Keela

Keela review

Donor management software that helps nonprofit fundraisers organize giving and raise more.

Keela costs from $190/mo · 6 plans

By Ciroapp Editorial Team · Updated Oct 13, 2026
Keela homepage screenshot

At a glance

Quick overview for Keela: rating, pricing summary, key features, and highlights.
Vendor page checked Oct 23, 2026

Ciroapp score

3.9/ 5

Donor CRM that retires the spreadsheet

Keela puts donor records, online giving, and stewardship automation in one nonprofit-focused platform. Guided migration, regional tax receipting, and unlimited emails and forms give small teams real breathing room. Pricing scales with your contact count, and you sign up through a demo rather than a self-serve checkout. Overall, a solid pick for growing fundraisers who value support over self-serve signup.

Pros

  • Donor profiles pull together gift history, household links, soft credits, and custom fields in one record.
  • Automation handles receipts, thank-yous, and lapsed-donor nudges, with unlimited automations included at every tier.
  • Donation forms use giving history and demographics to personalize asks and prompt recurring gifts.

Cons

  • Pricing rises with your contact count and is quote-based, so costs shift as your database grows.
  • Payments run through Stripe or PayPal rather than a built-in processor, adding another account to manage.
  • No free trial or money-back terms are shown publicly, so you confirm those details before signing.
Best for
  • Growing nonprofits in Canada, the United States, Australia, or New Zealand that want donor management and fundraising in one system.
  • Small fundraising teams buried in spreadsheets and manual receipting.
  • Organizations running recurring giving, major gifts, and multi-channel campaigns side by side.
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.

What is Keela?

Keela is a fundraising CRM built for nonprofit teams rather than sales departments. It brings donor profiles, online donation forms, email and texting, automated stewardship, and reporting into one platform. It serves growing nonprofits across Canada, the United States, Australia, and New Zealand, with tax-compliant receipting for the CRA and IRS and regional data hosting.

Verdict

Best for Growing nonprofit fundraising teams in Canada, the US, Australia, and New Zealand that want donor management, giving, and outreach in one system.

Keela is a strong fit for growing nonprofits that want donor management, giving, and outreach under one roof with migration help and regional compliance. It's a weaker fit if you need upfront public pricing, a non-listed region, or event ticketing as a core function. Confirm costs and integrations before switching.

Strengths

  • Donor profiles consolidate gift history, household relationships, soft credits, and custom fields.
  • Automated journeys cover receipts, thank-yous, and lapsed-donor nudges, with unlimited automations included as standard.
  • AI-assisted donation forms and Smart Ask personalize asks using giving history and demographic data.

Watch-outs

  • Pricing is not published and scales with contact list size, so budgets depend on database growth.
  • Payment processing runs through Stripe or PayPal rather than a built-in processor.
  • Receipting and hosting target Canada, the US, Australia, and New Zealand, so other regions may need checks.

Pricing trap for Keela: Public pricing isn't shown, and plans scale with your contact list, so your fee tracks database size rather than a flat rate. Confirm the tiers that fit your current and projected contacts before committing.

Keela Key Features

✨ Donor records that hold together

Every supporter gets a profile that holds full gift history, household relationships, soft credits, and custom fields. You can spot and merge duplicates, then group donors into segments for targeted outreach. Instead of stitching spreadsheets together, your team works from one record per donor, so details stay accurate as your list grows.

✨ Stewardship that runs in the background

Pre-built and custom journeys handle receipts, thank-yous, and lapsed-donor nudges, and unlimited automations come as standard. Mission Assistant turns a simple prompt into a reviewable email workflow, so you approve the plan before anything sends. Your team spends less time on admin and more time talking to donors.

✨ Online giving that personalizes the ask

Keela's forms pair preset asks with recurring prompts and a smooth checkout. Smart Ask uses giving history, demographic data, and wealth screening to personalize each request. The setup covers:

  • Preset gift asks that guide the first click
  • Recurring donation prompts built in
  • Secure checkout via Stripe and PayPal

💌 Communications and connected tools

Email and texting live beside your donor records, so supporter communications stay in one place. Segmented lists and saved audiences let you send the right message to the right group, while deliverability tools help it land. Connected tools include QuickBooks, Mailchimp, Eventbrite, and Zapier, so finance and marketing data flow without manual re-entry.

✨ Reporting and a guided move from your old CRM

Dashboards update as gifts come in. Campaign reports, cohort analysis, and LYBUNT/SYBUNT views show who gave last year but not this one, a quick way to spot supporters who need attention. When you switch, an Implementation Specialist migrates contacts, donation records, and recurring gifts, and can export data from your old CRM first.

Use Cases

📂 Leaving spreadsheets behind

Your donor history sits in scattered tabs and old exports. Keela pulls contacts, donation records, and recurring gifts into one donor database. A dedicated Implementation Specialist runs the migration, and no technical expertise is required.

Expected outcome: One clean record set your whole team can trust.

🔁 Recurring giving that keeps running

Donation forms pair preset asks with recurring prompts, so supporters set up monthly gifts. Smart Ask shapes each request using giving history and demographic data. Payments run through Stripe or PayPal.

Expected outcome: Steadier recurring revenue from the same list. > Tip: Annual billing saves up to 23%.

🧾 Receipts and thank-yous that send themselves

Automated journeys handle tax receipts and thank-you notes the moment a gift lands. Receipting follows CRA and IRS rules. Canadian donor data stays in Canada; US data stays in the US.

Unlimited automations come as standard. Expected outcome: Compliant receipts without the year-end scramble.

📊 Tracking campaigns and lapsed donors

Live dashboards show campaign results, cohort analysis, and LYBUNT/SYBUNT views. Spot donors who skipped a year and let automated nudges bring them back. Segment supporter lists for email and texting.

Expected outcome: Reports you can share without rebuilding spreadsheets. > Tip: Sync giving data to QuickBooks.

Keela pricing

From$190/mo

  • 6 plans
  • Save up to 14% with annual billing

Vendor page checked on Oct 23, 2026; confirm current prices on Keela's pricing page

Keela pricing page screenshotView pricing page screenshot
PlanBilled monthlyBilled annuallyIncludes
Up to 1000 Contacts
$190/mo
$164/mo
$1,968 per year
Save up to 14% with annual billing
Up to 1,000 contacts
  • Unlimited forms, emails, and donations
  • Donor and volunteer management
  • Email marketing with unlimited templates
  • Reporting and analytics
  • No transaction fees
1001-2500 Contacts
$259/mo
$243/mo
$2,916 per year
Save up to 6% with annual billing
Up to 2,500 contacts
  • All entry-tier features
  • Room for up to 2,500 donor and volunteer records
  • Unlimited emails, forms, and donation pages
2501-5000 Contacts
Most popular
$357/mo
$316/mo
$3,792 per year
Save up to 11% with annual billing
Up to 5,000 contacts
  • Donor and volunteer management
  • Email marketing
  • Reporting, dashboards, and analytics
  • Automatic and compliant tax receipts
5001-7500 Contacts
$420/mo
$379/mo
$4,548 per year
Save up to 10% with annual billing
Up to 7,500 contacts
  • Donor CRM
  • Email marketing
  • Automation for receipts and thank-yous
  • Reporting and analytics
7501-10000+ Contacts
$489/mo
$438/mo
$5,256 per year
Save up to 10% with annual billing
Up to 10,000+ contacts
  • Donor and volunteer management
  • Email marketing
  • Automation
  • Reporting and analytics
  • Data hosting in the US, Canada, or Australia
Custom Pricing
See vendor page
See vendor page
More than 10,000 contacts
  • Custom feature packaging
  • Dedicated onboarding and migration support
  • Data hosted in your country

Price history

Tracking prices since Oct 13, 2026. No price change detected yet.

Pricing types: Monthly subscription, Yearly subscription, Usage-based pricing

Pricing notes

Keela offers flexible, contact-based pricing that starts at $164/month when billed annually for up to 1,000 contacts and scales to about $438/month for larger databases. You can pay monthly or yearly, and every plan includes unlimited forms, emails, donations, and support.

Keela costs between $164 and $438 per month across its contact-based plans: up to 1,000 contacts from $164/month, 1,001–2,500 contacts from $243/month, 2,501–5,000 contacts from $316/month, 5,001–7,500 contacts from $379/month, and 7,501–10,000+ contacts from $438/month. These are annual-billing rates, which save up to 23% versus paying month to month.

Pick the tier that matches the size of your contact list, and you'll get the same core toolkit at every level.

Up to 1,000 Contacts

Price: From $164/month billed annually Best For: Small nonprofits and charities with a compact donor list Other Features: Unlimited forms, emails, and donations; donor and volunteer management; email marketing with unlimited templates; reporting and analytics; no transaction fees

This is the natural starting point for a lean team. You still get the full core toolkit, so a small shop can run campaigns, receipts, and donor records without extra software. If your list grows past 1,000 records, you simply move up a tier.

1,001–2,500 Contacts

Price: From $243/month billed annually Best For: Growing organizations that have outgrown the smallest tier Other Features: Everything in the entry plan; room for up to 2,500 donor and volunteer records; unlimited emails, forms, and donation pages

Stepping up keeps you on the same platform as your list expands. Watch the jump between tiers, since that is where budgets often need a closer look.

2,501–5,000 Contacts

Price: From $316/month billed annually Best For: Established charities juggling several campaigns at once Other Features: Donor and volunteer management; email marketing; reporting, dashboards, and analytics; automatic and compliant tax receipts

Mid-sized teams tend to land here once they're running multiple campaigns and a wider donor base. You're paying for scale, not extra modules — the feature set holds steady across the tiers.

5,001–7,500 Contacts

Price: From $379/month billed annually Best For: Larger nonprofits with a busy fundraising calendar Other Features: Donor CRM; email marketing; automation for receipts and thank-yous; reporting and analytics

At this size, automation earns its keep. Automated receipts and thank-you messages cut admin time, which matters once donation volume picks up. Teams that only need a little more room should stay on the tier below.

7,501–10,000+ Contacts

Price: From $438/month billed annually Best For: Big fundraising operations with heavy reporting needs Other Features: Donor and volunteer management; email marketing; automation; reporting and analytics; data hosting in the US, Canada, or Australia

Higher tiers suit organizations with steady, high-volume giving and reporting duties that need to be audit-ready. Check how your contact count is measured before you move up, because crossing a tier line mid-year can force an upgrade.

Custom Pricing

Best For: Organizations with more than 10,000 contacts Other Features: Custom feature packaging; dedicated onboarding and migration support; data hosted in your country

Once you pass 10,000 contacts, Keela builds a package around your database. Use the contact form to request a quote.

Keela doesn't list a free plan, so budget for a paid subscription from the start. Paying annually is the easiest way to lower your rate, and every plan includes Standard Care at no extra cost, with unlimited email support, a knowledge base, and training videos. If you want live chat or scheduled phone calls, Premium Care starts at $200 per month. Onboarding programs are flexible, so you can choose the level of help that suits your team.

Cost calculator

Estimate what Keela costs for your team.

Billing
Per month
$190
Per year
$2,280

Up to 1000 Contacts has a flat price: the number of seats does not change the total. Estimate based on published list prices, before taxes, add-ons and discounts.

How to pay less for Keela

  • Pay annually: saves up to 14% compared with monthly billing.
  • Cheaper tools in this category start at $25/mo.
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Why use Keela?

Most CRMs were built for sales pipelines, so nonprofits end up bending tools that were never designed for them. Keela aims the other way, shaping its workflows around donors, gifts, and stewardship.

  • Donor records that hold together: profiles carry full gift history, household relationships, soft credits, and custom fields, so you stop stitching spreadsheets.
  • Automation that runs quietly in the background: pre-built and custom journeys handle receipts, thank-yous, and lapsed-donor nudges, with unlimited automations included as standard.
  • Smarter online giving: AI-powered donation forms pair preset asks with recurring prompts, and Smart Ask uses giving history and demographic data to personalize each request.
  • Receipts and data that stay local: CRA and IRS compliant receipting, with Canadian donor data hosted in Canada and US data hosted in the US.
  • A guided move from your old system: a dedicated Implementation Specialist migrates contacts, donation records, and recurring gifts, and can export data from your previous CRM.
  • Fewer disconnected tools: secure giving through Stripe and PayPal, plus sync with QuickBooks, Mailchimp, Eventbrite, Zapier, and other nonprofit solutions.

Keela reports a 42% reduction in administrative time and over $2 billion raised through the platform, alongside a 98% customer satisfaction rating. Those are the vendor's own figures, but they point to the outcome buyers care about: less admin, more fundraising.

Keela alternatives

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SimplyGiv is a giving and donation platform aimed at churches, ministries, and nonprofit organizations. It provides online donation channels so supporters can give from a web browser or phone, with recurring gift support to turn one-time generosity into predictable monthly revenue. Administrators get a consolidated view of donation activity for reporting and budgeting without manual spreadsheets. It follows a focused, single-purpose model rather than the all-in-one church management suite approach, with a free plan for getting started and paid tiers for organizations that need greater capacity.

Keela FAQ

How much does Keela cost?

Keela's cheapest paid plan, Up to 1000 Contacts, costs $190 per month. Paid plans range from $190 to $489 per month.

How much do you save with annual billing on Keela?

Paying annually saves up to 14% compared with monthly billing, based on Keela's list prices.

Has Keela's price changed recently?

No. We have not detected a price change since we started tracking on Oct 13, 2026.

Which integrations does Keela connect with?

Keela syncs with Stripe, PayPal, QuickBooks, Mailchimp, Eventbrite, and Zapier. Giving runs through Stripe or PayPal rather than a built-in processor, so you'll manage a separate payment account.

Where is donor data hosted, and is receipting compliant?

Donor data stays in your region: Canadian data hosted in Canada, US data in the US, with Australia available on higher tiers. Receipting follows CRA and IRS rules. Check fit if you operate elsewhere.

Are there limits on emails, forms, or donations?

Every plan includes unlimited forms, emails, donations, and automations, plus no transaction fees. Your main limit is contact count, which decides your tier.

What are the trial, refund, and cancellation terms?

Keela shows no free trial or money-back terms publicly. Ask about refunds and cancellation before signing, and confirm how crossing a contact tier mid-year affects your billing.

Ready to try Keela? Check out the official site or pricing.

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