How far back does GETIDA audit my historical Amazon FBA transactions?
Their recovery process performs an initial audit that examines up to 18 months of your historical Amazon FBA transaction data. After this comprehensive look, the system then starts continuous monitoring in real-time.
How does GETIDA connect securely to my Amazon Seller Central account?
GETIDA is an authorized Amazon Selling Partner. They establish connection through your Seller Central account to access necessary transaction data. This partnership ensures all access and data handling aligns with Amazon's compliance rules.
What kind of technological support is offered for private label brands and documentation?
Private label brands benefit from patented document management technology. This specializes in handling complex Proof of Inventory Ownership (PIO) documentation, which is critical for resolving many FBA claims.
Which specific Amazon marketplaces or regions does GETIDA cover?
GETIDA provides worldwide marketplace coverage. They offer support and assistance from a global team, helping FBA sellers recover eligible claims regardless of location.
Is the pricing per seat, or is it strictly commission-based usage?
The pricing is purely performance-based and contingency only. Since there are no contracts or monthly fees, you only pay a commission, starting at 25%, based on successfully recovered FBA funds.
What is the scope of the $400 introductory special for new users?
New users can utilize a special offer where they keep 100% of the first $400 recovered in FBA reimbursements, meaning the commission is 0% during that period. The standard rate begins only after this threshold is met.
What kind of data security and compliance assurances does GETIDA provide?
As an authorized Amazon Selling Partner, GETIDA must adhere to strict Amazon policies regarding data protection. They have undergone extensive compliance reviews to ensure their methods are secure and trustworthy.
If a claim was previously unsuccessful when I handled it, can GETIDA still recover the funds?
Yes, Getida’s team handles complex discrepancies and specializes in 'Inbound Retro' claims. Their experts successfully get an average of 63% of previously unsuccessful claims approved and reimbursed by Amazon.
Are there any upfront fees or monthly financial commitments to start using the service?
No, there are no upfront costs, monthly subscription fees, or lengthy contracts required to join. The service is entirely free to enroll in.
Who is the ideal type of Amazon seller for this service?
GETIDA is built for sellers and brands of all sizes. They cater to entrepreneurs just launching their first product up to massive enterprise brands managing hundreds of millions in FBA revenue.
What is the typical response time or Service Level Agreement (SLA) for customer support inquiries?
Not explicitly stated on the official site. GETIDA mentions having a dedicated customer success team and global support in multiple time zones, but a guaranteed response time (SLA) is not published.
How do I cancel the service, since there is no contract?
Not explicitly stated on the official site. Since the service is free to join and uses performance-based pricing, the primary financial commitment is the commission on funds recovered. You should contact the customer success team for specific termination procedures.