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SMTP.com

SMTP.com

Exceptional Email Deliverability

#4 dans Transactional Email
1 min read · Updated 10/4/2025
SMTP.com homepage screenshot

At a glance

Quick overview for SMTP.com: rating, pricing summary, key features, and highlights.

Ciroapp review

3.2
Solid email deliverability with mixed reviews.

SMTP.com aims to ensure reliable email delivery with solutions tailored for various business sizes. However, user reviews reveal some inconsistencies. Overall, we think that SMTP.com provides features, but the delivery and support experiences may need improvement.

Pros

  • Pro:Simple setup
  • Pro:Good email delivery in some cases
  • Pro:Detailed reporting
  • Pro:Dedicated IP options

Cons

  • Con:Inconsistent deliverability
  • Con:Customer service responsiveness varies
  • Con:30-day cancellation policy
  • Con:Intermittent failures reported
Range: $25–$500/monthMonthly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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SMTP.com review, pricing, features, pros & cons

Are your emails disappearing? 👻 SMTP.com ensures your messages reach inboxes. You can boost sign-ups, build credibility with timely order details, and keep users informed with important updates.

SMTP.com helps your emails get delivered.

What is SMTP.com?

SMTP.com provides a complete email delivery suite designed to get your emails into subscriber inboxes. ✨ They offer solutions for everyone from small businesses to high-volume senders. With over 20 years of experience, SMTP.com focuses on deliverability and expert support.

SMTP.com Key Features

✨ Industry-Leading Deliverability

Benefit from SMTP.com's long-standing relationships with ISPs. For over 20 years, businesses have counted on their high deliverability rates. SMTP.com helps make sure your emails reach inboxes, backed by expert support.

✨ Email Relay API

Each plan includes an email relay API for sending emails. You can integrate this API into your applications and systems. It lets you send transactional and marketing emails with ease.

Plans scale to your needs with reliable expert support.

🛡️ Reputation Defender: Protect Your Sender Reputation

Safeguard your sending reputation with Reputation Defender. It proactively monitors your email lists and suppresses invalid email addresses before you send. This helps to make sure your delivery rates and inbox placement improve over time.

It's available as an add-on to any plan.

☁️ Scalable Infrastructure

Scale your email sending from thousands to billions of emails per month. SMTP.com provides a reliable infrastructure to support your growth. This lets you adapt to changing business needs, ensuring timely and dependable sending.

⚙️ Dedicated Platform for High-Volume Senders

If you're a high-volume sender, SMTP.com has a solution just for you. You'll get a dedicated instance of SMTP in a private and secure cloud environment. This lets you quickly scale volume up or down to meet sending needs.

✨ Tailored Support for High-Volume Senders

High-volume senders receive specialized support. This includes a dedicated account manager and a tailored ramp-up plan. These services help you make the most of SMTP.com's platform and expertise.

This ensures a smooth and successful email program.

✨ Insight Engine Add-On

Enhance your understanding of your customers with the Insight Engine add-on. It provides data-enriched insights into your customer profiles. This can help you to better engage and monetize your customers via email.

🚀 Send Notifications and Updates

Use SMTP.com for all types of email sending. This includes notifications, registration emails, and authentication emails. Also, easily send order confirmations, status updates, and policy change emails to keep your users informed.

Use Cases

💡 Boost Sign-Ups with Reliable Registration Emails

Are you struggling to get new users to confirm their accounts? With SMTP.com, you can ensure your registration emails land in inboxes promptly. This reduces latency in the opt-in process, helping you improve onboarding metrics and increase overall sign-up rates.

It's easy to start sending registration emails through SMTP's reliable email relay API.

💡 Safeguard Accounts with Timely Authentication Emails

Account security is critical. Getting authentication emails to users quickly can prevent account compromises. SMTP.com helps ensure these important emails arrive on time, keeping your users safe and secure.

You'll build trust and demonstrate your commitment to security.

💡 Strengthen Brand Value with Order Confirmations

Sending timely order confirmations is key to building trust. SMTP.com helps you deliver order and billing details promptly. Your customers will receive the information they need, when they need it.

Build your brand value and credibility with every transaction.

💡 Keep Users Engaged with Status Updates

Want to bring users back to your platform? Send timely status updates about their accounts and product usage. SMTP.com ensures these emails reach inboxes, prompting engagement and driving repeat usage.

You'll keep your users informed and connected.

💡 Ensure Policy Changes Are Seen

Need to inform users about critical policy changes? SMTP.com helps ensure these important emails get delivered. Make sure your users are aware of any updates, maintaining transparency and compliance.

You'll communicate effectively with your user base.

💡 High-Volume Sending: Scaling for Rapid Growth

Retirement Jobs had a deliverability problem. Their email marketing program was stuck below 1 million emails per month.

Problem: Poor deliverability limited their reach and growth.

Approach: They switched to SMTP.com.

Outcome: Improved deliverability allowed them to scale to over 5 million emails per month, while preserving their sender reputation.

💡 Effortless Onboarding: Quick and Easy Setup

With SMTP.com, getting started is quick and easy. From signup, configuring your settings, and sending your first email, the whole process only takes a few minutes. You can quickly integrate your applications and start sending emails with confidence.

SMTP.com simplifies email delivery.

💡 Proactive Email List Management

Maintaining a healthy email list is vital for deliverability. SMTP.com's Reputation Defender helps you proactively monitor your list. It suppresses invalid email addresses before you send.

This protects your sending reputation and improves inbox placement.

Pricing Overview for SMTP.com

Pricing range
$25–$500/month
Pricing types
Monthly subscription

SMTP.com offers several plans tailored to different sending volumes, ranging from $25 to $500 per month. These plans provide features like dedicated IPs, email relay APIs, and expert support.

Plans & Pricing

Essential

Monthly$25
50,000 emails/mo
  • Shared IP
  • Email Relay API
  • Reliable Expert Support
  • Detailed Reporting
  • Reputation defender (add on)
Purchase plan

Starter

Monthly$80
100,000 emails/mo
  • Dedicated IP
  • Email Relay API
  • Reliable Expert Support
  • Detailed Reporting
  • Reputation defender (add on)
Purchase plan

Growth

Monthly$300
500,000 emails/mo
  • Dedicated IP
  • Email Relay API
  • Reliable Expert Support
  • Detailed Reporting
  • Reputation defender (add on)
Purchase plan

Business

Monthly$500
1,000,000 emails/mo
  • Dedicated IP
  • Email Relay API
  • Reliable Expert Support
  • Detailed Reporting
  • Reputation defender (add on)
Purchase plan

SMTP.com costs between $25 and $500 per month and has four plans: Essential at $25, Starter at $80, Growth at $300, and Business at $500.

Let's explore the details of each plan.

Essential

Price: $25 per month Websites Supported: Not explicitly stated Best For: Not explicitly stated Refund Policy: Not explicitly stated Other Features: Shared IP, Email Relay API, Reliable Expert Support, Detailed Reporting, optional Reputation Defender add-on

The Essential plan is a great starting point. Small businesses can leverage expert support and detailed reporting, with the option to add Reputation Defender.

Starter

Price: $80 per month Websites Supported: Not explicitly stated Best For: Not explicitly stated Refund Policy: Not explicitly stated Other Features: Dedicated IP, Email Relay API, Reliable Expert Support, Detailed Reporting, optional Reputation Defender add-on

If you're ready for a dedicated IP, the Starter plan offers just that, along with other essential features to ensure reliable email delivery. It's perfect if the Essential plan doesn't fulfill your sending needs.

Growth

Price: $300 per month Websites Supported: Not explicitly stated Best For: Not explicitly stated Refund Policy: Not explicitly stated Other Features: Dedicated IP, Email Relay API, Reliable Expert Support, Detailed Reporting, optional Reputation Defender add-on

The Growth plan is labeled as the "Best choice" and offers a higher sending volume. You'll get a dedicated IP and access to expert support, detailed reporting, and an optional Reputation Defender add-on.

Business

Price: $500 per month Websites Supported: Not explicitly stated Best For: Not explicitly stated Refund Policy: Not explicitly stated Other Features: Dedicated IP, Email Relay API, Reliable Expert Support, Detailed Reporting, optional Reputation Defender add-on

The Business plan offers the highest included monthly email volume and is suited to larger organizations. The Business plan is worth checking out, as are the Reputation defender and the Insight Engine add-ons.

SMTP.com does not explicitly state a refund or cancellation policy but does offer custom quotes for high-volume senders.

User Reviews

SMTP.com's reviews are mixed. 😔 While some users have praised the service for its email delivery returns and simple setup, others express concerns.

Some users report great reporting and a powerful/simple UI, while others mention issues with deliverability, intermittent failures, and account suspension due to spam concerns. Support experiences also vary, with some users citing helpful and responsive support, while others feel the team is lacking.

Some reviewers also point out a rigid 30-day cancellation policy and the need to contact support directly to cancel. Overall, the reviews suggest that deliverability and support can be inconsistent, but some users have long tenures with the company.

What users say elsewhere

Venterra Realty
· Trustpilot · Jun 13, 2025
5.0 / 5

We used SMTP.com as our external email sending provider for many years without incident. They offer great reporting, a simple but powerful UI, competitive rates, and prompt, knowledgeable support. As an infrastructure engineer with 20 years of experience, I would recommend their service.

Verified User
· Trustpilot · Mar 4, 2025
3.0 / 5

There were some kinks in the beginning, but they helped me resolve them. Working like a charm now.

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Why use SMTP.com?

Tired of emails not reaching their destination? 🚀 SMTP.com offers solutions to help you improve deliverability, protect your sender reputation, and scale your email sending. Here's why you'll want to choose them:

  • ✅ Industry-leading deliverability: Benefit from over two decades of experience and a strong reputation with mailbox providers.
  • 🛡️ Reputation Defender: Proactively monitors your email list and suppresses invalid addresses to safeguard your sending reputation.
  • ☁️ Scalable infrastructure: Effortlessly scale from thousands to billions of emails per month with their reliable infrastructure.
  • 🧑‍💼 Dedicated support: High-volume senders receive a dedicated account manager and tailored ramp-up plan.
  • ⚙️ Effortless onboarding: From sign-up to sending your first email in minutes, SMTP.com makes it quick and easy.

Ready to transform your workflow with SMTP.com?

Try it nowView pricing

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Frequently Asked Questions

Does SMTP.com offer a free trial?

Not explicitly stated on the official site. Check their website or contact sales to inquire about trial options.

What integrations are available with SMTP.com?

SMTP.com offers custom API integrations. They also support turnkey migration, which suggests they can help you move from other providers.

What kind of support can I expect from SMTP.com?

All plans include 'Reliable Expert Support.' High volume senders get a dedicated account manager and a tailored ramp-up plan.

Does SMTP.com offer a refund policy?

Not explicitly stated on the official site. It's best to contact their support to understand their refund policies.

How do I cancel my SMTP.com subscription?

Not explicitly stated on the official site. You may need to contact support directly to cancel your account.

Is SMTP.com's pricing per-seat or based on usage?

Pricing is based on usage, specifically the number of emails sent per month. They offer different plans based on volume.

What payment methods does SMTP.com accept?

SMTP.com accepts credit cards and PayPal.

What are the sending limits or quotas with SMTP.com?

Limits range from 50,000 emails/month on the Essential plan to 1,000,000 emails/month on the Business plan. Custom quotes are available for 250 million emails/month and up.

Does SMTP.com offer dedicated IPs?

Yes, the Starter, Growth, and Business plans all include a dedicated IP. The Essential plan uses a shared IP.

What add-ons does SMTP.com provide?

SMTP.com offers the Insight Engine and Reputation Defender as add-ons, costing 20% of your plan.

What type of onboarding assistance does SMTP.com offer?

SMTP.com provides managed onboarding, and they say it's quick and easy to get started. You can send your first email within minutes.

Is there an SLA (Service Level Agreement) for support response times?

Not explicitly stated on the official site. High-volume senders get a dedicated account manager, suggesting faster response times for them.

Does SMTP.com offer services in multiple languages or regions?

Not explicitly stated on the official site. However, they state they have customers worldwide, suggesting broad regional support.

Who is SMTP.com best suited for?

SMTP.com suits businesses of all sizes needing reliable email deliverability. They have solutions for small businesses to high-volume senders.

Ready to try SMTP.com? Check out the official site or pricing.
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