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TouchBistro

TouchBistro

All-in-One POS and Management for Growing Restaurants.

#1 dans Restaurant Management
1 min read · Updated 11/17/2025
TouchBistro homepage screenshot

At a glance

Quick overview for TouchBistro: rating, pricing summary, key features, and highlights.

Ciroapp review

3.4
Powerful Restaurant POS, Inconsistent Support.

We find TouchBistro offers a specialized, powerful POS designed to streamline restaurant operations, enhancing efficiency from order taking to back-of-house analytics, starting at a competitive rate. Overall, we recommend it highly for its tailored features and significant value, provided potential clients verify support availability and system reliability thoroughly beforehand, as user reports on service are highly variable.

Pros

  • Pro:Designed specifically for complex restaurant workflows (splitting checks, ticket firing).
  • Pro:Highly customizable and generally easy for staff to adopt and train on.
  • Pro:Strong value proposition for independent or budget-minded operations.
  • Pro:Comprehensive reporting tools for strong back-of-house management.

Cons

  • Con:System reliability issues are frequently reported (glitches, unexpected downtime, data access loss).
  • Con:Customer support responsiveness is highly inconsistent, ranging from fantastic to unreachable for critical issues.
  • Con:TouchBistro Reservations module is reported by users to be largely dysfunctional.
  • Con:The company maintains a strict no-refund policy.
Range: $69–$99/moMonthly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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TouchBistro review, pricing, features, pros & cons

Managing a restaurant often means juggling separate systems for the front and back of house. This reliance on fragmented tech slows down service and reduces efficiency. TouchBistro solves this complexity by putting everything on one powerful platform.

You can boost sales, save money, and deliver a standout guest experience. ✨

What is TouchBistro?

TouchBistro is an all-in-one POS and restaurant management system. It’s the powerful engine for modern restaurant operations. This cloud-based hub manages your menu, sales, staff, and overall performance from a single source.

It seamlessly handles your front-of-house tasks, back-of-house control, and guest engagement solutions. Use this platform to maximize profits and offer an unparalleled guest experience. đź’ˇ

TouchBistro Key Features

✨ The Core POS Engine and Central Management

TouchBistro serves as the powerful engine and central hub for your entire operation. It is an all-in-one, cloud-based platform that puts comprehensive control right at your fingertips. You can manage essential aspects of your restaurant—including your menus, sales data, and staff performance—all from this single source.

This reliance on one powerful system simplifies daily tasks and improves operational clarity overall.

đź’ˇ Streamlined Front-of-House Service

Delivering speed and quality service is key to ensuring great guest satisfaction. TouchBistro offers specialized tools designed to enhance your front-of-house operations dramatically. You can use Tableside Ordering to quickly capture and send orders to the kitchen, guaranteeing accuracy while reducing wait times.

The system also includes robust Floor Plan and Table Management features to help you turn tables faster. Essential components like integrated Payments and a Customer Facing Display also contribute to a seamless experience.

✨ Mastering the Back of House Operations

Improving efficiency behind the scenes helps you control costs and keeps your kitchen running smoothly. TouchBistro provides core back-of-house solutions built to manage daily production and staff. We offer a Kitchen Display System (KDS) designed to streamline communication between the front and back of house teams.

Better communication means fewer errors and faster service delivery.

✨ Integrated Labor and Inventory Control

New management features are available to help you maintain greater control over staffing and stock levels. The powerful Labor Management tools allow you to monitor staff performance easily and identify where labor costs can be optimized. Likewise, Inventory Management helps you keep track of supplies and reduce costly food waste.

These tools work together to boost efficiency and find significant cost savings across your business.

✨ Driving Repeat Business Through Engagement

Maximizing sales means engaging your guests both in-venue and online to keep them coming back. TouchBistro provides specialized Guest Engagement solutions designed to drive repeat visits and increase your average check size. The system supports all ordering needs—takeout, dine-in, or delivery—to meet customers wherever they are.

These tools help you build loyalty and ensure a quality experience every time.

✨ Total Guest Experience Options

The platform includes specific functionality dedicated to consumer interaction and convenience. You can implement Loyalty programs and offer Gift Cards to encourage future purchases and deepen customer relationships. TouchBistro also offers integrated Online Ordering and Reservations systems.

These tools modernize how customers interact with your restaurant, whether they are booking a table or placing an off-premise order.

✨ Insightful Reporting and Flexibility

Successful management relies on accurate data. TouchBistro provides detailed Reporting and Analytics, giving you a clear, centralized view of your overall business performance. Beyond the core features, you also have the flexibility to customize your setup further.

The platform supports best-in-class integrations for specialized needs, including accounting and advanced inventory management. This lets you build a complete solution tailored specifically for your restaurant's demands.

Use Cases

💡 Serving Guests Faster and More Accurately ✨

Servers take orders instantly right at the table using the Tableside Ordering feature. Errors disappear because orders transmit straight to the Kitchen Display System (KDS). This improves essential communication between the front and back of house teams. Managers can also update the Floor Plan in real-time to help seat guests immediately. The entire system ensures you deliver the speed and quality your guests expect.

Expected outcome: Faster table turns increase overall capacity and revenue.

đź’ˇ Optimizing Labor Spending and Staff Performance

Problem: Keeping labor costs in check while ensuring proper staffing is often tough. Efficient staffing decisions require current performance data.

Approach: Use the dedicated Labor Management and Staff Management tools. These features track clock-in/out times. They also link server performance directly to sales data within the POS system.

Outcome: You easily monitor staff efficiency and performance over time. This helps you identify potential cost savings and improve the flow of operations without compromising guest service.

đź’ˇ Boosting Sales with Integrated Off-Premise Channels

You want to maximize orders coming from beyond your physical dining room. TouchBistro brings Online Ordering into the very same powerful platform as your dine-in operations. This deep integration means you manage takeout, delivery, and in-house orders seamlessly without fragmented technology.

  • Guest places an order online or calls inside.
  • Order enters the central POS system instantly.
  • Kitchen receives the order via KDS for preparation.
  • Payment is processed immediately through Integrated Payments.

đź’ˇ Keeping Control Over Inventory and Costs

Food costs constantly fluctuate, making it difficult to maintain steady profit margins. The dedicated Inventory Management tool helps you control these expenses proactively. You can track exactly what ingredients you use for menu items.

Use the Profit Management reporting to compare ingredient usage against sales performance. This lets you quickly identify sources of food waste, helping you save money and increase overall profitability.

đź’ˇ Driving Guest Loyalty and Repeat Business

Repeat customers are crucial for sustainable restaurant growth. Use the Guest Engagement solutions to build ongoing, meaningful relationships. Start a Loyalty program to easily reward your frequent attendees. You can also offer Gift Cards to attract new customers and drive more revenue. The Marketing features help you stay in touch and promote specials. This suite allows you to build recurring sales and keep guests coming back for more.

Tip: Use the advanced Reporting & Analytics to understand trends and customize loyalty offers for maximum guest appeal.

đź’ˇ Fast Menu Configuration and Updates

Updating your menu, changing prices, or adding seasonal specials often takes valuable time away from service. TouchBistro’s Menu Management feature allows for quick, cloud-based configuration directly from the platform. You update the menu once, and the changes apply everywhere, including the POS, the Customer Facing Display, and your online ordering channels.

This efficiency frees up your management team to focus on quality service.

Pricing Overview for TouchBistro

Pricing range
$69–$99/mo
Pricing types
Monthly subscription

TouchBistro offers two primary pricing structures: the core POS software starting at $69/month, and a comprehensive Essentials Bundle beginning at $99/month. Both options are customized, so you must contact sales for a precise quote.

Plans & Pricing

TouchBistro POS Software

Monthly$69
Payment processing and additional fees apply.
  • Menu Management
  • Floor Plan & Table Management
  • Reporting & Analytics
  • Staff Management
  • Tableside Ordering
  • Integrations
Get a Quote

The Essentials Bundle

Monthly$99
Payment processing and additional fees apply. Exclusions apply.
  • POS license(s)
  • Menu management
  • Advanced reporting
  • All necessary hardware
  • Integrated payment processing
  • $0 Upfront Hardware Costs
Get a Quote

TouchBistro costs between $69 and $99 per month with two explicit starting plans: TouchBistro POS Software at $69/mo and The Essentials Bundle at $99/mo.

The prices listed below are starting points for the core restaurant solutions. You should contact sales for a custom quote based on your specific operational needs.

TouchBistro POS Software

Price: $69/mo Websites Supported: Not explicitly stated Best For: Core restaurant operations and management Refund Policy: Not explicitly stated Other Features:

  • Menu Management
  • Floor Plan & Table Management
  • Reporting & Analytics
  • Staff Management
  • Tableside Ordering
  • Integrations

This is the foundational cloud-based Point of Sale structure. It's the engine of your operation, perfect for restaurants that need a fast, reliable system to manage daily tasks like order taking and table management. Remember that payment processing and additional fees will apply to this base price.

The Essentials Bundle

Price: Starting at $99/mo (Limited Time Offer) Websites Supported: Not explicitly stated Best For: Businesses seeking an all-in-one setup that includes hardware and payments Refund Policy: Not explicitly stated Other Features:

  • $0 Upfront Hardware Costs
  • Integrated Payment Processing
  • Advanced Reporting
  • POS license(s) included

If you're opening a new location or upgrading your entire infrastructure, the Essentials Bundle offers excellent value. It intelligently combines the necessary software, hardware, and payment system into a more manageable monthly fee, helping you avoid large upfront equipment costs. It's a comprehensive solution for streamlined setup.

TouchBistro does not explicitly advertise a free plan or free trial on this page. Since pricing is deeply customized to your business size, required hardware, and specific needs (like Inventory Management or Reservations), you're encouraged to contact the team directly to receive a specific quote tailored for your restaurant solution. Remember that the listed prices are starting points, and additional fees will apply to integrated payments and other solutions.

User Reviews

The feedback for TouchBistro is notoriously mixed, reflecting extremes in user experience. Many long-time users praise the platform as the best POS for independent restaurants, citing its powerful tools, customizable features, and specific design for restaurant nuances like check splitting and fast ticket firing.

Users often find it easy for staff adoption, making it suitable for busy, high-volume environments. Its foundational value proposition is strong, especially for budget-minded businesses, offering detailed back-of-house reports and competitive pricing structures.

💡 However, the low aggregate score on Trustpilot highlights critical issues, primarily revolving around reliability and customer service inconsistency. Recurring complaints describe significant software glitches—especially noting the Reservations system is "awful"—and concerns over system downtime or data access problems.

Technical support responsiveness is a major pain point; while some users laud quick help and specialized account managers, others report waiting hours, or even being ghosted for weeks, regarding critical feature fixes. Finally, multiple users aggressively criticize the strict no-refund policy, even when the software is claimed to be misrepresented or unfit for purpose during the initial onboarding phase.

What users say elsewhere

Duane Hosek
· Trustpilot
5.0 / 5

TouchBistro POS is a great way to successfully run your restaurant. Their program does everything you can imagine and much more. I am especially impressed with their helpful customer service, getting a quick response during busy times to keep us running.

Sarah R.
· Capterra
4.0 / 5

The app is good and easy to use; it's highly customizable if you make the right menu modifications. We haven't lost money with this POS compared to prior registers used by all staff. Few bugs pop up, but they are usually fixed pretty quickly.

No reviews yet.

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Why use TouchBistro?

Choosing the right POS is vital, and TouchBistro helps maximize your profitability from service speed to cost control. It’s a comprehensive management solution created specifically for restaurants. It provides the features you need to drive efficiency and consistently deliver quality service. ✅

  • Drive Revenue Higher: Boost on- and off-premise orders and successfully increase your average check size.
  • Streamline Operations: Run your kitchen more efficiently while improving communication between teams on the floor and in the back.
  • Ensure Guest Satisfaction: Eliminate service errors and reduce wait times, delivering the speed and quality your guests expect.
  • Control Operational Costs: Easily monitor labor performance, identify cost savings, and work to reduce food waste.
  • Grow with Flexibility: The core system offers robust management tools, but you can also customize your setup with industry-leading integrations for accounting or inventory.

Ready to transform your workflow with TouchBistro?

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Frequently Asked Questions

What types of systems can TouchBistro integrate with?

You can customize your POS solution with flexible, industry-leading integrations. These options cover key operational areas. They specifically include accounting, inventory management, and staff scheduling tools.

How is customer support structured, and is there an extra fee for assistance?

Customer support is available 24 hours a day, 7 days a week, including holidays. You can access the customer success team via phone or email, and this service is provided at no additional cost.

Do software updates incur an extra charge?

No, there are no charges for system updates. Your TouchBistro POS will be continuously updated by the company without any additional fees, keeping your system current.

Does TouchBistro offer a standard free trial or a money-back guarantee?

TouchBistro does not explicitly advertise a free trial or money-back guarantee on its official pricing pages. Since plans require extensive customization, you must contact sales for specific terms and commitments.

Is payment processing included in the base $69/month POS Software price?

No, payment processing is not included in the base POS Software price. You must obtain integrated payment services, and additional transaction fees and costs will apply.

What is the primary benefit of choosing the Essentials Bundle over the base POS Software plan?

The Essentials Bundle starts at $99/month and helps avoid large initial capital deployment. This package includes necessary software licenses, integrated payment processing, and offers $0 upfront hardware costs.

Does TouchBistro charge commission fees for using its native Online Ordering platform?

No, they do not charge commission fees for orders placed through the built-in Online Ordering platform. This feature lets businesses keep 100% of the profits on off-premise sales.

What kind of pricing transparency is offered for payment processing fees?

TouchBistro Payments and the majority of their integrated partners offer transparent terms. They primarily utilize a competitive 'cost plus pricing' model for clarity.

What happens if I sign up but then decide the POS system doesn't fit my business?

The official promotional materials do not state a public cancellation or refund policy. External user feedback frequently highlights that the company maintains a strict no-refund policy.

What type of restaurant business is TouchBistro best suited for?

The system is designed as an all-in-one management tool for growing restaurants. It is highly valued, particularly by independent restaurants needing powerful, customizable features for complex workflows.

Does TouchBistro offer details on its data security protocols online?

Not explicitly stated on the official site. Given the customized nature of the platform, you should contact the sales team directly to ask about their standard security, compliance, and data handling practices.

Are the system modules purchased based on usage or per license?

Pricing is highly customized based on your needs, but plans explicitly include 'POS license(s).' This suggests pricing scales based on the number of required licenses or operational components.

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