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Reply.io

Reply.io

Supercharge your sales team with AI and multichannel sequences.

#4 dans Email marketing
2 min read · Updated 10/3/2025
Reply.io homepage screenshot

At a glance

Quick overview for Reply.io: rating, pricing summary, key features, and highlights.

Ciroapp review

4.4
AI-powered multichannel outreach with industry-best support.

Reply.io is a dependable, AI-powered platform designed to supercharge sales outreach using sophisticated multichannel sequences. We found its pricing structure highly flexible, scaling from essential email volume plans starting at $49 per user up to fully automated AI SDR services. Overall, based on its robust feature set, deep deliverability tools, and industry-leading customer support, we consider Reply.io a top choice for scaling complex sales campaigns.

Pros

  • Pro:Exceptionally responsive customer support (often minutes, not hours).
  • Pro:Robust and reliable platform for scaling multichannel campaigns (email and LinkedIn).
  • Pro:Comprehensive suite of AI tools, including advanced personalization and the Jason AI SDR agent.
  • Pro:Strong deliverability focus with unlimited email warm-up and anti-spam features.

Cons

  • Con:A significant initial learning curve due to the tool's complexity and customization options.
  • Con:Users occasionally report temporary issues where features do not function logically.
  • Con:Technical problems, while rare, sometimes require extensive time and back-and-forth communication to resolve fully.
Free trial
Yes — 14 days
Range: $49–$3000/monthFree plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Reply.io review, pricing, features, pros & cons

Are your sales teams struggling with slow, manual processes? Sending timely follow-ups across many channels can be exhausting.

Reply.io changes this frustrating dynamic. It uses advanced AI to generate leads, run multichannel sequences, and book meetings for you fast. ✨

What is Reply.io?

Reply.io is a dependable AI sales platform built to help sales teams sell smarter and scale their outreach. In fact, over 3,000 businesses worldwide trust our services.

We bring together audience discovery, AI personalization, and unified communication in one place. It's truly your secret weapon for closing more deals and filling up your sales pipeline. 💡

Reply.io Key Features

✨ AI-Powered Personalization and Dynamic Sequencing

Reply leverages advanced AI to craft highly unique messages that break through noisy inboxes. You use AI Variables to generate customized, unique emails that grab the prospect's attention immediately. Because every message is different, this strong personalization helps you bypass spam filters and connect with leads faster.

Beyond individual messages, AI also generates smart outbound sequences for full campaign automation. The platform even selects the best potential channels for each prospect automatically. This ensures your strategy is optimized from the start without heavy manual configuration.

✨ Supercharge Audience Discovery and Data Sourcing

Find your exact ideal audience—not just anyone—with powerful discovery tools. Reply provides access to over 1 billion global contacts featuring real-time data and actionable intent signals. This rich source helps keep your outreach sharp and effective.

Start your sales effort strong by using AI to identify the correct audience quickly, saving you valuable time. You can also easily enrich existing contact lists; score, route, and update your pipeline data with a single click. Plus, an extension helps you get verified emails fast right from LinkedIn and Gmail.

✨ Multichannel Conditional Engagement

It's crucial to connect with prospects exactly where they are. Reply lets you engage prospects via dynamic, conditional sequences across several channels. The platform enables powerful automation steps that operate based on prospect actions.

You can seamlessly combine automated touchpoints in one unified sequence for maximum impact:

✨ Guaranteed Email Deliverability and Health

Make sure your emails consistently land in the primary inbox, avoiding the spam folder entirely. Reply offers over 30 specialized features designed to boost your email health and ensure top deliverability.

These safeguards include unlimited mailboxes and free Email Warm-Ups, which increase open and reply rates naturally. You also benefit from a comprehensive Anti-spam and Deliverability suite, an Email Health Checker, and official Google Postmaster Integration.

✨ Seamless Conversion and Meeting Automation

Convert qualified leads into booked meetings effortlessly by eliminating manual scheduling hurdles. Reply provides a built-in meeting scheduler that integrates with your existing calendar, keeping your sales schedule tight and effective.

You can trigger scheduling forms directly through your outreach sequences, accelerating closure. Even better, once a prospect replies to your sequence, the AI handles the conversion process. It manages follow-ups, answers basic queries, and books the meeting for you, securing more deals with less effort.

✨ Autonomous Sales Operations with Jason AI SDR

You have the option to delegate your entire sales effort to Reply’s fully automated agent, Jason AI SDR. This solution offers continuous 24/7 autonomous operations for lead generation and response management. It’s truly a complete "done-for-you" solution built for scaling.

Jason provides real-time contact search, utilizes AI personalization, and sends high-accuracy emails. The agent includes Autopilot and Copilot modes, ensuring comprehensive AI-driven outreach across multiple channels.

Use Cases

📲 Scaling Automated Multichannel Outreach

Your sales team needs to connect with prospects beyond a single channel. Reply lets you build dynamic, conditional sequences that adapt based on recipient actions. You can start with an email, move to a LinkedIn touchpoint, and even automate an SMS or call step—all managed from one spot. This structure ensures you reach prospects on their terms, making your engagement highly personal and effective.

Tip: Connect sequences to almost any other channel via Zapier steps for truly dynamic campaigns.

📧 Achieving Top Email Deliverability

Problem: High-volume cold email campaigns often end up in the spam folder, wasting outreach effort.

Approach: Use Reply’s specialized deliverability suite. You get unlimited mailboxes and free, automatic email warm-ups included with your plan. This suite protects your email reputation using over 30 unique features, including an anti-spam system and Google Postmaster integration.

Expected Outcome: Your messages consistently land in the primary inbox, boosting open rates and maximizing lead engagement.

🤖 Hiring a Fully Autonomous Sales Agent

For teams needing 24/7 coverage, you can hire the Jason AI SDR Agent. Jason operates autonomously, handling the entire sales cycle from searching for contacts to booking meetings. It uses AI personalization to ensure every outreach email is unique, helping you cut through the noise. This agent provides a true 'done-for-you' solution for pipeline generation.

  • Search: Finds prospects using real-time contact data.
  • Engage: Runs personalized, multichannel sequences.
  • Convert: Uses AI to handle responses and schedule meetings.

🔍 Efficient Prospecting with Real-Time Data

Building accurate lead lists is critical, but manual sourcing is slow. Use Audience Discovery to access over 1 billion global contacts, complete with real-time data and intent signals for relevance. Need a verified email right now?

Use the Email Search Extension to find and verify prospects from LinkedIn or Gmail instantly. This means laser-focused outreach built on fresh, actionable data, saving researchers significant time.

💬 Seamless Conversation Management

Switching between email, phone, and social apps breaks your focus and slows down follow-up. Reply’s Unified Inbox provides a single place to manage all communication. You can handle emails, SMS texts, and social messages seamlessly without constant tab switching.

This efficiency allows sales reps to focus on selling instead of juggling platforms.

📅 Accelerating Meeting Bookings

Once a lead shows interest, you must move fast to book a meeting. Reply eliminates the scheduling friction using its Meeting Scheduler integrated directly into your sequences. By syncing with your calendar and CRMs like Calendly, you ensure your availability is always accurate.

Furthermore, the AI generated responses can handle initial queries and book the meeting automatically, accelerating your pipeline flow.

💼 Managing Outreach for Multiple Agency Clients

Agencies need strong centralized tools to handle various client campaigns. The Agency Starter plan provides unlimited clients and users under one agency umbrella. You benefit from a Centralized Inbox and an Agency Dashboard for complete campaign oversight.

This specialized structure, combined with dedicated support, helps agencies scale efficiently and manage complex outreach programs.

Pricing Overview for Reply.io

Pricing range
$49–$3000/month
Pricing types
Free plan, Free trial, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing

Reply.io offers flexible sales outreach solutions with plans covering email volume, multichannel campaigns, and AI automation. Subscriptions start at $49 per user/month and scale based on active contacts or required AI functionality.

Plans & Pricing

Email Volume (Annual starting tier)

Monthly$59/user
Yearly$49/user
Starts at 1,000 active contacts/month; scales up to 500,000 active contacts/month ($899/user/month annual).
  • Unlimited mailboxes
  • Unlimited email warmup
  • Unlimited emails
  • Anti-spam & deliverability suite
Sign up for Free

Multichannel (Annual starting tier)

Monthly$99/user
Yearly$89/user
Priced per user/month, unlimited active contacts.
  • Email Automation (10 mailboxes)
  • LinkedIn Automation (Paid subscription required)
  • Calls & SMS Automation (Paid subscription required)
  • Unlimited active contacts and email warmup
Start 14-day trial

AI SDR Starter (Annual)

Monthly$800
Yearly$500
Starts at 1,000 active contacts/month. Price scales with contact volume (up to $1000/month annual for 3,000 contacts).
  • Hire Jason AI (Fully Automated Solution)
  • AI personalization & generated responses
  • Multichannel automation
  • Unlimited mailboxes & warm-ups
Hire Jason AI

Agency Starter

Monthly$166
YearlyNot explicitly stated
Unlimited emails monthly, unlimited users & clients.
  • Unlimited clients and users
  • Unlimited email warm-up
  • Centralized inbox
  • Dedicated support and custom roles/permissions
Get Started

Reply.io costs between $49/user/month and $3000/month across four main entry points: Email Volume starting at $49/user/month, Multichannel starting at $89/user/month, AI SDR starting at $500/month, and Agency Starter beginning at $166/month.

The following section details the primary pricing tiers available. Remember, selecting annual billing often provides savings up to 17% or more compared to monthly rates.

Email Volume

Price: Starts at $49 per user/month (Billed annually) Websites Supported: Not explicitly stated Best For: High-volume outreach focused purely on email. Refund Policy: Not explicitly stated Other Features:

  • Unlimited mailboxes and email warm-up.
  • Unlimited emails sent to active contacts.
  • 50 Live data credits each month.
  • Anti-spam and deliverability suite included.

This plan is great if your primary focus is scaling cold email outreach. Starting at $49 per user/month, the price scales based on the number of unique active contacts you need to reach monthly, hitting $899/user/month for 100,000 active contacts.

Multichannel

Price: Starts at $89 per user/month (Billed annually) Websites Supported: Not explicitly stated Best For: Teams seeking all-inclusive outreach via multiple communication channels. Refund Policy: Not explicitly stated Other Features:

  • 10 mailboxes included for email automation.
  • Unlimited active contacts and unlimited email warm-up.
  • LinkedIn, Calls & SMS Automation (available with a paid subscription).
  • Team Performance and Channel Efficiency Reports.

The Multichannel option offers the best value for sales teams needing comprehensive outreach coverage. You get access to channels like LinkedIn, SMS, and phones for one fixed per-user price. This plan also includes a 14-day free trial.

AI SDR Starter (Hire Jason AI SDR)

Price: Starts at $500 per month (Billed annually) Websites Supported: Not explicitly stated Best For: Small teams starting with a fully automated, AI-driven sales solution. Refund Policy: Not explicitly stated Other Features:

  • Includes 1,000 active contacts monthly.
  • 24/7 autonomous operations and real-time contact search.
  • High-accuracy emails and AI personalization.
  • Multichannel automation and unlimited mailboxes/warm-ups.

If you are seeking a complete "done-for-you" solution, the AI SDR plans feature Jason, Reply's AI agent 🤖. The Starter plan provides full automation and includes essential Customer Success Manager (CSM) onboarding.

Agency Starter

Price: Starts at $166 per month Websites Supported: Not explicitly stated Best For: Agencies managing multiple client workspaces and outreach campaigns. Refund Policy: Not explicitly stated Other Features:

  • Unlimited clients and unlimited users.
  • Unlimited monthly emails and email warm-up.
  • Centralized inbox and Agency dashboard.
  • Dedicated support and roles/permissions.

This plan is designed specifically for agencies needing to manage outreach for various clients efficiently. You benefit from centralized tools and unlimited capacity for managing users and workspaces.

Reply offers a complimentary Sign up for Free option on the Email Volume path. Additionally, you can start a 14-day free trial for the Multichannel plan if you want to test the full set of tools. Annual billing options are available across many plans, offering savings up to 50% for Agencies depending on the tier chosen.

User Reviews

Reply.io users consistently report a positive experience, highlighting outstanding customer support as a major strength. Reviewers frequently note that the support team is incredibly responsive, often providing immediate help via chat and resolving complex issues quickly—sometimes within minutes.

This strong support helps users navigate the platform’s powerful features. Functionally, users praise Reply.io’s reliability and robust capabilities for scaling outreach.

The platform makes it easy to manage sophisticated, multichannel campaigns across email and LinkedIn in a centralized location. While the tool is intuitive once learned, several reviewers mentioned a noticeable learning curve due to its complexity and heavy customization options.

Users highly value features like A/B testing, detailed statistics, and seamless CRM integrations. Overall, users find Reply.io an effective and valuable tool for prospecting automation and building sophisticated outbound programs.

🥳

What users say elsewhere

Alex D.
· Trustpilot
5.0 / 5

Reply.io’s support team is truly exceptional. The human interaction I have with them is better than any other software I currently use for my job. The chat assistant also provides great intake support.

Sarah K.
· Trustpilot
5.0 / 5

We’ve used Reply.io for four years, and it has revolutionized our email outreach approach. The platform is highly reliable, but when things occasionally go wrong, their support staff quickly resolves everything.

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Why use Reply.io?

Why choose Reply? We empower your team to connect with more prospects and book meetings faster. This reliable AI platform helps you execute your sales process, your way. ✅

  • Find Your Exact Audience: Discover your perfect fit using Audience Discovery. You access over 1 billion global contacts with real-time data and intent signals to keep outreach sharp.
  • Ensure Top Deliverability: We provide unlimited mailboxes, warm-ups, and over 30 specialized features. This suite ensures your messages consistently land in the primary inbox, not the spam folder.
  • Scale Across Channels: Engage prospects via dynamic, conditional sequences. This means connecting across email, LinkedIn, calls, SMS, and other channels via Zapier—all from one spot.
  • Leverage True AI Power: Use AI Variables to craft highly personalized, unique emails that grab attention. You can also hire the Jason AI SDR Agent for 24/7 fully automated operations.
  • Unify Communication: Keep every text, social message, and email in one Unified Inbox. You manage all conversations seamlessly without constantly switching tabs.
  • Gain Trust and Reliability: We have spent over 10 years helping sales teams grow. The platform is top-rated, earning a strong 4.6/5 rating from 1,480 reviews on G2.

Ready to transform your workflow with Reply.io?

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Frequently Asked Questions

What customer relationship management (CRM) systems does Reply.io integrate with?

Reply integrates directly with major CRMs including Salesforce, HubSpot, Pipedrive, Copper, and Close. It also offers flexible connectivity to many other applications via Zapier, Make, and a comprehensive API.

How is the pricing structured: per-seat or based on usage volume?

The pricing uses a hybrid approach for Sales Outreach plans. You pay a specific price per user per month (per seat). This cost then scales based on the number of 'active contacts' you reach monthly (usage).

What exactly does the limit on 'active contacts' mean?

Active contacts define the unique prospects you can send a first-step email to within one month. Crucially, you can send an unlimited number of follow-up emails to those same active contacts during that period.

Is any dedicated support available for migrating my existing data or setting up my account?

Yes, users on annual plans receive Customer Success Manager (CSM) onboarding. This assistance helps with account setup, configuring technical limits, settings, integrations, and reviewing best practices for sequences.

What features can I test during the 14-day free trial period?

The 14-day free trial gives you access to the product’s core features. You can create multichannel sequences, use the B2B database, access all reports and analytics, and test integrations like Salesforce and Hubspot.

Do I get access to B2B contact data built into my subscription plan?

Yes, many core plans include 50 Live Data credits per month. You can use these credits to discover new prospects from their database of over 1 billion global B2B contacts in real-time.

How responsive is the customer support team via live chat?

The support team aims for excellent responsiveness via in-app chat. They target a response time of under 15 minutes during the operating hours, which are 2 AM to 7 PM EST.

Does Reply.io adhere to any data security certifications?

Yes, the official site confirms that Reply provides users with a SOC II compliance report. This demonstrates their commitment to high security and privacy standards for managing customer data.

Is there a money-back guarantee or a formal refund policy if I cancel?

The official site does not explicitly state a money-back guarantee or detailed refund policy. You should always contact the Reply sales or support team for clear information regarding cancellations and refunds.

Are LinkedIn and Calls & SMS features included in the Multichannel pricing?

The Multichannel plan allows these channels, but they are available via paid add-ons. LinkedIn Automation costs $69 per account, and Calls & SMS Automation is $29 per account monthly.

Are there limits on contact storage in my account?

Reply states that all plans include unlimited contact storage under their fair usage policy. The default limit is usually 100,000 contacts, but the support team can raise this if required.

Who is Reply.io best suited for?

The platform is designed for versatility, fitting various B2B sales roles. It is ideal for solopreneurs, marketers, sales and SDR teams, and dedicated lead generation agencies.

Does Reply.io support specific regional languages or target non-English speaking markets?

Not explicitly stated on the official site regarding specific language features or regional support. However, their Audience Discovery tool offers access to over 1 billion global contacts.

Ready to try Reply.io? Check out the official site or pricing.
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