SelfCommunity runs on a single all-in-one, white-label community platform rather than fixed self-serve tiers, so what you pay depends on the plan and feature set you choose. Every option sits on the same core: a social intranet and a branded customer community in one place.
SelfCommunity is built as one all-in-one, white-label community platform, so your cost depends on the plan and the feature set your community needs. Every option sits on the same core: a private social intranet and a public brand community in one place.
Here's how the platform breaks down, grouped the way most teams evaluate it.
Performance and scale
Other Features:
- 99.5% uptime Enterprise SLA
- Auto-scaling infrastructure that holds up under peak traffic
- Advanced analytics and reporting dashboards
Teams that expect traffic spikes — a product launch, a live event, a seasonal campaign — care most about this layer. The SLA and autoscaling usually matter more than any single feature.
Security and compliance
Other Features:
- GDPR compliant by design
- Enterprise SSO through JWT and OAuth
- Role-based access control
- Zero-party data governance
Look closely at this layer if you handle member data across regions, or if your IT team signs off on vendors. SSO and role-based access are what typically unlock a wider internal rollout.
The features in the box
Other Features:
- Groups, private messages and categorized content
- Integrated courses, events, conferences and live streams
- AI-assisted moderation and targeted polls
- Loyalty programs, display advertising and community monetization
- APIs, real-time webhooks, SDKs and embeddable components
You also get full white-label control: your own domain, your own email server, your own branding. Members see your product, not ours.
Who each layer suits
A smaller community can start with content, groups and events. As you grow, the analytics and moderation tools earn their place. Heavier setups — SSO, data governance, deep integrations — fit companies running an internal social intranet alongside a customer community.
Before you buy
Ask for a written quote that spells out member or seat limits, the terms of the uptime SLA, and what onboarding includes. That single step saves a lot of surprises later. If you need something custom, the team builds features to fit your community, so bundle that into the same conversation.
The bottom line
No free plan or trial is advertised, so treat a scoped quote as your starting point. Compare what each tier includes against the security and scale features you genuinely need, and skip the higher tiers if a smaller group and simpler content flow already cover your use case.
