The main difference between CX Genie and SurveySparrow is that CX Genie is relatively cheaper than SurveySparrow.
In this versus, we compare CX Genie vs SurveySparrow in-depth to help you choose one of them. If you want to know more details, we recommend you to read our CX Genie review and SurveySparrow review.
However, you can also directly find the Best Chatbot Software, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Here is what we will talk about in the rest of this article:
To make your choice quick and efficient, here is a short summary about our comparison of SurveySparrow vs CX Genie. Find out their ratings, features, prices and then discover the winner of the versus.
CX Genie’s pricing structure is designed to cater to businesses of all sizes, offering flexible options that scale with your needs. Starting with a free Basic plan, users can upgrade to Premium at $14.99/month or Pro at $24.99/month, unlocking more advanced features like API access and increased conversation limits.
For larger enterprises requiring custom solutions, the Enterprise plan offers tailored pricing to meet specific operational demands.
Basic (Free Plan)
Price : $0/month
Conversations : 1,000 conversations per month
Documents for AI Knowledge : 3 (e.g., files, FAQs, articles, URLs)
Team Members : 1
Chatbots : 1
Channel Integrations : Not available
Best For : Beginners or small businesses starting with basic chatbot features.
Premium Plan
Price : $14.99/month
Conversations: 5,000 conversations per month
Documents for AI Knowledge : 50
Team Members : Up to 5
Chatbots : Unlimited
Channel Integrations : Not all channels available
Support : Premium support included
Best For : Small to mid-sized businesses handling around 30 customer requests daily, needing more chatbots and higher conversation capacity.
Pro Plan
Price : $24.99/month
Conversations : 30,000 conversations per month
Documents for AI Knowledge : Unlimited
Team Members : Up to 30
API Access : Full API access for custom integrations
Channel Integrations : All available channels
Support : Premium support included
Best For : Businesses with larger customer support operations, typically managing around 200 requests per day, and those needing advanced features like API access.
Enterprise Plan
Price : Custom (contact for details)
Conversations : More than 30,000 per month
Team Members : More than 30
Customization : Custom AI training model, SAML SSO, audit logs
Support : 24/7 ticket and live support
Best For : Large enterprises requiring custom solutions, higher conversation limits, advanced security features, and round-the-clock support.
SurveySparrow offers a range of pricing plans to fulfill different needs of businesses.
First of all, it offers a Forever Free Plan. This plan is suitable for those who are either a start-up with no huge investment or those who want to try out the platform before subscribing to any paid plan.
Then there is the Basic Plan. This plan is suitable for individuals and small teams starting with surveys. It offers essential features at an affordable price point.
Then there is the Essentials Plan, designed for growing teams that require more advanced features such as logic branching and customization options. It provides a balance between affordability and functionality.
Then there is the Business Plan, which is ideal for organizations that require advanced survey capabilities and automation. It offers features like white labeling, advanced reporting, and integrations to streamline survey processes.
The last plan is the Enterprise Plan, it is designed for large-scale enterprises with complex survey needs. It provides a high level of customization, dedicated support, and enterprise-grade security.
Each pricing plan of SurveySparrow comes with its own set of features and limitations, allowing you to choose the plan that aligns best with your requirements and budget.
It doesn’t matter whether you are an individual, a growing team, or a large organization, SurveySparrow offers scalable options to ensure you have the right tools for collecting feedback and insights.
Forever Free Plan ($0 USD/Month)
It offers:
50 responses per month
You can make 3 Active Surveys
Provides up to 10 Questions Per Survey
Provides both Classic & Chat Surveys
Self Notifications are enabled
Custom Reports Filter are provided
You can Share surveys Via Link, Embed, QR Code, Email
Receive Response Notifications
Embedded Survey are provided
Zapier Integration is added
Basic Plan ($19 USD/ Month)
It includes all features from the Forever Free plan, plus:
You can accept payments
Can receive file uploads of sizes up to 1 GB
Validation by Phone Number is added
Survey Scheduling
You can Share surveys via Teams
Responses Overview
Data can be exported in different formats (CSV, PDF, XLS)
Google Sheets Integration is added
Google Analytics Integration is added
Essentials Plan ($49 USD/ Month)
It has all the features of the Basic Plan, plus:
File upload size is increased to 2GB
Multiple Thank You Pages are added
You can redirect the audience on completion
Signature Questions are provided
Default Workflows is provided
Allows Sharing Via social media & Email Embed
You can Schedule reports
Removes SurveySparrow Branding
Slack integration is added
Excel Online Integration is added
Business Plan ($99 USD/ Month)
It includes everything from the Essentials Plan, plus:
Date Validations are added
Audio Input Questions are included
Custom workflows are provided
Auto-translate multi-lingual Surveys
Smart Contact List
You can Add your business Logo To Reports
24/5 Email & Chat Support is provided
Zendesk, Intercom, Shopify Integration is added
Enterprise Plan (Negotiable)
It includes all features from the Business plan, plus:
