If I add new members to a paid plan mid-cycle, how are the charges calculated?
When you add a new member, the additional cost is prorated immediately based on the remaining time in your current billing cycle. You will receive an invoice for these prorated charges on your chosen payment method that day.
What happens if I remove a paid member from my workspace before the billing cycle renews?
You will not receive a credit for the removed member during that cycle. Instead, you retain the paid seat until your next renewal, allowing you to swap in a different user without extra cost.
What is the official refund policy for Notion subscriptions?
You can request a full refund within three days of signing up for monthly billing or within 30 days of signing up for annual billing. Customers in regions like the EU or UK may have mandatory refund policies extending this period to 14 days for monthly plans.
Are guests charged the same per-seat rate as full members?
No. Guests invited to specific pages in your workspace are always free of charge. They cannot, however, see all team pages or global workspace resources.
How are integrations categorized across the different plan levels?
The Free plan includes 'Basic integrations' like Slack and Google Drive. The Plus plan introduces 'Premium integrations.' The Enterprise plan provides 'Advanced integrations' for comprehensive connectivity.
How does Notion AI protect my data, and is my content used for model training?
Notion follows standard data protection practices, ensuring your data is encrypted and private. Your data is not used to train Notion's AI models unless you explicitly opt in to share it.
Which plan provides the strongest security and compliance features like SCIM or Audit Logs?
The Business plan includes comprehensive security features like the Audit log and Advanced Security controls. The Enterprise plan adds SCIM user provisioning, DLP/SIEM integrations, and zero data retention for Notion AI usage.
What are the key limitations of the Free plan regarding file uploads and collaboration?
File uploads are limited to 5MB per file, unlike paid plans which offer unlimited uploads up to 5GB each. Also, teams using the Free plan have a limited number of collaborative blocks available before requiring an upgrade.
Does Notion offer a dedicated free trial for business teams, or just the free individual plan?
While individuals can use the robust free plan indefinitely, Notion also offers a 'limited trial for teams' to test collaborative features before committing to a paid subscription.
What happens to my account access if my payment fails repeatedly?
Notion will notify you after each failed payment and will retry up to eight times within a month. If payment still fails, your workspace will eventually be restricted or fully downgraded to the Free plan.
How do I cancel my monthly or annual subscription?
Subscriptions auto-renew until cancelled. You can cancel by navigating to Settings in the desktop app, selecting Billing, and then choosing Change Plan. You retain access to paid features until the end of that billing cycle.
Which plans include a dedicated Customer Success Manager for support?
The Customer Success Manager resource is exclusively included as a feature starting at the Enterprise tier. This plan also receives 'Premium support' tailored for specialized needs.
Is there a special academic discount available for students and educators?
Yes, Notion offers the Plus plan for free to students and educators. Signing up with a valid school email grants access to features like unlimited file uploads and extended page history.
What is the difference between basic and workspace analytics?
Basic analytics (Free/Plus) show page viewers and views over time. Workspace analytics (Enterprise only) includes user-level data, analytics on all workspace content, and search behavior visibility across the organization.
