Last updated: 28 October 2026
Paid Ciroapp plans (owner plans, sponsorships and premium plans) are sold by our reseller and merchant of record, Creem (Armitage Labs OÜ, Estonia). Creem processes your payment, issues your receipt and handles refunds and chargebacks. The Creem Buyer Terms apply to every purchase, together with this policy and our Terms of Service.
Refund decisions and payouts are made by Creem under its eligibility rules. Approved refunds go back to the original payment method. Please contact us or Creem before opening a chargeback with your bank.
You can cancel a monthly or yearly plan at any time from the Creem customer portal (link in your receipt email) or by asking us at [email protected]. Cancellation stops future renewals; your plan stays active until the end of the period you already paid for.
If you are a consumer living in the European Union, you may withdraw from a purchase within 14 days of completing it by sending a withdrawal request to Creem (or to us, and we will forward it). Creem refunds all amounts received for that purchase within 14 days of receiving the request, and access to the plan ends.
Where you expressly asked for immediate access to a digital service or content and acknowledged that you lose the right of withdrawal once delivery starts, the right of withdrawal does not apply, as set out in section 8 of the Creem Buyer Terms. Business customers do not have a statutory right of withdrawal.
Questions about a payment: [email protected]