CX Genie vs Chatbot

The main difference between CX Genie and Chatbot is that Chatbot offers a free trial for 14 days but CX Genie does not offer this.

In this versus, we compare CX Genie vs Chatbot in-depth to help you choose one of them. If you want to know more details, we recommend you to read our CX Genie review and Chatbot review.

However, you can also directly find the Best Chatbot Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.

Here is what we will talk about in the rest of this article:

Quick overview

CX Genie vs Chatbot at a Glance

To make your choice quick and efficient, here is a short summary about our comparison of Chatbot vs CX Genie. Find out their ratings, features, prices and then discover the winner of the versus.

Pros and Cons comparison

9
CX Genie Review, Pricing, Features, Pros and Cons

CX Genie Review, Pricing, Features, Pros and Cons

In this CX Genie review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9
Customer support
9
Value for money
8.9
Ease of use
9
Features
9.2
PROS:
  • No coding required
  • Easy integration
  • 24/7 automated customer service
  • API access
  • Customization options
CONS:
  • Limited customization options
  • Quite expensive
9.3
Chatbot Review – AI chatbot software for your website

Chatbot Review – AI chatbot software for your website

In this Chatbot review, you’ll find more information about its features, pricing, pros and cons and why you should …
Average Score 9.3
Customer support
9.1
Value for money
9.3
Ease of use
9.4
Features
9.3
PROS:
  • Automation Efficiency
  • 24/7 Availability
  • Personalized Experiences
  • Cost Savings
  • Scalability
CONS:
  • Lack of Human Touch
  • Limited Contextual Understanding

Specifications comparison

DetailsCX GenieChatbot
FeaturesAPI Access / Analytics and Reporting / Audit logs / Chatbot / Documents for AI Knowledge (Files / FAQs / Articles / URLs) / Hybrid chat mode / Mobile app / Team accessAPI Integration / Continuous Learning / Customizable Chat Widget / Integration with CRM Systems / Machine Learning and AI Capabilities / No-Code Chatbot Builder / Personalization and Customer Experience / Sentiment Analysis / Templates for Efficiency / Testing Tool / Voice Chat Support
Best suited forSmall businesses, Mid size businesses, Large enterprisesFreelancers, Small businesses, Mid size businesses, Large enterprises
Website languagesEnglishEnglish
Website URLVisit official websiteVisit official website
Support linkSupport pageSupport page
Support emailcontact@chatbot.com
Live chatYesYes
Company address18 Sin Ming Lane , #07-13, Midview City, 573960, SGBoston, Massachusetts
Year founded20232017

Pricing comparison

Compare the price between CX Genie vs Chatbot

Find out which software has the best valuable pricing, which one offers a free trial and money back guarantee.

Pricing comparisonCX GenieChatbot
Pricing rangeFrom $14.99 to $24.99 per monthFrom $52 to $424 per month
Pricing typesAnnual subscription / Monthly subscriptionAnnual subscription / Monthly subscription
Free planYesYes
Free trialNoYes, 14 days
Money back guaranteeNoNo
Pricing page linkSee plansSee plans

CX Genie Pricing details

CX Genie’s pricing structure is designed to cater to businesses of all sizes, offering flexible options that scale with your needs. Starting with a free Basic plan, users can upgrade to Premium at $14.99/month or Pro at $24.99/month, unlocking more advanced features like API access and increased conversation limits.

For larger enterprises requiring custom solutions, the Enterprise plan offers tailored pricing to meet specific operational demands.

CX Genie pricing

Basic (Free Plan)

  • Price : $0/month
  • Conversations : 1,000 conversations per month
  • Documents for AI Knowledge : 3 (e.g., files, FAQs, articles, URLs)
  • Team Members : 1
  • Chatbots : 1
  • Channel Integrations : Not available
  • Best For : Beginners or small businesses starting with basic chatbot features.

Premium Plan

  • Price : $14.99/month
  • Conversations: 5,000 conversations per month
  • Documents for AI Knowledge : 50
  • Team Members : Up to 5
  • Chatbots : Unlimited
  • Channel Integrations : Not all channels available
  • Support : Premium support included
  • Best For : Small to mid-sized businesses handling around 30 customer requests daily, needing more chatbots and higher conversation capacity.

Pro Plan

  • Price : $24.99/month
  • Conversations : 30,000 conversations per month
  • Documents for AI Knowledge : Unlimited
  • Team Members : Up to 30
  • API Access : Full API access for custom integrations
  • Channel Integrations : All available channels
  • Support : Premium support included
  • Best For : Businesses with larger customer support operations, typically managing around 200 requests per day, and those needing advanced features like API access.

Enterprise Plan

  • Price : Custom (contact for details)
  • Conversations : More than 30,000 per month
  • Team Members : More than 30
  • Customization : Custom AI training model, SAML SSO, audit logs
  • Support : 24/7 ticket and live support
  • Best For : Large enterprises requiring custom solutions, higher conversation limits, advanced security features, and round-the-clock support.

Chatbot Pricing details

ChatBot offers a range of pricing plans to accommodate businesses of various sizes and requirements. The Starter plan, priced at $52 per month, is designed for small companies looking to implement chatbot capabilities.

It provides essential features and support to get started with automating customer interactions. The Team plan, available at $142 per month, offers additional functionalities and is suitable for businesses with a dedicated support team.

For larger enterprises with more advanced needs, the Business plan, priced at $424 per month, provides comprehensive features to enhance customer service operations. ChatBot also offers an Enterprise plan with a fixed-price contract and annual billing, catering to businesses with specific requirements and offering tailored solutions.

With its flexible pricing options, ChatBot ensures that businesses can choose a plan that aligns with their budget and provides the desired level of functionality and support.

Chatbot pricing

Starter (Small companies $52/mo)

  • 1 active chatbot
  • 1,000 valid chats/mo
  • 7-day training history
  • Basic reporting
  • Data security
  • Unlimited number of stories
  • All integrations

Team ($142/mo)

  • 5 chatbots are active
  • 5,000 active conversations monthly
  • Collaboration within the team Version History
  • There are countless stories
  • Unrestricted training records
  • Superior Reporting
  • Actions of the data security buttons

Business ($424/mo)

  • Unlimited training history
  • Version History
  • Button actions
  • 25,000 valid chats/mo
  • All integrations
  • Team collaboration
  • Unlimited active chatbots
  • Unlimited number of stories
  • Advanced Reporting
  • Data security

Enterprise (Fixed-price with annual billing)

  • Unlimited number of stories
  • Advanced Reporting
  • Version History
  • Data security
  • Chatbot maintenance
  • Dedicated acc. manager
  • Unlimited active chatbots
  • Custom chat package
  • Premium customer support
  • Team collaboration
  • Security assistance
  • Unlimited training history
  • All integrations
  • Button actions
  • Personal onboarding
  • Chatbot building services
  • Custom integrations

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