How is Synder priced, and what's included in the free trial?
Pricing is tiered based on your monthly transaction volume, starting at $52/month (billed yearly). The Basic, Essential, Pro, and Pro Max plans each include a set number of transaction syncs and integration slots. All plans come with a 15-day free trial to test the service before you subscribe.
Does Synder use per-seat or per-transaction pricing?
Synder's pricing is primarily per-transaction. Each plan provides a monthly balance of transaction syncs. Additional users can be added for a fee on higher-tier plans, but the core cost is tied to how many transactions you sync.
What happens if I exceed my plan's transaction limit?
Your monthly transaction syncs are added to a balance. When you exceed this limit, additional syncs can be purchased. The pricing page notes that 'any transaction except processing fees count against your Synder transactions balance'.
Which sales platforms and accounting software does Synder integrate with?
Synder offers over 30 integrations. It connects to major accounting platforms like QuickBooks, Xero, and Sage Intacct. For sales, it integrates with platforms like Shopify, Stripe, PayPal, Amazon, and eBay. Premium integrations are available on higher-tier plans.
How does Synder handle my financial data's security?
The provided website content does not explicitly state Synder's data security protocols. We recommend confirming this in their terms of service or privacy policy before purchase. Generally, financial sync tools use secure, encrypted connections.
What kind of onboarding or migration help do you offer?
Higher-tier plans (Pro and Pro Max) include onboarding services to help set up your accounting flows. All plans give you access to live chat, email, and phone support, with optional Zoom demo sessions available.
How responsive is customer support, and is there an SLA?
Support channels include live chat, email, and phone. The pricing page details different support lanes: standard, express (higher priority), and fast track (direct to an engineer). It notes that standard queue investigations may take over 2 weeks to begin, depending on complexity.
Can I cancel my subscription at any time?
The website's pricing information does not explicitly state the cancellation policy. It's important to confirm this detail in the terms of service before committing to a paid plan.
Is Synder suitable for businesses outside the US or that need multi-currency support?
Yes. Synder supports multi-currency processing and synchronization for transactions. The product is used internationally, as seen in reviews from users in different regions.
Who is Synder best for, and who might not benefit?
It's ideal for e-commerce stores, accounting firms, and growing businesses with high transaction volumes needing to automate bookkeeping. It may not be cost-effective for businesses with very low transaction volumes where manual entry is negligible.