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Vendasta

Vendasta

AI Software for Digital Agencies | Client Acquisition, Retention & Scaling

#3 dans All-in-one Marketing
2 min read · Updated 11/17/2025
Vendasta homepage screenshot

At a glance

Quick overview for Vendasta: rating, pricing summary, key features, and highlights.

Ciroapp review

4.1
Essential AI Platform for Agency Scaling

We found Vendasta offers immense value for digital agencies looking to scale operations using integrated AI tools and extensive support. Overall, this platform is a powerful choice, but be mindful of reported inconsistencies in data accuracy and administrative processes.

Pros

  • Pro:Access to a comprehensive, integrated AI workforce.
  • Pro:Extensive training and proactive, supportive onboarding offered.
  • Pro:Proven ability to help agencies scale client load and capabilities.
  • Pro:Centralized communication through Conversations AI and integrated CRM.

Cons

  • Con:Snapshot reports sometimes deliver significant data inaccuracies.
  • Con:Users report non-responsive support after initial onboarding phases end.
  • Con:Administrative difficulty when attempting to cancel accounts or process refunds.
  • Con:Required, non-refundable onboarding fees for higher-tier plans ($500–$2,500).
Free trial
Yes
Range: $79–$799/month (billed annually)Free trial, Monthly subscription, Yearly subscription, Per seat pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Vendasta review, pricing, features, pros & cons

Running a client-facing business is tough. When your clients are already busy, common issues like missed calls, slow replies, and generic responses quickly lose leads. This wastes money and damages existing reputations.

Vendasta solves this by stepping in with an AI workforce dedicated to maximizing capture. This powerful platform helps your agency deliver top-notch, instant customer experiences. ✨

What is Vendasta?

Vendasta is an AI customer acquisition and engagement platform built specifically for digital agencies. It offers a scalable AI workforce designed to automate critical functions like marketing, sales, and operations for the small businesses you serve. Because it works so effectively out of the box, it combines a client's data with advanced AI employees to generate fast results.

This platform helps agencies grow their list of successful, lifelong clients by delivering transparent, concrete solutions. 💡 Everything stays organized because all communications—calls, text, emails, web chat, and social messages—conveniently funnel into a centralized area called Conversations AI.

Vendasta Key Features

✨ AI-Powered Lead Capture

The AI Receptionist ensures your clients never miss a lead again. It creates a fantastic first impression for every new customer contact. This intelligent employee handles incoming leads instantly, whether they arrive via phone, text, email, or web chat. It manages detailed questions, captures necessary contact information, and even schedules crucial appointments like service estimates.

The system works right out of the box using an automatic web scrape. This initial process learns almost everything important about a client's business. You can quickly customize the AI to fit any specific business needs perfectly with just a few clicks. Regardless of the lead volume, the AI is ready to respond to each and every inquiry immediately.

✨ Centralized Communication Hub (Conversations AI)

You can keep track of all client communications in one centralized area called Conversations AI. All messages funnel directly into this hub, keeping everything organized and easily accessible. Incoming calls, texts, emails, web chat, forms, and social media messages are routed here.

This unified approach removes the risk of lost details and ensures clear, consistent customer histories. Your team and your client stay informed, maintaining constant visibility over all ongoing conversations. If your client is busy or always on the go, they can check this information instantly using their mobile phone.

✨ Automated Sales and Pipeline Management

The AI Salesperson steps in to nurture leads and close deals efficiently. This feature makes pipeline management incredibly easy for your clients. As deals progress, opportunities are automatically created and updated within the platform.

For your agency, this feature provides undeniable proof of performance to show existing clients. The AI employee manages the entire sales lifecycle, allowing your clients to focus on delivering their services rather than chasing every single prospect. It helps turn initial opportunities into concrete sales results instantly.

✨ Seamless CRM Integration and Automation

The core AI workforce integrates directly with the Vendasta CRM. This powerful connection automatically handles the flow of customer data. You can completely eliminate time-consuming manual data entry and the risk of lost client details.

This integration is key to enabling powerful, time-saving automations across the customer journey. You can automate vital actions like booking follow-up appointments and requesting valuable customer reviews. Because the client records are always accurate, the automated processes are executed flawlessly.

✨ Personalized Follow-Up for Customer Retention

Vendasta helps small businesses turn new leads into loyal, repeat customers. AI employees automate comprehensive follow-up efforts at scale. This personalized communication ensures maximum relevance and timeliness.

The system handles both bulk messaging and critical one-to-one outreach. For example, the AI can send service reminders when a customer’s car is due for an oil change. It reaches out with ongoing promotions or relevant content, ensuring the right information reaches the right contact at the right moment.

🌟 Structured Review Generation and Reputation Management

The AI Review Specialist actively manages your client's online reputation. After a customer has fulfilled a payment or service, the AI automatically sends out an NPS (Net Promoter Score) survey. This is a crucial step in maintaining a positive online image. 🌟

If customers report happiness, the system encourages them to leave a public review on relevant sites. If negative feedback is received, the platform deals with it privately. This process ensures only satisfied customers amplify the positive online presence, while negative issues are handled internally before they cause reputational damage.

✨ Boosting Local Visibility and Traffic Generation

Help your clients truly get discovered by potential local customers quickly. Vendasta offers tools to improve their online presence without demanding endless manual effort from the client's team. This brings in more qualified leads effortlessly.

The platform suggests the best keywords needed to boost local search visibility. Additionally, the AI can generate timely social media posts to drive awareness and attract attention from the target market.

Use Cases

📞 Instant Lead Capture and Qualification

When a prospective customer calls your client, the AI receptionist steps in immediately. It handles the details like a knowledgeable, seasoned employee, ensuring a great first impression every time. The AI can answer specific questions, qualify the lead's needs, and then gather their contact information.

For example, if a customer calls about getting a deck built, the AI confirms the service and asks for the name and number to book a free estimate. This automated system ensures your clients never miss a lead, even when they are busy running their business.

💬 Centralized Communication and Organization

Your clients interact with their customers across many channels, including calls, text, email, web chat, and social messages. It's tough to keep track of every conversation and lead source. Vendasta helps by funneling all these messages into one place called Conversations AI.

This keeps every communication organized and prevents crucial details from getting lost. If a lead needs nurturing, they’re right there in the centralized area, ready for action by your agency or the AI salesperson.

💼 Streamlining Sales Pipeline Management

Problem: Agencies need concrete evidence to show clients how leads are being converted into actual sales. Approach: Deploy the AI salesperson to automatically manage the sales funnel. Outcome: Opportunities are created and updated automatically as deals move forward, making pipeline management easy for the client. This automatic tracking provides undeniable proof of performance for your agency to share externally.

Tip: Use this evidence of performance to build trust and ensure the client sees the immediate value you provide.

🔄 Automating Customer Retention

Turning a first purchase into repeat business is a huge win for any small business. The AI workforce helps by automating personalized follow-ups at scale. For example, if a customer needs routine service, like an oil change or nail appointment, the AI employee reaches out automatically.

Communication is always relevant and personalized, sent at exactly the right time. This automated outreach covers everything from service reminders to ongoing promotions, helping your clients build a reliable base of lifelong customers.

⭐ Generating and Managing Reviews

Generating positive reviews consistently is vital for local businesses. The platform simplifies this process with the AI review specialist. Once a customer has made a payment, the AI automatically sends an NPS (Net Promoter Score) survey to gauge satisfaction.

  • Step 1: Customer completes payment.
  • Step 2: AI review specialist sends an NPS survey.
  • Step 3: Happy customers are encouraged to leave a public review.
  • Step 4: Negative feedback is routed privately so the issue can be dealt with internally.

📊 Maintaining Clean Data and Automations

Manual data entry is time-consuming and often leads to errors. The entire AI workforce is fully integrated with the Vendasta CRM system. This powerful link ensures client records stay accurate and completely up to date.

No lost details and no manual entry means you can deploy powerful, time-saving automations seamlessly. Everything from lead nurturing to booking appointments and requesting reviews is recorded and ready to be automated, simplifying your agency’s operations.

Pricing Overview for Vendasta

Pricing range
$79–$799/month (billed annually)
Pricing types
Free trial, Monthly subscription, Yearly subscription, Per seat pricing

Vendasta requires an annual commitment for its main plans, offering pricing between $79 and $799 per month, which saves you up to 25% compared to monthly billing. A free trial is available so you can explore the platform before committing to a paid tier.

Plans & Pricing

Starter

Monthly$79
Yearly$948
Billed annually. Additional active team member seats cost $30/month.
  • 1 Team Member seat
  • 10 Snapshot Reports/month
  • AI-powered software platform
  • Unlimited client accounts
  • White-label client portal
  • 24/7 email support
Try for free today (No credit card required)

Professional

Monthly$399
Yearly$4,788
Billed annually. Includes everything in Starter. Onboarding required. Additional active team member seats cost $35/month.
  • 5 Team Member seats
  • 25 Snapshot Reports/month
  • Access to Marketplace vendors
  • Customizable domains
  • Premium reports
  • Chat and email support
Request a demo

Premium

Monthly$799
Yearly$9,588
Billed annually. Includes everything in Professional. Onboarding required. Additional active team member seats cost $65/month. Includes 3 markets.
  • 10 Team Member seats
  • 50 Snapshot Reports/month
  • Multi-location client portal
  • Volume discounts on products
  • Single Sign-On (SSO) for client portal
  • Dedicated Vendasta Account Manager
Request a demo

Custom Enterprise

MonthlyContact us
YearlyContact us
Includes everything in Premium. Contact us for number of seats and reports.
  • Custom included products
  • Custom Snapshot Reports
  • Priority support
  • In-market training
  • Invoiced billing and flexible terms
Request a demo

Vendasta costs between $79 and $799 per month (billed annually) with four plans: Starter at $79/month, Professional at $399/month, Premium at $799/month, and Custom Enterprise (Contact us).

Below are the details for each subscription tier, reflecting the discounted annual pricing.

Starter

Price: $79/month (Billed annually at $948/yr) Websites Supported: Unlimited client accounts Best For: Startup agencies and solopreneurs Refund Policy: Not explicitly stated Other Features:

  • 1 Team Member seat
  • 10 Snapshot Reports/month
  • AI-powered software platform
  • 24/7 email support

This plan is ideal if you are just launching your agency and need essential tools without a long-term commitment. It gives you immediate access to the AI platform and includes enough reporting capacity to begin prospecting new clients. Since there is no contract, it offers great financial flexibility for initial growth.

Professional

Price: $399/month (Billed annually at $4,788/yr) Websites Supported: Unlimited client accounts Best For: Agencies with a growing or established team Refund Policy: Not explicitly stated Other Features:

  • 5 Team Member seats
  • 25 Snapshot Reports/month
  • Access to Marketplace vendors (up to 65% wholesale discount)
  • Customizable domains
  • Premium reports

Many users find this the most popular option because it provides robust tools required to scale an established agency. You get five included seats and access to vital features like wholesale Marketplace vendors and customizable client domains. Choosing this tier improves client experiences and offers higher margins for resold products. ✨

Premium

Price: $799/month (Billed annually at $9,588/yr) Websites Supported: Unlimited client accounts Best For: Medium-sized companies and multi-location businesses Refund Policy: Not explicitly stated Other Features:

  • 10 Team Member seats
  • 50 Snapshot Reports/month
  • Multi-location client portal and executive reports
  • Volume discounts on products
  • Single Sign-On for client portal

This comprehensive tier is built for larger operations focusing on bigger, multi-location deals. You receive double the reports and team seats compared to Professional, plus specific tools for managing large brands and franchises effectively. The included Account Manager is a fantastic asset for strategic partnership guidance.

Custom Enterprise

Price: Contact us Websites Supported: Unlimited client accounts Best For: Large companies and enterprises Refund Policy: Not explicitly stated Other Features:

  • Custom included products and Snapshot Reports
  • Priority support and In-market training
  • Invoiced billing and flexible payment terms
  • Sales goals & forecasting

If you are an enterprise or a large company with unique scale requirements, the Custom Enterprise plan is the best selection. This involves custom-negotiated terms for products, Snapshot Reports, and billing, ensuring the solution perfectly meets your needs. Priority support and custom training are included to enhance your operations.

Vendasta makes it easy to get started right away. The Starter plan includes a free trial; you can access the platform today without providing a credit card. For the higher-tier plans, a paid onboarding is required, ranging from $500 to $2,500 depending on the level of assistance you select.

User Reviews

Users generally feel Vendasta is a game-changer for agency growth, enabling them to expand their capabilities and scale successfully. Many new partners praise the extensive training and proactive onboarding, often calling out specific individual support staff (like Seyi Abe and Braedon G.) for their fast and helpful responses.

They appreciate the sense of partnership and the feeling that the Vendasta team actively supports their success. However, the experience is inconsistent, indicating issues with key functional reliability.

A critical concern noted by several users is the accuracy of core features, particularly the Snapshot Reports, which sometimes provide significantly inaccurate data regarding SEO and digital footprints. Frustration also stems from administrative difficulties, including instances of support becoming unresponsive after the initial success or detailed onboarding is complete, and major delays in processing refunds or canceling accounts entirely.

While the platform offers substantial value for scaling, ongoing reliability hiccups and operational friction (like inaccurate data or slow cancellation processes) are points potential partners should consider. 🚀

What users say elsewhere

R. G.
· Trustpilot
5.0 / 5

My experience has been absolutely phenomenal, largely thanks to my account executive Seyi Abe. He takes the time to deeply understand our challenges, consistently providing tailored solutions instrumental to our growth. I went from fearful to fearless adapting AI solutions, and I highly recommend Vendasta.

J. M.
· Trustpilot
5.0 / 5

Vendasta has truly transformed my agency; it’s a total game-changer. The platform empowers us to expand our capabilities and charge ahead with innovative marketing solutions for our clients. We’re deeply grateful for the tools they’ve built and the exceptional account support.

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Why use Vendasta?

If you need a proven way to scale client success and provide undeniable proof of performance, Vendasta is built to handle the entire customer journey.

  • Never Miss a Lead: Ensure every opportunity is captured with the AI receptionist. It's ready to handle details, scheduling, and customer questions immediately, ensuring customers encounter a great first impression every time.
  • Simplify Pipeline Management: Deals progress with ease. Opportunities are automatically created and updated by the AI salesperson, providing real-time evidence of performance that your agency can show clients.
  • Ensure Customer Retention: 🌟 Turn new leads into reliable repeat customers. AI employees automate follow-ups for things like service reminders or ongoing promotions. Communication is always personalized, relevant, and sent at the right time.
  • Streamline Operations: Say goodbye to time-consuming manual data entry. The entire AI workforce is integrated directly with the Vendasta CRM. This powerful link keeps client records accurate and ensures powerful, time-saving automations are seamless.
  • Boost Local Visibility: Get discovered easily. The platform helps clients by suggesting the best keywords to increase local search visibility. This brings in more qualified leads without requiring extra manual effort from your team. ✅

Ready to transform your workflow with Vendasta?

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Frequently Asked Questions

Does Vendasta offer a fully featured free trial or just a demo?

You can try the Starter plan for free without providing a credit card. The duration of this free trial period is not specified on the official pricing page.

Are the listed monthly prices based on a long-term contract commitment?

Yes, the listed monthly prices for the Professional and Premium plans reflect an annual commitment, which saves you up to 25%. The entry-level Starter plan is the only one offered with 'No contract' displayed.

Are there mandatory one-time setup or onboarding fees for new users?

Onboarding is required for Professional and Premium tiers to ensure successful setup. These one-time onboarding fees range from $500 for the Base package up to $2,500, depending on the level of assistance you choose.

How does Vendasta connect or integrate with my existing internal tools and client systems?

The platform supports seamless integration through robust APIs and advanced webhook triggers. This functionality is available in Workflow Automations, allowing connectivity with nearly any external system.

How does the per-seat pricing model work, and what qualifies as an 'active' user?

Your plan includes a specific number of Team Member seats. You are only charged an overage fee for an additional seat if that team member views a platform page within a recent 90-day period, ensuring you pay only for active usage.

What happens if I exceed my monthly quota of Snapshot Reports?

You can purchase additional Snapshot Reports beyond your plan's included quota (10, 25, or 50) for a cost of $2 per report. Be aware that any unused Snapshot Reports expire at the end of each month.

Is there a limit to how many client accounts or users I can manage under one subscription?

No, all subscription plans include unlimited client accounts, or sub-accounts, which represent separate client locations. Clients can also add unlimited users to their Business App portal for free.

How do I bill my clients for the products and services I resell through the platform?

Vendasta includes integrated payment tools powered by Stripe to handle client invoicing, billing, and payment collection. A transaction fee of 2.9% plus $0.30 applies to payments received from customers.

How is the wholesale cost calculated when reselling through the Marketplace?

When you order a product for a client, you are billed the wholesale amount immediately. Vendasta notes products are available at wholesale pricing, often up to 65% lower than retail rates.

What is Vendasta’s policy regarding cancellations and refunds for ongoing subscriptions?

This information is not explicitly stated on the official site. You should contact Vendasta sales or support directly to review the terms and conditions for subscriptions and refunds.

What specific support channels are available across the different plans?

Starter clients receive 24/7 email support only. Professional and Premium clients gain access to both Chat and email support, while Custom Enterprise receives Priority support to skip the queue.

Can I use the platform to manage clients who require billing in different currencies?

Yes, the Premium plan includes features allowing you to subdivide the platform into three markets. This lets you manage separate branding and bill in different currencies using Vendasta Payments.

What is the best plan for an agency that handles large multi-location clients?

The Premium plan is specifically built for this purpose, offering both a multi-location client portal and multi-location executive reports. It also includes access to volume discounts on Marketplace products.

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