Clover vs Zettle
Clover and Zettle offer very different POS philosophies for small business owners. Clover provides comprehensive, integrated POS hardware tied to custom contracts. Zettle focuses on transparent, pay-as-you-go processing and superior mobile flexibility. Clover requires talking to sales; Zettle lets you start instantly for free.
Suporte pouco fiável e custos ocultos dispendiosos.
Descobrimos que o extenso feedback negativo dos utilizadores relativo à integridade da faturação e ao suporte pouco responsivo lança sérias dúvidas sobre a credibilidade operacional da Clover. A frequência reportada de taxas não divulgadas e o congelamento repentino de fundos realça riscos financeiros significativos para os utilizadores. No geral, aconselhamos cautela devido à representação recorrente documentada de deturpação de vendas e falhas críticas no suporte ao cliente.
Prós
- Fornece um sistema POS abrangente combinado com tecnologia de leitor de cartões.
- Utilizado por bancos estabelecidos como fornecedor de serviços de comerciantes padrão.
- O sistema tem sido usado por alguns clientes durante muitos anos.
Contras
- O suporte ao cliente é frequentemente descrito como pouco profissional e extremamente difícil de contactar.
- Os utilizadores relatam uma elevada incidência de taxas inesperadas e cobranças não autorizadas.
- Os representantes de vendas alegadamente deturpam as taxas e os termos do contrato.
- Existem relatos de fundos de clientes serem congelados sem comunicação ou libertação atempada.
Processamento de Pagamentos Simples, Necessidade de Estabilidade do Hardware.
Consideramos que o Zettle se destaca ao fornecer uma aceitação de pagamentos simples baseada no pagamento por utilização, ideal para pequenos vendedores. No geral, embora o preço transparente e o apoio ao cliente acessível sejam excelentes, problemas persistentes de Bluetooth e de fiabilidade do hardware proprietário devem ser resolvidos para uma operação diária consistente.
Prós
- Preços simples com pagamento por utilização, a partir de 1,75% por transação.
- Aplicação POS gratuita disponível para inventário e relatórios.
- O apoio ao cliente é frequentemente responsivo, experiente e fácil de contactar por telefone.
- Sistema pronto para dispositivos móveis, incluindo a conveniente funcionalidade Tap to Pay.
Contras
- Problemas frequentes de conectividade, incluindo emparelhamento Bluetooth lento.
- Preocupações com a fiabilidade do hardware (dispositivos bloqueiam ou falha da bateria).
- Disponibilidade limitada de apoio ao cliente aos fins de semana (picos de horário de funcionamento).
- Taxas de transação mais elevadas (até 2,5%) para pagamentos remotos e faturas.
SobreClover
A Clover fornece ferramentas essenciais para pequenas empresas que procuram melhores soluções de pagamento. Integra tanto um Sistema POS completo como uma tecnologia de Leitor de Cartão fiável. Se precisa de uma plataforma de confiança para gerir transações e processamento, a Clover está pronta para ajudar. 💡
SobreZettle
O PayPal Point of Sale, anteriormente Zettle by PayPal, fornece ferramentas modernas para donos de negócios. Foca-se em tornar cada dia de trabalho mais fácil, combinando aceitação de pagamentos e acompanhamento de vendas num só lugar simples. Estes produtos são feitos especificamente para o ajudar a lidar com as transações sem problemas e a manter registos fiáveis. ✅
Um componente chave é o novo PayPal Reader. Este leitor possui um ecrã tátil grande para uma experiência de checkout profissional e tranquila. Pode conectá-lo via Bluetooth ou usar uma conexão estável com o cabo USB-C e adaptador de alimentação incluídos. Novos utilizadores de negócios elegíveis podem adquirir este leitor de cartões a partir de 29 £ (sem IVA). Leitores adicionais custam 69 £ (sem IVA).
Destaques
Comparação de recursos
Features Overview
Destacamos as principais diferenças e escolhemos um vencedor para cada recurso.
Pricing Transparency
Zettle provides clear rates; Clover requires an opaque custom quote.
Clover requires you to contact sales to receive a highly customized and opaque quote. Their pricing model combines hardware, subscriptions, and transaction rates. You won't know the exact full cost until you speak with a representative and commit to a plan. Zettle uses a simple, published pay-as-you-go model for all transactions. Standard card rates are fixed at 1.75%, clearly defined upfront. There are absolutely no recurring software fees. The fundamental difference is the risk of misrepresentation, which is high with Clover's customized quotes. Zettle’s transparent rates allow you to easily calculate your costs beforehand. If you value predictability, Zettle eliminates the high financial risks associated with Clover’s opaque pricing structure.
Contract Commitment
Zettle has no contract; Clover is difficult and costly to terminate.
The Clover structure appears to lock small businesses into complex, inescapable service agreements. Users report severe difficulty, including high penalty fees, when attempting cancellation. Zettle operates solely on a pay-as-you-go model with zero long-term commitments required. You are free to stop using Zettle at any time without penalty. This is a major fork: Clover demands total commitment, while Zettle offers complete transactional freedom. Zettle makes testing the service low-risk and hassle-free.
Customer Support
Zettle support is great; Clover support is widely cited as terrible.
Clover's customer support experience is widely cited by users as atrocious and unresponsive. Users report frustrating hours spent being transferred while trying to resolve serious billing issues. Zettle is highly praised for its accessible, knowledgeable phone support provided by real people. Agents resolve issues quickly, making customer support a true strength of Zettle. If you value issue resolution, Zettle provides peace of mind while Clover introduces immense stress. Zettle’s support reputation is a massive advantage here.
Mobile Flexibility
Zettle uses phones as terminals; Clover requires dedicated hardware.
Clover is known for integrated POS terminals, suggesting a comprehensive, fixed system configuration. It is less suited for businesses on the move. Zettle provides extreme mobile flexibility by offering the free Tap to Pay feature instantly. This feature allows you to utilize only your existing smartphone (Apple or Android) as a secure payment terminal. Zettle is perfect for markets or mobile service providers needing instant payment acceptance anywhere. Clover lacks this instant, hardware-free flexibility.
Hardware Requirement
Zettle hardware is optional; Clover hardware is essential and proprietary.
Clover typically requires the purchase or lease of its proprietary POS equipment and dedicated card readers. You must use their branded hardware to operate the system. Zettle's core processing runs freely on your smartphone using the Tap to Pay feature. While dedicated readers are low-cost, you can start accepting payments instantly without buying any hardware. Zettle separates the free software from optional hardware; Clover strictly enforces their proprietary integrated ecosystem. The optional Zettle reader starts as low as £29 for new users.
Hidden Fees Risk
Clover users report high hidden fees; Zettle pricing is predictable.
Clover users consistently report experiencing unauthorized charges, undisclosed fees, and aggressive billing practices. This appears to be a systemic issue with their contracts. Zettle’s cost structure is simple, fixed based on transaction volume, with no recurring software fees. This means significantly lower risk of unexpected subscription or terminal fees. The financial trust risk is extremely high with Clover due to repeated negative testimony regarding unfair charges. Zettle offers superior financial predictability.
Data Reporting & POS Features
Both offer core reporting; Zettle includes staff tracking in the free app.
Clover provides a comprehensive POS combining payment processing and essential business management tools. The depth of reporting capabilities is often tied to higher, custom subscription tiers. Zettle's powerful, free POS app includes robust features like inventory management and staff performance tracking. It provides comprehensive, real-time sales reports instantly within the application. Both offer core functionality, but Zettle is more transparent about the specific, valuable features offered within its free ecosystem. For transparency and accessibility, Zettle excels here.
Transaction Reliability
Clover has hardware failure risk; Zettle has connection stability concerns.
Clover systems are designed to deliver fast, streamlined transaction flows for improved efficiency. However, reports of major hardware failure shortly after the short warranty period undermine reliability claims. Zettle's processing is fast, but users frequently report frustrating Bluetooth connection dropouts between the reader and the POS tablet. This causes significant delays during peak times. For real-world consistent performance, both Zettle and Clover face critical flaws reported by daily users. Neither is fully reliable right out of the box.
Nosso veredicto
If you are choosing a POS system, your decision balances flexibility against operational risk. Zettle is the clear winner for almost every small business based on user feedback. Clover offers comprehensive integration but introduces far too much operational and financial risk. Zettle provides financial freedom; Clover demands commitment and often causes deep frustration. Clover's superpower is its deeply integrated POS infrastructure combining hardware and proprietary software. It’s built for streamlining transaction flow in a complex fixed retail setting. However, Clover pricing is opaque, requiring a custom quote that consistently leads to hidden, unauthorized charges. Zettle excels in transparency, ease of use, and incredible customer support responsiveness. Its primary strength is flexibility, allowing you to use Tap to Pay instantly with just your phone. Zettle’s simple 1.75% transaction rate and no-contract policy make financial planning straightforward and predictable. For most users, the deciding factor is business integrity and support quality. Clover users report frequent frozen funds and unauthorized fees, amplified by unresponsive support. Zettle consistently provides prompt, helpful human support when needed, minimizing business interruptions. Choose Zettle if you prioritize predictable costs and reliable customer support for your mobile or small storefront operation. Only choose Clover if your business specifically requires their integrated hardware platform and you are willing to navigate documented risks of high fees and contract lock-in.
Perguntas frequentes
Which POS has better customer support: Clover or Zettle?
Zettle has demonstrably better customer support compared to Clover. Zettle users praise prompt, knowledgeable phone support from real people. Clover users report unprofessional, unresponsive help and extreme difficulty resolving major billing issues.
Which system is cheaper overall: Clover or Zettle?
Zettle is generally much cheaper due to its transparent 1.75% transaction fee and free core POS app. Clover requires expensive proprietary hardware, monthly subscription fees, and often features unexpected, hidden charges.
Does Zettle require me to buy a card reader like Clover does?
No, Zettle offers a free Tap to Pay feature that utilizes your existing smartphone as a terminal. Clover typically mandates the purchase or lease of its proprietary hardware and integrated POS system for use.
Which POS is better for a mobile business or pop-up shop?
Zettle is far superior for mobile use due to its flexibility and Tap to Pay functionality. Zettle's pay-as-you-go model and transparent pricing suits temporary setups better than Clover’s integrated contracts.
What is the biggest financial risk when choosing Clover over Zettle?
The biggest risk with Clover is financial uncertainty, including hidden fees, unauthorized charges, and reports of frozen working capital. Zettle offers predictability through published, fixed transaction rates.
Can Zettle handle inventory tracking and staff performance?
Yes, the free Zettle POS app includes robust management tools. These features allow you to track product inventory levels and monitor individual employee performance efficiently.
Pronto para escolher?
Ambas as ferramentas têm seus pontos fortes. Escolha com base nas suas necessidades específicas.