CloudTalk's phone system plans run from $19 to $49 per user per month on annual billing, with monthly billing from $27 to $69 per user. Dialers, AI Conversation Intelligence, and AI Voice Agents are available as paid add-ons, starting at $9, $15, and $99 per month respectively.
CloudTalk costs between $19 and $49 per user per month with four plans: Lite at $19, Starter at $25, Essential at $29, and Expert at $49, all billed annually.
You can also pay monthly if you'd rather stay flexible. Here's what each tier includes.
Lite
Price: $19/user/month billed annually ($27 billed monthly)
Other Features:
- The essentials for a smart, professional phone system
- Free internal and inbound calls, plus local numbers in 160+ countries
- Call recording, tags, transfers, queues, and a visual flow builder
- Click-to-call, web dialer, and live monitoring
- 24/7 chat, email, and phone support
Lite is the easy entry point. It starts at one user, so solo founders and very small teams can look professional without paying for tools they don't need yet.
Starter
Price: $25/user/month billed annually ($34 billed monthly)
Other Features:
- Unlimited ring groups for team-based routing
- Unlimited US and Canada calls, or 500 domestic minutes across the EU and UK
- Unlimited call history with basic dashboards
- Path to 95+ standard integrations
- 24/7 support on every channel
Starter removes Lite's one-ring-group limit. Pick it when you're growing and need calls routed by team, skill, or location instead of ringing a single group at a time.
Essential
Price: $29/user/month billed annually ($39 billed monthly)
Other Features:
- Smart routing, integrations, and messaging for growing teams
- Unlimited domestic calling across the EU and UK (or unlimited US and Canada)
- Smart dialer and advanced call handling
- 95+ standard integrations plus the Salesforce ecosystem
- Workflow designer with custom syncs and Slack alerts
Essential fits teams that live inside a CRM all day. Messaging channels are built in, and unlimited domestic calls make costs predictable for heavier callers.
Expert
Price: $49/user/month billed annually ($69 billed monthly)
Other Features:
- The most popular plan for scaling outbound calling
- Power and preview dialers included at no add-on cost
- Unlimited regional calling, including Mexico, Peru, and Australia
- Salesforce ecosystem integration and real-time analytics
- Minimum of 3 users required
Expert is built for teams that dial all day. The bundled dialers and deeper analytics justify the jump, but skip it if you have fewer than three people — the license minimum means smaller teams would pay for seats they can't use.
Need more? 📞 Add-ons extend any plan: Power Dialer at $15/user/month, Parallel Dialer at $39/user/month, and AI Conversation Intelligence at $9/user/month, all billed annually. AI Voice Agents start at $99/month for 200 minutes, Branded Caller ID runs from $0.07 per call, and Spam Remediation is custom-priced.
CloudTalk offers a 14-day free trial with no credit card required, and new accounts get 50 AI Voice Agent minutes to test. The AI Receptionist is also free for your first month, with 50 minutes included. There are no setup or onboarding fees, and you can switch plans from your dashboard anytime. Just note that CloudTalk bills in advance and doesn't refund partial months or unused time. Annual billing saves around 30% (the equivalent of 3+ months) but locks you into 12 months, so start monthly if you're still deciding — and confirm which regional calling package covers your market before checkout.
