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Sucuri

Sucuri

Reliable website security and guaranteed malware removal.

#1 dans Website Security
2 min read · Updated 11/17/2025
Sucuri homepage screenshot

At a glance

Quick overview for Sucuri: rating, pricing summary, key features, and highlights.

Ciroapp review

3.2
Guaranteed Security, Risky Support.

We find Sucuri offers powerful malware removal guarantees and high-speed firewall protection through its integrated CDN. However, external feedback dramatically highlights frequent, unacceptable delays in customer support and service activation failures. Overall, its strong technology is often undermined by core reliability issues.

Pros

  • Pro:Guaranteed malware cleanup and robust site hardening.
  • Pro:Powerful Web Application Firewall (WAF) blocks incoming attacks.
  • Pro:Built-in CDN significantly improves site performance and speed.
  • Pro:Annual Platform plans include defined cleanup response SLAs (6 to 30 hours).

Cons

  • Con:Customer support is highly inconsistent and often unresponsive.
  • Con:Live chat is generally reported as useless for actual assistance.
  • Con:Some users report technical difficulty during firewall activation and setup.
  • Con:The UI is reported as slow and occasionally requires frustrating, constant logins.
Money-back guarantee
Yes — 30 days
Range: $9.99/month – $999.98/yearMonthly subscription, Yearly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Sucuri review, pricing, features, pros & cons

Is the thought of a website hack keeping you up at night? Dealing with constant security threats can be frustrating and costly. ✨ Sucuri helps fix that.

They offer a strong cloud-based security platform paired with expert analysts. You get quick malware removal and robust protection, 24/7. This restores your peace of mind and secures your website.

What is Sucuri?

Sucuri is a comprehensive, cloud-based platform designed for robust and reliable website security. It’s built for everyone, from small bloggers and web professionals to large enterprise organizations. This solution blends advanced technology, like their powerful Web Application Firewall (WAF), with dedicated human support.

It’s essentially a security team extension for your business. You can regain control and focus, knowing dedicated analysts provide coverage around the clock. ✅

Sucuri Key Features

✨ Guaranteed Malware Removal and Site Restoration

If your site is already compromised, we focus on quick and complete restoration. Our expert analysts work diligently to clean up infected files, ensuring your website gets back online fast. You receive unlimited malware cleanups along with full 24/7 support throughout this process.

We confidently back our work with a strong promise. Sucuri offers a 30-day money-back guarantee specifically on repairing and restoring hacked websites. This ensures you regain security and focus without financial risk.

✨ Advanced Cloud Protection with WAF

Sucuri utilizes a powerful, cloud-based security platform for continuous defense. This robust system includes an advanced Web Application Firewall, commonly known as a WAF. The WAF protects your site by inspecting incoming traffic before it ever reaches your server.

This technology stops hackers, malicious bots, and various threats in their tracks. It is specifically designed to provide unlimited protection against large-scale DDoS attacks and continuous, sophisticated hacking attempts. The WAF creates an effective security perimeter for your website.

🚀 Superior Performance Through CDN Optimization 🚀

Security should enhance your website’s performance, not detract from it. Sucuri provides a highly optimized Content Delivery Network (CDN) coupled with efficient website caching. This infrastructure is built for speed and reliability, globally distributing your site content.

By routing traffic through this optimized network, we significantly enhance page speeds for your visitors. Websites using our CDN typically experience an average increase in speeds of 60% or more.

✨ 24/7/365 Expert Security Analysis

You gain access to talented security analysts available around the clock, every day of the year. This dedicated support team acts as a professional extension of your own technical staff. You can focus on your business goals knowing experts are handling the security complexities.

Whether you need help with onboarding or require advanced ticket support, trained representatives are ready to assist. You will never have to worry about dealing with a complex security incident alone.

✨ Continuous Monitoring and Visibility

We maintain continuous security monitoring using robust scanning tools. These tools actively scan your site for malware, current hacks, and any changes in your blacklist status. This process ensures potential issues are identified quickly.

You gain essential visibility into the security health of your site 24/7. Monitoring provides timely alerts and detailed daily updates tailored specifically to your website. This ongoing analysis helps you quickly address any emerging security vulnerabilities.

✨ Flexible and Easy Setup Options

Getting securely onboarded is a straightforward process designed for maximum simplicity. You can choose to follow the DIY process using a step-by-step dashboard guide. Alternatively, you can work directly with a team member for personalized assistance.

Sucuri also fosters security knowledge through its Security Resource Center. This center offers DIY guides, technical articles, and email courses. These resources help users stay informed about current security threats and best practices.

Use Cases

🛠️ Restoring Your Hacked Website Quickly

Imagine your small business site is suddenly infected overnight. Downtime means losing potential sales and damaging customer trust. Sucuri’s core promise is guaranteed, unlimited malware cleanup when you need it most. Expert security analysts quickly engage once a problem is detected. They work around the clock to remove all malware and repair the damage completely.

Depending on your plan, resolution times are fast. The Business Platform promises a response within just six hours, minimizing your disruption significantly. This restores your site’s integrity and gives you back crucial peace of mind.

🛡️ Stopping Attacks Before They Start

Hackers and bad bots constantly try to exploit web vulnerabilities. Sucuri’s cloud-based Web Application Firewall (WAF) works as a powerful defense shield. It analyzes incoming traffic in real-time, blocking malicious attempts like DDoS attacks instantly.

This continuous protection means unwanted traffic never reaches your actual web server. This superior defense ensures your site remains available and safe during cyber threats. You can focus on running your business instead of fighting hackers.

🧑‍💻 Scaling Security for Your Agency Clients

If you are a web professional or freelancer, you manage various client websites. You need comprehensive security that scales reliably for multiple sites. The Junior Dev plan specifically covers two to five websites and ensures quick 12-hour cleanup SLAs.

This structure means you have immediate access to trained representatives and guaranteed malware protection across your portfolio. Sucuri operates as an essential extension of your agency’s technical staff. You deliver high-level security without having to hire an internal team.

🚀 Boosting Site Speed for Better User Experience

Slow websites frustrate visitors and hurt your search rankings. A faster site delivers a better user experience and increases conversions. Sucuri uses a highly optimized Content Delivery Network (CDN) to address performance issues.

Integrating the CDN automatically improves your page speeds. Websites utilizing this feature see their speeds increase by 60% or more on average. You don’t just get security; you get superior performance engineered into the platform.

👀 Gaining 24/7 Security Visibility

Staying ahead of vulnerabilities requires constant monitoring. You shouldn’t have to wonder if your site is being scanned correctly. Sucuri provides robust scanning tools that check for malware, hacks, and blacklist status continuously.

These frequent checks are complemented by tailored daily updates and alerts sent directly to you. This ongoing visibility allows you to address potential issues promptly. The dedicated analysts are available 24/7/365, making security management proactive and stress-free.

✅ Ensuring Quick Recovery for Critical Sites

For high-stakes websites, every moment of downtime is extremely costly. You need the fastest possible response time when a security incident occurs. The Business Platform is designed exactly for this rapid vulnerability detection and recovery.

Problem:

  • Your critical e-commerce site is flagging a suspicious infection.

Approach:

  • Sucuri provides site scans every 30 minutes and guarantees cleanup response within 6 hours. This is the fastest SLA available.

Expected outcome:

  • Your site is repaired swiftly, and potential revenue loss is mitigated immediately.

Pricing Overview for Sucuri

Pricing range
$9.99/month – $999.98/year
Pricing types
Monthly subscription, Yearly subscription
Money-back guarantee
Yes — 30 days

Sucuri offers two distinct service options: annual Security Platform plans for comprehensive malware cleanup and scanning starting at $229/yr, and monthly Firewall plans for traffic protection beginning at $9.99/mo. Pricing is straightforward, based primarily on service level and incident response speed.

Plans & Pricing

Basic Firewall

Monthly$9.99
YearlyNot explicitly stated
1 website
  • Traffic protection
  • Site performance enhancement
  • Unlimited protection
  • Ticket & Chat support
Buy Now

Pro Firewall

Monthly$19.98
YearlyNot explicitly stated
1 website
  • Advanced support for quick SSL certificate transfers
  • Unlimited protection
  • Ticket & Chat support
Buy Now

Basic Platform

MonthlyNot explicitly stated
Yearly$229
1 website
  • Ongoing security scans
  • Malware cleanup response within 30 hours
  • Site scans every 12 hours
  • Agnostic ticket support
Buy Now

Pro Platform

MonthlyNot explicitly stated
Yearly$339
1 website
  • Advanced support
  • Quick SSL certificate transfers
  • Malware cleanup response within 12 hours
  • Site scans every 6 hours
Buy Now

Business Platform

MonthlyNot explicitly stated
Yearly$549
1 website
  • Fastest malware cleanup response (6 hours SLA)
  • Frequent scans (Every 30 minutes)
  • Vulnerability detection
  • Advanced ticket support
Buy Now

Junior Dev

MonthlyNot explicitly stated
Yearly$999.98
2-5 sites
  • Multi-site coverage (2-5 sites)
  • Quick SLAs (12-hour response)
  • Access to trained reps
  • Comprehensive malware protection
Chat Now

Multi-Site & Custom Plans (Platform)

MonthlyNot explicitly stated
YearlyPrice upon request
10+ websites
  • Enterprise level features
  • Coverage for 10+ sites
Chat Now

Sucuri costs between $9.99 per month and $999.98 per year with 7 plans: Basic Firewall at $9.99/mo, Pro Firewall at $19.98/mo, Basic Platform at $229/yr, Pro Platform at $339/yr, Business Platform at $549/yr, Junior Dev at $999.98/yr, plus request-based Multi-Site & Custom plans.

Sucuri offers security in two ways: comprehensive annual Platform plans and monthly Firewall protection plans. Here’s a closer look at what each plan provides.

Basic Platform

Price: $229 /yr Websites Supported: 1 Best For: bloggers and small site owners Refund Policy: 30-day money-back guarantee Other Features:

  • Ongoing security scans
  • Initial malware cleanup response within 30 hours
  • Site scans every 12 hours
  • Agnostic ticket support

This entry-level plan is perfect for individuals who need reliable security scans and occasional assistance. If you run a small blog and prioritize budgetary peace of mind, this is a solid choice.

Pro Platform

Price: $339 /yr Websites Supported: 1 Best For: SMBs who want to minimize disruptions Refund Policy: 30-day money-back guarantee Other Features:

  • Advanced support
  • Quick SSL certificate transfers
  • Initial malware cleanup response within 12 hours
  • Site scans every 6 hours

Small to medium-sized businesses can benefit from this faster plan. The improved response time and increased scan frequency help minimize downtime significantly.

Business Platform

Price: $549 /yr Websites Supported: 1 Best For: detecting and protecting against vulnerabilities Refund Policy: 30-day money-back guarantee Other Features:

  • Fastest response time for malware cleanups (6 hours SLA)
  • Frequent scans (every 30 minutes)
  • Advanced ticket support

If rapid recovery is your number one priority, the Business Platform is the best option. This plan offers the fastest possible malware cleanup response to get your site running quickly.

Junior Dev

Price: $999.98 /yr Websites Supported: 2-5 Best For: freelancers, web pros, and agencies Refund Policy: 30-day money-back guarantee Other Features:

  • Access to trained representatives
  • Comprehensive malware protection
  • Initial malware cleanup response within 12 hours
  • Site scans every 6 hours

Agencies and developers managing a small portfolio should consider this multi-site plan. You get comprehensive protection and the quick cleanup times needed for client sites.

Multi-Site & Custom Plans (Platform)

Price: Price upon request Websites Supported: 10+ Best For: web pros and agencies Refund Policy: 30-day money-back guarantee Other Features: Enterprise level features and coverage, dedicated performance (Not explicitly stated for this tier, but top tier feature)

If your organization manages a large number of websites, you'll want to contact the sales team. They can tailor a custom plan to fit your specific scale and performance needs.

Basic Firewall

Price: $9.99 /mo Websites Supported: 1 Best For: bloggers and small site owners requiring traffic protection Refund Policy: Not explicitly stated Other Features: Traffic protection, site performance, unlimited protection against attacks, ticket and chat support.

This monthly plan provides essential defense against common threats and boosts performance. It’s an easy, low-cost way to add a layer of security and speed to your site.

Pro Firewall

Price: $19.98 /mo Websites Supported: 1 Best For: SMBs who want to minimize disruptions Refund Policy: Not explicitly stated Other Features: Advanced support, quick SSL certificate transfers, unlimited protection against attacks, ticket and chat support.

The Pro Firewall offers enhanced support features compared to the Basic Firewall. It provides the same robust security but with added help for managing SSL certificates.

Most of Sucuri's annual Platform plans include a 30-day money-back guarantee if you are not satisfied with the service. While there is no free option or free trial mentioned, this guarantee lets you try the comprehensive security services risk-free.

User Reviews

Sucuri receives highly polarized feedback across platforms, averaging a low TrustScore of 2.4/5. The most significant concern revolves around customer support responsiveness 🚨.

Many users report ticketing system delays of 24 to 48 hours for a reply, noting that live chat is ineffective and only redirects users to slow tickets. Frustrating technical issues during setup, such as failed firewall activation or locked accounts, are common complaints, sometimes resulting in site downtime.

Conversely, when the service performs well, users highly praise Sucuri’s technical proficiency in malware identification, removal, and site hardening. Positive reviews highlight the competence, patience, and speed of specific agents, calling their service 'stellar.' They also confirm Sucuri’s CDN dramatically improves website performance compared to competitors.

However, recurring complaints about slow support, demanding service upgrades during an attack, and difficult refund processes suggest highly inconsistent service delivery and value perception.

What users say elsewhere

Laurens
· Trustpilot
5.0 / 5

Choosing Sucuri was the best decision for security. Their team members, Rodel and Lindsay, displayed great professionalism and skill in fixing complex site issues quickly. They enhanced our security and improved performance reliably.

Alex R.
· Trustpilot
5.0 / 5

I bought Sucuri but realized my existing tech support had already fixed the issue. I immediately sent one simple email asking for a refund the next day. It arrived the same day with no questions asked, surprisingly efficient.

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Why use Sucuri?

You shouldn't have to worry about hackers or lengthy downtime. Choosing Sucuri means you are investing in peace of mind and guaranteed results. Their approach combines automatic protection with continuous human expert analysis. They don't just offer tools; they offer reliable guarantees and professional security support.

ℹ️ Here is why Sucuri stands out:

  • Guaranteed Cleanup: They offer a 30-day money-back guarantee on restoring hacked websites. This promise includes unlimited malware cleanups and full 24/7 support.
  • Expert Analysts: You get professional security analysts available 24/7/365. This dedicated team acts as an important extension of your own technical staff.
  • Superior Performance: Use their highly optimized CDN to enjoy enhanced page speeds. Websites using the CDN see speeds improve by an average of 60% or more.
  • Advanced WAF Protection: The cloud-based Web Application Firewall stops bad bots, hackers, and DDoS attacks in their tracks. It provides continuous defense for your site.
  • Visibility and Monitoring: Robust scanning tools monitor your site continuously for malware and blacklist status. You receive timely alerts and daily updates tailored specifically to your website.

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Frequently Asked Questions

What is the guaranteed response time for malware removal if my site is hacked?

This depends on your annual Platform plan level. Guaranteed response times range from 30 hours for the Basic plan down to a rapid 6-hour Service Level Agreement (SLA) for the Business Platform customers.

Are Sucuri's plans based on the size of my website traffic or the number of sites?

The pricing structure is based on the number of websites you need to secure. All Firewall and Platform plans include unlimited protection against attacks regardless of your traffic volume.

Does Sucuri offer a free trial period for new users?

There is no free trial option available at this time. However, Sucuri offers a 30-day money-back guarantee on all annual Security Platform plans, allowing you to try the full service risk-free.

How do I know if my plan qualifies for the 30-day money-back guarantee?

The money-back guarantee is explicitly offered on the annual Security Platform plans, including Basic, Pro, Business, and Junior Dev tiers. It is not explicitly stated for the monthly Basic or Pro Firewall plans.

I manage multiple websites. Which plan tier should I choose?

If you manage 2 to 5 websites, you should use the Junior Dev platform plan. For greater scale, plans covering 5+ or 10+ sites are available but require you to contact the sales team.

How often does Sucuri scan my site for malware and security vulnerabilities?

Scan frequency varies by Platform plan. It ranges from scans every 12 hours (Basic), to every 6 hours (Pro/Junior Dev), up to every 30 minutes for the highest-tier Business plan.

What is the main difference between the monthly Firewall and the annual Platform plans?

Platform plans are annual and provide comprehensive security, including guaranteed malware removal and continuous scanning. Firewall plans are monthly and focus exclusively on traffic protection and site performance via the CDN.

How do I implement Sucuri onto an existing website, and is migration difficult?

Setup is designed to be easy. You can follow a step-by-step dashboard guide yourself, or you can work directly with a team member to assist with the technical onboarding process.

How can I contact the security analysts for support?

Security analysts are available 24/7/365. All plans include ticket support, described as Agnostic or Advanced depending on the tier. Firewall plans also offer chat support.

Does Sucuri support specific website platforms like WordPress or Drupal?

The documentation mentions general support for small businesses and enterprises. Specific platform compatibility examples, such as WordPress or Shopify integrations, are not explicitly listed on the official site.

If I use the CDN functionality, how much faster will my site get?

Sucuri claims their highly optimized CDN significantly boosts page speeds. Websites utilizing the CDN experience speed improvements averaging 60% or more.

Who is the Business Platform plan best suited for?

The Business Platform plan is best for sites where rapid recovery is critical. It provides the fastest guaranteed malware cleanup response, with a strict 6-hour maximum SLA.

Are year-long subscriptions necessary, or are there shorter contract options?

The comprehensive security plans (Platform) require an annual commitment. Traffic protection plans (Firewall) are available with monthly billing options.

Can I get a discount if I commit to a multi-year contract?

Yes, you can get up to 30% off any plan when you sign up for a subscription that is longer than one year.

What is the process if I need to cancel my subscription?

Not explicitly stated on the official site. You will need to contact the support team or check your account dashboard for specific cancellation procedures.

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