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PrestaShop

PrestaShop

Your pre-installed, all-in-one ecommerce store solution.

#8 dans Ecommerce
2 min read · Updated 10/5/2025
PrestaShop homepage screenshot

At a glance

Quick overview for PrestaShop: rating, pricing summary, key features, and highlights.

Ciroapp review

2.8
High customization, reliability risks.

We find PrestaShop excels in offering a complete, highly customizable open-source core, particularly valuable when using the simplified Hosted Offer. However, many users report technical instability, frequent bugs, and notable financial risks associated with the third-party module marketplace. Overall, PrestaShop is a powerful tool best suited for users who possess substantial development resources or are prepared for high ongoing maintenance costs.

Pros

  • Pro:Simplified launch and hosting is included via the new Hosted Offer plan.
  • Pro:Strong legal compliance features built-in (GDPR, automatic VAT calculation).
  • Pro:Highly flexible and customizable open-source core platform.
  • Pro:Integrated toolkit covering marketing, payments, and shipping solutions.

Cons

  • Con:High risk associated with low-quality or obsolete third-party modules.
  • Con:Frequent reports of technical bugs and software instability in later versions.
  • Con:Requires substantial existing technical knowledge or high ongoing spending.
  • Con:Support team sometimes lacks specialized technical advisory skills.
Free trial
Yes — 14 days
Range: €290/year excl. VATFree trial, Yearly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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PrestaShop review, pricing, features, pros & cons

Are you tired of the technical worries when trying to launch your online store? PrestaShop Hosted Offer changes that. ✨ It provides efficient hosting and handles complex details like automatic VAT calculation and GDPR compliance.

Now, launching your business is quick and simple.

What is PrestaShop?

The PrestaShop Hosted Offer is a complete, turnkey solution designed to get your ecommerce business running quickly. It’s built on PrestaShop version 8 and simplifies the entire setup process. This package includes efficient store hosting, providing 50GB of space thanks to our partner Gandi.

It’s ideal for entrepreneurs who want a powerful, modular tool but need the technical aspects handled for them. Your store is set up and ready to go in just 30 minutes, guided by our experts. 💡

PrestaShop Key Features

✨ Instant Launch and Managed Hosting

Get your business online quickly thanks to our complete, turnkey package. We handle the technical installation so you can start selling your products right away. Your pre-installed store is based on the powerful PrestaShop version 8 software.

Our team hosts and installs your store within about 30 minutes of subscribing, guided by our experts. This means you skip the technical setup hassle completely. This reliable foundation includes efficient hosting with 50GB of dedicated space, powered by our trusted partner, Gandi.

✨ Essential Legal Compliance

Launch your store confidently knowing that key legal requirements are managed automatically. We guide you step-by-step toward compliance with fundamental European regulations. This keeps you focused on sales rather than complex legislation.

The service includes crucial guidance on legal details like GDPR compliance and cookie management using the PrestaShop Legal Assistant tool. Crucially, it also features automatic VAT calculation, which adjusts based on your country of residence for financial accuracy.

✨ Integrated Payments and Logistics

All necessary business tools are pre-installed and ready to use upon launch. You get a complete business toolkit designed to handle smooth transactions and logistics. This significantly simplifies managing your sales flow right from day one.

The core system integrates an all-in-one payment solution, PrestaShop Checkout, built with PayPal, concentrating all your payment needs securely. For logistics, the included eShip service allows you to effortlessly send packages globally, supporting both home delivery and collection points.

✨ Smart Marketing and Visibility

Reach millions of shoppers instantly using powerful built-in marketing features. The Hosted Offer prepares your store for multi-channel success and helps you grow your audience by becoming more visible.

You benefit from automated ad features for major networks, including Google, Facebook, and Instagram (via PrestaShop Marketing/Social). Furthermore, marketing automation is included, powered by Klaviyo, helping you nurture leads effectively. You can track this traffic and all store performance in real time using the comprehensive analytics within PrestaShop Metrics.

✨ Customization and Dedicated Support

While the offer is simple to launch, it provides great modularity for future growth. You have full freedom to extend and personalize your online presence over time. This makes PrestaShop a powerful, modular tool that supports your move toward an omnichannel strategy.

You can customize your store endlessly using included themes, design options, and expanding module services. Plus, you are autonomous but never truly alone: expert teams are available six days a week via email, live chat, or phone support to assist you.

Use Cases

✨ Launching Your Store Quickly and Simply

You’re an entrepreneur ready to sell, but you want to avoid the complex technical setup. The Hosted Offer removes this worry entirely. Our experts handle the hosting and installation for you, based on PrestaShop version 8.

Your fully functional ecommerce store is ready quickly, often in just 30 minutes after subscribing. You can skip the technical hassle and jump straight into customizing themes and adding products immediately.

⚖️ Ensuring Critical Legal Compliance

Maintaining compliance with fast-changing laws like GDPR can feel overwhelming for a small business owner. The solution guides you step by step through necessary regulations.

Problem: You must manage cookies and guarantee GDPR compliance for European customers. Approach: Use the Legal Assistant feature, which is part of the pre-installed toolkit. Outcome: Your store remains compliant, securing customer trust and reducing legal risk without requiring outside expert consultation.

🚀 Mastering Multichannel Customer Reach

You need to reach shoppers where they spend their time—not just on your website. The Hosted Offer includes powerful tools to drive high visibility across major networks.

  1. Access the integrated PrestaShop Marketing/Social tools.
  2. Set up automated advertising campaigns for Google, Facebook, and Instagram.
  3. Utilize Marketing Automation powered by Klaviyo to nurture leads and convert casual browsers into repeat customers.

Tip: Use the comprehensive Metrics tool to track how well these campaigns are performing in real time.

📦 Simplifying Payments and Global Shipping

Handling payment security and worldwide logistics must be easy for your business to grow. All necessary operational systems are pre-installed and ready to activate.

You collect customer funds using PrestaShop Checkout, which is a secure, all-in-one payment solution built with PayPal. When it’s time to ship, use the integrated eShip service to send packages around the world, whether to homes or convenient collection points. This helps streamline your daily transaction routine.

💬 Accessing Reliable Expert Support

You might feel autonomous managing your store, but you’re never truly alone when technical questions arise. The subscription provides dedicated support for when you need guidance.

Our expert teams are available six days a week for assistance. You can choose the format that works best: contact us via email, live chat, or dedicated phone support. This ensures timely answers to keep your business running smoothly.

💰 Managing Complex International Taxes

Selling across borders means accurately managing VAT based on the customer’s location and current regulations. This often requires complex manual checks and updates.

The Hosted Offer features integrated, automatic VAT calculation based on your country of residence and the destination. This helps ensure precise pricing and compliance from the start. It reduces errors and keeps your focus squarely on scaling your business.

Pricing Overview for PrestaShop

Pricing range
€290/year excl. VAT
Pricing types
Free trial, Yearly subscription

PrestaShop offers a single comprehensive subscription, the Hosted Offer, priced annually at €290 (excluding VAT). This dedicated plan bundles hosting, installation, and vital ecommerce services for a simplified launch experience.

Plans & Pricing

Hosted Offer

Yearly€290 excl. VAT
Promotional period discount available for the first year of an annual subscription.
  • Hosting and installation of your store (50GB)
  • Automatic VAT calculation according to your country
  • GDPR compliance and cookie management (Legal Assistant)
  • Support 6 days a week by email, live chat or phone
  • All-in-one payment solution (PrestaShop Checkout built with PayPal)
  • Automated ads on Google, Facebook, and Instagram networks
  • Marketing Automation (Klaviyo)
  • Shipping service (eShip for PrestaShop)
  • + 3 more features
Start your 14-day free trial

PrestaShop costs €290 per year (excluding VAT) with one primary plan currently offered: Hosted Offer at €290 per year.

Here are the details for the provided subscription option.

Hosted Offer

Price: €290 excl. VAT (annual) Websites Supported: Not explicitly stated Best For: New entrepreneurs needing a ready-to-launch store with hosted services and dedicated support. Refund Policy: Not explicitly stated Other Features:

  • E-commerce hosting and store installation (50GB)
  • Automatic VAT calculation
  • Support 6 days a week (email, live chat or phone)
  • PrestaShop Checkout payment solution
  • Marketing automation and advertising tools
  • GDPR compliance and cookie management

This plan is ideal if you want a complete solution without handling the technical setup independently. You receive efficient hosting and installation taken care of by experts in about 30 minutes. The comprehensive package includes integrated services crucial for success, like payment processing and major advertising networks. Since support is provided six days a week, this is a smooth option for busy business owners. 👍

The Hosted Offer comes with a generous 14-day free trial. This allows you to thoroughly test the full features before you commit to the yearly cost. We recommend reviewing the included services carefully to ensure the bundle perfectly fits your specific e-commerce requirements.

User Reviews

User feedback for PrestaShop is highly polarized, resulting in a low Trustpilot rating of 2.1 (Poor). We see strong recurring issues concerning reliability and the quality of the Addon Marketplace.

Many long-time users and developers report significant frustration with recurring bugs and stability, especially following version 1.7, including critical errors like VAT calculation problems. Complaints highlight that numerous costly modules stop working after updates, and some sellers disappear, making the marketplace feel unreliable and risky for serious financial investment.

Experienced users warn that the platform requires substantial technical knowledge and unexpected spending to keep it functional. However, the system is not without significant praise.

Newer users appreciated how easily they could create a shop in a few hours without prior experience. Partners and satisfied professionals emphasize its strength as a highly flexible and customizable open-source platform with almost endless possibilities.

If you have deep technical resources or utilize expert guidance, it offers great potential, but approach the third-party module ecosystem with caution. 😬

What users say elsewhere

Alex L.
· Trustpilot
5.0 / 5

I started using PrestaShop with no prior experience. I was really impressed by how quickly I could create a shop in just a few hours. The new version uses Symfony, which feels powerful and modern.

Adeko B.
· Trustpilot
5.0 / 5

PrestaShop is easily the best choice for custom e-commerce solutions. We have worked with the platform since 2012, and the possibilities for development are truly endless. Its flexibility sets it apart from most other CMS options.

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Why use PrestaShop?

Why juggle multiple vendors when you can centralize everything? The Hosted Offer gives you the reliable foundation needed to scale and manage an omnichannel strategy. Choosing this service means gaining these core advantages: ✅

  • Launch Fast, Worry Less: Our team handles the hosting and installation for you. Your pre-installed store is ready in just 30 minutes after subscribing, letting you skip the technical hassle.
  • Compliance Made Easy: Get guidance on essential legal matters. This includes GDPR compliance, cookie management using the Legal Assistant, and crucial automatic VAT calculation based on your country of residence.
  • Marketing Tools Are Built-In: The offer includes automated ad features for Google, Facebook, and Instagram networks (PrestaShop Marketing/Social). You also get Marketing Automation powered by Klaviyo, helping you reach millions of shoppers.
  • Complete Business Toolkit: Everything your store needs is pre-installed: an all-in-one payment solution (PrestaShop Checkout with PayPal), shipping services (eShip), and comprehensive analytics (Metrics) to track performance in real time.
  • Always Supported: You are autonomous but never truly alone. Access expert help 6 days a week via email, live chat, or phone support.

Ready to transform your workflow with PrestaShop?

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Frequently Asked Questions

What are the storage limitations for my hosted store?

Your Hosted Offer subscription includes generous hosting capacity. Specifically, you receive 50GB of efficient hosting space, managed by PrestaShop’s partner, Gandi.

Which specific third-party marketing and payment tools are included in the subscription?

You receive several built-in tools for critical business needs. These include PrestaShop Checkout built with PayPal, marketing automation powered by Klaviyo, and dedicated ad tools for Google, Facebook, and Instagram networks.

Is the annual price based on usage, sales volume, or per-user seats?

The Hosted Offer is a fixed annual cost of €290, excluding VAT. The pricing structure is not explicitly stated as dependent on the number of users or your store's sales performance.

How quickly can I actually start using my shop after subscribing?

The installation process is very quick and guided by experts. Your pre-installed store will be hosted and ready for you to access in approximately 30 minutes after you subscribe.

What kind of support is included, and how available are the experts?

You get full dedicated support six days a week while using the platform. You can reach the support team easily via email, live chat, or a direct phone call for help.

Do I retain full ownership of my store data even though PrestaShop hosts it?

Yes, we believe in user control. PrestaShop ensures you maintain full ownership of your online store and all associated operational data.

Are there any volume or traffic limits imposed on the Hosted Offer?

A specific quota on monthly bandwidth or order volume is not explicitly stated on the official site. You should contact the PrestaShop team directly to discuss high-traffic requirements.

Can I use the included themes and still highly customize my store's design?

Absolutely. While themes are included, the platform is designed for flexibility. You maintain the ability to endlessly customize the design, modules, and services to fit your brand.

Does the system help with compliance for international sales?

Yes, the system is equipped with compliance features. It provides automatic VAT calculation based on your country and assists with GDPR requirements and cookie management.

Is a money-back guarantee or refund policy provided after the annual payment?

Refund policies or a money-back guarantee are not explicitly stated on the official site. We recommend reviewing the detailed Terms and Conditions before committing to the annual subscription.

What features are available during the 14-day free trial?

The 14-day free trial is comprehensive. You can explore and test all the full features of the Hosted Offer before you need to commit to paying the yearly cost.

How do I cancel my annual subscription if I need to close my store?

The exact cancellation procedures are not explicitly detailed on the official site. Please contact the customer support or sales team for guidance on managing your subscription cancellation terms.

Ready to try PrestaShop? Check out the official site or pricing.
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