Big Cartel vs BigCommerce
Big Cartel and BigCommerce share a name but target totally different sellers. Big Cartel is a simple haven for creative beginners seeking zero commission. BigCommerce is built for serious volume, scalability, and enterprise-level features. Your choice depends entirely on your product capacity needs and budget.
Vente simple pour les débutants créatifs
Big Cartel excelle en tant que plateforme simple et sans commission, spécifiquement conçue pour les artistes indépendants ayant besoin d'un démarrage facile. Nous trouvons que le forfait gratuit généreux est parfait pour tester le terrain, mais les limites de fonctionnalités avancées et les problèmes signalés concernant les temps de réponse du support rendent l'évolution difficile. Dans l'ensemble, c'est un excellent choix abordable pour les amateurs ou les nouveaux vendeurs qui privilégient la simplicité à une fonctionnalité complexe.
Avantages
- Le forfait Or, gratuit de façon permanente, est disponible pour les débutants (0 $).
- Aucune commission sur les ventes (0 % de frais de transaction).
- Simple, intuitif et facile à configurer pour ceux qui ne codent pas.
- Conçu spécifiquement pour les artistes et créateurs indépendants.
Inconvénients
- Fonctionnalités de la plateforme limitées, surtout pour la mise à l'échelle (max. 500 produits).
- Les délais de réponse du support client peuvent être extrêmement lents, prenant parfois des heures.
- Les utilisateurs signalent une instabilité et des bugs récents de la plateforme.
- Les forfaits payants sont considérés comme offrant une valeur élevée pour l'ensemble de fonctionnalités de base fourni.
Des outils robustes rencontrent une déconnexion du service client.
Nous observons que BigCommerce met fortement l'accent sur les outils d'entreprise de haut niveau, tels que les frais de transaction garantis à 0 % et une infrastructure robuste pour l'évolutivité. Cependant, les avis des utilisateurs décrivent des problèmes de service graves, notamment des pannes de serveur inattendues et un support client profondément non réactif, même pour les utilisateurs prioritaires. Dans l'ensemble, BigCommerce offre des capacités techniques impressionnantes qui sont malheureusement compromises par une stabilité incohérente et une mauvaise expérience client.
Avantages
- 0 % de frais de transaction garantis sur le forfait Enterprise.
- Haute fiabilité avec 99,99 % de temps de fonctionnement signalé.
- Processus de paiement en une seule page optimisé, le meilleur de l'industrie, disponible.
- Thèmes personnalisables, non génériques, par rapport aux concurrents.
Inconvénients
- Le service client est fréquemment signalé comme inutile, inexistant ou indifférent.
- Des utilisateurs spécifiques mentionnent des pannes de serveur importantes et inattendues (par exemple, des pannes de 25 heures).
- L'infrastructure de la plateforme (CMS, système de blog) est réputée pour ses difficultés avec le référencement (SEO) et la mise en forme.
- Les fonctionnalités essentielles comme les filtres de produits sont verrouillées derrière des forfaits de niveau supérieur.
À propos deBig Cartel
Big Cartel est une plateforme facile à utiliser conçue pour aider les créatifs à transformer leur passion en profit. C'est là que les auto-entrepreneurs deviennent professionnels.
Cette solution s'adresse aux artistes indépendants, groupes, et créateurs de tous types. Son public diversifié comprend des peintres, des bijoutiers, des designers, des imprimeurs et des photographes.
L'objectif est simple : vous donner les outils nécessaires pour vendre vos articles et faire grandir votre boutique. Vous garderez une plus grande partie de ce que vous gagnez grâce à des prix clairs et sans frais cachés.
À propos deBigCommerce
BigCommerce Essentials est une plateforme de commerce électronique de premier plan conçue spécifiquement pour les entreprises en croissance rapide, y compris les opérations à fort volume et les PME B2B. Elle fonctionne comme une plateforme haute performance qui évolue réellement avec vous. La flexibilité intégrée signifie que vous avez la liberté de personnaliser votre boutique et d'économiser de l'argent en même temps. Vous obtenez des fonctionnalités robustes qui assurent un fonctionnement efficace, vous permettant de vous concentrer sur le développement de votre marque et l'attraction de plus d'acheteurs. ✅
Points forts
Comparaison des fonctionnalités
Features Overview
Nous mettons en évidence les principales différences et désignons un gagnant pour chaque fonctionnalité.
Target Seller
Big Cartel is for artists; BigCommerce is built for the global retailer.
Big Cartel is designed specifically for independent artists, bands, and makers. The platform prioritizes easy maintenance and simple transactions. BigCommerce targets fast-growing brands, high-volume SMBs, and enterprise operations. It is architected for complex needs like B2B sales. If simplicity is your goal, Big Cartel excels. If vast customization and scaling are necessary, BigCommerce is required. Big Cartel lets creative people focus on their craft; BigCommerce lets businesses focus on massive market expansion.
Product Limits
Big Cartel is capped at 500 products; BigCommerce supports mass inventory.
The highest Big Cartel plan, Diamond, limits stores to a hard max of only 500 product listings. There are no unlimited options for products. BigCommerce is designed for scale and manages high volume across multiple sites easily. It does not state specific product capacity limitations. If your inventory exceeds 500 SKUs or will soon, Big Cartel is simply not viable for your business model. BigCommerce is the clear architectural winner for businesses managing thousands of products and needing room to grow indefinitely.
Transaction Fees
Big Cartel never charges commission; BigCommerce guarantees zero excessive fees.
Big Cartel provides straightforward pricing with 0% commission or transaction fees on sales. You just pay the flat monthly subscription. BigCommerce Enterprise guarantees 0% additional platform transaction fees, even with 55+ payment providers. Essentials pricing is less transparent regarding fees. Big Cartel’s model is perfect for hobbyists maximizing profit on low volume. You keep more of what you earn. BigCommerce allows high-volume enterprises to negotiate lower rates with third-party providers without platform penalties.
Ease of Use
Big Cartel offers remarkably fast setup; BigCommerce has deep, flexible design tools.
Big Cartel boasts a simple, intuitive four-step process for getting your shop launched fast. Artists can use customizable templates without coding. BigCommerce provides a powerful drag-and-drop Page Builder for a highly customized storefront. This deep control means a steeper initial learning curve. New sellers who want to launch today should choose the simplicity of Big Cartel. BigCommerce requires more technical effort but results in a more professional, high-end, and custom-branded website.
Uptime and Reliability
BigCommerce guarantees high uptime; Big Cartel users report platform instability.
Big Cartel users have reported recent platform instability and various significant bugs. The platform does not publicly guarantee specific uptime percentages. BigCommerce reports best-in-class 99.99% uptime and 100% uptime during Cyber Week for ten years. This is serious stability. For mission-critical e-commerce, BigCommerce’s enterprise-level infrastructure is the safer choice. Big Cartel must improve its platform stability if it wants to retain scaling customers during peak sales periods.
Customer Support
BigCommerce offers 24/7 access; Big Cartel promises human help, but it's slow.
Big Cartel promises support from 'real human beings, not chatbots.' However, users frequently complain about slow response times, sometimes waiting hours. BigCommerce provides reliable 24/7 live, US-based support for Essentials users. Enterprise clients receive dedicated priority support and expert coaching. User reviews suggest that BigCommerce support is often unresponsive or unhelpful despite 24/7 availability. Big Cartel provides lower capacity, but the quality of help is preferred by those who receive it, making this a difficult choice.
Advanced Features
BigCommerce dominates B2B and multi-site tools; Big Cartel is heavily limited.
Big Cartel’s tools for growth primarily include discounts, promos, and basic abandoned cart recovery (Diamond users). BigCommerce features Multi-Storefront management from a single backend for complex brands. It offers B2B tools like fixed customer groups and wholesale features. Only BigCommerce allows you to run multiple websites or brands from one centralized operational system. If global expansion or complex sales models are necessary, BigCommerce provides the essential architecture you will require.
Pricing Transparency
Big Cartel is fully transparent; BigCommerce requires consulting sales for costs.
Big Cartel offers extreme pricing clarity: $0, $15, or $30 per month, with annual savings of 20%. No hidden fees exist. BigCommerce uses a custom quote model for its Enterprise plan, making the cost immediately opaque. Essentials pricing is also not explicitly stated. Beginning artists appreciate Big Cartel’s fixed costs, which helps them budget easily and avoid costly surprises. BigCommerce’s custom pricing reflects the necessity of tailoring solutions for large, complex operations and specific feature sets.
Notre verdict
This comparison is strictly about capacity versus simplicity; Big Cartel and BigCommerce serve different merchants. Big Cartel is the low-cost champion for artists requiring simple, commission-free sales. BigCommerce is the infrastructure needed for serious enterprise-level volume and scalability. Big Cartel’s superpower is its accessible simplicity and generous, transparent pricing structure. You can launch your shop perfectly using the permanent, free Gold plan instantly. Artists appreciate Big Cartel’s intuitive setup and the guarantee of 0% transaction fees on every sale. BigCommerce’s superpower is its enterprise-grade architecture and robust growth ceiling. BigCommerce guarantees best-in-class 99.99% uptime during business-critical sales periods. It offers essential features like Multi-Storefront management and powerful B2B functionality that small shops desperately lack. The deciding factor should be your absolute maximum inventory size and profit margin needs. If you will ever exceed 500 products, choose BigCommerce for its superior scalability. If keeping costs low and complexity minimal is key, Big Cartel provides clear value and cost transparency. Final Verdict: Choose Big Cartel if you are an artist who sells under 500 items and needs to keep setup simple. Choose BigCommerce if you are a fast-moving retailer requiring B2B architecture, multi-site management, and guaranteed stability for high-volume transactions.
Questions fréquemment posées
Which is better for independent artists: Big Cartel or BigCommerce?
Big Cartel is explicitly designed for independent artists, makers, and bands. It offers a permanent free plan and zero transaction fees on all sales. BigCommerce is significantly over-featured and too expensive for typical artists.
Does Big Cartel limit the number of products I can sell?
Yes, Big Cartel strictly limits you to a maximum of 500 unique product listings on its Diamond plan. If you need more inventory, BigCommerce is the required platform for scalability.
Is BigCommerce more reliable than Big Cartel for high traffic?
BigCommerce guarantees 99.99% uptime and maintained 100% uptime during Cyber Week for 10 years. Big Cartel does not provide an uptime guarantee, and users report recent stability issues.
What are the transaction fees for Big Cartel versus BigCommerce?
Big Cartel charges 0% commission on sales across all plans; you only pay the monthly fee. BigCommerce Enterprise guarantees 0% additional platform fees, but you still pay the third-party payment gateway cost.
Can Big Cartel manage multi-store operations like BigCommerce?
No, Big Cartel does not support multi-store management. BigCommerce offers a Multi-Storefront feature, allowing you to manage several distinct websites from one single backend.
Is BigCommerce worth the extra cost over Big Cartel?
BigCommerce is worth the cost only if you need advanced features like B2B tools, multi-site management, or guaranteed uptime. If you sell under 500 products, Big Cartel provides better value and simplicity.
Prêt à choisir ?
Chaque outil a ses forces. Choisissez selon vos besoins.