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AfterShip SMS

AfterShip SMS

SMS automation tool that engages customers and accelerates sales.

#2 dans SMS Marketing
2 min read Ā· Updated 11/17/2025
AfterShip SMS homepage screenshot

At a glance

Quick overview for AfterShip SMS: rating, pricing summary, key features, and highlights.

Ciroapp review

2.5
Powerful Marketing, Crippled by Core Service.

We find the specialized SMS featuresā€”like automated flows and compliance toolsā€”to be highly effective for engaging Shopify merchants. However, the external user experience is severely damaged by recurring complaints about extremely slow support, platform bugs, and concerning billing practices reported by existing users. Overall, we cannot recommend the service until the core customer service and financial issues are reliably resolved.

Pros

  • Pro:Provides a generous $0 Free plan for new businesses and testing.
  • Pro:Offers specific compliance features like SMS Quiet Hours and TCPA adherence.
  • Pro:Seamless Shopify integration for data sync and personalized messaging.
  • Pro:Includes advanced features like A/B testing and UTM tracking.

Cons

  • Con:Customer support is slow and unresponsive, reportedly taking months for replies.
  • Con:Users widely report issues with unauthorized payments and difficulty canceling subscriptions.
  • Con:High-paying customers report being charged large fees without receiving proper onboarding or guidance.
  • Con:Reported bugs and reliability issues affect core platform functions like tracking and return rules.
Free trial
Yes
Range: $0ā€“CustomFree plan, Free trial, Monthly subscription, Yearly subscription, Usage-based pricing
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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AfterShip SMS review, pricing, features, pros & cons

Sending irrelevant or untimely text messages damages your brand and risks violating telemarketing laws. Shoppers demand relevant communication at convenient times. āœØ AfterShip SMS solves this by providing personalized, automated messages designed for Shopify and Shopify Plus stores.

It drives end-to-end shopper engagement while ensuring you stay fully compliant.

What is AfterShip SMS?

AfterShip SMS is powerful SMS marketing software built specifically for Shopify and Shopify Plus merchants. Itā€™s an eCommerce automation tool that delivers thoughtful shopper experiences and accelerates sales. This platform helps you engage customers across their entire lifecycle with promotional, transactional, and conversational messages.

It connects seamlessly, allowing one-click integration with Shopify to sync customer and order data. āœ… You can use this data to reach your shoppers with highly targeted messaging based on their actions.

AfterShip SMS Key Features

āœØ Drive End-to-End Shopper Engagement

Use automated text messages to engage customers across their entire shopping lifecycle. You can immediately turn new subscribers into buyers by sending a personalized Welcome SMS with incentives and unique offers. These thoughtfully timed messages build loyalty from the start.

Automate key sales recovery efforts with the Abandoned Cart SMS feature. This service automatically texts shoppers who leave items in their cart without purchasing. Recovery campaigns like this have a reported 4% conversion rate, significantly boosting lost revenue. You can also reactivate cold leads using the Winback SMS feature, targeting customers who have been inactive.

For high-demand products, send a Back-in-Stock text to customers immediately when an item returns. This creates crucial urgency and helps encourage customers to act quickly. When prices change, the Price Drop SMS alerts interested buyers, helping you make an easy sale while ensuring the customer saves money.

āœØ Smart Automation and Precise Segmentation

AfterShip SMS helps you easily create highly effective automation flows. These automated actions are triggered by specific contact behaviors, product interactions, or shopping and shipping events. This streamlines your communication and makes every campaign feel custom-made for the shopper.

Use powerful Customer Segmentation to target exactly the right people with tailored messaging. You can define segments, such as VIPs or repeated buyers, based on their attributes and website activity. This ensures your message reach is always highly relevant to the recipient.

To achieve deeper targeting, apply the SMS Trigger Filter feature. You can narrow down your audience even further using event properties like the sign-up source or the shopping cart value. For complex flows, the SMS Conditional Split delivers unique experiences by routing consumers down different paths based on their profile data or recent activities.

āœØ Compliance, Branding, and Deliverability

Protect your brand reputation and ensure you stay compliant with key telemarketing laws, like the Telephone Consumer Protection Act (TCPA). The platform features SMS Quiet Hours, which guarantees messages are only sent during reasonable times. This delivers a thoughtful experience for every shopper.

Increase brand recognition immediately by using a Dedicated Number for all outreach. You can choose a toll-free number, long code, or short code to ensure customers recognize your branded sender ID quickly. This makes messages easier to find and trust.

We reduce barriers to subscription through the effortless Tap-to-Text feature. Website visitors can subscribe by simply clicking a Call-to-Action button to open a pre-populated text message and then tapping 'send'. This ease of use helps deliver a high 40% subscription rate.

āœØ Integrated Transactional and Status Updates

AfterShip SMS integrates with AfterShip Tracking, allowing you to quickly inform shoppers about important status changes. You can send automated Order Status Updates for key movements like 'shipped,' 'out for delivery,' or 'delivered.' This transparency provides valuable peace of mind to your customers.

For all your messages, the Automatic URL Shortener cleans up links and improves message readability. Shortening URLs allows you to include more content per message, which helps save costs. This feature also enables more accurate data collection points for tracking performance.

šŸ’” Optimization Through Performance Testing

Determine which type of outreach is most successful using SMS A/B Testing. This functionality lets you test multiple outcomes to see what makes the biggest impact on your marketing metrics. You can carefully test various time delays, different SMS content, the optimal number of messages, or the value of discounts offered.

For large-scale visibility, use SMS Newsletter campaigns to keep customers informed about promotions or new launches. Performance data shows that these newsletters have an impressive 19.5% click-through rate. The platform supports key analytics tooling, including UTM Tracking for accurate campaign measurement, ensuring you know exactly what drives business results.

Use Cases

šŸ›’ Recovering High-Value Abandoned Carts

Shoppers frequently leave items in their carts without completing the purchase. AfterShip SMS automates texts to recover these crucial lost sales. You can trigger messages immediately after abandonment, providing necessary incentives or strong calls to action.

This automated, targeted approach delivers a high impact. Merchants report achieving a reliable 4% conversion rate specifically from these abandoned cart flows.

šŸ‘‹ Instant Onboarding for New Subscribers

New subscribers are highly engaged and ready to buy. AfterShip SMS helps you turn these new leads into paying customers effortlessly. When someone signs up, the Welcome SMS flow instantly greets them. You can include a personalized offer or special incentive in this first message. This instant communication starts the relationship correctly and accelerates initial sales.

Tip: Use the effortless Tap-to-Text feature to reduce sign-up barriers and accelerate your subscription rate to the reported 40%.

šŸ“¦ Providing End-to-End Delivery Transparency

Customers demand real-time information about their orders. Seamless integration with AfterShip Tracking allows you to send timely, crucial updates. Automated text messages inform customers about every order status change.

This includes texts for ā€˜shipped,ā€™ ā€˜out for delivery,ā€™ and ā€˜deliveredā€™ milestones. Providing this level of communication transparency increases customer trust and reduces support inquiries.

šŸ”” Driving Revenue with Product Alerts

You can capture revenue quickly by alerting interested shoppers to product changes. AfterShip SMS automatically tracks shopper interest based on their behavior. If a product they viewed drops in price, they receive an immediate Price Drop SMS.

Similarly, an automated Back-in-Stock message creates urgency for desired items. Both timely alerts encourage quick customer action for easy sales.

āš™ļø Optimizing Performance with Smart Automation

To ensure maximum effectiveness, automation should be smart and continuous. You can use SMS A/B Testing features to refine your outreach strategies constantly. Test multiple outcomes, varying components like time delays, message content, and discount amounts.

This data-driven approach determines which variables make the highest impact and drives better business metrics across all your SMS campaigns.

āœ… Maintaining Compliance and Brand Recognition

Protecting your brand and adherence to laws are vital for long-term growth. Use a recognizable, branded Dedicated Number for all messages, boosting trust and recognition for quick customer reach. Crucially, activate SMS Quiet Hours to deliver thoughtful experiences.

This feature ensures messages are sent during reasonable times, keeping you compliant with telemarketing regulations like the TCPA.

Pricing Overview for AfterShip SMS

Pricing range
$0ā€“Custom
Pricing types
Free plan, Free trial, Monthly subscription, Yearly subscription, Usage-based pricing

AfterShip SMS offers flexible plans spanning from a generous Free tier to custom Enterprise solutions. The main subscription option, Pro, starts at an effective rate of $25 per month when billed annually, and includes 24,000 SMS credits yearly.

Plans & Pricing

Free

Monthly0
Yearly0
  • All basic features
Get started free

Pro

Monthly25 (billed annually)
YearlyNot explicitly stated (18% off monthly rate)
24,000 SMS credits per year
  • All free tools
  • Dedicated sending numbers
  • Unique coupon codes
  • Newsletter campaigns
  • Advanced automated SMS flows
  • SMS quiet hours
  • UTM tracking
Choose Pro

Enterprise

MonthlyCustom
YearlyCustom
1,500,000+ credits per year
  • Everything in Pro
  • Dedicated short code (additional fee)
  • Robust APIs
  • Enterprise single sign-on (SSO)
  • Dedicated customer success manager
  • Dedicated onboarding manager
  • Silver support plan
Contact sales

AfterShip SMS costs between Free and Custom per year with three main plans: Free (at $0), Pro (at $25/month, billed annually), and Enterprise (Custom).

These flexible plans automatically scale to support your business, whether you are just launching or managing massive, high-volume campaigns.

Free

Price: Free Websites Supported: Not explicitly stated Best For: Just starting your business. Refund Policy: Not explicitly stated Other Features: Includes all our basic features.

This is the perfect starting point for new businesses. You get access to essential tools without any upfront cost, allowing you to successfully establish and test the foundation of your SMS marketing.

Pro

Price: $25 / month (billed annually) Websites Supported: Not explicitly stated Best For: Advanced tools to do more. Refund Policy: Not explicitly stated Other Features:

  • 24,000 SMS credits per year
  • Dedicated sending numbers
  • Unique coupon codes
  • Advanced automated SMS flows
  • Newsletter campaigns
  • SMS quiet hours and UTM tracking

The Pro plan is clearly ideal for growing companies ready to increase their engagement and accelerate sales. You receive a generous credit allowance and advanced features like custom UTM tracking and dedicated sending numbers. Choosing the annual billing option provides a substantial 18% savings compared to paying month-to-month.

Enterprise

Price: Custom Websites Supported: Not explicitly stated Best For: Full customization and support. Refund Policy: Not explicitly stated Other Features:

  • 1,500,000+ credits per year
  • Robust APIs
  • Dedicated short code (additional fee)
  • Enterprise single sign-on (SSO)
  • Dedicated customer success manager
  • Dedicated onboarding manager
  • Silver support plan

If you manage high-volume messaging or need complex, bespoke integrations, the Enterprise plan offers maximum efficiency. This tier includes top-level dedicated account support built specifically for massive operational requirements. Contact the sales team directly to discuss your specific needs and create a custom pricing agreement.

You can easily get started today using the excellent Free plan available to all new businesses. AfterShip SMS also confirms that you can start with a free trial, letting you test the service's applicability before making your financial commitment.

User Reviews

The external feedback for the AfterShip platform, mainly concerning its tracking functions, paints an unfavorable picture, reflected in the platform's Poor 2.6 Trustpilot rating. A recurring and severe complaint involves customer support, which users routinely describe as sluggish, unhelpful, and often unresponsive; simple support tickets can take a month or more for a reply šŸŒ.

Many users report significant problems with payments and billing accuracy. Specific accusations include unauthorized charges, being billed after cancellation attempts, and huge difficulty obtaining refunds, with some experiences labeled as a "scam." While the specialized SMS product aims for high engagement, users cite reliability issues with the underlying platform, including inaccurate tracking updates and persistent bugs.

Furthermore, high-paying clients reported being charged thousands of dollars without receiving proper onboarding, demos, or dedicated setup support, leading to widespread frustration with perceived broken promises.

What users say elsewhere

Alex D.
Ā· Trustpilot
1.0 / 5

Iā€™m incredibly disappointed. We were charged over $2,500 to start but never received a proper onboarding, walkthrough, or demo of the tool. There was no setup support provided.

Greg R.
Ā· Trustpilot
1.0 / 5

The company seems totally understaffed in terms of support for their product. A support ticket routinely takes a month or longer for a simple short email reply.

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Why use AfterShip SMS?

If you rely on personalized communication, using AfterShip SMS significantly enhances your outreach and conversion power by focusing on smart targeting and compliance. The software creates automated SMS flows triggered by individual shopper behaviors and preferences. Creating these targeted campaigns helps you achieve exceptional results:

  • Achieve high conversion rates, such as the reported 4% conversion rate for abandoned cart SMS campaigns.
  • Maximize visibility and engagement; SMS newsletters have shown an impressive 19.5% click-through rate (CTR).
  • Build brand recognition and trust with a recognizable, branded sender ID using dedicated numbers (short code, long code, or toll-free).
  • Protect your brand reputation and stay compliant using features like SMS Quiet Hours and adherence to telemarketing laws like the TCPA.
  • Easily grow your audience thanks to the effortless Tap-to-Text feature, which helps deliver a 40% subscription rate.
  • Optimize performance quickly using SMS A/B Testing on content, time delays, and discount amounts to determine what makes the most impact.

AfterShip SMS is trusted by big brands and designed for any Shopify user who needs timely, personalized engagement. You can choose the perfect plan for your business and get started in only 30 minutes. Accelerate your sales and start connecting with customers today. šŸ’” Book a demo or get started free.

Ready to transform your workflow with AfterShip SMS?

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Frequently Asked Questions

What security compliance standards does AfterShip SMS meet?

The platform holds ISO 27001 certification to maintain rigorous data security. It also adheres to GDPR requirements to protect customer data and privacy within Europe. Additionally, features like SMS Quiet Hours help ensure adherence to telemarketing laws like the TCPA.

How do the support plans differ concerning communication response times?

Standard support is included with all plans. If you upgrade, the Silver plan guarantees a 10-minute chat response and within two hours for email. The Gold plan offers the fastest help, with a 2-minute chat response time.

Is the core AfterShip SMS plan pricing based on seats or on usage volume?

The primary pricing for Free, Pro, and Enterprise is based on usage, measured in annual SMS credits. Access for additional team members is priced separately, starting at $10 per member per month when billed annually.

If I need dedicated setup assistance, which plans include onboarding support?

The Enterprise plan includes a Dedicated onboarding manager and a dedicated customer success manager. The official site states you can typically get started in only 30 minutes, but dedicated support requires the Enterprise level.

Does AfterShip SMS integrate with platforms besides Shopify and Shopify Plus?

The broader AfterShip ecosystem offers compatibility with at least 70 apps and integrations. Specific examples include major platforms like Magento and WooCommerce.

How many SMS credits are included in the annual Pro plan subscription?

The Pro plan provides a generous allowance of 24,000 SMS credits every year. The Enterprise plan is designed for extremely high volume, starting at 1,500,000 or more credits per year.

Is there a time limit on the free trial for the SMS marketing service?

Not explicitly stated on the official site for the SMS product itself. However, the separate Team Plan, which governs multi-user access, does offer a 7-day free trial.

What is the cost for monthly team member access versus annual access?

Team member access is $12 per member when billed monthly. You can save money by choosing annual billing, which reduces the cost to $10 per member per month.

Is there an official money-back guarantee or defined refund policy?

Not explicitly stated on the official site. You should review the Terms of Service or contact the sales team directly to understand eligibility for refunds or cancellation fees.

Can I use dedicated sender numbers, like a short code or toll-free number?

Yes, dedicated sending numbers, including toll-free, long code, or short code options, are available. Note that a dedicated short code is listed as an additional fee for Enterprise accounts.

What is the key benefit of choosing annual billing for the Pro plan?

Choosing to be billed annually for the Pro plan offers a significant saving. Customers receive an 18% discount compared to paying the standard monthly rate.

Who is AfterShip SMS designed for, regarding business size?

The Free plan is perfect if you are just starting your business. The Pro plan suits growing companies needing advanced automation, while Enterprise is for high-volume, fully customized businesses.

Ready to try AfterShip SMS? Check out the official site or pricing.
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