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NapoleonCat

NapoleonCat

Centralize, Automate, and Scale Social Media Customer Conversations.

#1 dans Social Media Management
2 min read · Updated 11/17/2025
NapoleonCat homepage screenshot

At a glance

Quick overview for NapoleonCat: rating, pricing summary, key features, and highlights.

Ciroapp review

4.7
Social Inbox and Auto-mod Powerhouse

We find NapoleonCat excels at scaling social media customer service, unifying all interactions into one seamless Social Inbox dashboard. The platform’s unique strength is its AI-powered Auto-moderation, which protects brand engagement effectively and saves significant response time. Overall, it is a robust, high-value tool ideal for growing teams managing high-volume social conversations.

Pros

  • Pro:Centralized Social Inbox supports multiple platforms, including comments on paid ads.
  • Pro:Highly effective AI Auto-moderation for spam and brand protection (a key differentiator).
  • Pro:Customer support is consistently rated as excellent, fast, and personalized.
  • Pro:The intuitive interface and ease of use streamline team collaboration and efficiency.

Cons

  • Con:Customized pricing is not transparent or publicly listed upfront.
  • Con:Users occasionally report minor bugs or temporary slowness in the UI.
  • Con:Social profile connections sometimes drop and need to be re-linked.
  • Con:Minor technical issues may be encountered with newer integrations, such as TikTok.
Free trial
Yes — 14 days
Range: Not explicitly statedFree trial
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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NapoleonCat review, pricing, features, pros & cons

It's tough constantly tracking messages, comments, and reviews across many social platforms. This fragmented work hinders your response time and hurts the customer experience.

NapoleonCat addresses this challenge by centralizing all interactions in one place. It uses AI-powered automation to protect your brand, speed up responses, and turn every interaction into a meaningful opportunity. ✨

What is NapoleonCat?

NapoleonCat is best described as a world-class social media customer service platform. While it lets you manage content, publish, and schedule posts across supported networks, its strength is specialized customer care. It helps brands deliver efficient and reliable service at scale.

It’s the ideal tool for teams needing to handle large volumes of social conversations, reviews, and comments—including those nestled within advertising campaigns. You’ll find it supports all major platforms, including Facebook, Instagram, TikTok, LinkedIn, and the various App Stores. 💡

NapoleonCat Key Features

📥 The Unified Social Inbox 📥

Track and reply to all customer conversations instantly in one seamless dashboard. This powerful centralization stops your team from constantly switching between different platforms. You can respond to incoming messages, comments, and reviews all from the same place.

Critically, the Inbox also captures interactions related to your advertising. It tracks and lets you reply quickly to comments that appear specifically under your Facebook, Instagram, or TikTok ads. You’ll save time and ensure no customer queries slip through the cracks, leading to better overall customer experience.

This system handles a diverse range of interactions quickly. For example, you can talk to Instagram followers through DMs within the same Inbox. It also allows you to monitor and respond to thousands of reviews across Google locations and various App Stores.

✨ AI-Powered Automation and Brand Safety

Protect your brand and streamline high-volume interactions using intelligent automation. NapoleonCat utilizes cutting-edge AI to enhance your service efficiency behind the scenes. This technology analyzes the sentiment behind incoming messages and helps you quickly detect issues.

Auto-moderation handles the growing number of audience interactions automatically. You can set rules to instantly hide, delete, or reply to content based on specific triggers. This is essential for keeping your community safe and your channels organized.

New AI features are specifically designed to detect and label spam or hate speech. Combined with the auto-moderation tools, AI removes toxic comments automatically. You can also set up rules to notify team members instantly or automatically redirect public comments into private messages for better customer service resolution.

✨ Intelligent Social CRM

Make every customer interaction uniquely relevant using the built-in Social CRM. This tool helps you create detailed user profiles for people who contact you via social media. These profiles are robust and contain vital information for successful service.

The user profile holds a complete conversation history and any relevant personal contact information. Your team can also use internal notes to share critical context with colleagues. This ensures every interaction is personalized and responsive, enhancing trust and relationships with your audience.

✨ Streamlined Content Publishing and Planning

Automate content approvals and scheduling across multiple platforms with a few clicks. You can easily map out your entire content strategy in a shared, color-coded calendar. This central visual tool keeps every team member on the same page regarding future posts.

Workflows allow you to delegate specific content tasks and submit posts for approval before publishing. The platform supports effortless scheduling ahead for days, weeks, or even months.

The built-in AI Assistant is ready to help you create content faster. Use it to instantly generate engaging post captions. Additional features help you perfect final delivery:

✨ Actionable Analytics and Competitive Benchmarks

Easily prove that your social media activity truly moves the needle for your business. Monitor your content’s performance across all supported platforms to identify what resonates most with your audience. Access audience insights to create even better future content.

Use your performance data to align your strategy directly with tangible business goals. You might focus on improving response rates or driving higher engagement. You can also analyze your competitors’ channels using competitive benchmarks to see what they are doing successfully.

✨ Automated and Customizable Reporting

End the time-consuming process of manually transferring data into spreadsheets or designing complex PDFs. NapoleonCat simplifies reporting, allowing you to showcase your results instantly. You can easily customize and brand these reports to match your company's look.

Schedule regular, automated performance reports. These reports can be emailed directly to your boss, clients, or other relevant stakeholders. This ensures everyone is updated on your progress without any tedious manual effort.

Use Cases

💬 Unifying Customer Conversations for Faster Responses

It’s hard to keep up when messages, reviews, and comments are spread across TikTok, Instagram, Facebook, and multiple app stores. The Social Inbox solves this problem by pulling all communication into one centralized dashboard. Your customer service team no longer wastes time switching between apps or platforms. Instead, they can track and reply to every message efficiently, delivering fast, consistent customer care.

This unified view includes Instagram DMs and interactions on pages and profiles. It’s built specifically to handle high-volume interactions, helping minimize delays and keep your audience engaged. You’re ready to respond no matter which channel the customer uses.

🚫 Automating Brand Safety and Moderation

Constant oversight is necessary but time-consuming when managing potential spam, trolls, or toxic comments. NapoleonCat’s AI Assistant and Auto-moderation work together to protect your brand automatically. The system uses cutting-edge AI to instantly detect and label spam or hate speech within incoming messages.

Combined with auto-moderation rules, the platform can immediately hide, delete, or redirect harmful content using specified keywords or detected sentiment. This saves your team hours of manual work and keeps your community organized and safe, even outside business hours.

💰 Managing High-Volume Comments on Ad Campaigns

When your sponsored content is effective, it generates massive volumes of comments on Facebook, Instagram, and TikTok. These interactions often contain support questions, sales leads, or occasionally, competitive spam. It’s vital to manage these quickly.

The Social Inbox tracks and centralizes comments that appear specifically under your active advertising campaigns. You can use auto-moderation to filter out noise or automatically assign specific comments to appropriate staff members. This ensures that valuable leads or critical comments receive attention instantly.

🤝 Personalizing Customer Service with Social CRM

To provide truly unique service, your team needs context for every conversation. The built-in Social CRM helps you achieve deep personalization for interactions on social media. As you communicate, NapoleonCat creates user profiles for those who contact you.

These profiles store conversation history, personal contact details, and internal team notes. When a customer reaches out, your agent has their full history instantly available. This context streamlines the process, ensuring every interaction feels relevant and helps you scale quality customer relationships.

🗓️ Streamlining Content Planning and Team Collaboration

Keeping a consistent publishing schedule requires precise coordination across marketing and social teams. With the Publisher, you can map out and organize all your content efforts in an intuitive shared calendar.

Use the color-coded calendar to schedule posts ahead for the day, week, or month across numerous platforms. Teams can delegate tasks, send posts for mandatory approval, and stay on the same page. You can even use the AI Assistant to instantly generate engaging post captions, making creation faster.

📈 Automating Performance Reporting for Stakeholders

Proving the ROI of your social strategy shouldn’t involve endless hours of manual data transfer and formatting. NapoleonCat helps align your social efforts directly with business goals like improving response rates or driving engagement.

Customized and branded reports can be generated within the platform, showing content performance and competitive benchmarks. You can schedule these automated reports to be emailed directly to managers, clients, or stakeholders. This process cuts out tedious work and provides concrete data instantly.

Pricing Overview for NapoleonCat

Pricing range
Not explicitly stated
Pricing types
Free trial

NapoleonCat pricing is not publicly listed and appears customized based on organizational needs and scale. You can explore all features, including the Social Inbox and Auto-moderation, through a free 14-day trial.

Plans & Pricing

Expert Plan

Contact for pricing
Includes 5 seats, 10 social profile slots, and 25,000-message capacity in the Inbox (based on trial configuration).
  • Social Inbox
  • Auto-moderation
  • Publisher
  • Analytics
  • Reporting
  • AI Assistant
Contact sales

NapoleonCat costs between Not explicitly stated and Not explicitly stated per Not explicitly stated with 1 plan: Expert Plan at Not explicitly stated.

While specific monthly subscription prices aren't publicly listed, the 14-day free trial gives you a great opportunity to explore the platform’s full capabilities.

Expert Plan

Price: Not explicitly stated Websites Supported: Not explicitly stated Best For: Organizations needing comprehensive social media management and large-scale customer service workflows. Refund Policy: Not explicitly stated Other Features:

  • Includes 5 user seats and 10 social profile connections.
  • 25,000-message capacity for the Social Inbox.
  • Access to all core features, including Social Inbox, Auto-moderation, and Publisher.
  • Full Analytics and Reporting (report previews only during the trial).
  • Unlimited actions for the built-in AI Assistant.

If you're looking to centralize and automate customer conversations across multiple social platforms, the Expert Plan seems like the complete solution. It's clearly built for teams handling high volumes of interaction, leveraging robust reporting and AI tools to manage scale.

NapoleonCat offers a generous 14-day free trial without requiring credit card details, which is an excellent way to evaluate the software. This trial is completely free and is structured around the full-featured Expert Plan configuration. If you need a more custom setup or handle profiles with high follower counts, reach out to their support team for tailored assistance and specific pricing details.

User Reviews

Since we could not locate recent Trustpilot data, our summary relies heavily on insights from Capterra users, where NapoleonCat maintains an overwhelmingly positive rating. Users consistently praise the platform for its ability to centralize communication, citing the Social Inbox as extremely effective for managing comments and messages across numerous profiles (Facebook, Instagram, etc.).

Furthermore, the AI-powered Auto-moderation feature is frequently celebrated; it saves significant time by automatically filtering spam, trolls, and repetitive comments, substantially improving brand safety and flow 🌟. Reviewers routinely describe the interface as intuitive and easy to use, making team onboarding straightforward despite the breadth of features.

A major highlight is the customer support, which is often called outstanding—fast, personalized, and highly responsive. While overall satisfaction is very high, a few technical frictions are mentioned, such as minor bugs with newer integrations (like TikTok) or the occasional need to re-link social profiles.

Although pricing is not public, users who commit generally find the robust feature set offers excellent value for scaling social media customer service operations.

What users say elsewhere

Jordan P.
· Capterra
5.0 / 5

We rely on NapoleonCat for inbox management and auto-moderation across Facebook and Instagram. Being able to monitor engagement and filter repetitive comments across multiple accounts has been amazing. It saves our team significant time every day.

Maya S.
· Capterra
5.0 / 5

Customer service is truly outstanding, offering fast responses and personalized assistance whenever we need it. The platform is very intuitive and handles comments and messages quickly. Onboarding new team members to our account is remarkably easy.

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Why use NapoleonCat?

If you need to stop losing time switching between countless apps and truly master your brand engagement, NapoleonCat is built for you. It simplifies complexity so your team can focus on connection, not confusion. ✅

  • Unify Your Inbox: Track and reply to all incoming messages, reviews, and comments—even those under your sponsored content—using one seamless Social Inbox dashboard.
  • Automate Brand Safety: Leverage cutting-edge AI to detect sentiment and quickly remove unwanted spam, trolls, or toxic comments behind the scenes, keeping your community healthy and organized.
  • Enhance Context and Personalization: Use the built-in Social CRM to create user profiles with conversation history, internal notes, and personal details, ensuring every customer interaction is unique and relevant.
  • Streamline Publishing and Collaboration: Map out all your content efforts in a shared, color-coded calendar. Delegate tasks, approve posts, and keep everyone on the same page with publishing workflows.
  • Prove Social ROI: Access powerful analytical insights and competitive benchmarks to monitor performance, aligning your social strategy directly with tangible business goals like improving response rates or selling more products.
  • Simplify Reporting: Customize and brand automated reports which can be scheduled and emailed directly to your boss, clients, or stakeholders, ending the tedious work of transferring data to spreadsheets. 📈

Ready to transform your workflow with NapoleonCat?

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Frequently Asked Questions

Which social platforms and review sites does NapoleonCat support?

We support all major platforms like Facebook, Instagram, TikTok, LinkedIn, YouTube, and X. You can also manage reviews from Google My Business, Google Play Store, and the Apple App Store.

What are the limitations of the 14-day free trial?

The trial is based on the Expert Plan and includes 5 seats, 10 profile connections, and a 25,000-message limit for the Inbox. You cannot download reports during the trial, but you can view full report previews.

If I have a very large social account, are there special limits?

Yes, if you need to connect a profile that has over one million followers, you should contact our support team. They will assist you in creating a more custom setup.

How is the pricing structured—per user, per profile, or based on message volume?

Pricing is fully customized based on your needs and scale. Details from the trial configuration suggest costs are calculated using a blend of user seats, profile slots, and Social Inbox message capacity.

What is the typical customer support response rate for chat inquiries?

We prioritize responsive service and aim to reply to chat inquiries within a few minutes if we are online. Customers consistently rate our support as attentive, helpful, and excellent.

Do I need a credit card to sign up for the free trial?

No, we do not require a credit card to start the 14-day free trial. You won't automatically be charged or locked into a subscription once the trial period ends.

Can I use the Social Inbox to manage comments on my paid ad campaigns?

Yes, the Social Inbox helps you monitor and respond to comments posted under your sponsored content. This currently includes Facebook, Instagram, and TikTok ads.

What is the official refund or money-back guarantee policy?

Not explicitly stated on the official site. Since pricing is tailored, you should discuss refund and billing terms with the sales team when requesting a custom quote.

Does the platform offer any tools for onboarding new team members?

The platform offers a knowledge base and video tutorials to help you learn quickly. Users have generally found the interface intuitive, which streamlines the process of adding new team members.

Can I hide or delete toxic comments automatically?

Yes, the AI-powered Auto-moderation detects sentiment, including spam, trolls, and hate speech. This feature helps remove toxic content automatically, keeping your community safe and organized.

Is information regarding data security or privacy standards available?

Not explicitly stated on the official site. We recommend reviewing the terms of service or contacting the sales team directly for details on data handling and security protocols.

What is the process for canceling a paid subscription?

Not explicitly stated on the official site. Because pricing and plans are customized, the cancellation process is likely specified within the service contract provided by the sales team.

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