Does Canvs AI offer a free trial or a permanently free tier?
We do not see a publicly listed, self-service free trial or free tier available. You must schedule a demo or meeting with the Canvs team to explore the platform's full features.
How can I find out the exact cost for using Canvs AI?
Pricing details are not published publicly because the platform utilizes a custom enterprise structure. You must schedule a meeting or book a demo to receive a personalized cost quote for your business based on your specific requirements.
Is Canvs AI priced per user seat or based primarily on data usage volume?
The specific pricing model (per-seat versus per-usage) is highly customized. You need to schedule a meeting to receive a tailored cost quote based on your data volumes and organizational needs.
Can Canvs AI connect to my existing customer feedback platforms and data sources?
Yes, Canvs emphasizes the ability to 'Integrate Seamlessly' to connect all your feedback sources. You must contact their sales team or explore the Integrations section for a specific list of compatible external platforms.
What kind of data security and compliance measures does Canvs AI use?
Canvs promotes its solution as 'Compliant By Design' and 'Trusted by Enterprises.' They recommend visiting their dedicated Trust Center to learn specifics about security protocols and enterprise certifications.
Which types of organizations benefit most from using Canvs AI?
It is trusted by 'leading global brands and enterprises.' It best serves CX, insights, and marketing teams who need to link open-ended feedback quickly to business performance metrics like retention and revenue.
Are there limits or quotas on the amount of text data we can analyze?
Specific data limits are not published publicly. Since pricing is customized to client needs and scale, data volume quotas are likely defined and negotiated within the customized enterprise agreement.
How quickly can we migrate our existing feedback data and begin analysis?
The platform is designed to automate analysis and enable confident decision-making 'in hours, not days.' However, details regarding the specific time needed for initial data migration and onboarding are not publicly stated.
What is the guaranteed response time or service level agreement (SLA) for customer support?
Not explicitly stated on the official site. For enterprise clients, specific service level agreements and support tiers are typically clarified and finalized during the contract negotiation process.
What does Asa, the AI-powered teammate, actually do for my team?
Asa functions as your feedback intelligence engine. It helps your team accelerate results by analyzing customer feedback, connecting patterns, and clearly highlighting where you should prioritize your efforts.
Does Canvs AI analyze customer feedback in multiple international languages?
Not explicitly stated on the official site. If your organization handles global feedback, you should inquire about multilingual support and regional capabilities when you book your required consultation.
What is the refund policy or cancellation process for custom enterprise plans?
Not explicitly stated on the official site. Because all plans use custom enterprise contracts, the specific cancellation and refund terms will be negotiated individually with the sales and legal teams.