LiveChat vs Tidio

LiveChat uses AI chatbots to automate common, yet basic, repetitive questions. Copilot provides human agents with real-time insights and text enhancements, acting as an assistant. Tidio’s Lyro AI Agent is built for high resolution, handling 67% of repetitive queries across channels. Lyro AI also claims an impressive 89% resolution rate independently. Tidio offers better initial self-service capability and maximum automation of incoming traffic. If deflecting volume is your primary concern, Tidio is specialized for that specific job.

LiveChat uses a traditional per-seat model, costing at least $19 per user per month annually. This model scales linearly with your team size, becoming expensive quickly. Tidio’s pricing is usage-based on billable conversations, plus separate limits for its AI features. Tidio offers a robust permanent Free plan; LiveChat provides only a 14-day trial. Tidio also offers a Resolution Rate Guarantee, promising a 50% uplift or money back. LiveChat has recurring user complaints about pricing clarity and hidden fees.

LiveChat boasts an extensive ecosystem, supplying over 200 integrations for maximum flexibility. This includes major tools like WordPress, Squarespace, and essential e-commerce platforms. Tidio provides a strong offering with 120+ tool integrations, which fits most standard tech stacks. Tidio covers core needs, but LiveChat offers 80 more connection options. If your stack includes niche tools or requires deeper API flexibility, LiveChat is the clear winner for connectivity.

LiveChat scores a low 2.8/5, with frequent complaints regarding pricing complexity and inconsistent AI features. Users also mention difficult, non-self-service cancellation processes as a frustration. Tidio earns a solid 4.0/5, where reviewers praise effective Lyro AI and responsive support experiences. While Tidio still sees some billing confusion, the overall sentiment is much more positive. Tidio appears to deliver a more dependable and satisfying experience out of the box for most users.

LiveChat relies on agents leveraging Copilot insights and internal product recommendations in real-time. This speeds up reactive selling while the agent is present. Tidio features 'Flows,' which are comprehensive no-code templates that guide conversations proactively. Flows help qualify leads and boost conversions by up to 24% automatically. Tidio’s Flows offer a more automated and scalable way to structure the full customer journey. LiveChat requires more direct agent involvement for effective conversation guidance.