Toggl presents a highly split user experience, reflected in its current poor Trustpilot rating of 2.3. While many satisfied, long-term users praise the generous free tier, multi-platform accessibility, and simplicity for basic needs, recent feedback highlights significant reliability and support failures.
Current users report severe product deterioration, including a laggy UI, bugs, lost entries, and race conditions that mess up data 📉. The most consistent critical issue involves customer support, which users describe as non-responsive, sending generic emails, or being impossible to reach.
Several reviewers noted that support ignored multiple requests to delete personal data. Furthermore, some users reported unpleasant sales tactics harassing those on the free plan.
For freelancers managing finances, one key missing feature is the ability to mark time entries as billed/unbilled, making complex financial tracking difficult. Overall, while the core functionality is praised when it works, reliability and support issues create major concerns.
