Does the flat monthly fee include costs for adding team members?

Yes, you can invite and add unlimited team members to your account at no extra charge. This allows everyone on your staff to easily make and manage design requests within the KIMP360 platform.

How is the unlimited request workload managed by my dedicated design team?

Your team works on requests concurrently, meaning they handle a limited number at one time. Graphics and Video plans allow 2 active requests simultaneously. The Graphics + Video plan allows 4 active requests, split as 2 graphics and 2 video tasks.

What is the specific output limitation during the 7-day free trial?

The trial is limited to provide a thorough test of the service. For graphics, you can make 3 requests. For video, you can make 1 video request up to 15 seconds long, along with unlimited revisions within the 7-day period. All trial designs will be watermarked.

Can I pause my subscription temporarily instead of canceling?

Yes, Kimp offers a 'Pause Your Subscription' feature for a flat monthly fee of $18.99. Pausing secures your current subscription price, maintains access to your design files, and ensures you work with the same dedicated team when you resume.

Who owns the intellectual property and source files for the designs?

You retain 100% ownership of all designs created during your active subscription. You also receive the source files for every specific project delivered.

What if I need to resell the designs Kimp creates for product merchandise?

If you plan to resell the designs, you must tell your Project Manager when submitting the request. If informed, your team will create 100% custom designs so you have the full rights necessary for resale.

What platform or tools are used to submit requests and provide feedback?

You will manage all tasks via the KIMP360 platform, which is AI-powered. This centralized location is used to submit requests, organize brand assets, and provide feedback using comments or screen recordings.

How quickly can I cancel my subscription if the service isn't a fit?

Cancellations are very easy and require no documentation or complex process. You can log into your Kimp account and cancel with just a few clicks since there are absolutely no long-term contracts.

Will I receive a refund if I forget to cancel or don't use the service for a month?

No, Kimp operates on a flat monthly subscription model and does not offer refunds due to account inactivity or unused time. You must cancel before the next 30-day billing cycle begins.

What are Kimp's support hours for questions about billing or account details?

The Customer Experience team provides round-the-clock assistance seven days a week via live chat and email. However, your dedicated design team and Project Manager work during specific regional business hours, Monday through Friday.

Does Kimp have designers familiar with languages or regions outside of North America?

Yes, Kimp serves clients globally in over 60 countries. While the HQ is in Canada (EST), your team is assigned based on geography to offer the best M-F working hour coverage for your region.

What payment methods are currently accepted for subscriptions?

At this time, Kimp exclusively accepts credit cards as the method of payment. Services like PayPal, money transfers, checks, or cash are not accepted.

Is Kimp equipped to handle high-volume needs from agencies or brands with many products?

Yes, if you need higher output volume, you can add additional subscriptions at any time. Adding a subscription means doubling your active requests and the daily production hours allocated to your work.

Are there any hidden costs included in the flat monthly fee?

No, Kimp promises absolutely no hidden fees. The price you see is the flat fee you pay monthly, and it includes all necessary taxes and standard service elements.

Kimp.io review, pricing, features, pros & cons

Name: Kimp.io
Price: 897

Do you constantly struggle with expensive hourly rates or waiting too long for freelance projects? Dealing with inconsistent quality while managing multiple designers can feel exhausting.

Kimp solves these struggles by providing unlimited graphic design and videos for one predictable flat monthly rate. You gain speed, quality, and complete budget control. That's the Kimp promise! 😊

What is Kimp.io?

Kimp is an subscription service providing unlimited graphic design and video services under a simple monthly billing structure. This approach allows businesses of all sizes to access high-quality creative work without contracts or hidden fees. Kimp is currently trusted by over 5,000 businesses globally, demonstrating a powerful, reliable solution for ongoing design needs.

Their model replaces the need for expensive in-house staff or unpredictable freelancers. You can choose from three flexible plans: Graphics, Video, or a combination of both. The service effectively removes design boundaries and helps you focus on your core business. Kimp designs for ambitious brands in over 60 different countries.

Kimp.io Key Features

✨ Truly Unlimited Design Power

Kimp offers the benefit of true financial predictability for your creative needs. You pay one flat monthly fee, and in return, you get access to unlimited graphic design and video services. This model eliminates the worry of hourly rates or unexpected costs, allowing you to scale your output easily.

This unlimited guarantee applies to both initial requests and revisions. You can submit as many requests as you need, and we will work through them efficiently. We promise to complete unlimited revisions until your final designs match your exact specifications. You can cancel your subscription anytime, as there are absolutely no long-term contracts.

✨ Your Dedicated Expert Team

Every Kimp subscription provides you with a dedicated team, ensuring consistent quality and brand familiarity. Your team is made up of a Project Manager and three specialized designers.

These are full-time Kimp employees who are top-notch graphic and motion graphics designers. We do not use freelancers or outsource work, which guarantees that your team understands your preferences quickly. The Project Manager oversees your queue, assigning tasks to the best-suited designer to meet your specific needs.

✨ Streamlined Workflow with KIMP360

The KIMP360 platform is the central hub for managing all your design projects efficiently. This AI-powered system streamlines the entire creative workflow, from submission to final approval. You begin by submitting your request using an easy, AI-guided form.

Collaboration is simple and fast within KIMP360. When reviewing designs, you can provide clear feedback using comments, annotations, or screen recordings. This centralized location also lets you organize your brand assets, which you can then attach directly to new design requests with just a few clicks.

✨ Fast and Predictable Turnaround

Kimp is structured to deliver fast creative results that help you meet crucial deadlines. For simple graphic tasks, such as social media posts or web banners, you can expect a 24-hour turnaround time for designs or revisions.

Video work requires a bit more time. For video designs, you can generally expect the delivery of one 30–60 second video every 2 to 4 business days. If you have a more complex task, your team provides an upfront estimate on the time it will take. This speed, combined with the ability to add unlimited team members, helps you manage a high volume of output.

To ensure steady output, your team works on your requests on a first-come, first-served basis. Your subscription determines how many active requests run concurrently. If priorities shift, simply let your Project Manager know, and they can adjust the queue to ensure time-sensitive tasks are completed first.

✨ Comprehensive Design Capabilities

Kimp can handle just about anything that can be designed in PS, AI, or INDD. We offer over 100 categories of design, meaning one subscription covers everything from print media to complex digital assets. We design for unlimited brands under your subscription, giving you expansive creative flexibility.

Deliverables are comprehensive and production-ready. We can create print-ready designs and always include the source files for your approved work. For those with the combined Graphics + Video plan, we also include free access to stock images, videos, and audio.

Use Cases

✨ Scaling Social Media Content Daily

When you need a constant stream of content, the Kimp Graphics plan works as your daily engine. You can submit unlimited requests for social media posts, web banners, and blog images. For these simpler tasks, you often see a 24-hour turnaround time for delivery or revisions.

Your dedicated team focuses on keeping your queue moving quickly. You can easily manage the priority and provide fast feedback using the KIMP360 platform. This system ensures your high-volume marketing needs are met instantly without variable costs.

🚀 Launching a Combined Graphics and Video Campaign

Running a major campaign requires synchronized video and static assets. The Graphics + Video plan allows you to work on both types of content at once. You get four active requests—two for graphics and two for video—to maximize production speed.

Your dedicated team creates scroll-stopping motion graphics and videos, alongside coordinating print and digital designs for your campaign collateral. The different delivery speeds for graphics and video remain separate, so one type of request never delays the other. This plan offers the best value for ambitious, multi-channel marketing pushes.

💰 Predictable Creative Budgeting for Agencies

Marketing agencies need reliable quality and predictable costs for their clients. Kimp allows agencies to handle design needs for unlimited brands under a single subscription. This model replaces unpredictable freelance costs with a simple flat monthly fee.

Agencies gain financial predictability and can invite unlimited team members to collaborate on projects. They use KIMP360 to centralize communication and organize assets for various client accounts efficiently. It's like having an in-house design department without the hefty price tag.

💡 Streamlining Design Management and Feedback

The KIMP360 platform is central to managing complex design workflows. Whether you need a simple revision or a new project, you start by submitting requests through the AI-guided form. Your Project Manager reviews the brief and assigns it to the best-suited designer on your dedicated team.

Feedback becomes effortless; you can use comments, annotations, or screen recordings directly within the platform. Plus, you can upload all your brand assets once and attach them with just a few clicks to every new request. This ensures consistency and speeds up collaboration.

🎬 Producing Explainer and Social Video Assets

If your marketing strategy relies on dynamic content, the Video plan is ideal. You can use your dedicated video team to create animations, edit existing footage, and produce compelling motion graphics. Video assets typically deliver within a 2-to-4 business day turnaround time.

This continuous production is perfect for e-commerce brands needing product demo videos or businesses needing animated typography for their online ads. The dedicated video specialists ensure high-quality results that engage viewers.

✅ Updating Website UI and Landing Pages Quickly

Problem: A tech startup needed frequent updates to their app’s user interface and several landing pages, but traditional designers charged expensive hourly rates for continuous revisions.

Approach: They chose the Graphics subscription for unlimited requests covering specialized tasks like UI designs and landing pages. They provided necessary wireframes and collaborated with the Project Manager to prioritize work.

Outcome: The flat monthly fee allowed them to iterate designs almost continuously. They received fast turnarounds, letting them update their digital platforms without delay and keeping the budget under tight control.

User Reviews

Kimp holds an excellent reputation on Trustpilot, earning a 4.8-star rating from over 330 reviews. Users frequently praise the superior design quality and the reliability of their dedicated team structure.

The platform, KIMP360, notably simplifies the workflow, making the process easy to manage and ensuring quick turnaround times, which are often 24 hours for graphics requests. Many reviewers highlight the exceptional value for money, noting that the consistent, flat-rate pricing is far more affordable and predictable than hiring freelancers or managing expensive internal staff.

Clients agree the investment is one of the best decisions for their small businesses due to the team’s commitment to perfection and detail. While the service requires a short adjustment period—about a month—for the dedicated designers to fully grasp a client's aesthetic, the long-term consistency and speed (up to two designs daily) make it highly reliable.

The overall sentiment is that Kimp provides a professional, seamless experience. ✨

What users say elsewhere

Kim A.

· Trustpilot

5.0 / 5

My team at Kimp delivers amazing designs with quick, frequent updates. I have worked with them for over three years, and it's one of the best investments for my small business. Once they know your style, there are seldom redos.

Kate S.

As a company of one, Kimp is a great solution for simple, Canva-style design work. Their interface is well done, and the design process is easy to manage. The solid turnaround times are very helpful.

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