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Crazyegg

Crazyegg

Stop Guessing, Start Seeing: Understand Your Website Visitors.

#3 dans A/B Testing
2 min de lecture · Mis à jour 11/17/2025
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At a glance

Quick overview for Crazyegg: rating, pricing summary, key features, and highlights.

Avis Ciroapp

2.5
Powerful Insights, Complex Commitment.

Crazyegg offers essential user behavior visualization tools including heatmaps and recordings, backed by competitive A/B testing features starting at the Plus tier. We noted multiple, severe user complaints regarding automatic annual billing and recent failures in customer support quality. Overall, this is a strong feature set hampered significantly by poor business practices and reliability issues.

Avantages

  • Pro:Powerful features like Heatmaps, Scrollmaps, and Session Recordings.
  • Pro:Easy implementation and integration via Google Tag Manager (GTM).
  • Pro:Unlimited domains and team members included in all plans.
  • Pro:Competitive functionality compared to similar tools like HotJar.

Inconvénients

  • Con:Frequent user claims of deceptive default annual billing.
  • Con:Highly inconsistent and often dismissive customer support.
  • Con:App is reported as glitchy, with intermittent tracking failures.
  • Con:Cannot get a refund on the mandatory annual subscription.
Essai gratuit
Yes — 30 jours
Fourchette: $29–$599/month (billed annually)Free trial, Monthly subscription, Yearly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Crazyegg avis, prix, fonctionnalités, avantages et inconvénients

It's frustrating when you don't know why your website isn't performing well. It’s hard to fix problems when you can’t clearly see them. Crazy Egg helps you discover exactly why visitors aren't converting.

You can stop guessing and start seeing what truly drives visitor behavior. ✨

Qu’est-ce que Crazyegg ?

Crazy Egg is a powerful platform trusted by over 436,000 websites globally to truly understand their visitors. It moves beyond raw metrics by showing you how people interact with your site. Instead of complex, confusing navigation, you get simple clarity on visitor actions.

This platform offers multiple easy-to-use tools to visualize behavior, experiment, and get fast feedback directly from your audience. 💡

Crazyegg Fonctionnalités clés

✨ Visualizing Visitor Behavior

You don't need to guess why visitors are or aren't converting anymore. Crazy Egg lets you visualize behavior using powerful mapping tools. This allows you to stop focusing effort on content that users ignore.

The platform offers multiple visual tools to understand interaction. These include standard Heatmaps, Scrollmaps, and Confetti Maps. By observing these representations, you see exactly where visitors are interacting with your pages.

This clarity helps you focus your optimization efforts where they matter most. You can quickly identify content areas that perform well and those that cause sudden drop-offs.

✨ Understanding Real User Journeys

Gain deep insight into user friction and motivation by watching actual visitor sessions. Session Recordings allow you to see exactly how individual people navigate your site. This moves beyond aggregated data to show real user behavior.

When you view these recordings, you quickly understand what content motivates engagement. Conversely, you can immediately spot the elements or flows that are causing friction for users. Watching behavior turns complex observations into actionable steps for improvement.

💡 Simple, Powerful Experimentation

It’s easy to launch robust experiments that drive conversions regardless of your skill level. Crazy Egg provides the necessary tools for powerful A/B Testing. You can quickly learn how different website elements impact performance.

The platform also supports rapid deployment of new messaging or calls-to-action (CTAs). You can use Popup CTAs to deploy buttons, popups, or sticky bars on top of your existing pages. This capability gives you a convenient way to test new copy or design changes.

You can immediately see the click and conversion rates for each different CTA you implement.

✨ Direct Voice of Customer via Surveys

Get rapid feedback on exactly what visitors are looking for directly on your site. You deploy targeted Surveys right when the visitor is interacting with your content. This allows you to collect data at critical moments in the user journey.

You have the flexibility to design a custom question flow built just for your specific needs. If you need a faster solution, you can select from available pre-built options. For maximum speed, Crazy Egg offers a large library of over 50 survey templates.

This capability ensures you get timely and highly relevant feedback about your pages.

✨ Comprehensive Web Analytics

Crazy Egg transforms complex web data into simple, digestible reports. You get real-time traffic reporting without any confusing navigation or time-consuming configuration. All your metrics appear in one simple dashboard.

This analytical view covers essential metrics including Conversion Analytics and Errors Tracking. The platform supports your analysis with AI-automated insights. Further, you can easily export data tables to share or analyze externally.

✅ Easy Implementation and Collaboration

Getting started is simple, requiring the installation of just one single piece of code. You can integrate this code easily with popular tools like WordPress, Shopify, or Google Tag Manager. This allows you to maximize your current tech stack quickly.

Crazy Egg ensures data sharing is seamless and free for your organization. You get unlimited seats, meaning you can add and share data with all your team members without extra cost. Furthermore, you can analyze as many websites as you need, as the platform supports unlimited domains at no extra charge.

Cas d’usage

🛒 Discovering Friction Points in the Checkout Process

When visitors abandon your shopping cart, you need to know exactly why.

First, watch Session Recordings of users who exited right before purchase. This shows if a specific field or payment button is causing friction. Next, deploy a targeted Survey on that page asking about any problems encountered. This combination gives you both visual behavior and direct qualitative feedback, confirming the cause of the drop-off. You can quickly fix the issue and decrease cart abandonment.

🎯 Optimizing a Hero Section's Performance

You’re unsure if your main header image is distracting visitors from the key call to action (CTA). Use Heatmaps and Confetti Maps on your homepage. The Heatmap reveals exactly where users are clicking. If the image is hot but the CTA is cold, you know there’s an issue. The Confetti Map lets you filter clicks by traffic source, confirming if paid ads are driving users who interact differently.

Expected outcome: Confirmation on whether high-value content sections are meeting visitor expectations.

🚀 Deploying Rapid Promotional Experiments

You want to run a temporary sale promotion but cannot involve developers for a quick code change.

Approach: Use the powerful Popup CTA tool to launch a sticky bar promoting the offer immediately. Set up an A/B Test comparing the sticky bar against no promotion, or perhaps against a full-screen popup. Crazy Egg tracks the click and conversion rates of each version instantly. You learn which message drives the most conversions without touching your existing website code.

✅ Streamlining Analytics and Collaboration for the Entire Team

Different teams, like marketing and design, often struggle to share proprietary visitor data. Crazy Egg eliminates this problem through its easy structure. You install the platform using just one piece of code, even integrating easily with Shopify or WordPress.

Since you get unlimited seats and unlimited domains, everyone views the same Heatmaps and Conversion Analytics reports. Sharing clear, visual data across departments makes collaboration straightforward and effective.

📄 Identifying Content That Needs Major Revision

Your long-form blog posts are receiving traffic but not generating leads. You suspect users stop reading halfway down the page. Run a Scrollmap report on the article.

This visual tool immediately shows the precise point where visitor attention drops off significantly. You might discover key links or CTAs placed below a point only 20% of users reach. This visual evidence guides you to restructure the content, moving key actions higher up for improved performance.

🛠️ Fixing Unexpected Site Errors

You receive complaints about a broken page element, but you can’t replicate the issue efficiently. Crazy Egg includes Errors Tracking to monitor unexpected faults. When an error occurs, you can jump directly into the Session Recording of that user.

Watching the exact sequence of events leading to the error provides context traditional logging misses. This allows the development team to troubleshoot and fix bugs much faster.

Aperçu des tarifs pour Crazyegg

Fourchette de prix
$29–$599/month (billed annually)
Types de tarification
Free trial, Monthly subscription, Yearly subscription

Crazyegg utilizes annual billing across four tiered plans, starting at the equivalent of $29 per month for basic analysis and scaling up to $599 per month for large enterprises. All plans offer a risk-free 30-day trial so you can easily test the features that fit your needs.

Plans et tarifs

Starter

Mensuel$29
Annuel$348
50 Recordings /mo
  • 5,000 tracked pageviews /mo
  • 5 Heatmap reports
  • 6 months Recordings storage
  • Unlimited website domains
  • Unlimited team members
Start free 30-day trial

Plus

Mensuel$99
Annuel$1,188
1,000 Recordings /mo
  • 150,000 tracked pageviews /mo
  • 75 Heatmap reports
  • 2 years Recordings storage
  • Unlimited A/B Testing, CTAs & Conversion Tracking
  • Unlimited Errors Tracking
  • Priority support
Start free 30-day trial

Pro

Mensuel$249
Annuel$2,988
5,000 Recordings /mo
  • 500,000 tracked pageviews /mo
  • 100 Heatmap reports
  • 2 years Recordings storage
  • Unlimited A/B Testing, CTAs & Conversion Tracking
  • Priority support
Start free 30-day trial

Enterprise

Mensuel$599
Annuel$7,188
10,000 Recordings /mo
  • 1,000,000 tracked pageviews /mo
  • 200 Heatmap reports
  • 2 years Recordings storage
  • SAML Single Sign On
  • Onboarding & Training
  • Priority support
Start free 30-day trial

Crazyegg costs between $29 and $599 per month, billed annually, with four plans: Starter at $29/mo, Plus at $99/mo, Pro at $249/mo, and Enterprise at $599/mo.

All plans include unlimited website domains, unlimited team members, and powerful web analytics. Here's a closer look at what each subscription level offers, noting that all prices shown are based on annual billing.

Starter

Price: $29/month (Billed annually) Websites Supported: Unlimited Best For: Small projects or new users needing essential site behavior insights. Refund Policy: Not explicitly stated Other Features:

  • 5,000 tracked pageviews per month
  • 5 Heatmap reports
  • 50 Recordings per month
  • 6 months Recordings storage

If you are just beginning to visualize user behavior, the Starter plan is a great entry point. You get core functionality like heatmaps and recordings for a solid traffic volume. This option is perfect for individuals or small teams monitoring a single project or low-traffic sites.

Plus

Price: $99/month (Billed annually) Websites Supported: Unlimited Best For: Growing businesses requiring optimization tools beyond basic analytics. Refund Policy: Not explicitly stated Other Features:

  • 150,000 tracked pageviews per month
  • Unlimited A/B Testing, CTAs & Conversion Tracking
  • 2 years Recordings storage
  • Unlimited Errors Tracking
  • Priority support

The Plus plan is Crazyegg's first option to include powerful testing and tracking features. You gain access to A/B testing, conversion tracking, and generous capacity for recordings and heatmaps. Choose Plus if you're actively running optimization experiments and need reliable, detailed usage data for a growing site.

Pro

Price: $249/month (Billed annually) Websites Supported: Unlimited Best For: High-traffic websites and serious conversion rate optimization teams. Refund Policy: Not explicitly stated Other Features:

  • 500,000 tracked pageviews per month
  • 100 Heatmap reports
  • 5,000 Recordings per month
  • Unlimited A/B Testing, CTAs & Conversion Tracking

The Pro plan is labeled "Most Popular" for a reason—it provides a major jump in capacity. You receive five times the tracked pageviews of the Plus plan and five times the recordings allowance. This tier is an excellent choice for scaling businesses that require heavy, reliable data collection across their domain portfolio.

Enterprise

Price: $599/month (Billed annually) Websites Supported: Unlimited Best For: Large organizations needing maximum scale, security, and dedicated service. Refund Policy: Not explicitly stated Other Features:

  • 1,000,000 tracked pageviews per month
  • SAML Single Sign On
  • Onboarding & Training
  • 10,000 Recordings per month
  • Priority support

For very large operations, the Enterprise plan offers maximum tracked traffic and recordings along with premium support. Critically, it includes enterprise-level features like SAML Single Sign On and dedicated onboarding assistance. This is the ultimate solution for large corporations or agencies handling massive user volumes and requiring robust security.

Crazyegg invites users to start strong with a 30-day free trial on any of these four plans. Since all plans are billed annually, the trial is a great way to ensure the plan fits your long-term needs before committing. You should also note that Crazyegg guarantees "No overages, ever" on your subscription.

Avis des utilisateurs

Crazyegg’s user reception is sharply polarized, centered primarily around confusing billing practices and inconsistent customer support responsiveness. Many users praise the core product, noting that it provides solid functionality for visualizing user behavior and finding improvements in e-commerce performance.

Integration, especially via Google Tag Manager, is frequently highlighted as easy and efficient. However, recent sentiment focuses heavily on mandatory annual billing. Multiple users felt deceived, claiming the service defaults to expensive yearly contracts immediately after the free trial ends, often resulting in unexpected, large charges (often over $1,100).

Customer support has also become a major pain point. While older reviews praised support for being kind and understanding, even processing favorable refunds, recent feedback describes support as terrible, unprofessional, and dismissive.

Users reported agents lacked the technical knowledge needed to troubleshoot tracking issues or glitches within the app. 😡

Avis d’ailleurs

Kate R.
· Trustpilot · September 12, 2024
1.0 / 5

I tested this tool but barely used it at all. Now I was charged over $1100 for an annual subscription I never wanted or opted in for. This fraudulent behavior is ridiculous if they don't issue a refund.

M. P.
· Trustpilot · August 9, 2022
5.0 / 5

I was truly amazed by how responsive the support was. I forgot about my trial and was charged for the full year, according to the agreement. They contacted me and issued a refund, even though it was against their terms.

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Pourquoi utiliser Crazyegg ?

Ready to stop guessing and start launching effective experiments that drive conversions? Crazy Egg makes optimizing your website simple, collaborative, and highly effective. You gain the necessary insights to fix friction and elevate your performance.

  • Visualize Interactions: Use Heatmaps, Scrollmaps, and Confetti Maps to see exactly where visitors are clicking and dropping off. This helps you focus efforts on content that performs best.
  • Watch Real Behavior: Session Recordings allow you to watch actual visitors use your site. You quickly understand the friction points or content that motivates their engagement.
  • Deploy Simple A/B Tests: Launch robust experiments quickly, regardless of your skill level, to learn how different site elements can increase your conversion rates.
  • Get Quick Visitor Feedback: Utilize targeted Surveys, choosing from a library of 50+ templates, to ask visitors exactly what they're looking for right on your website.
  • Simplify Data Sharing: Enjoy unlimited seats and unlimited domains. This means you can share data across your entire team and analyze as many websites as you need without any extra charges. ✅
  • Easy Implementation: Setup is simple using just one piece of code. You can also integrate easily with popular tools like Google Tag Manager, Shopify, or WordPress.

If you manage one website or many, and need clear, visual data on visitor behavior, Crazy Egg is built for you. The platform simplifies complex web analytics, turning observations into actionable tests. Start your 30-day free trial today and discover what’s truly happening on your pages.

👉 Start your 30-day FREE trial • Cancel anytime.

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Foire aux questions

Does Crazy Egg charge per user or per usage?

Pricing is based on usage limits like tracked pageviews and monthly recordings. All plans, even the Starter tier, include unlimited website domains and unlimited team members at no extra cost.

Which types of integrations does Crazy Egg offer for easy installation?

Setup is simple using a single code snippet on your site. Crazy Egg also supports easy installation via popular integrations like Google Tag Manager, Shopify, and WordPress.

What happens if my website exceeds its tracked pageview limit?

Crazy Egg guarantees there will be no overages, ever. If your usage consistently exceeds your plan limits, you will need to contact sales or upgrade your annual subscription.

Can I get more recordings or heatmaps if I run out each month?

Yes. If you need more capacity than your current plan provides, you can contact the Sales team to purchase additional Heatmaps or Recordings as specific add-ons.

Is A/B testing included in the basic Starter plan?

No, A/B Testing is not included in the Starter plan. Unlimited A/B Testing, CTAs, and Conversion Tracking features begin with the Plus plan and continue through higher tiers.

How long are session recordings stored for different plans?

The duration varies significantly by plan. The Starter plan stores recordings for six months. All other plans (Plus, Pro, and Enterprise) store recordings for a generous two years.

What kind of customer support is provided for basic accounts?

Priority support is included only with Plus, Pro, and Enterprise accounts. The level of support provided for the basic Starter plan is not explicitly stated on the official site.

Is there training or onboarding assistance available?

Dedicated onboarding and training services are only included for customers who subscribe to the Enterprise plan. These services are not listed as features for the lower subscription tiers.

What is the policy for cancellation and obtaining a refund?

You can cancel your subscription at any time. However, since all plans are billed annually, the site does not explicitly state a refund policy for charges processed after the 30-day free trial ends.

How does the 30-day free trial work?

The risk-free 30-day trial is available for all four Crazy Egg usage plans. You can use this trial period to test features and confirm the plan fits your needs before the mandatory annual billing begins.

Which plan is best suited for high-volume traffic websites?

The Pro plan is labeled 'Most Popular' and is designed for high-traffic websites, supporting up to 500,000 tracked pageviews monthly. Enterprise supports up to 1,000,000 pageviews monthly.

Does Crazy Egg provide enterprise-level security features?

Yes, but only in the highest tier. SAML Single Sign On (SSO) is one of the security features included exclusively with the Enterprise plan.

Is the platform available in languages other than English?

Not explicitly stated on the official site. Check with Crazy Egg support if you require localized language support or regional data storage.

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