Gorgias Review – Pricing, Features with Pros and Cons

In this Gorgias review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.3/10 (Expert Score)
Product is rated as #1 in category Help Desk
9.3Expert Score
The best merchants grow through exceptional customer service

Gorgias is a customer support helpdesk platform that centralizes customer inquiries from various channels, enabling businesses to provide efficient and personalized support.

Customer support
9.1
Value for money
9.4
Ease of use
9.3
Features
9.5
Pros
  • It consolidates customer inquiries from multiple channels to a single dashboard
  • Useful for saving time by automating repetitive tasks and providing quick responses
  • Allows integration with major e-commerce platforms for personalized support
  • It enables personalized and context-rich assistance
  • It is suitable for businesses of all sizes, from small businesses to enterprise-level organizations
Cons
  • Some users may require time to fully understand and utilize all features
  • Higher pricing plans are suitable for larger businesses with higher support volumes
  • Setting up the system and integrations requires technical expertise
  • Some users may find customization options to be limited

For all the businesses around the world, Customer satisfaction is what really matters. It is considered as most important thing because if the customer is satisfied with your services or products, only then he will talk well about it to others.

That is why, successful brands try to best to keep their customers happy. And to do so, there is a proper customer support section in each and every business.

But satisfying your customer is not an easy task, and you need professionals who can communicate with your customer in case of any problem and satisfy them.

So, if you are running a business and facing difficulties with your customer support department. Then stop worrying because Gorgias is the platform that offers extraordinary customer support services. You can take their services for your business and stay worry-free.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.

Overview

What is Gorgias?

Gorgias is a platform that takes customer support to the next level. It offers many powerful features and integrations that are helpful in simplifying and enhancing your customer service operations and allow you to deliver exceptional support experiences to your customers.

It has a unified helpdesk that consolidates all customer inquiries from multiple channels into one dashboard. So, you don’t have to jump between different platforms. Gorgias brings everything together which makes it easier to manage and respond to customer queries.

Thus, taking efficiency to new heights with its automation capabilities as it helps in automating repetitive tasks so you can have more productive hours in your day.

These intelligent workflows and automation help you in streamlining your support processes and provide lightning-fast responses to your customers. Gorgias also allows integrations with leading e-commerce platforms like Shopify, Magento, and BigCommerce.

This integration helps you connect your store and access order information, customer details, and order history directly from the Gorgias dashboard.

It also empowers your support team to provide personalized and context-rich assistance, resulting in happier and more satisfied customers.

So, Gorgias is a game-changer for a small business or an enterprise-level organization in terms of customer support. It allows you to build strong customer relationships and increase efficiency.

Gorgias specifications

FeaturesAutomation / Collaboration Tools / Integration / Macros and Snippets / Omnichannel Support / Reporting and Analytics / Shared Inbox
Best suited forSmall businesses, Mid size businesses, Large enterprises
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Live chatYes
Company addressSan Francisco, California
Year founded2015

Pricing

Gorgias pricing: How much does Gorgias cost?

It offers five different kinds of Pricing plans targeting different types of customers.

First of all, it has a Starter Plan. This plan is ideal for small businesses or startups looking for a basic customer support solution. It includes a shared inbox, basic automation rules, and email support.

Then there is the Basic Plan. It expands on the Starter plan with advanced automation rules, live chat support, and integration with Shopify. It is suitable for growing businesses that require more features and capabilities.

Then there is the Pro plan. It offers advanced reporting and analytics, customizable email templates, macros, and snippets for quick responses and omnichannel support. It is designed for businesses that need enhanced customer support functionalities.

Then comes the Advanced Plan. It provides access to performance analytics and KPIs, advanced integrations with platforms like Salesforce and Magento, customizable roles and permissions, API access, and priority support. It is well-suited for larger organizations with complex customer support needs.

The last plan is the Enterprise Plan. It is the most comprehensive plan designed for large enterprises. It includes all the features of the Advanced plan, along with dedicated customer success management, SLA and uptime guarantees, enterprise-grade security and compliance, and custom onboarding and training.

So, we can say that Gorgias offers pricing plans for businesses of different sizes and requirements, ensuring that each plan delivers the necessary tools and support to streamline and enhance its customer support operations.

Pricing rangeFrom $10 to $900 per month
Pricing typesMonthly subscription
Free planYes
Free trialYes, 7 days
Money back guaranteeNo
Pricing page linkSee plans

Gorgias pricing plans

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Starter Plan ($10/ Month)

It includes:

  • Shared inbox
  • Basic automation rules
  • Email support
  • 3 User seats allotted
  • Shopify / Shopify Plus Integration
  • The integration library includes 94 apps
  • Access to Gorgias Academy

Basic Plan ($60/ Month)

It includes all features of The Starter Plan, plus:

  • Advanced automation rules
  • 500 User seats allotted
  • BigCommerce Integration
  • Team management features added
  • User permissions granted
  • Support channels include both Email and live chat
  • Office hours Customer Support

Pro Plan ($360/ Month)

It includes all the features of the Basic plan, plus:

  • Advanced reporting and analytics
  • Customizable email templates
  • Macros and snippets
  • Omnichannel support (e.g., social media, SMS)
  • Magento Integration
  • Revenue statistics are provided

Advanced Plan ($900/ Month)

It includes all features from the Pro Plan, and:

  • Performance analytics are provided
  • Customizable roles and permissions are granted
  • API access is granted
  • Priority support is provided
  • A dedicated Success Manager is available

Enterprise Plan (Negotiable)

It includes features from Advanced Plan, and:

  • A dedicated customer success manager is available
  • SLA and uptime guarantee
  • Enterprise-grade security and compliance
  • Custom onboarding and training
  • Custom services are provided

Features

Gorgias features: What can you do with it?

Shared Inbox

Gorgias provides a shared inbox that centralizes all customer inquiries from various channels into one convenient location.

This means your team can collaborate efficiently, eliminating the need to switch between different platforms or applications.

You can easily manage customer conversations, assign tickets, and provide timely responses, resulting in improved customer satisfaction.

Automation

Gorgias simplifies your support workflows by automating repetitive tasks. You can set up triggers and actions to handle common tasks automatically.

Automation frees up your team from tagging tickets, sending follow-up messages, or assigning tickets to specific agents based on predefined conditions, and enables them to focus on more complex customer inquiries.

Integration

Gorgias integrates with popular eCommerce platforms such as Shopify, Magento, and WooCommerce.

This integration allows you to access relevant customer information, order details, and order history directly within the helpdesk. So, you can provide personalized and contextually relevant support to the customers.

Omnichannel Support

Gorgias empowers businesses to deliver exceptional support across multiple channels. You can engage with customers through email, live chat, phone, and social media, or wherever they prefer to reach out.

This approach ensures a consistent customer experience and enables your team to provide prompt responses and resolutions.

Macros and Snippets

Gorgias makes it easy to handle repetitive inquiries with macros and snippets. Macros allow you to create predefined responses for common questions or issues, enabling your team to respond quickly and consistently

Snippets, on the other hand, let you insert frequently used phrases or paragraphs with just a few keystrokes, saving time and ensuring accuracy in your customer interactions.

Reporting and Analytics

Gorgias provides reporting and analytics capabilities that help you gain valuable insights into your support operations.

Track key metrics such as ticket volume, response times, resolution rates, and customer satisfaction scores.

These insights help you identify trends, optimize your support processes, and make data-driven decisions to continuously improve your customer support.

Collaboration Tools

Gorgias facilitates collaboration among your support team with features like internal notes, ticket assignments, and mentions.

You can leave internal notes to share important information or instructions, assign tickets to specific agents or teams, and mention team members to seek their input or assistance.

These collaboration tools foster teamwork and streamline communication within your support team.

Conclusion

Gorgias review: Why you should use it?

Gorgias is a robust help desk solution designed to meet the needs of small and medium-sized online stores using platforms like BigCommerce, Magento, and Shopify.

Its compatibility with various apps and reliable feature set makes it an ideal choice for optimizing customer service and boosting sales.

The automation feature of Gorgias helps you efficiently handle frequently asked questions and ensures prompt responses to customer inquiries.

But you should keep in mind that Gorgias only excels within the e-commerce realm and it may not be the best fit if you require functionalities beyond an e-commerce platform.

Gorgias offers affordable pricing plans for small businesses that are looking forward to enhancing their customer support. So, you should take the opportunity to test it and choose a plan that meets your specific needs.

FAQ

Frequently Asked Questions

How does Gorgias help with collaboration?

Gorgias offers collaboration tools like internal notes, ticket assignments, and mentions, allowing support teams to work together and communicate effectively for resolving customer inquiries.

Can Gorgias automate repetitive tasks?

Yes, Gorgias provides automation capabilities that allow businesses to automate common support tasks, such as tagging tickets, sending follow-up messages, and assigning tickets based on predefined rules, saving time and improving productivity.

Does Gorgias integrate with eCommerce platforms?

Yes! Gorgias integrates with popular eCommerce platforms like Shopify, Magento, and WooCommerce, providing access to customer information and order details directly within the helpdesk for efficient support.

Is Gorgias suitable for omnichannel support?

Yes, it is designed for omnichannel support, allowing you to handle customer inquiries across multiple channels, including email, live chat, phone, and social media, ensuring a consistent customer experience.

Gorgias Review – Pricing, Features with Pros and Cons
Gorgias Review – Pricing, Features with Pros and Cons

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