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Gorgias

Gorgias review

Turn support tickets into revenue with an AI Agent that knows your store. Gorgias brings every sales and support channel into one ecommerce-native helpdesk.

By Ciroapp Editorial Team · Updated Sep 16, 2026
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At a glance

Quick overview for Gorgias: rating, pricing summary, key features, and highlights.
Vendor page checked Oct 12, 2026

Ciroapp score

4.1/ 5

Gorgias bundles an AI Agent with an omnichannel inbox built around Shopify and 300+ other apps, and its ticket-volume pricing means extra agents cost nothing. The trade-offs are undisclosed tier prices, variable AI and add-on billing, and a narrow ecommerce focus. Overall, it's a strong pick for online stores, not general support teams.

Pros

  • Pros:Ticket-volume pricing with no per-agent fees, so adding team members during peak season doesn't raise your bill
  • Pros:AI Agent included on every plan and billed only per conversation it resolves, tying automation cost to actual results
  • Pros:Native Shopify integration surfaces orders, customers, and products inside every ticket, with cancellations and discounts handled in-conversation

Cons

  • Cons:Exact dollar prices for each ticket tier aren't published — you need the plan comparison or a demo to confirm current pricing
  • Cons:A free trial is offered but its length isn't disclosed upfront, so check signup terms before committing
  • Cons:Per-resolution AI billing plus usage-based Voice and SMS add-ons make monthly costs variable and harder to forecast
Best for
  • Shopify apparel or beauty brands drowning in 'where is my order' and returns tickets that an AI Agent can automate
  • Subscription businesses running on Recharge that need account changes handled inside support conversations
  • Seasonal ecommerce teams that staff up for BFCM and want pricing that doesn't penalize extra agents
Free trial
Yes
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.

What is Gorgias?

Gorgias is an ecommerce support platform that pairs a full helpdesk with an AI Agent trained on your store's policies and product data. It consolidates email, chat, SMS, WhatsApp, Instagram, and Facebook messages into one inbox, with Shopify orders and customer details attached to every ticket. Roughly 40% of Shopify brands use it, spanning apparel, beauty, subscriptions, and food & beverage.

Pricing is based on monthly ticket volume rather than agent seats, so teams can grow without raising the bill.

Gorgias is a customer support suite built specifically for online stores, combining an AI Agent with a shared omnichannel inbox. It connects natively to Shopify, BigCommerce, Magento, WooCommerce, and PrestaShop, and integrates with more than 300 apps including Klaviyo, Recharge, Yotpo, Loop Returns, and Attentive. Agents can cancel orders, apply discounts, and recommend products without leaving a conversation, while the AI Agent resolves routine inquiries automatically.

The same AI works pre-sale, answering product questions so support becomes a measurable revenue channel.

Should you choose Gorgias?

Quick buyer guidance before you compare plans or click through.

Choose it if

  • Shopify apparel or beauty brands drowning in 'where is my order' and returns tickets that an AI Agent can automate
  • Subscription businesses running on Recharge that need account changes handled inside support conversations
  • Seasonal ecommerce teams that staff up for BFCM and want pricing that doesn't penalize extra agents
  • Support leaders who want to attribute revenue to pre-sale conversations and measure support as a sales channel

Skip it if

  • B2B SaaS or services companies whose tickets are complex, account-based, and unrelated to ecommerce orders
  • Teams that need fixed, predictable monthly costs — per-resolution AI fees and usage-based add-ons introduce variability
  • Very small stores with only a handful of tickets a month that may not generate enough automated resolutions to justify a dedicated ecommerce platform
  • Organizations that require full price transparency published before talking to sales

Next steps before buying

  1. 1Estimate your average monthly ticket volume and match it to a tier between 50 and 5,000 tickets using the side-by-side plan comparison
  2. 2Sign up free to test the platform, or book a demo to walk through current tier pricing with Gorgias's team
  3. 3Connect your Shopify store and support channels (email, chat, SMS, social) and migrate existing data during guided onboarding
  4. 4Train the AI Agent on your policies and brand voice, then track its automation rate toward the 50-day target and monitor per-resolution billing
  5. 5Add Voice or SMS only after confirming your call and text volumes justify the usage-based add-on

Gorgias Key Features

✨ AI Agent for automatic resolution

The AI Agent is trained on your policies, brand voice, and Shopify data, so it handles routine questions like order status instantly. It resolves conversations end to end and hands anything complex to your team with full context. It's included on every plan and billed per conversation it actually resolves, so automation spend tracks results rather than a flat fee.

✨ Omnichannel shared inbox

Email, live chat, SMS, WhatsApp, Instagram, and Facebook messages all land in one inbox, eliminating tab-switching between channels. Shopify orders, customer profiles, and product information appear directly inside every ticket. Agents route, assign, and collaborate on conversations without losing channel history.

✨ Ecommerce actions inside the ticket

Support doesn't stop at answers. Agents can cancel orders, apply discounts, and upsell directly within a customer conversation, backed by native integrations with Shopify, BigCommerce, Magento, WooCommerce, and PrestaShop. More than 300 prebuilt app integrations cover tools like Klaviyo, Recharge, Yotpo, Loop Returns, and Attentive, with developer docs for custom builds.

✨ Revenue attribution reporting

The AI Agent works pre-sale as well as post-purchase, answering product questions, guiding shoppers to the right items, and upselling in a tone that reads as helpful rather than pushy. Revenue attribution reporting shows exactly what income your support team generates, making support measurable as a sales channel.

✨ Voice and SMS add-ons

Shoppers who prefer calling or texting can reach you through Voice and SMS add-ons available on any plan. Add-on pricing scales with your actual call and text volume, so brands with light phone traffic can start small and expand later.

✨ Onboarding and scale

The 50-in-50 program aims for 50% automation in 50 days: you connect channels and migrate data first, launch within a week with full Shopify context, and the AI Agent starts handling repetitive tickets around day 21. The platform is built to absorb seasonal spikes like BFCM, scaling to handle surges from everyday volumes up to 100,000 tickets a month, with an enterprise option for larger teams.

Use Cases

🤖 Let AI clear the routine tickets

When "Where's my order?" piles up, let the AI Agent take it. It's trained on your policies and Shopify data, so it resolves routine questions instantly and hands anything tricky to your team with full context.

📥 Run every channel from one inbox

Stop switching tabs. Email, chat, SMS, WhatsApp, Instagram, and Facebook all land in one inbox, with Shopify order and customer details built into every ticket.

💰 Turn conversations into revenue

The AI Agent works pre-sale too. It answers product questions, suggests the right gear, and upsells in a tone that feels helpful, not pushy. Support becomes a revenue channel you can measure.

📈 Handle peak season without panic

When BFCM spikes your volume, the same platform scales from 100 to 100,000 tickets a month without dropping a conversation. Add Voice and SMS so shoppers can reach you however they like.

Gorgias pricing

Prices not verified yet — see the vendor page.

Gorgias's pricing page

Gorgias pricing page screenshotView pricing page screenshot
PlanBilled monthlyBilled annuallyIncludes
Helpdesk + AI Agent
See vendor page
See vendor page
50–5,000 tickets per month
  • Never priced per agent
  • Scales from 50 to 5,000 tickets per month
  • AI Agent included on every plan, billed per resolved conversation
  • Voice and SMS add-ons available with usage-based pricing
  • Side-by-side feature comparison available

Price history

Tracking prices since Oct 1, 2026. No price change detected yet.

Pricing range: See vendor pricing

Pricing types: Free trial, Monthly subscription, Usage-based pricing

Pricing notes

Gorgias combines its Helpdesk and AI Agent into one subscription priced by monthly ticket volume (50 to 5,000 tickets) — never per agent. The AI Agent is included on every plan and billed only when it resolves a conversation, with Voice and SMS available as usage-based add-ons.

Gorgias bundles its Helpdesk and AI Agent into one subscription priced by monthly ticket volume — scaling from 50 to 5,000 tickets per month — and it's never priced per agent.

Here's how that model works in practice.

How Gorgias pricing works

Gorgias skips per-seat charges entirely. Your Helpdesk plan is sized to the number of tickets your team handles each month, so adding agents doesn't raise your bill. That makes it easy to staff up during busy seasons without a pricing penalty.

The AI Agent comes included on every plan. You pay only when it actually resolves a conversation, so your AI costs track real results instead of a flat fee. Gorgias sums it up as one platform, one inbox, and one bill — the helpdesk and automation share the same context and the same invoice.

Voice and SMS add-ons

Want phone or text support? You can add Voice or SMS to any plan. Add-on pricing scales with your call and text volume, so you pick the tier that matches your usage. Brands with light call traffic can start small and move up later.

Who each setup suits

Smaller stores with light ticket volume land at the low end of the range and pay less. Fast-growing brands with heavy inquiry loads fit the higher ticket tiers, where the per-resolution AI Agent tends to deliver the most value. If your volume swings a lot month to month, check the plan comparison to see which tier fits your typical load.

Getting started

You can sign up free and try the platform before committing, or book a demo to walk through pricing with Gorgias's team. There's also a side-by-side plan comparison so you can review every feature before you pick.

Exact dollar figures for each ticket tier aren't shown on this page, so confirm current tier pricing on Gorgias's live comparison before you commit. That way you'll know exactly where your monthly volume lands and what renewal will look like.

How to pay less for Gorgias

  • A free trial is available: test it before you pay.
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Why use Gorgias?

Ecommerce teams choose Gorgias because automation targets their biggest cost: repetitive tickets like order status and returns. The AI Agent is trained on your brand voice and policies and can resolve up to 60% of routine inquiries, escalating complex cases to humans with full context.

Because plans are priced by ticket volume instead of per seat, adding agents during peak season doesn't increase cost, and AI fees apply only to conversations the agent actually resolves. Guided onboarding through the 50-in-50 program targets launch within a week and 50% automation within 50 days.

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Gorgias FAQ

Which ecommerce platforms and tools does Gorgias integrate with?

Gorgias connects natively with Shopify, BigCommerce, Magento, WooCommerce, and PrestaShop, plus 300+ apps like Klaviyo, Recharge, Yotpo, Loop Returns, and Attentive. Shopify orders, customers, and products appear right inside tickets, and custom builds are supported through developer docs.

How does onboarding and migration work?

Gorgias's 50-in-50 program aims for 50% automation in 50 days. You connect channels and migrate your data first, launch within a week with full Shopify context, and the AI Agent starts handling repetitive tickets around day 21.

Does Gorgias offer a free trial?

Yes. You can sign up free and test the platform before committing, or book a demo to walk through pricing with the team. The trial length isn't shown, so check the signup terms before you commit.

Who is Gorgias best for?

Ecommerce brands, especially Shopify stores — it powers customer conversations for 40% of Shopify brands. It fits industries like apparel, beauty, subscriptions, and food & beverage, and there's an enterprise option for larger teams.

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