Visit Website See Pricing
Gorgias

Gorgias

Conversational AI and helpdesk built for scaling e-commerce brands.

#2 dans Chatbot
2 min read · Updated 11/17/2025
Gorgias homepage screenshot

At a glance

Quick overview for Gorgias: rating, pricing summary, key features, and highlights.

Ciroapp review

4.0
Powerful e-commerce helpdesk with aggressive outreach.

We find Gorgias offers exceptionally deep integration with platforms like Shopify, making it a powerful tool for driving revenue through specialized customer service automation. However, we note that the user experience is significantly marred by reports of unreliable support and excessively aggressive sales tactics. Overall, this is a sector-leading product needing substantial improvements in customer relationship management.

Pros

  • Pro:Deep, powerful integration with Shopify for managing orders, refunds, and cancellations in-app.
  • Pro:Unlimited users included across all pricing tiers, scaling only based on ticket volume.
  • Pro:Converts support conversations into sales leads and drives revenue generation.
  • Pro:Conversational AI automates a high volume (up to 60%) of common support tickets efficiently.

Cons

  • Con:Frequent complaints regarding aggressive sales tactics, spamming, and cold outreach.
  • Con:Users report highly unreliable customer support and extremely slow response times.
  • Con:Reports of system glitches and reliability issues, including loss of data or ticket access.
  • Con:Billing complexities reported, especially concerning unexpected charges after entering card details for a trial.
Free trial
Yes
Range: $10–$750/monthFree trial, Monthly subscription, Yearly subscription, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
Visit WebsiteSee Pricing
Read full review

Gorgias review, pricing, features, pros & cons

Are you struggling to keep up with the volume of customer inquiries? Slow response times can frustrate shoppers and lead to lost revenue.

Gorgias helps you turn every conversation into a chance to sell. Its Conversational AI resolves 60% of support tickets fast and increases conversions 2.5x. ✨

What is Gorgias?

Gorgias is the customer engagement platform specifically Built for ecommerce. It helps brands use Conversational AI to generate sales, resolve complex support issues, and fuel growth. The platform currently supports over 15,000 trusted brands globally.

It excels by bringing all your technology and customer data together. You can seamlessly integrate every channel and leverage over 100 ecommerce tools right within the system. This comprehensive setup creates personalized and impactful interactions for your shoppers. 💡

Gorgias Key Features

✨ Conversational AI: Transforming Service into Sales

Your customer service team can become a powerful revenue engine. The Conversational AI Agent delivers quick, brand-aligned conversations in every interaction. Importantly, this system has both sales and support skills baked in.

The AI Agent excels at resolving common issues quickly. It automatically resolves 60% of all support inquiries. This heavy automation frees up your human agents for complicated tickets that simply require specialized attention.

This isn't just about efficiency; it's about growth. The system actively drives sales by providing shoppers with tailored recommendations. This capability is proven to increase conversions by 2.5x.

✨ Deep E-commerce & Shopify Integration

Gorgias is specifically built to integrate deeply into e-commerce operations. It acts as a natural extension of your Shopify store. This unique integration means your agents never need to switch tabs to handle common tasks.

Agents can directly edit Shopify orders and access real-time product information right inside the platform. You can even run specialized promotional campaigns without ever leaving the Gorgias screen. This comprehensive setup ensures fast, accurate service immediately.

✨ Maximizing Efficiency with the Support Suite

The Gorgias Support Suite streamlines your entire customer communication process. It brings all your support channels into a single, unified platform. Automating up to 60% of customer inquiries drives serious efficiency gains.

This heavy automation helps deliver significant savings on your overall operational costs. The Suite ensures you never miss a conversation across key channels, providing true omnichannel support via:

  • Voice
  • SMS
  • Helpdesk (Ticket Management)

💡 Proactive Marketing & Engagement

Use the Gorgias Marketing Suite to transform how you engage shoppers before they even contact support. This tool lets you proactively interact with customers in real-time. You can offer scalable and personalized assistance to people as they browse your store.

Proactive chat campaigns are highly effective at keeping customers on your site. These chats, including those offering discount codes, reduce bounce rates by 37%. They ensure a more personalized and successful shopping journey.

✨ Unified Data and Technology

Gorgias is designed to simplify your tech stack. It brings together all your customer conversations and crucial data in one place. This creates personalized and impactful interactions at scale.

Beyond Shopify, you can seamlessly integrate every other communication channel you use. You can also leverage over 100 third-party e-commerce tools right within the system for maximum flexibility.

Use Cases

🤖 Automate Everyday Support Questions

High volumes of simple inquiries, like "Where is my order?" can quickly overwhelm your team. Gorgias uses advanced Conversational AI to instantly handle these common requests. The AI Agent delivers fast, brand-aligned conversations that meet modern customer expectations.

This system allows customers to quickly self-serve for common questions. Automating up to 60% of your support inquiries delivers serious efficiency gains. Your human agents gain valuable time to focus only on complex tickets that need specialized attention.

💰 Turn Every Chat Interaction into a Sale

A support request is often a hidden sales opportunity. The AI Agent is built with both support and sales skills. If a shopper asks for product details, the AI confirms availability and then offers tailored recommendations.

This personalized assistance happens right within the chat window. By providing these smart suggestions, you encourage an immediate upsell or cross-sell. This approach is proven to increase conversion rates from support interactions by 2.5x.

🛒 Manage Shopify Orders Seamlessly

Ecommerce teams often waste time switching between their helpdesk and Shopify backend. Gorgias acts as a natural extension of your store, solving this time sink. Your agents access real-time product and order data immediately when a ticket opens.

Agents can edit Shopify orders directly within Gorgias without delays. This deep integration simplifies tasks like updating addresses, processing refunds, or viewing purchase history. Running promotional campaigns is also possible right inside the platform.

💬 Proactively Engage Hesitant Shoppers

The Gorgias Marketing Suite helps you capture customers before they leave your site. You can transform how you engage shoppers using smart, proactive chat campaigns. These campaigns offer scalable and personalized assistance to guide purchasing decisions.

For example, you can deploy a chat message offering help right when a shopper lingers on a page. This kind of timely intervention can reduce your site's bounce rates by 37%. It ensures you are offering a personalized experience just when customers need it most.

Tip: Customers like receiving a special discount code that looks like it came from a personalized chat. This strategy often makes these campaigns highly successful.

🔗 Consolidate All Communication Channels

Today's shoppers contact brands through many channels: voice, SMS, email, and social media. You need to answer quickly, no matter where the message originates. Gorgias brings all your conversations and customer data together in one platform.

This consolidation ensures your team sees a complete history immediately. Personalized and impactful interactions are easier when you have the full context. You can also leverage over 100 ecommerce tools right within the system for maximum efficiency.

Pricing Overview for Gorgias

Pricing range
$10–$750/month
Pricing types
Free trial, Monthly subscription, Yearly subscription, Usage-based pricing

Gorgias pricing scales based purely on the number of customer support tickets you handle each month, allowing for unlimited users across all plans. Plans start at $10 per month and offer options for monthly or annual billing.

Plans & Pricing

Starter

Monthly$10
YearlyNot explicitly stated
50 tickets / month
  • 50 tickets/month included
  • Unlimited users
  • Support & ticket management
  • Omnichannel functionality
Start free trial

Basic

Monthly$50
YearlyNot explicitly stated
300 tickets / month
  • 300 tickets/month included
  • Unlimited users
  • Integrations & Insights
  • User permissions
Start free trial

Pro

Monthly$300
YearlyNot explicitly stated
2,000 tickets / month
  • 2,000 tickets/month included
  • Unlimited users
  • Revenue statistics
  • 150+ integrations (e.g., Klaviyo, Recharge)
Start free trial

Advanced

Monthly$750
YearlyNot explicitly stated
5,000 tickets / month
  • 5,000 tickets/month included
  • Unlimited users
  • Team management and user permissions
  • Google / Microsoft SSO
Start free trial

Enterprise

MonthlyPrice on demand
YearlyPrice on demand
Custom volume
  • Custom volume (More than 5,000 tickets/month)
  • Unlimited users
  • Customized service and support
Book a demo

Gorgias costs between $10 and $750 per month with five plans: Starter at $10, Basic at $50, Pro at $300, Advanced at $750, and Enterprise (custom pricing).

This pricing structure is designed to grow with your business volume. Let's look closely at what each plan offers your ecommerce business.

Starter

Price: From $10 per month Websites Supported: Not explicitly stated Best For: Low volume or new stores Refund Policy: Not explicitly stated Other Features:

  • 50 tickets included per month
  • Support and ticket management
  • Omnichannel communication available
  • Unlimited users included

This plan is a perfect starting point for very small shops or those just beginning to centralize customer conversations. You get unlimited users right away, supporting your team as you discover your actual support volume.

Basic

Price: From $50 per month Websites Supported: Not explicitly stated Best For: Growing businesses with steady customer contact Refund Policy: Not explicitly stated Other Features:

  • 300 tickets included per month
  • Integrations and insights access
  • Full access to omnichannel support
  • User permissions features included

If your business is seeing consistent growth, the Basic plan provides a solid increase in ticket capacity. This tier helps you manage rising customer demands without increasing your user costs.

Pro

Price: From $300 per month Websites Supported: Not explicitly stated Best For: Established stores managing significant daily volume Refund Policy: Not explicitly stated Other Features:

  • 2,000 tickets included per month
  • Revenue statistics and support performance monitoring
  • Integration with tools like Klaviyo, Recharge, and Yotpo
  • AI Agent functionality available (extra cost applies)

The Pro plan is ideal for established ecommerce shops supporting thousands of customers monthly. You receive a robust ticket limit and powerful insight tools, including essential revenue statistics.

Advanced

Price: From $750 per month Websites Supported: Not explicitly stated Best For: High-volume merchants and large teams Refund Policy: Not explicitly stated Other Features:

  • 5,000 tickets included per month
  • Includes Google/Microsoft Single Sign-On (SSO)
  • Advanced team management and user permissions
  • Access to 150+ commerce integrations

If you're a high-growth brand with extensive needs, the Advanced tier ensures you have enough capacity for peak sales volumes. The included SSO and user permissions tools simplify managing large teams.

Enterprise

Price: Price on demand Websites Supported: Not explicitly stated Best For: Top-tier brands needing custom volume and specialized support Refund Policy: Not explicitly stated Other Features:

  • More than 5,000 tickets included per month (custom volume)
  • Not explicitly stated
  • Not explicitly stated
  • Not explicitly stated

This plan is for organizations needing custom solutions that exceed the standard 5,000 ticket volume. Contact Gorgias directly to discuss tailor-made pricing and features for maximum scale.

We love that Gorgias includes a free trial so you can test the platform before committing to a paid plan. Remember that all plans offer unlimited users, but if you exceed your ticket limit, usage-based fees will apply to cover the overage.

User Reviews

Gorgias faces a strong polarization of feedback across platforms like Trustpilot. Many established e-commerce brands praise the core product, calling it a powerful solution for reducing ticket response times and increasing efficiency.

Its strength lies in deep integrations, especially with Shopify, which allows agents to manage crucial actions like refunds and order cancellations right from the helpdesk. However, user feedback points to significant issues in customer management.

Recurring complaints focus heavily on highly aggressive sales tactics, including persistent spamming and relentless cold calling even after opting out. Furthermore, users frequently report highly unreliable customer support—often describing it as 'nonexistent,' slow, or dismissive when encountering billing problems or urgent system glitches.

While the platform promises automation and conversions, the service reliability needs marked improvement. 🛠️

What users say elsewhere

Jesse F.
· Trustpilot
5.0 / 5

Great company! We use their product daily and find their team is always improving the platform. It's becoming more critical to our success every time they add new features.

Ira V.
· Trustpilot
1.0 / 5

The CRM glitches constantly, causing us to lose tickets or data repeatedly. When we contact the support team, they only ever reply saying they accessed the account and see no problem.

No reviews yet.

Write a Review

Write a Review for Gorgias
0/100 characters
0/2000 characters

Why use Gorgias?

Why should your brand choose Gorgias? It's designed to enhance the entire shopping journey, from sales interactions to required support. This isn't just about efficiency; it’s about making every conversation personal and productive and transforming your support team into a revenue engine.

The Conversational AI with sales and support skills helps you meet modern expectations for quick responses. Customers expect rapid assistance, and the AI Agent is perfect for meeting those demands.

Here is how Gorgias stands out:

  • ✅ Automate and Drive Sales: The AI Agent increases conversions by 2.5x through tailored recommendations and delivers brand-aligned conversations.
  • ✅ Serious Efficiency Gains: It automates up to 60% of customer inquiries. This delivers notable support efficiency and savings on overall operational costs.
  • ✅ Deep Shopify Integration: Gorgias acts as a natural extension of your Shopify store. You can edit orders, access real-time product data, and run promotional campaigns without ever leaving the platform.
  • ✅ Proactive Shopper Engagement: Using the Marketing Suite, you can offer scalable, personalized shopping assistance and use proactive chat campaigns that reduce bounce rates by 37%.

This system means customers can self-serve for common interactions. Human agents then have more time to focus on complex tickets that need specialized attention. For brands prioritizing growth and exceptional service, Gorgias provides the tools trusted by leading brands worldwide. Ready to see this growth for yourself? Schedule a demo today! 🚀

Ready to transform your workflow with Gorgias?

Try it nowView pricing

Gorgias Alternatives

Other tools in the Chatbot category

Chatbot vs Gorgias
Gorgias vs Manychat
CX Genie vs Gorgias
Gorgias vs Landbot

Frequently Asked Questions

How does Gorgias calculate the monthly price?

Pricing is based purely on the number of customer support tickets you handle, not based on the number of agents. Since the pricing is usage-based, all plans inherently include unlimited users.

What happens if my team exceeds the monthly ticket limit?

If you go over your allotted tickets, usage-based overage fees apply. The cost for additional volume is $36 for every extra 100 recognized helpdesk tickets.

How is the specialized AI Agent service priced?

The AI Agent service is billed separately from the base plan. You pay $0.90 for each fully automated interaction where the AI successfully resolves the conversation.

Is there a discount for choosing annual billing?

Yes, you can receive a significant billing discount when committing to a yearly payment schedule. Annual billing provides savings of up to 16% off the monthly rate.

How many external tools can I integrate with the platform?

Gorgias is designed to leverage a wide ecosystem of tools. You can integrate over 100 e-commerce tools, and the Advanced plan offers access to 150+ specialized commerce integrations.

Which specific third-party tools integrate with the platform?

Key integrations mentioned specifically include popular e-commerce tools like Klaviyo, Recharge, Loop Returns, and Yotpo. These tools help manage retention, subscriptions, and returns efficiently.

What security measures protect client data on the platform?

Gorgias maintains industry-standard security measures to protect your data. This includes using encryption protocols for data both in transit and at rest, alongside continuous monitoring and strict access controls.

Can Gorgias help us migrate our old customer tickets and data?

Yes, Gorgias supports ticket imports from most major helpdesks. During the onboarding process, their team can help you migrate your historical data smoothly.

Do you offer a free trial to test the features?

A free trial is offered so you can test the platform before committing to a paid plan. However, the exact number of days included in the free trial period is not explicitly stated on the official site.

Which customer communication channels are supported?

Omnichannel support covers Email, Live Chat, Facebook, Instagram, and TikTok media. You can add WhatsApp, SMS, and Voice channels as optional extras.

Does every plan come with a dedicated Customer Success Manager?

Access to a dedicated Customer Success Manager depends on your chosen plan. Higher-tier plans typically include a CSM, while Starter and Basic customers rely on general support resources.

What types of administrative features are included in higher-tier plans?

The higher-tier plans, such as Advanced, include robust features for managing large teams. These features include advanced team management tools and Google or Microsoft Single Sign-On (SSO).

What specific functions can the AI Agent automate or assist with?

The AI Agent handles tasks like answering pre- and post-sales FAQs, managing returns and refunds, editing orders and subscriptions, and generating dynamic discounts personalized to the shopper.

What kind of business should use Gorgias?

The platform is built specifically for scaling e-commerce brands. It is best suited for organizations focused on automating support, driving sales through customer interactions, and building loyal customers at scale.

Are Help Center articles and rules included standard on all tiers?

Help center management is included in the Support & ticket management feature set. This includes items like unlimited articles, Macros, Rules, and Satisfaction Surveys.

Ready to try Gorgias? Check out the official site or pricing.
Visit Website See Pricing