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AfterShip Tracking

AfterShip Tracking

Shipment tracking that delights customers and optimizes performance.

#1 dans Shipment tracking
2 min read · Updated 10/5/2025
AfterShip Tracking homepage screenshot

At a glance

Quick overview for AfterShip Tracking: rating, pricing summary, key features, and highlights.

Ciroapp review

2.2
Advanced features, severely hindered by execution.

AfterShip Tracking offers powerful functionality, connecting over 1,200 carriers and providing crucial AI-driven analytics and branded experiences. However, we note major user concerns regarding inconsistent tracking accuracy and widespread failures in both customer support and billing practices. Overall, operational reliability seems to severely undermine the tool's theoretical feature value.

Pros

  • Pro:Extensive global carrier network (integrations with 1,239+ carriers).
  • Pro:Robust AI capabilities, including Predictive Estimated Delivery Dates (EDD).
  • Pro:Ability to create branded and customizable tracking pages.
  • Pro:Volume-based pricing scales flexibly for e-commerce growth.

Cons

  • Con:Tracking data is frequently reported as inaccurate or severely delayed.
  • Con:Customer support is slow, unresponsive, and generally ineffective.
  • Con:Numerous complaints regarding confusing, unauthorized, or excessive charges.
  • Con:Lack of necessary onboarding or demo support for premium tiers.
Free trial
Yes
Range: $11–$239/monthMonthly subscription, Yearly subscription, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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AfterShip Tracking review, pricing, features, pros & cons

The core frustration for busy retailers is high anxiety after the 'buy' button is clicked. Scattered tracking updates and delays create unhappy customers and a flood of WISMO (Where Is My Order?) tickets for your support team.

AfterShip Tracking tackles this by providing proactive, automated updates. It helps you resolve shipment issues before customers even notice, boosting satisfaction and easing the burden on your staff. ✨

What is AfterShip Tracking?

AfterShip Tracking is robust shipment tracking software designed for retailers. It acts as an automated solution that rapidly fosters real customer loyalty after purchase. This system integrates seamlessly with 1,239 global carriers through a single connection.

It gives you immediate, accurate, end-to-end visibility of every order in one central portal. You get the necessary data to monitor shipments and proactively handle any exceptions. ✅

AfterShip Tracking Key Features

🌐 Unrivaled Global Carrier Network

Gain total visibility across your global logistics network. You get unrestricted access to vital shipping data from 1,239 global carriers right away. They constantly expand this network, adding up to 50 new carriers every single month.

AfterShip ensures your logistics strategy always has deep data access and strong support. It is the only tracking solution that is an official UPU Consultative Committee Member. This guarantees high regulatory standards and robust support for post offices worldwide.

Integration is fast and easy for your development team. You benefit from a direct connection that requires no credentials for setup. Detailed public API documentation quickly assists with faster onboarding.

🛍️ Branded Post-Purchase Customer Experience

Turn routine tracking into a powerful, revenue-driving brand experience. You can tailor cohesive tracking pages that match your brand identity perfectly. These customized pages bring customers back to your website, increasing your brand visibility.

For ultimate control, the system offers high customizability and unmatched reliability. You can tailor pages for diverse customer segments. For users on the Premium plan, you can host the pages on a custom domain and remove all AfterShip branding.

Use AI product recommendations directly on the tracking pages to cross-sell shoppers and boost incremental revenue. You can select the specific products yourself, or let the smart AI offer relevant choices to increase secondary purchases.

✨ AI-Powered Data and Delivery Estimates

Leverage sophisticated Artificial Intelligence to simplify tracking management and set expectations accurately. Advanced AI automatically standardizes all your shipment information using historical data. This AI-powered standardization improves shipment status accuracy and leads to faster WISMO resolution.

Another key AI feature is Carrier Auto-Detection. If tracking numbers might not match the assigned carrier, the AI cross-checks the data. The system then detects the correct carrier and updates the status automatically, preventing common shipment errors.

AfterShip provides highly accurate Estimated Delivery Dates (EDD). The system can offer dynamic EDD based on multivariate analysis, including factors like weather or product category. For best results, it provides hour-level EDD incorporating the shopper’s address and time zone.

✨ Proactive Communication and Notifications

Automated updates proactively resolve shipment issues before customers even notice them. You can use configurable notifications to build anticipation and dramatically lower customer anxiety. Create automated communication flows using customizable templates sent via email or SMS notifications.

You can also support Apple Wallet Order Tracking. This feature allows customers to add orders to their Apple Wallet directly from order status pages, emails, or SMS notifications. It provides a simple and modern tracking experience.

For brands expanding globally, Multi-Language Support ensures rapid scaling. AfterShip provides auto-translated shipment updates on branded tracking pages and in notifications. This offers your international customers a native language experience.

✨ Centralized Tracking and Workload Reduction

Get end-to-end order visibility and dramatically reduce the burden on your support team. All orders and shipments are filtered, tracked, and viewed via one centralized portal. This centralized dashboard gives you end-to-end visibility of every order.

With real-time tracking data, monitoring shipments and resolving exceptions becomes efficient. Retailers using AfterShip report a significant reduction in service workload. This includes a reported 65% reduction in WISMO (Where Is My Order?) tickets, allowing staff to focus on more complex issues.

✨ Optimization Through Supply Chain Metrics

Make smarter, data-driven decisions that optimize your fulfillment strategy. Order Fulfillment Reporting lets you analyze delivery performance through one portal. You can view key metrics like shipment counts, transit times, order processing times, exceptions, and on-time rates.

Customer Engagement Reporting dives into how shoppers interact with your post-purchase experience. These reports reveal which parts drive customer engagement and revenue. You can analyze data including tracking page visits and click-through rates (CTR).

Use the Data & Insight Configuration to analyze up to three years of data. You can apply desired filters and notify designated recipients at set times. This ensures all different stakeholders are aligned on performance and strategic goals.

Use Cases

📞 Reducing WISMO Queries and Support Workload

Your customer support team is constantly interrupted by anxious clients asking, 'Where is my order?' (WISMO). This takes valuable time away from addressing complicated issues. AfterShip resolves this by providing automated, proactive communication flows. You can set up real-time, configurable notifications about every change in shipment status.

Customers move quickly to a self-service model, reducing the need to call or email your support desk. This focus on standard data and automated updates is designed to improve response times dramatically.

🛍️ Driving Revenue Through Branded Tracking

When a customer checks their tracking status, they usually visit a generic carrier website. AfterShip lets you transform this into a valuable brand experience. You can customize tracking pages for specific customer segments, using your domain and brand assets to create a seamless journey.

Since the customer returns to your website for updates, you keep their attention instead of losing them to a third party. You can further leverage this traffic by displaying AI-powered product recommendations directly on the tracking page.

📊 Optimizing Your Carrier Strategy with Data

To improve profitability, you need to understand which shipping partners and routes perform best. AfterShip provides deep visibility into supply chain metrics necessary for smarter decision-making. You gain access to Order Fulfillment Reporting through a central portal.

Approach:

  1. Analyze comprehensive metrics like transit times and on-time delivery rates.
  2. Review up to three years of historical data to uncover long-term trends and bottlenecks.
  3. Make objective, data-driven decisions to optimize your carrier usage and fulfillment strategy.

🌍 Handling Global Logistics Complexity

Managing logistics across dozens of national and international partners manually creates data inconsistencies and errors. AfterShip connects seamlessly to 1,239 global carriers via a single connection. This ensures you have accurate, end-to-end visibility of every order, no matter how many carriers are involved.

Additionally, the system uses AI to clean and standardize status updates. It performs Carrier Auto-Detection, cross-checking tracking numbers to find the correct carrier automatically. This reduces errors and ensures highly accurate delivery status information.

⏱️ Setting Accurate Delivery Expectations

Problem: Providing vague arrival predictions frustrates customers who need to plan their day around a package. Approach: Leverage sophisticated AI to calculate highly dynamic Estimated Delivery Dates (EDD). This AI considers factors like specific shopper address, weather, and product category data.

The system forecasts delivery timelines that can be accurate down to the hour. Outcome: Displaying precise EDD across all communication touchpoints sets clear customer expectations. This gives customers peace of mind and can help increase sales conversions initially.

💬 Expanding Business to New International Markets

When you enter a new country, clear communication is essential for local buyers. AfterShip offers Multi-Language Support for your tracking pages and notifications. The platform quickly provides auto-translated shipment updates.

This crucial feature allows you to offer a native-language experience to customers worldwide. You can rapidly expand while ensuring a high standard of professional customer communication in every region.

Pricing Overview for AfterShip Tracking

Pricing range
$11–$239/month
Pricing types
Monthly subscription, Yearly subscription, Usage-based pricing

AfterShip Tracking offers flexible subscription plans based on monthly shipment volume, starting at $11 per month. New customers can try the Essentials, Pro, or Premium plans for only $1 during the entire first month.

Plans & Pricing

Essentials

Monthly$11
Yearly$108.24
100 shipments per month. $0.08 per extra shipment.
  • Extensive eCommerce integrations
  • Integration with 1,239 carriers
  • Customizable tracking page
  • Email notifications
  • SMS notifications
  • Shipment visibility and basic analytics
Choose Essentials

Pro

Monthly$119
Yearly$1169.28
2,000 shipments per month. $0.08 per extra shipment.
  • Tracking API and webhooks
  • Klaviyo and Attentive integrations
  • Customer feedback survey
  • Multiple tracking pages
  • Multilingual tracking pages & notifications
  • Product recommendations widget
Choose Pro

Premium

Monthly$239
Yearly$2349.76
2,000 shipments per month. $0.12 per extra shipment.
  • Advanced email triggers
  • AI Predictive estimated delivery dates
  • Carrier auto-correction
  • Advanced analytic reports
  • AI-powered recommendations
  • Custom domain for tracking pages
  • Remove AfterShip branding
Choose Premium

Enterprise

MonthlyCustom
YearlyCustom
Not explicitly stated
  • Custom platform integrations
  • Enterprise single sign-on (SSO)
  • Custom API rate limit
  • AI Predictive EDD API
  • In-store and curbside pickups (BOPIS)
  • Custom pre-shipment statuses
  • Benchmark reports
Contact sales

AfterShip Tracking costs between $11 and Custom per month with four plans: Essentials at $11, Pro at $119, Premium at $239, and Enterprise (Custom).

These plans scale directly depending on the number of shipments you process each month and offer different feature sets.

Essentials

Price: $11 per month ($1 for the first month) Websites Supported: Not explicitly stated Best For: Key features and integrations Refund Policy: Not explicitly stated Other Features: Extensive eCommerce integrations, Integration with 1,239 carriers, Customizable tracking page, Email notifications, SMS notifications.

This plan is perfect for businesses starting to manage their post-purchase experience efficiently. It instantly provides essential tools like branded pages and robust carrier integration for 100 shipments monthly. This helps you start building customer loyalty from the first order.

Pro

Price: $119 per month ($1 for the first month) Websites Supported: Not explicitly stated Best For: Advanced tools to do more Refund Policy: Not explicitly stated Other Features: Tracking API and webhooks, Klaviyo and Attentive integrations, Customer feedback survey, Multilingual tracking pages & notifications.

If you are a growing business focused on deeper integration and enhanced customer communication, the Pro plan offers serious functional power. You receive 2,000 shipments monthly and access key API tools for seamless data flow. This rich feature set helps you capture valuable customer feedback.

Premium

Price: $239 per month ($1 for the first month) Websites Supported: Not explicitly stated Best For: Powerful AI and analytics Refund Policy: Not explicitly stated Other Features: AI Predictive estimated delivery dates, Advanced email triggers, Custom domain for tracking pages, Remove AfterShip branding, AI-powered recommendations.

Choose the Premium plan if your brand is ready to leverage advanced AI and detailed analytics for serious optimization. With 2,000 shipments included, you gain control over custom branding and powerful reporting. This level of optimization substantially elevates your post-purchase strategy.

Enterprise

Price: Custom Websites Supported: Not explicitly stated Best For: A custom plan built to scale Refund Policy: Not explicitly stated Other Features: Custom platform integrations, Enterprise single sign-on (SSO), Custom API rate limit, In-store and curbside pickups (BOPIS).

The Enterprise plan is ideal for large organizations needing tailored solutions and high volume support. It includes specialized features like SSO and custom API limits for superior security and infrastructure management. You should contact the sales team directly to build a package that fits your unique operational needs.

AfterShip offers an attractive introductory promotion for all new Essentials, Pro, and Premium users. You can try any of these plans for only $1 for the first month. All subscriptions are available on a monthly basis, or you can commit annually and save 18% off the total cost. 🎉

User Reviews

The external feedback from over 650 Trustpilot reviews paints a stark picture, suggesting a significant disparity between AfterShip's powerful feature set and its operational execution. Users frequently praise the potential of the tool but report debilitating issues focused primarily on tracking accuracy.

Many complain the system is unreliable, showing packages still “on the way” long after actual delivery, or displaying conflicting location details compared to carrier apps. Reliability seems to have degraded over time, becoming unpredictable.

The most severe recurring criticism is the apparent lack of customer support. Users describe it as unresponsive, with ticket response times stretching into months, agents providing irrelevant or copy-pasted answers, and constant bouncing between departments.

Furthermore, numerous reports detail serious billing problems, including unauthorized recurring charges, difficulty canceling subscriptions, and outright refusal to grant refunds, even after high initial setup costs were paid without proper onboarding or support 😔.

What users say elsewhere

Ben S.
· Trustpilot
1.0 / 5

A support ticket routinely takes a month or longer for a simple reply. Agents don't read the context and just provided irrelevant or copy-pasted answers. If you encounter an issue, it may never be resolved due to this level of service.

Alex R.
· Trustpilot
1.0 / 5

The application does not accurately reflect the package location or delivery status. I've had items delivered that still show as 'on the way' in the system. I definitely rely on the actual carrier’s app instead.

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Why use AfterShip Tracking?

If you need to transform a messy shipping process into a major competitive advantage, AfterShip Tracking is built for you. This tool offers unmatched reliability and global connectivity, ensuring you control the customer experience even after the package leaves your warehouse.

Here’s how AfterShip Tracking becomes your brand’s best choice:

  • Unrivaled Global Coverage: You get unrestricted access to vital shipping data from over 1,239 global carriers. They add up to 50 new carriers monthly, ensuring your logistics network has constant support and deep data access.
  • Reduce Support Costs Dramatically: By offering real-time, configurable notifications and standardized data, AfterShip helps reduce anxious customer inquiries efficiently. Retailers using this tool report a significant decrease in service workload.
  • Transform Post-Purchase into a Branded Experience: Deliver a consistent, professional brand experience by creating cohesive tracking pages. You can tailor these pages for different customer segments and even drive incremental revenue with AI product recommendations.
  • Leverage Powerful AI Insights: Sophisticated AI simplifies post-purchase management with smart carrier detection and dynamic Estimated Delivery Dates (EDD). The system can even provide hour-level EDD based on detailed shopper data and other factors.
  • Achieve Data-Driven Performance: Use insightful supply chain metrics and comprehensive reporting to analyze shipment counts and transit times. Analyzing up to three years of data helps you make smarter shipping decisions and optimize your long-term fulfillment strategy.

This solution is ideal for retailers who manage high volumes and must maintain high customer satisfaction post-purchase. If driving customer loyalty and making data-driven decisions about your carrier strategy are priorities, AfterShip provides the necessary toolkit. Ready to see the data? 💡 Get started free today.

Ready to transform your workflow with AfterShip Tracking?

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Frequently Asked Questions

What are the details of the introductory offers or free trials?

New Essentials, Pro, and Premium users get their entire first month for only $1. Additionally, you can try the flexible Team Member access plan with a standard 7-day free trial.

What happens if my shipment volume exceeds the limit included in my plan?

If you go over your monthly shipment limit, transparent overage fees apply. Essentials and Pro plans charge $0.08 per extra shipment. The Premium plan charges $0.12 per extra shipment.

Which payment methods does AfterShip Tracking currently accept?

AfterShip accepts all major credit cards and debit cards. You can manage or modify your existing payment methods easily through the self-service billing page.

Beyond freight carriers, which major eCommerce platforms does AfterShip integrate with?

AfterShip offers native integrations with 70 platforms and apps. These include major names like Shopify, Magento, and NetSuite, plus specialized tools such as Klaviyo and Zendesk.

Can I easily change my subscription level if my business needs shift?

Yes, you can upgrade or downgrade your existing plan as your business changes. This adjustment is performed through the billing page within your merchant portal.

How does AfterShip ensure data security and platform reliability?

AfterShip maintains compliance with ISO 27001 and GDPR standards. They also guarantee 99.9% monthly uptime, aiming for high reliability across their services.

Which plans allow me to remove AfterShip branding from my customer tracking pages?

Removing the native AfterShip branding requires the Premium plan or a customized Enterprise plan. This allows for full custom branding and custom domain usage.

How advanced is the support for international language coverage?

The system supports multilingual tracking pages and notifications in over 52 languages. It provides auto-translated shipment updates for a globally consistent customer experience.

How is the pricing structured for using the optional SMS notifications?

SMS pricing is based solely on the destination of the message. AfterShip uses fair pricing to ensure you are only charged for the specific SMS notifications that are actually sent.

How much historical tracking data can I access for reporting and analysis?

The platform lets you analyze critical supply chain metrics and performance data for up to three years. This detailed analysis is facilitated by the built-in data lake feature.

Is there an incentive for committing to an annual subscription instead of monthly pricing?

Yes, choosing to be billed annually provides a competitive benefit. You will receive an 18% savings compared to paying for your plan month-to-month.

What unique features are only available in the top-tier Enterprise plan?

The Enterprise plan includes advanced features needed by large operations. Examples are custom platform integrations, Enterprise single sign-on (SSO), and custom API rate limits.

Does AfterShip charge per user or seat for team access?

Yes, there is a separate Team Member access plan for growing organizations. This starts at $10 per member per month when you choose the annual billing option.

How can I access faster support response times than standard support?

You can upgrade beyond standard included support by subscribing to the Silver or Gold support packages. The Gold tier promises a 2-minute chat and 15-minute email response time.

Is there a money-back guarantee or officially defined refund policy?

Not explicitly stated on the official site. You should contact their sales or support team directly to clarify their specific policy on refunds or subscription cancellations.

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