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Textline

Textline

The most secure business texting platform for modern teams.

#1 dans SMS Marketing
1 min read · Updated 10/4/2025
Textline homepage screenshot

At a glance

Quick overview for Textline: rating, pricing summary, key features, and highlights.

Ciroapp review

4.0
Secure texting with outstanding human support.

Textline emphasizes being the most secure business texting platform, boasting SOC-2 and HIPAA compliance for regulated industries. We found customers consistently praise the user-friendly interface and highly responsive support team, which often facilitates smooth integration and setup processes. Overall, the tool performs exceptionally well for team communication, offering robust features for secure scaling, but prospective users must closely monitor billing and cancellation practices.

Pros

  • Pro:Unmatched security and compliance standards (SOC-2, HIPAA).
  • Pro:Excellent, highly responsive customer and technical support.
  • Pro:User-friendly platform with a friendly format and ease of use.
  • Pro:Smooth integration process with external CRMs like Pipedrive.

Cons

  • Con:Reported issues with unauthorized charges continuing after cancellation notice.
  • Con:Difficulty obtaining timely refunds related to free trial setup holds.
  • Con:Specific dollar costs for plans are not transparently listed upfront.
  • Con:Some users desire bigger volume discounts for larger subscriptions.
Free trial
Yes
Range: Not explicitly statedFree trial, Monthly subscription, Yearly subscription, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Textline review, pricing, features, pros & cons

It's hard to manage customer relations while worrying about compliance and data security. Textline provides unmatched security and SMS compliance right out of the gate. They keep your data safe and ensure your text campaigns meet all relevant regulatory standards.

✅

What is Textline?

Textline is designed to be the most secure business texting platform available. 💡 It serves modern teams across customer support, sales, marketing, and logistics. This platform makes it easier for your entire team to communicate effectively with customers.

Textline helps protect your business while improving client interactions.

Textline Key Features

🛡️ Safeguard Your Business with Unmatched Compliance

Textline takes the lead when it comes to security and industry compliance. We put the necessary safeguards in place to protect your business data effectively. This ensures your text campaigns comply with all relevant industry standards.

Our platform keeps your data safe right out of the gate. Textline has truly unmatched security options for any modern company. We maintain several key certifications to maximize client protection:

  • SOC-2 certified
  • HIPAA compliant
  • TCPA compliant

✨ Designed for Modern Teams and Diverse Roles

Textline is built to serve modern teams like customer support, sales, and logistics. It makes it easier for your entire staff to communicate quickly and effectively with clients. The platform helps protect your business while improving the quality of client interactions.

You can assign specific roles to manage team permissions efficiently. The Essentials plan uses standard Admin and Agent roles for basic operations. Growing teams can access custom user roles at the Pro level. This precise configuration helps improve efficiency across all departments.

✨ Launch Your Campaigns Quickly and Compliantly

You can start your business texting operation with speed and total confidence. We guide every customer through the detailed SMS registration process when starting out. This ensures your operations quickly meet all relevant regulatory requirements.

This support minimizes confusion and friction during setup. For large, complex deployments, we also offer flexible implementation options through the Enterprise tier. This ensures you can scale your secure messaging platform without unnecessary delays.

✨ Advanced Connectivity and Seamless Integrations

Textline provides the necessary tools to connect with your existing technology stack. You gain access to standard integrations, API, and webhooks on all plans. This allows for customized workflows and secure data transfers across systems.

For businesses relying on advanced CRM capabilities, the Pro plan offers a direct Salesforce integration. This feature is crucial for maximizing sales strategy and efficient lead management. Seamless connectivity helps drive better lead conversion rates.

✨ Maintain Critical Conversation History

Keeping track of past client discussions is essential for providing excellent context. The Essentials plan includes a strong three years of standard conversation history retention. This gives your agents sufficient context for quick, informed customer interactions.

For high-volume efficiency, the Pro plan includes unlimited conversation history. This ensures you never lose a detail, no matter how long the client relationship lasts. The platform also supports your teams by providing core message capacity up to two thousand credits monthly.

✨ Automate Surveys and Measure Performance

Textline includes powerful built-in survey capabilities to measure customer satisfaction directly. You can easily send out NPS (Net Promoter Score) and CSAT (Customer Satisfaction) surveys. This helps ensure you are collecting vital feedback effectively.

Pro plans unlock custom surveys tailored to specific business needs. This tier also provides time-based automations and routing options. These powerful tools help maximize team efficiency and reduce the need for manual work.

Use Cases

📞 Securely Handling Customer Support Inquiries

Customer support teams often manage highly sensitive data. Textline ensures every conversation is compliant and secure, which is essential for HIPAA-regulated industries. This robust security protects both your business and your clients from data breaches.

After resolving an issue, teams can instantly deploy NPS or CSAT surveys. Gathering feedback quickly helps you measure satisfaction and improve service quality immediately.

💰 Improving Lead Conversion Through Sales Texting

Sales teams need to connect with leads quickly to maximize conversion rates. With Textline, you maintain secure, professional communication that builds immediate trust. The platform helps you see a definite boost in your final lead conversion rate achieved.

Tip: Teams on the Pro plan can integrate directly with Salesforce. This links your secure text conversations directly into your CRM for seamless tracking and follow-up.

📢 Compliant Mass Texting for Marketing Campaigns

Problem: Launching text marketing campaigns carries high regulatory risk, especially with TCPA rules.

Approach: Textline provides fully compliant tools and actively guides teams through the detailed SMS registration process when starting out. This ensures your campaigns meet required standards.

Outcome: You unlock a channel that drives a measurable boost in the customer response rate while maintaining complete trust and compliance.

🚚 Standardizing Communication Across Logistics Teams

Logistics operations require timely, accurate updates for internal teams and customers. Use Textline to streamline status changes and delivery notifications securely. This keeps everyone informed instantly.

For high-volume operations, utilize time-based automations and routing. These features ensure that critical messages are sent on schedule without requiring manual monitoring.

🛡️ Maintaining Security and Oversight in Large Organizations

Large organizations need rigorous control over who accesses conversations and customer data. Textline’s platform is SOC-2 certified and provides advanced security features at the Enterprise level.

Teams can create custom user roles to limit access based on job function. This structure protects sensitive data while ensuring that all team members handle client interactions effectively and securely.

Pricing Overview for Textline

Pricing range
Not explicitly stated
Pricing types
Free trial, Monthly subscription, Yearly subscription, Usage-based pricing

Textline offers three main plans: Essentials, Pro, and Enterprise, allowing you to choose monthly payment or save with annual billing. While exact plan costs are not listed, usage is differentiated primarily by included message credits per month (600 or 2,000).

Plans & Pricing

Essentials

Contact for pricing
Limit of 600 included message credits per month.
  • Basic features
  • 600 total Included Message Credits per month
  • Three-year conversation history
  • NPS and CSAT surveys
  • Standard integrations
  • API and webhooks
  • Admin and Agent roles
  • Webchat available
  • + 1 more features
Select plan / Get started for free

Pro

Contact for pricing
Limit of 2,000 included message credits per month.
  • Everything in Essentials
  • Unlimited conversation history
  • 2,000 total Included Message Credits per month
  • Custom user roles
  • Custom surveys
  • Salesforce integration
  • Time-based automations and routes
  • Advanced security features
  • + 3 more features
Select plan / Get started for free

Enterprise

Contact for pricing
No visible message credit limit; personalized account plans.
  • Everything in Pro
  • Flexible implementation
  • Advanced security features
  • Personalized account plans
  • Webchat available
  • HIPAA compatible
Message us / Book a demo

Textline pricing is Not explicitly stated but offers three plans: Essentials, Pro (Recommended), and Enterprise (Custom).

Review the specific features of each tier below to choose the right fit for your team.

Essentials

Price: Not explicitly stated Websites Supported: Not explicitly stated Best For: Basic communication needs, compliance-focused organizations, or smaller teams requiring standard integrations. Refund Policy: Not explicitly stated Other Features:

  • 600 total Included Message Credits per month
  • Three-year conversation history
  • NPS and CSAT surveys
  • Standard integrations, API, and webhooks
  • Admin and Agent roles; HIPAA compatible

This plan provides all the basic features necessary to run a secure texting operation. It's a great starting point if you require essential tools like compliance features and need up to 600 messages monthly. You also benefit from solid conversation history and key survey capabilities.

Pro (Recommended)

Price: Not explicitly stated Websites Supported: Not explicitly stated Best For: Growing businesses needing advanced automation, deeper CRM integrations, and dedicated customer success management. Refund Policy: Not explicitly stated Other Features:

  • Unlimited conversation history
  • 2,000 total Included Message Credits per month
  • Salesforce integration and custom surveys
  • Custom user roles and time-based automations/routes
  • Advanced security features, Priority support, Dedicated customer success manager

The Pro plan is designated as the recommended selection for maximizing efficiency. It highly boosts your message capacity to 2,000 credits and unlocks powerful tools like custom roles and Salesforce integration. If your operations rely on advanced automation and demand priority support, Pro offers the most comprehensive feature set.

Enterprise

Price: Not explicitly stated Websites Supported: Not explicitly stated Best For: Large organizations, highly regulated industries, or companies requiring maximum security and personalized support. Refund Policy: Not explicitly stated Other Features:

  • Everything in Pro included
  • Flexible implementation
  • Advanced security features
  • Personalized account plans
  • HIPAA compatible and Webchat available

The Enterprise tier is explicitly built for complex, high-volume deployments. This customizable plan provides bespoke solutions and the absolute highest level of advanced security setup. If you need flexible implementation and tailored configurations, contacting the Textline sales team for a custom quote is the correct next step.

You can choose to pay monthly for flexibility or save money with discounted annual billing. Although specific dollar pricing is not visible, both the Essentials and Pro plans offer an option to Get started for free. For customized Enterprise details, you can easily book a personalized demo.

User Reviews

Textline maintains a solid external rating, primarily driven by consistently excellent customer support and high user satisfaction with the platform’s usability. Users frequently praise the support team's responsiveness and patience, especially when guiding businesses through the complicated texting certification process during initial onboarding.

People find the software user-friendly, convenient, and dependable for communication, noting smooth integrations with external systems like Pipedrive. They enable easy communication with field teams and clients.

However, we cannot ignore significant financial concerns raised by multiple recent reviewers. These users reported persistent issues with unauthorized charges continuing after official cancellation notices were submitted.

They also mention difficulties receiving refunds related to free trial credit card holds, describing the resolution process as frustrating and months-long. While core communication functionality is strong, prospective users must exercise extreme caution regarding billing synchronization and cancellation policies.

Textline must urgently address these reported high-impact billing reliability issues. 📝

What users say elsewhere

Alex D.
· Trustpilot
5.0 / 5

Text Line has greatly improved the communication flow between our field experts and the office staff. The app is user-friendly, offering features like sending attachments that go beyond a regular SMS line. This flexible format greatly enhances team coordination.

Mark H.
· Trustpilot
5.0 / 5

Textline offers truly excellent customer service. They were patient and supportive while we learned about the complicated texting certification process. From our salesperson to the support staff, I highly recommend Textline to anyone looking for a reliable product.

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Why use Textline?

Why should your team choose Textline? When connecting with clients, security and trust are the most important elements. Textline understands this critical need for safety while providing powerful communication tools. They genuinely take home the gold when considering security and compliance.

Consider these core benefits:

  • Textline has truly unmatched security and compliance, protecting both your business and your customers.
  • The platform is fully SOC-2 certified and complies with critical HIPAA and TCPA regulations.
  • Team members are guided through the detailed SMS registration process when starting out.
  • Using Textline helps drive measurable business outcomes, including a definite boost in the customer response rate.
  • You can expect to see an increase in revenue and an improved lead conversion rate achieved. ✨

Ready to transform your workflow with Textline?

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Frequently Asked Questions

How is Textline priced? Is it based on users or message volume?

Textline pricing is primarily based on included message volume, referred to as credits per month. Essentials includes 600 credits, and Pro maximizes volume with 2,000 credits monthly. You can choose to pay monthly for flexibility or save money with discounted annual billing.

Does my plan include security features necessary for regulated industries like healthcare?

Yes, security is a core focus across all tiers. The platform is SOC-2 certified and complies with HIPAA and TCPA regulations. Both the Essentials and Enterprise plans are explicitly listed as HIPAA compatible.

Which specific CRM systems integrate with Textline?

The Essentials plan offers standard integrations, API access, and webhooks for general connectivity. If your business uses Salesforce, direct Salesforce integration is specifically bundled starting with the Pro plan.

How long does the free trial last, and what access does it include?

Both the Essentials and Pro plans offer an option to 'Get started for free.' However, the duration or specific feature limitations of the free trial period are not explicitly stated on the official site.

What happens if my team exceeds the monthly message credit limit?

The Essentials plan limits you to 600 message credits, and Pro limits you to 2,000 credits. The official site does not explicitly state the mechanism or cost associated with going over these monthly usage quotas.

What is the policy for cancellations and refunds?

Not explicitly stated on the official site. To ensure clarity, it is recommended you contact customer support directly to understand their specific cancellation processing and refund policies.

What level of support responsiveness can Pro plan users expect?

Pro plan subscribers receive Priority support, which should guarantee faster issue resolution. They also benefit from having a dedicated customer success manager to assist with maximizing platform usage.

Which plan should organizations choose if they need unlimited data and conversation history?

You should select the Pro plan or higher. While Essentials saves conversation history for three years, Pro unlocks unlimited conversation history retention for compliance and auditing needs.

Do I get help with the complex SMS registration process when I sign up?

Yes, Textline assists customers by guiding them through the complicated SMS registration and certification process during onboarding. This helps ensure your text campaigns are compliant immediately.

Are there different user roles to manage team access and permissions?

Yes, the Essentials plan provides basic Admin and Agent roles. If you need more granular control, the Pro plan allows you to create custom user roles to tailor access permissions.

How does Textline support advanced workflow automation?

Advanced automation features begin with the Pro plan, allowing you to set time-based automations and routing rules. Enterprise customers benefit from flexible implementation tailored to unique workflow requirements.

Is the dollar pricing for any plan publicly listed on the site?

No. The specific dollar pricing for the Essentials, Pro, or Enterprise plans is not explicitly displayed on the official pricing pages.

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