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CX Genie

CX Genie

Next-gen AI Agents for 500% efficiency in customer engagement.

#1 dans Chatbot
3 min read · Updated 10/6/2025
CX Genie homepage screenshot

At a glance

Quick overview for CX Genie: rating, pricing summary, key features, and highlights.

Ciroapp review

4.4
Exceptional value, feature-rich AI platform.

CX Genie provides a comprehensive, unified AI customer engagement platform that offers exceptional feature depth, including a help desk and ticket management, at accessible pricing points. We observe strong user satisfaction with the AI's performance and ease of deployment across various channels. Overall, CX Genie is a high-value solution, although stability concerns linked to rapid development and inconsistent support for complex issues need careful monitoring.

Pros

  • Pro:Excellent value and cost-saving potential compared to similar solutions.
  • Pro:AI agents are powerful, automating complex tasks like bookings and returns.
  • Pro:Easy, no-code deployment and rapid integration process.
  • Pro:Platform uses auto-training, making the AI knowledge base smarter over time.

Cons

  • Con:Development team occasionally introduces new bugs when fixing existing ones.
  • Con:Inconsistent support responsiveness reported for complex or high-tier feature issues.
  • Con:Some users found limitations concerning the currency of the knowledge database.
Free trial
Yes
Range: $0–$249.99/monthFree plan, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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CX Genie review, pricing, features, pros & cons

Are tedious, repetitive customer interactions slowing down your team? Many businesses struggle with managing multiple support tools and slow response times. CX Genie transforms this complexity.

It uses next-gen AI Agents and smooth workflows to increase your team's efficiency by up to 500%! Say goodbye to fragmented systems. ✨

What is CX Genie?

CX Genie is an all-in-one AI Customer Engagement Platform. It combines AI Agents, automated Workflows, and intuitive tools for easy human collaboration. It's designed to streamline support operations completely.

You can quickly create a customized AI Agent and deploy it across any platform you need. This platform is ideal for growing e-commerce businesses, agencies, and customer support teams needing a smart, unified system. It conveniently includes a HelpDesk, Live Chat, and Ticket Management all in one place.

💡

CX Genie Key Features

✨ Intelligent AI Agents and Self-Improvement 🧠

Your support operation runs tirelessly 24/7 with the power of next-gen AI Agents. These agents analyze conversations and provide comprehensive support in multiple languages. They consistently respond to customer inquiries in under ten seconds, providing instant assistance around the clock.

The platform is built for continuous improvement using automatic, adaptive learning. The system performs auto-training, learning from previous conversations to refine its knowledge base and get smarter over time. It can even learn your specific product list to recommend accurate matches for customer inquiries.

✨ Flawless Handover and Mobile Support

We ensure complex support issues are handled without delay through a seamless transition process. The platform features a smooth AI to Human handover when needed. This guarantees that difficult issues are never dropped or forgotten in the workflow.

The AI automatically sends a notification to a human agent when a conversation becomes too complex for the bot to handle. Your support team can utilize the convenient mobile app to receive these notifications on the go. This functionality helps agents stay responsive, no matter their location.

✨ Unified Customer Service Hub

Simplify your current tech stack by combining nine or more separate tools into one unified platform. CX Genie includes all the core support functions your team needs daily. It features a built-in HelpDesk, Live Chat, and comprehensive Ticket Management capabilities.

Our HelpDesk allows you to manage large support teams effectively using flexible chat assignment methods. The robust Ticket Management and Ticket Mailbox features keep your customer service interactions organized, efficient, and stress-free for everyone.

✨ Effortless Agent Deployment and Customization

You can deploy your customized AI Agent quickly without needing any complex coding knowledge. Setup takes minutes using ready-made templates to match your business needs. You can also design specific interactions using our visualized Workflow creator.

The visualized Workflow provides a simple, intuitive interface to modify your agent’s behavior in detail. Once your agent is customized and trained, you can connect it to any platform you want with a single click. This lets the AI start working for you instantly.

✨ Advanced Automation and Lead Management

Leverage powerful automated workflows to streamline operations far beyond basic customer support. CX Genie excels at creating targeted Sales Automation processes and Collect Lead Automation flows. Custom Chat Flows also allow you to guide customers efficiently through specific interactions.

Additionally, the platform includes specific AI-driven features designed to gather quality data and understand users better:

✨ Data-Driven Performance Tracking

Gain necessary insights to improve your customer experience and team effectiveness by making data-driven decisions. The platform provides analytics and reporting that empower operational improvements. Features include tracking overall Team Activity and generating CSAT reports.

The system is configured to Auto Collect Feedback from interactions, ensuring continuous learning and service refinement. Furthermore, the AI uses Emotion & Intent Detection and Auto-tagging to ensure interactions are correctly categorized for easy review.

Use Cases

⏰ Instant 24/7 Customer Service

Growing e-commerce businesses often face sudden surges in customer questions outside business hours. CX Genie deploys an AI Agent instantly that provides Intelligent Conversational AI support around the clock. The bot efficiently responds in multiple languages, often in under ten seconds. It professionally handles basic inquiries like shipping or returns, ensuring fast, consistent service even overnight.

Furthermore, the bot assists with Sales Automation. It can learn your product inventory and proactively suggest the most accurate item that matches the customer's specific needs. This capability helps qualify leads by asking key questions and routing them correctly, maximizing your conversion opportunities.

🤝 Seamlessly Managing Complex Customer Issues

When a customer asks a question that goes beyond the knowledge base, the AI Agent ensures the customer is never left hanging. CX Genie instantly detects the limits of the AI and triggers a seamless AI-to-human handover notification. The appointed human agent receives the notification instantly via the integrated mobile app and can view the full chat history.

This function guarantees that complex issues are resolved quickly. You can also configure specific message flows to trigger a human agent request, providing stress-free transitions when needed.

⚙️ Unifying a Fragmented Support Tech Stack

Problem: Your team is juggling expensive, separate software tools for live chat, ticketing, and internal help desk functions. This fragmentation slows down response times and increases management overhead.

Approach: Migrate all core support functions to CX Genie. The platform consolidates integrated Live Chat, a complete HelpDesk, and robust Ticket Management into one unified system. This simplifies operations tremendously, reducing the number of external tools your team relies upon.

Outcome: You simplify your entire customer service environment, potentially replacing nine or more individual software solutions. This unification enables maximum operational efficiency, which can increase team effectiveness by up to 500%.

🧠 Continuous System Improvement via Auto-Training

Repetitive customer queries can quickly fatigue support teams. CX Genie is built to continuously improve itself through auto-training and learning from customer interactions. The AI Agent constantly refines its responses based on previous customer conversations and input given by human agents.

This continuous process ensures the bot gets smarter over time, significantly reducing the volume of repetitive interactions your human team needs to handle. Team managers can use the CSAT reports and accompanying analytics to measure service improvement and make informed, data-driven decisions.

🚀 Rapid Deployment and Customization

Setting up a powerful AI Agent should be fast and simple. CX Genie allows you to set up your customized AI Agent easily using templates or visualized workflows. You can quickly go live in minutes with no complex coding required. Once customized, you simply click to connect your AI Agent to any platform where your customers interact.

Deployment steps are: 1. Sign up for Free and customize your AI Agent. 2. Use templates or visual workflows to define its behavior. 3. Go live at any platforms you want. That's it.

🏢 Scaling Support for Agencies and Multiple Brands

Agencies and large brands need flexible solutions to manage separate clients or product lines efficiently. The Business plan provides White Label capabilities and support for bots for multiple distinct brands simultaneously. This ensures professional presentation and brand integrity across all accounts.

You can also provision unlimited seats for your growing agency team and manage up to 60,000 conversations monthly. This structure allows seamless scaling and centralized management of complex, multi-brand customer service operations.

Pricing Overview for CX Genie

Pricing range
$0–$249.99/month
Pricing types
Free plan, Monthly subscription, Yearly subscription, Per seat pricing, Usage-based pricing

CX Genie offers five distinct plans, ranging from a powerful, permanent Free tier to the comprehensive Business plan at $249.99 per month. Pricing is based primarily on the number of customer service seats and the monthly conversation volume included in your subscription.

Plans & Pricing

Free

Monthly$0
Yearly$0
1 seat only, 200 conversations/month.
  • AI Agent
  • AI Auto Reply
  • Workflow
  • Live Chat
  • Help Desk
Sign up now

Starter

Monthly$39.99
YearlyNot explicitly stated
5 seats, 5,000 conversations/month.
  • Everything from Free
  • Workflow
  • Live Chat
  • Help Desk
Get started now

Team

Monthly$89.99
YearlyNot explicitly stated
15 seats, 15,000 conversations/month.
  • Everything from Starter
  • Workflow
  • Live Chat
  • Help Desk
  • Ticket Mailbox
Get started now

Business

Monthly$249.99
YearlyNot explicitly stated
Unlimited seats, 60,000 conversations/month.
  • Everything from Team
  • Workflow
  • Live Chat
  • Help Desk
  • Ticket Mailbox
  • Bot for Multiples Brands
  • White Label
Get started now

Enterprise

MonthlyCustom
YearlyCustom
Unlimited scale, no limit, no border of scale.
  • Everything from Business
  • Custom AI Training Model
  • SAML SSO
  • Customized AI Model
  • 24/7 Support
  • Specific solution for Enterprise
  • 99.9% SLA commitment
  • dedicated infrastructure
Let’s talk

CX Genie costs between $0 and $249.99 per month with five plans: Free at $0, Starter at $39.99/month, Team at $89.99/month, Business at $249.99/month, and Enterprise (custom pricing).

CX Genie offers flexible plans designed to grow with your business needs. Pricing scales based on the number of seats and the monthly conversations your AI engine handles. You can also save money by choosing annual billing over the standard monthly option. Let's look closely at what each tier includes.

Free

Price: $0 / month (Always Free) Websites Supported: Not explicitly stated Best For: Starting right away Refund Policy: Not explicitly stated Other Features:

  • 1 seat only
  • 200 conversations/month
  • AI Agent, AI Auto Reply
  • Workflow, Live Chat, Help Desk

This plan is perfect for individuals or tiny operations just getting started with AI customer engagement. You can test the core functionality, like Live Chat and basic workflows, without needing a credit card.

Starter

Price: $39.99 / month Websites Supported: Not explicitly stated Best For: Solo founders & small businesses Refund Policy: Not explicitly stated Other Features:

  • 5 seats
  • 5,000 conversations/month
  • Everything from Free is included

The Starter plan gives you a significant boost in volume and seats for a small team. It's a great fit if you're growing and need reliable AI support for managing more customer chats efficiently.

Team

Price: $89.99 / month Websites Supported: Not explicitly stated Best For: Companies with small CS team Refund Policy: Not explicitly stated Other Features:

  • 15 seats
  • 15,000 conversations/month
  • Ticket Mailbox
  • Everything from Starter is included

This tier is labeled "Most Value" and is designed for slightly larger customer service departments. The inclusion of Ticket Mailbox ensures your small CS team stays organized and can manage increased customer contact effectively.

Business

Price: $249.99 / month Websites Supported: Not explicitly stated Best For: Brands with large CS team & Agencies Refund Policy: Not explicitly stated Other Features:

  • Unlimited seats
  • 60,000 conversations/month
  • Bot for Multiples Brands
  • White Label

If you manage multiple brands or need enterprise-level branding features, the Business plan is ideal. Enjoy the freedom of unlimited seats plus the valuable White Label functionality for a professional touch.

Enterprise

Price: Not explicitly stated (Let’s talk) Websites Supported: Not explicitly stated Best For: Global use, no limit, no border of scale Refund Policy: Not explicitly stated Other Features:

  • Custom AI Training Model
  • SAML SSO
  • 24/7 Support with 99.9% SLA commitment
  • Dedicated infrastructure

For global operations requiring top-tier security and dedicated resources, the Enterprise plan provides custom solutions. Contact the CX Genie team to discuss specific operational needs and request a customized AI training model.

CX Genie is highly accessible, offering a generous, fully-featured Free plan that's "Always Free" and doesn't require a credit card to start. If you opt for annual billing on any paid plan, you can significantly save up to 16% off the listed monthly price. 🚀

User Reviews

Users widely praise CX Genie for its excellent value and cost-saving potential when compared to competing tools. Reviewers repeatedly noted the platform's ease of integration and how effectively the AI bots automate tasks, handling everything from simple quick replies to complex booking conversations.

Onboarding and setup are described as remarkably smooth and proactive; the staff is often cited for offering personal "teamwork" and positive partnership during customization. The product also impresses users by constantly evolving and quickly delivering new features.

However, the feedback isn't universally positive. A critical theme involves technical reliability and development strength.

Some high-tier users report that the development team introduces new bugs when fixing old ones, leading to stability issues. Furthermore, while general Discord support is responsive, a few customers noted frustrating experiences with specific agents providing inconsistent or inaccurate information, significantly delaying resolution for complex features.

Despite these technical hiccups, users appreciate the smart performance of the AI agents and the generous monthly conversation limits. 💰

What users say elsewhere

Mike T.
· Trustpilot
5.0 / 5

I rarely leave feedback, but CX Genie is an exception. The service team didn't just support, they genuinely partnered with us. They answered all of our toughest questions and even suggested effective ways to make our workflows better. We really appreciated that personal dedication.

David M.
· Trustpilot
5.0 / 5

I’ve been using CX Genie for a few months now to enhance our support operations. Its ease of integration and significant cost-saving potential are major advantages for us. If you’re looking for a smart and reliable AI solution, I highly recommend giving this platform a try.

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Why use CX Genie?

Choosing CX Genie means you are upgrading your customer service operation entirely. Why juggle expensive, separate tools when you can simplify your stack? Customers often mention CX Genie replaces nine or more different software solutions. Using this platform provides dramatic results and stress-free management:

  • ✅ Achieve Maximum Efficiency: Transform your workflow to increase operational efficiency significantly—up to 500% is possible.
  • ✅ Ensure Flawless Handover: Experience seamless transitions from the AI bot to a human agent, guaranteeing complex issues are never dropped. The mobile app helps your team stay responsive on the go.
  • ✅ Deploy and Go Live Instantly: Set up your customized AI Agent easily using templates or visual workflows. You can go live in minutes with no complex coding required.
  • ✅ Intelligent 24/7 Support: Provide round-the-clock support in multiple languages. The AI learns from conversations and responds to customers in under ten seconds.
  • ✅ Simplify Your Tech Stack: Move to one unified platform that provides a HelpDesk, live chat, and robust Ticket Management, simplifying your entire customer service environment.
  • ✅ Built to Improve: The platform uses auto-training, constantly learning from previous conversations to get smarter over time.

Ready to transform your workflow with CX Genie?

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Frequently Asked Questions

How quickly can my team set up and deploy an AI agent?

You can get started instantly with the no-code platform. You can either use templates or build detailed visualized workflows to deploy your customized AI Agent and go live in minutes.

How is the pricing structured—is it based on seats or usage?

The pricing utilizes a hybrid model. Plans scale based on two factors: the limited number of agent seats included and the maximum volume of monthly customer conversations allowed.

Can I test CX Genie before committing to a paid plan?

Yes, CX Genie offers an 'Always Free' plan that does not require a credit card. It includes one seat and 200 conversations monthly so you can fully test the core functionality.

Can I get a discount if I pay for a whole year upfront?

Yes, choosing the annual billing option on any paid plan provides significant savings. You can save up to 16% compared to paying month-to-month.

Which channels or platforms can I deploy the AI Agent on?

You can easily connect your AI Agent to 'any platform you want.' One testimonial specifically highlighted the quick integration process with Facebook Messenger.

What level of support do Enterprise plan users receive?

Enterprise customers receive the highest level of service, including 24/7 dedicated support. This level comes with a formal commitment of 99.9% Service Level Agreement.

How do non-Enterprise users typically receive support?

CX Genie welcomes user feedback and support requests through its community-led Discord channel. Joining Discord provides users with faster, real-time support and instant updates.

Does the AI agent improve its knowledge over time, or do I need to constantly train it?

The platform includes an auto-training engine. The AI constantly learns and gets smarter by reviewing all previous conversations automatically.

What specific security features are available for large organizations?

Advanced features like SAML Single Sign-On (SSO) and dedicated infrastructure hosting are specialized options available only with the custom Enterprise plan.

Do I need the Business plan just to use white labeling?

Yes, White Label capabilities and the ability to manage bots for multiple brands are specifically identified as features of the Business plan and above.

Does the AI support customers speaking different languages?

Yes, the AI Auto-Reply feature is designed to provide seamless 24/7 support in multiple languages.

Is there a mobile application for agents who are away from their desk?

Yes, there is a mobile app. It adds convenience by allowing the support team to receive notifications and manage customer handovers on the go.

Is information available regarding refunds or cancellation policies?

Not explicitly stated on the official site. You should review the specific terms of service or contact the sales team for details regarding refunds or cancellations.

What happens if my team exceeds the monthly conversation limits?

The maximum conversation volume is clearly defined for each plan, but the site does not explicitly state the terms or charges for any potential overage fees.

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