Which accounting systems does ezyCollect integrate with?
The platform is designed to connect seamlessly with 'any accounting software,' making AR management easy. Reviewers often confirm successful, fast integration with popular systems like Xero and MYOB.
How quick is the setup process, and is migration complicated?
Integration is consistently highlighted by users as easy and fast to execute. Customers report a seamless start, and the support team is praised for providing excellent assistance during the onboarding process.
What specifically is included in the free trial?
A free trial is confirmed and openly available so you can test the system before committing. However, the official site does not explicitly state the trial's exact duration or any usage limitations.
Since pricing is custom, what factors generally determine the final cost?
Specific pricing is tailored to your unique business requirements. Costs are likely determined by the volume of invoices you process and the inclusion of advanced feature sets, such as credit checks or integrated payments.
Is the platform priced per user seat, or based on our transaction volume?
The published public materials do not clarify if pricing uses a per-seat or a usage-based structure. You will need to discuss the specific charging model during your consultation or demo booking.
Does ezyCollect offer services or support businesses outside of the main Australian market?
Yes, ezyCollect is already trusted by companies in 23 countries. The platform specifically offers features like integrated B2B payments for NZD transactions and ACH payments for U.S. bank accounts.
How does ezyCollect help manage credit risk before granting terms?
It provides tools to support smarter credit decisions and reduce risk. You can utilize online credit applications and access U.S. Credit Scores and detailed credit reports for U.S.-based customers.
We use SMS reminders. Are there limits on the volume of texts or emails we can send?
Not explicitly stated on the official site. While the system effectively uses automated workflows that include email and SMS reminders, specific volume quotas are not detailed in the public information.
What payment methods are available for our customers using the integrated portal?
The customer portal supports multiple payment options for convenience. This includes integrated B2B payments and allows for ACH payments for collecting funds directly from U.S. customer bank accounts via the self-service tool.
Does ezyCollect provide any formal guarantees or support service level agreements (SLAs)?
Not explicitly stated on the official site. Nonetheless, customer testimonials consistently praise the support team, describing them as 'fantastic,' 'brilliant,' and dedicated to providing timely service.
What is the cancellation or refund policy if the software isn't a good fit after we subscribe?
Not explicitly stated on the official site. Since pricing is custom, potential customers must book a demo to receive a quote, and you should inquire about the specific terms and policies then.
What kind of financial data security measures are publicly detailed?
The site mentions GDPR settings and the use of cookies, indicating attention to privacy compliance. Specific technical details regarding the encryption or security protocols for the managed receivables are not publicly listed.
Which internal roles benefit the most from adopting the EzyCollect platform?
CEOs and CFOs benefit from predictable cash flow and business growth. AR Teams are happy with automated payment reconciliation, and Credit Managers gain control through data-driven credit risk insights.
Does EzyCollect offer automatic reconciliation of payments back to my accounting system?
Yes, the system provides automated payment writeback. This feature saves AR staff significant time by ensuring that payments received are automatically reconciled with your existing ERP or accounting software.