What's the minimum number of vehicles required to use SureCam?
You need at least three fleet vehicles to use SureCam's services. There's a three-vehicle minimum for all service levels.
Is there a free trial available?
Not explicitly stated on the official site. The site encourages you to schedule a demo to see the platform in action.
How is the pricing structured? Is it per-seat or per-usage?
Pricing is customized based on your fleet's size and selected features. It's not a simple per-seat or per-usage model; you'll get a quote for your specific needs.
Can I add or remove vehicles from my plan later?
Yes, plans scale with your business. You can add or remove vehicles at any time to match your fleet size.
What does the monthly subscription fee include?
The monthly fee covers the camera hardware rental, cloud video storage, GPS tracking, software access, and ongoing customer support.
Do I need to buy the cameras separately?
No. With the rental plan, the cost of the SureCam device is included in your subscription. There's no separate hardware purchase.
What happens if a camera stops working?
All cameras under the rental plan are covered by a warranty for your subscription's duration. If a unit fails, SureCam will replace it.
How does SureCam handle my data and security?
Not explicitly stated on the official site. You may want to contact their sales team directly for details on data privacy and security protocols.
Are there any data limits or storage quotas for video footage?
Not explicitly stated on the official site. The plan includes cloud storage, but specific limits or retention periods aren't detailed.
How responsive is your support team? Is there an SLA?
Not explicitly stated on the official site. The site mentions ongoing support is included, but specific response times or service level agreements aren't provided.
In which languages or regions is SureCam available?
Not explicitly stated on the official site. The website doesn't specify language support or geographic availability.
Can I cancel my subscription at any time?
Not explicitly stated on the official site. For details on cancellation policies, you'd need to contact their sales or support team.
Who is SureCam best suited for?
SureCam is ideal for businesses of all sizes with at least three fleet vehicles that need to improve safety, protect drivers, and reduce liability with video evidence.
What's the process for onboarding and installing the cameras?
Most fleets are set up and running within days. Cameras ship quickly, and a dedicated customer success representative will guide you through setup and configuration.