Froged vs JivoChat
Froged and JivoChat both offer unified omnichannel communication hubs. This comparison contrasts reliability and security against low-cost flexibility. Froged is designed for secure, rapid scaling operations. JivoChat offers extreme value but suffers overwhelming reports of technical failure and poor support.
Feature-rich omnichannel with contractual risk concern.
We assess Froged as a powerful omnichannel platform that excels at centralizing communication and boosting agent productivity with its comprehensive feature set and rapid 24-hour integration capability. Overall, while the core technology is highly praised and robust, we urge caution due to reported serious ethical contract and account management issues affecting long-term users.
장점
- All-in-one omnichannel solution centralizing communication across platforms.
- Ultra-fast integration and rapid setup (can be live in under 24 hours).
- Customer success team is often described as responsive, fast, and professional.
- Powerful segmentation and behavior marketing automation tools are included.
단점
- Major risks associated with contractual disputes, including reported full account blockage over add-on payments.
- UI is criticized for distracting elements like constant pop-ups that interrupt workflows.
- Pricing scales quickly based on limited seat count, increasing significantly for small team growth.
- Advanced features (AI/Voicecalls) require additional, significant monthly add-on costs.
안정성과 지원에 심각한 결함이 있습니다.
우리는 JivoChat이 옴니채널 커뮤니케이션, 라이브 채팅 및 소셜 메신저를 하나의 통합 허브로 통합하려는 강력한 약속을 제공한다는 것을 인식하고 있습니다. 그러나 소프트웨어 안정성, 열악한 고객 지원 및 갑작스러운 공격적인 가격 변경과 관련된 일관되고 심각한 보고서를 간과할 수 없습니다. 전반적으로 기능 세트는 포괄적이지만, 문서화된 운영상의 실패와 심각한 신뢰 문제는 상당한 리소스를 투자하기 전에 주의를 기울일 것을 강력히 권고합니다.
장점
- 간단하고 빠른 구현으로 몇 분 만에 시작 가능.
- 다양한 소셜 미디어 메신저를 위한 효과적인 통합 플랫폼.
- 포괄적인 기능 제공(전화, AI, 고급 API).
- 최대 5명의 상담원을 지원하는 넉넉한 영구 무료 요금제 제공.
단점
- 주요 안정성 문제(앱 동기화 오류, 고객 채팅 손실, 연결 끊김).
- 응답이 없고 도움이 되지 않는다고 설명되는 매우 열악한 고객 지원.
- 기존 고객에 대한 부당하고 높은 가격 인상에 대한 잦은 보고.
- 서비스 문제와 관계없이 계약 파기 및 비례 배분 크레딧 없음.
소개Froged
FROGED is a complete communication stack built for the future. It is an omnichannel platform designed for customer service, allowing you to manage all channels in one place—not twenty. This solution is specifically made for modern businesses that want to scale and improve efficiency. FROGED combines the benefits of robust AI technology with necessary human expertise to drive growth throughout the customer journey. You get corporate technology available for businesses of all sizes 💡.
소개JivoChat
JivoChat은 전 세계 200,000개 이상의 기업에서 신뢰하는 포괄적인 커뮤니케이션 허브입니다. 이 플랫폼은 모든 고객 상호 작용을 단일의 효율적인 애플리케이션으로 중앙 집중화하려는 조직을 위해 설계되었습니다. 고객이 어떤 방식으로 연락하든 빠르고 유용한 응답을 제공하는 데 필요한 도구를 팀에 제공합니다. 💡
상담원이 다양한 소스에서 오는 모든 수신 메시지를 하나의 깔끔한 스트림으로 결합할 수 있도록 구축되었습니다. 이러한 접근 방식은 팀이 하나의 간단한 인터페이스에서 효과적으로 소통할 수 있도록 하여 고품질 서비스를 유지합니다.
하이라이트
기능 비교
Features Overview
주요 차이점을 강조하고 각 기능에 대한 승자를 선택합니다.
Reliability & Trust
Froged is reliable and support is quick and responsive. JivoChat suffers from chronic system failures and lost chats.
Users praise Froged's customer success team as fast, professional, and readily available. Froged generally maintains high technical performance. JivoChat reviews highlight severe reliability issues impacting daily operations. Users constantly report lost customer messages and application syncing failures. Avoid JivoChat if operational consistency is crucial for your business.
Security & Compliance
Froged offers advanced GDPR compliance and EU hosting. JivoChat focuses mainly on operational account security.
Froged provides professional compliance, hosting data in Frankfurt, EU, and is fully GDPR compliant. They also hold multiple ISO security certifications (27001, etc.). JivoChat uses internal methods to prevent staff from needing social media passwords. This protects company accounts but offers no external compliance guarantees. Froged is the clear choice for sophisticated security requirements.
Pricing & Agent Scaling
JivoChat uses affordable per-agent pricing starting at $28/mo. Froged uses expensive fixed seat packages.
JivoChat is highly budget-friendly, offering a generous permanent Free plan for five agents. Paid plans scale linearly and cheaply per agent. Froged sells fixed seat bundles (1, 3, or 7 seats) with significant mandatory jumps in cost. Scaling even a small team on Froged becomes expensive rapidly. JivoChat allows precise control over agent count and better cost management.
AI & Feature Add-ons
JivoChat's AI Assistant is cheaper and more accessible. Froged's AI and voice modules are expensive add-ons.
JivoChat makes core features accessible; the AI Assistant add-on costs only $13 per month. Froged’s advanced tools, like AI Agent and AI Copilot, are separate add-ons. These Froged add-ons start around €43 per month, significantly increasing overall costs. Voice calls are also a costly add-on for Froged (€99/month), while JivoChat includes Telephony Plus in paid tiers.
Integration Ecosystem
Froged integrates with 1,600+ external tools and offers deeper connectivity. JivoChat relies on 50 ready API solutions.
Froged boasts seamless connectivity with over 1,600 external applications via instant integration features. Complex setups, like Jira integration, can be live within minutes using Froged. JivoChat provides developer access via Web API and relies on only 50 pre-built solutions. For companies needing broad, deep CRM and app connection, Froged is superior.
Setup Process
Froged guarantees rapid, comprehensive integration in under 24 hours. JivoChat is also quick to implement in minutes.
Froged specializes in ultra-fast integration, promising complex systems can be live in one day. This minimizes downtime risk for large-scale migrations. JivoChat is praised for its simplicity, allowing basic configuration and use within minutes. For extensive, enterprise-grade setups, the speed guarantee of Froged is highly valuable. Small businesses might appreciate the instant gratification of JivoChat deployment.
Support Quality
Froged provides professional, responsive support when needed. JivoChat's support is widely described as non-responsive and terrible.
Froged users consistently praise the fast, effective, and professional customer service experience. This offers essential peace of mind. JivoChat receives universally negative feedback on support quality. Users report repeatedly needing to re-explain issues due to poor internal communication. The support experience alone is a major reason to choose Froged over JivoChat.
Refund Policy
Neither platform offers refunds; JivoChat has strict non-refund policies despite service issues.
Froged does not explicitly offer a money-back guarantee or refund policy. JivoChat is known for a strict No Refund policy, even when service suffers critical failures. This lack of financial accountability is a significant risk with JivoChat. Potential users should be highly cautious when paying in advance for either Froged or JivoChat.
우리의 판정
This comparison is easier than most: Froged is the safe, professional choice, while JivoChat poses a severe operational risk. If consistency and reliability matter at all, choose Froged without question. JivoChat’s low rating reflects critical failures like lost customer conversations and non-existent support. Froged’s superpower is robust security coupled with immediate scalability and deep integration capabilities. Froged secures your data with EU hosting and GDPR compliance, essential for larger businesses. They also guarantee ultra-fast setup, getting complex systems live in under 24 hours. The Froged customer support team is consistently lauded as professional and responsive. JivoChat’s strength is its extreme affordability, driven by a permanent Free plan for five agents. Their per-agent pricing remains cheap as you scale your team. JivoChat is excellent for small teams focusing heavily on integrating Instagram, Telegram, and other social messengers cheaply. The deciding factor is trust. While Froged has some pricing complexity (expensive add-ons, fixed seats), their software works reliably. You risk losing paying customers due to lost chats and app failures if you choose JivoChat. Choose Froged if you value operational stability, security, and responsive support. Pick JivoChat only if you are a cash-strapped startup willing to tolerate major technical risks for a free plan.
자주 묻는 질문
Which is better for small teams: Froged or JivoChat?
JivoChat is better if the budget is minimal because it offers a permanent Free plan for five agents. However, Froged offers much better reliability and customer support. Choose Froged if you require consistent technical performance and fewer worries.
Does Froged offer a permanent Free plan like JivoChat?
No, Froged only provides a 7-day free trial on its paid plans. JivoChat provides a robust, permanent Free plan supporting up to five agents. Froged pricing quickly moves into expensive fixed seat packages.
Which tool is more secure and GDPR compliant?
Froged is significantly more secure and compliant than JivoChat. Froged hosts data in the EU, guarantees GDPR adherence, and holds ISO 27001 certifications. JivoChat security details are not specified for external compliance.
Is JivoChat's per-agent pricing cheaper than Froged?
Yes, JivoChat scales affordably per agent, starting at just $28/month (annual). Froged uses limited seat tiers (e.g., 3 seats then 7 seats). Froged costs escalate rapidly for growing teams of 4–6 agents.
Which has better integrations: Froged or JivoChat?
Froged is superior, connecting to over 1,600 applications via seamless integrations. Setting up complex tools like Jira takes only minutes. JivoChat offers a Web API and about 50 ready-made integration solutions for common CRMs.
Why are there such huge differences in user reviews for Froged and JivoChat?
Froged reviews are positive about the product and support quality despite pricing complaints. JivoChat’s low rating reflects critical failures like lost chats, system unreliability, and non-existent customer support. JivoChat presents high operational risk.
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