and accounting systems, making your team instantly more efficient.

Use Cases

💰 Ensuring Accurate and Trustworthy Client Billing

Relying on manual entries often means lost billable hours and unreliable reports. This directly impacts your revenue and leads to errors in client invoices. Timely solves this by automatically capturing all work activity in the background.

When a billing cycle ends, simply create timesheets in seconds using the AI functionality. You can finalize logs with confidence because the data reflects actual performance, maximizing profit.

Expected outcome: Lost revenue due to missed or estimated time entries is eliminated.

✅ Streamlining Weekly Timesheet Submission

Employees hate spending valuable time trying to recall last week's tasks just to input hours. Timely eliminates this frustration and boosts corporate focus. The process is simple, accurate, and incredibly fast.

  1. Complete your work as usual; activity is automatically tracked by the Memory Tracker.
  2. Open the AI timesheet tool and review the suggested activities and hours.
  3. Verify the log for accuracy, then click submit.

This effortless system saves hours of administrative time across your entire team every single week.

📊 Manager Visibility and Resource Allocation

Project managers need immediate insight into team workloads to keep projects running smoothly. Chasing down individual time logs or correcting errors consumes time and delays essential decisions.

Timely provides a centralized dashboard offering team-wide transparency. Managers gain a complete, real-time view of resource allocation and project progress at a glance. This capability allows you to monitor project health instantly and intervene quickly before minor issues become major delays.

Tip: Use the Capacity Planning tool to quickly see which employees have available time for new billable work.

🚀 Optimizing Team Utilization and Productivity

Problem: Operations leads often guess available capacity before starting new work, risking either staff burnout or under-utilization.

Approach: Use Timely's Capacity and Time Planning features to gain clear data on team availability. This allows for better scheduling and ensures that time is used efficiently.

Outcome: You can maximize team productivity and significantly increase utilization rates. Knowing exactly where time is spent drives better operational effectiveness across the business. This leads directly to higher profitability.

🔒 Building Trust with a Privacy-First Approach

Many employees view time tracking as intrusive surveillance, which hurts morale and trust. Timely is a privacy-first business and handles data differently. Your tracked memories are yours and remain completely private upon capture.

Managers cannot see your activity unless you explicitly share it when submitting a timesheet. This strict anti-surveillance policy avoids the issues caused by traditional spyware tools. Timely provides the necessary accurate data without sacrificing team morale and employee trust.

Pricing Overview for Timely

Pricing range
$9–$28/user/month
Pricing types
Free trial, Monthly subscription, Yearly subscription, Per seat pricing

Timely offers four subscription levels billed per user, per month, designed to scale with your team's size and complexity. Choosing annual billing provides a discount, allowing you to save up to 22% compared to paying month-to-month.

Plans & Pricing

Starter

Monthly$11 per user
Yearly$9 per user
Max 5 users, 20 projects
  • Automatic time tracking
  • AI timesheets
  • Monitor project health
  • Track time on thousands of apps and websites
  • In-app support
  • API access
Start your free trial

Premium

Monthly$20 per user
Yearly$16 per user
Max 50 users, Unlimited projects
  • All Starter features
  • Sync work with project management tools
  • Integrate with accounting tools
  • Team management
  • Manage budgets and costs
  • Plan work for teams
Start your free trial

Unlimited

Monthly$28 per user
Yearly$22 per user
Unlimited users, Unlimited projects
  • All Premium features
  • Unlimited usage
  • Capacity management and reporting
  • Overtime and undertime
  • Azure User Management
  • 50+ currencies
  • Premium customer success
Start your free trial

Enterprise

MonthlyContact sales
YearlyContact sales
  • All Unlimited features
  • Tailored onboarding and set up
  • Premium Timely team training
  • Monthly/Quarterly reviews
  • Dashboard and reporting support
  • Early access to product developments
  • Priority customer support
Contact sales

Timely costs between $9 and $28 per user, per month, with three defined subscription plans: Starter at $9 annually, Premium at $16 annually, and Unlimited at $22 annually (plus a custom Enterprise option).

Here’s a clear breakdown of the flexibility offered in each plan, allowing you to choose the perfect fit for your organization.

Starter

Price: $9 USD/mo per user (billed yearly) or $11 USD/mo per user (billed monthly) Websites Supported: Not explicitly stated Best For: Teams aiming for fast timesheet completion and increased billable hours. Refund Policy: Not explicitly stated Other Features:

  • Automatic time tracking and AI timesheets
  • Monitor project health
  • Api access
  • In-app support

This plan is ideal for small teams just starting with automatic time tracking. You get core functionality and can manage up to 5 users and 20 projects efficiently.

Premium

Price: $16 USD/mo per user (billed yearly) or $20 USD/mo per user (billed monthly) Websites Supported: Not explicitly stated Best For: Growing businesses requiring seamless integration with their project management and accounting stack. Refund Policy: Not explicitly stated Other Features:

  • All Starter features included
  • Sync work with project management tools (e.g., Jira, Asana)
  • Integrate with accounting tools (e.g., QuickBooks Online)
  • Team management and planning work
  • Manage budgets and costs

Choose Premium if your organization needs powerful automation and better oversight for larger teams. This plan supports up to 50 users and unlimited projects, making administration much simpler.

Unlimited

Price: $22 USD/mo per user (billed yearly) or $28 USD/mo per user (billed monthly) Websites Supported: Not explicitly stated Best For: Large-scale organizations needing advanced capacity planning, enterprise-level security, and high usage without limits. Refund Policy: Not explicitly stated Other Features:

  • All Premium features included
  • Unlimited usage and users
  • Capacity management and detailed reporting
  • Azure User Management
  • Premium customer success

If you have a large team focused on complex planning at scale, the Unlimited plan provides the necessary features. You get maximum capacity and support for security and reporting across all projects.

Enterprise

Price: Contact sales Websites Supported: Not explicitly stated Best For: Organizations seeking dedicated partnership, bespoke configuration, and the highest level of support. Refund Policy: Not explicitly stated Other Features:

  • All Unlimited features included
  • Tailored onboarding and setup
  • Premium Timely team training
  • Priority customer support and product development early access

Contact the sales team if you require a tailored solution with dedicated customer success management. This is designed for companies that need customized workstreams and regular reviews.

Timely does not offer a free perpetual plan, but it provides a comprehensive 14-day free trial. During the trial period, you can access all features across every plan to ensure you select the best level of service before committing to a subscription.

User Reviews

Timely reviews present a stark contrast regarding user experience. Users frequently praise the software for its general ease of use and straightforward setup, often finding it intuitive for managing client appointments across salons of varying sizes.

However, customer support is arguably the most divisive topic. While several reviewers highlight individual support agents as quick and incredibly helpful 🤗, others complain about chronic issues, including a lack of 24-hour phone support and agents dismissing small bug reports as low priority.

Reliability has also been a concern, with reports of previous server issues leading to critical client "no shows" due to failed SMS reminders. Furthermore, some core features, like automatic refunds or automatic invoice sending, are missing, increasing required manual administrative work.

Many long-time users feel the service has become expensive without corresponding improvements, especially when confronted with persistent glitches and incompatible features, such as the requirement for Apple devices for certain forms.

What users say elsewhere

Alex D.
· Trustpilot · Aug 15, 2025
0.0 / 5

I’ve been using Timely over three years and always felt well supported by their team. It's easy to manage and set up the system. When I need assistance, I always receive a helpful answer quickly!

Rebecca
· Trustpilot · Sep 22, 2025
0.0 / 5

Love Timely. My favorite things are the overall ease of use and the great support I typically receive. This is definitely a major reason why I choose to keep using the application.

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Why use Timely?

Stop relying entirely on start-stop timers and inaccurate guesswork; your business operations deserve proven accuracy and efficiency. Choosing Timely means transforming tedious, error-prone processes into transparent and highly profitable workflows.

Here is why teams are choosing this solution:

  • Gain Confidence in Data: You will gain 100% accurate time data based on actual performance. This ensures that your insights for billing and project management are reliable.
  • Effortless Timesheet Generation: Complete timesheets in seconds using AI that learns your logging patterns. This ensures that submitted time is accurate, eliminating the need for guesswork or trying to remember past activities.
  • Boost Operational Effectiveness: Employees waste valuable time logging hours manually. Timely eliminates this distraction, allowing your team to focus exclusively on high-value tasks and billable work.
  • Built for Trust and Privacy: Timely is a privacy-first business. Since tracked memories are private until shared, it helps maintain morale and avoids the issues created by intrusive surveillance spyware tools.
  • Maximize Utilization and Profitability: By knowing exactly where time is spent, you can optimize utilization rates, streamline operations, and drive profitability for your business faster.

✅ If your business relies on precise billing and optimized performance, Timely provides the necessary clear, actionable reports.

Start your free trial today and effortlesly track your time. 🚀

Ready to transform your workflow with Timely?

Try it nowView pricing

Frequently Asked Questions

How long is the free trial, and what features are included while I test it?

The free trial lasts 14 days. During this time, you get total access to all of Timely's features across every subscription plan. This helps you figure out which plan works best for your team before you commit.

Is Timely priced per person or based on the volume of time we track?

Timely uses a per-user, per-month pricing structure across all standard plans. Your cost adjusts based only on the number of people tracking time and the specific feature set required, not on usage volume.

What are the primary user and project limits for the Starter plan?

The Starter plan limits you to a maximum of 5 users and 20 projects. If your organization grows above 5 users, you will need to upgrade to the Premium plan, which supports up to 50 users and unlimited projects.

How does Timely ensure employee privacy since it tracks activity automatically?

Timely operates with a strict anti-surveillance policy and uses a privacy-first design. All tracked activity, called 'memories,' remains completely private until the individual user explicitly chooses to share it with their manager.

Which popular project management and accounting tools does Timely integrate with?

The Premium plan and above offer sync integrations with key project management tools like Jira, Asana, monday.com, and ClickUp. You can also integrate with accounting tools like QuickBooks Online.

If I choose annual billing for the discount, can I get a refund if we cancel early?

Timely offers savings up to 22% for annual billing, but a specific refund policy for early cancellation is not explicitly stated on the official site. There is no money-back guarantee, so check the detailed terms of service before buying.

What kind of customer support is included with the different subscription levels?

The Starter plan includes general in-app support. If you choose Unlimited, you get Premium customer success. Enterprise customers receive the highest level with Priority customer support and dedicated resources.

What happens to our tracked data once the 14-day free trial ends?

Everything you tracked during the trial, including logged hours, projects, users, and memories, will be safely saved. To access that data and continue tracking, you must purchase a subscription plan.

Can I add Task management features to my Starter or Premium subscription?

Yes, you absolutely can. The optional Tasks feature can be added to any subscription plan. It costs an extra $5 per person, per month, regardless of the base plan you choose.

Which plan is best suited for large companies needing compliance and scaling features?

The Unlimited plan is designed for scale, offering capacity management and Azure User Management. For companies needing bespoke security, dedicated partnership, or highly tailored configuration, the Enterprise plan is recommended.

Does Timely support using different currencies for project costs or billing?

Yes, Timely supports multiple currencies. The Unlimited plan provides advanced support for over 50 currencies, which can be used for accurate project cost calculations and reporting.

Are there any discounts available beyond the yearly prepayment saving?

Yes, aside from the yearly prepayment discount, Timely also offers a student discount. To apply, you need to contact the support team with a valid student ID and a functional student email address.

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